Chatbot design has streamlined aviation and HR support but still needs better speed and cloning
What is our primary use case?
My main use case for Kore.ai is to design chatbots for customers in the aviation domain.
I have developed one chatbot where we take reviews from customers, specifically customer satisfaction reviews from the airlines domain. Customers use our airlines and we measure the satisfaction rate from our services. We have developed the chatbot to review customer feedback.
I have used Kore.ai in multiple ways. I have developed a chatbot designed for HR, allowing HR to provide all information related to company policies and company information. Employees can ask about leave and company policies. New users can also get information about the company. We have developed an HR chatbot.
What is most valuable?
Kore.ai offers multiple support and services, including API integration, webhook integration, and multiple channels. These features allow you to integrate and use them very easily, and the documentation provided is excellent so you can reference it.
The most valuable features in my day-to-day work are API integration and channel integration. I have mostly used the web channels.
Kore.ai has impacted my organization positively by providing substantial support related to design and implementation. You can build your own logic and implement it using languages, such as Node. It provides a positive approach where you can design and implement your requirements.
Since using Kore.ai, I have seen multiple improvements. I have used multiple platforms, including LivePerson and LUIS, and Kore.ai provides considerable support for implementation. You can design your own layout very easily, integrate that, and easily integrate with multiple channels and webhooks. It is easy to deploy, and it can track any errors that occur, making it a good way to start with and easy to learn.
What needs improvement?
I have already seen Kore.ai implement the LLM, and I think there could be improvements with a few cloning properties. For example, if we can integrate with multiple channels, I suggest the ability to use cloning properties in scenarios involving a customer satisfaction chatbot where, based on the requirement and multilingual abilities, we can use human-behavior characteristics where a human can pause and talk.
I choose 7.5 out of 10 for Kore.ai because a few things already need to be improved, one of which I have mentioned. Kore.ai is continually improving their product day by day, but a few things are still missing, particularly related to performance speed.
For how long have I used the solution?
I have been working in my current field for almost four or more years.
What do I think about the stability of the solution?
I do not find anything challenging with Kore.ai, as I am mostly using the straightforward approach to implement my own requirements and address problems. Therefore, I do not require any add-on features.
What do I think about the scalability of the solution?
In terms of integration with existing systems or third-party tools, I have faced challenges a few times, but mostly I have used straightforward methods to integrate channels easily. My role is basically to integrate multiple channels very easily, as Kore.ai provides most channels in their own marketplace and categories.
How are customer service and support?
I have a direct relationship with Kore.ai team and we have a direct connection with them, not through any marketplace.
Which solution did I use previously and why did I switch?
Since using Kore.ai, I have seen multiple improvements. I have used multiple platforms, including LivePerson and LUIS, and Kore.ai provides considerable support for implementation. You can design your own layout very easily, integrate that, and easily integrate with multiple channels and webhooks. It is easy to deploy, and it can track any errors that occur, making it a good way to start with and easy to learn.
How was the initial setup?
New users can easily get started with Kore.ai by using it from the marketplace, as there are multiple marketplace applications that we have already designed and implemented.
What about the implementation team?
I am a partner with Kore.ai, as my company has a business relationship with this vendor beyond just being a customer.
What was our ROI?
Kore.ai is deployed in my organization as a private cloud, and we can use it for our own employees.
What's my experience with pricing, setup cost, and licensing?
I have designed, implemented, and developed 25 or more chatbots on it, and one of my chatbots is also placed on the marketplace in Kore.ai. I am also receiving compensation from Kore.ai, so I view everything positively.
Which other solutions did I evaluate?
Since using Kore.ai, I have seen multiple improvements. I have used multiple platforms, including LivePerson and LUIS, and Kore.ai provides considerable support for implementation.
What other advice do I have?
I would advise that Kore.ai is very useful for developing and designing chatbots for any related field, as things automate very easily using the channel integration and API calling.
I find the documentation and resources provided by Kore.ai to be very useful. I have used them extensively, and they are very helpful, with proper examples and good clarification.
I receive updates or new features from Kore.ai in my email since we have connected with Kore.ai directly. Each time, I receive an email, and I go to my platform to update it there.
The community support or user forums for Kore.ai are very useful. Sometimes, when I face an issue, I go to the forum to ask a question, and they answer very easily and respond in a short timeframe.
I rate this review a 7.5 out of 10.
Powerful, Flexible Bot Builder with Robust Dialog Management and Integrations
What do you like best about the product?
It is powerful and flexible bot building platform. It offers robust dialog management, seamless integration capabilities, customizable workflows and strong support for automation AI usecases.
What do you dislike about the product?
Debugging issues especially related to session handling and publishing. Clearer documentation for advanced configurations.
What problems is the product solving and how is that benefiting you?
We can easily built conversation flows. It will reduces load on humans by giving accurate results 24/7.
Smarter Conversations and Seamless Integrations with kore AI
What do you like best about the product?
The Multi NLP + sentiment/ context handling for smarter, human like conversations and also omni channel deployment & enterprise integrations are the best about kore AI.
What do you dislike about the product?
Some times I feel it complex for the beginners due to too many modules and the integrations also the configurations.
What problems is the product solving and how is that benefiting you?
This solves problems like high support work load, slow response times and the step wise work flows and it also give 24/7 AI assist to the customers.
Comprehensive Automation and Seamless Bot Development
What do you like best about the product?
What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots.
What do you dislike about the product?
Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform.
What problems is the product solving and how is that benefiting you?
Kore.ai addresses significant automation and conversational AI challenges by offering a comprehensive platform for creating intelligent virtual assistants without the need for extensive coding. It enables the automation of customer support, the optimization of business workflows, and a reduction in manual tasks. Thanks to its robust NLP capabilities, advanced dialog management tools, and support for multi-channel deployments, I am able to develop scalable and consistent bot experiences much more efficiently. This leads to notable improvements in productivity, shorter development cycles, and enhanced customer engagement for enterprise clients.
Effortless Communication and User-Friendly Experience
What do you like best about the product?
Easy communications as well as very user friendly
What do you dislike about the product?
Hanged sometimes which caused some issues
What problems is the product solving and how is that benefiting you?
Helps in insights generation , communication
Powerful Customization, But Needs More Reliable Support and Fewer Bugs
What do you like best about the product?
Integrated platform starting from low-code / no-code to deep customizations using scripting.
What do you dislike about the product?
Bugs. I feel that there is big time pressure to deliver new capabilities to the market and limited time for testing and training the support teams which are still not reliable in providing solutions.
What problems is the product solving and how is that benefiting you?
Very flexible and available from the shelf platform can be setup within days or weeks rather than months. It enables quick PoCs to validate idea with limited needs of pro resources. It makes it easier to deliver first value, even before full scalability.
Intuitive Platform—Perfect for Non-Tech Users
What do you like best about the product?
hat I like best about Kore.AI is how easy and intuitive the platform is to use. Even if you’re not a technical person, you can still build and manage conversations or automations smoothly without needing deep technical skills
What do you dislike about the product?
Sometimes it gets a bit complicated when testing the bot if something doesn’t work as expected it’s not always clear why even after checking the debug section.
What problems is the product solving and how is that benefiting you?
elps automate communication and workflows, saving time and effort while improving customer experience
User-Friendly with Fine-Tuning Excellence
What do you like best about the product?
I find Kore.AI to be very user-friendly, which significantly enhances my experience. The interface is not just easy to navigate but also visually appealing, making it simple to understand from a demand perspective. I also appreciate the fine-tuning feature, which is very good, and the models options provided are beneficial. These features allow me to adjust models and add labeled data effectively, although I primarily used it for training purposes. Kore.AI also stands out for its excellent capabilities in generating reports, which is a significant advantage for me. These aspects contribute to a strong positive influence on my usage experience.
What do you dislike about the product?
I would like Kore.AI to provide more free trial opportunities for newcomers. Extending the free trial period for new users could significantly increase the product's reach and accessibility to a wider audience.
What problems is the product solving and how is that benefiting you?
I find Kore.AI user-friendly with a catchy interface, enhancing agent assist, and it's effective in report generation. Its fine-tuning feature helps with agent training.
Effortlessly Simple to Build
What do you like best about the product?
simple to build and easy to use. Many features to intigrate
What do you dislike about the product?
No proper training video available in youtube and no forum and less developers
What problems is the product solving and how is that benefiting you?
helped to build catbots at less price when compare with other tools
Kore.ai DEveloper
What do you like best about the product?
the ease with which external platforms can be connected to kore.ai and managed as a multi-function orchestrator
What do you dislike about the product?
that some tools are not yet 100% proprietary and that in some parts of development, workflow updates are slow.
What problems is the product solving and how is that benefiting you?
The problems usually involve document searches, which makes it easy to provide fast and appropriate customer support, and the advantage is that it's on a large scale.
