Kore.ai
Kore.aiReviews from AWS customer
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Feature-Rich Bot Framework, But Pricey Compared to Competitors
What do you like best about the product?
Best bot framework currently in market.
Have wide range of features and functionality including CCaaS platform.
Covers almost all aspects for industry ready product.
Awesome community platform
Have wide range of features and functionality including CCaaS platform.
Covers almost all aspects for industry ready product.
Awesome community platform
What do you dislike about the product?
Costly license in comparison to other Conversation AI bots.
Botkit implementation is quite complex.
Should have few example codes available on Github
Botkit implementation is quite complex.
Should have few example codes available on Github
What problems is the product solving and how is that benefiting you?
The best problem it solves is Omni-Channel with multi-language support bot platform.
Wide ranges of Channel support (need improvement for email channel)
Wide ranges of Channel support (need improvement for email channel)
Innovative AI Features, Occasional Glitches as App Evolves
What do you like best about the product?
The combination of contact center features with AI, as well as the inclusion of search and automation AI, stands out to me.
What do you dislike about the product?
I like all the features. However, there are times when it doesn't work as expected, likely because the app is constantly being improved.
What problems is the product solving and how is that benefiting you?
Integrating AI, particularly the agent node, into automation AI has been a significant step. The process of incorporating the agent node has enhanced the overall automation experience, making it more efficient and intelligent.
Intuitive No-Code Platform with Powerful Features and Room for UI Improvements
What do you like best about the product?
What I value most about Kore.AI is its robust and intuitive no-code platform, which significantly simplifies the implementation, design, development, and management of AI solutions. The platform’s flexibility is a key differentiator—it seamlessly supports both no-code and low-code development approaches, enabling rapid deployment across multiple channels. Its advanced Natural Language Understanding (NLU) capabilities enhance conversational accuracy and user engagement. Additionally, Kore.AI comprehensive analytics and insights tools are instrumental in continuously optimizing agent performance. The availability of responsive customer support throughout the development lifecycle, even for minor issues, reflects a strong commitment to user success. The platform’s wide range of integration options further enriches the user experience and drives higher engagement. One of the most impactful outcomes is the increased frequency of use among end users, driven by the platform’s seamless experience and consistent performance. This not only improves adoption rates but also contributes to sustained value delivery over time.
What do you dislike about the product?
While Kore.AI is a robust and versatile platform, there are a few minor aspects that could use improvement. The initial learning curve can be somewhat steep for newcomers because of the platform’s extensive features. Additionally, some of the more advanced customization options require a certain level of technical expertise. However, the platform’s documentation and support resources do a good job of helping users overcome these hurdles. At times, the UI responsiveness may lag when handling larger solutions, and customization can feel restricted unless you have deeper technical knowledge. These are relatively minor issues, but addressing them would further improve the overall user experience.
What problems is the product solving and how is that benefiting you?
Kore.AI has been instrumental in addressing major challenges related to automating both customer and employee interactions. Its scalable and intelligent platform enables the development of effective conversational AI solutions. For chatbot and agentic scenarios, Kore.AI facilitates efficient handling of repetitive queries, streamlines workflows, and enhances response accuracy through its advanced NLU capabilities.
Personally, I’ve experienced significant benefits such as reduced manual workload, faster deployment, and improved user satisfaction due to the platform’s consistent and context-aware interactions. The flexible integration options and robust analytics tools further support ongoing optimization, making it easier to refine performance and boost engagement over time.
In addition, the use of XO10/11 has added tremendous value to my agentic solution development. These frameworks provide enhanced modularity, better orchestration of tasks, and improved control over agent behavior, allowing for more dynamic and intelligent automation. This has helped me build more responsive and scalable solutions that align closely with business needs.
Personally, I’ve experienced significant benefits such as reduced manual workload, faster deployment, and improved user satisfaction due to the platform’s consistent and context-aware interactions. The flexible integration options and robust analytics tools further support ongoing optimization, making it easier to refine performance and boost engagement over time.
In addition, the use of XO10/11 has added tremendous value to my agentic solution development. These frameworks provide enhanced modularity, better orchestration of tasks, and improved control over agent behavior, allowing for more dynamic and intelligent automation. This has helped me build more responsive and scalable solutions that align closely with business needs.
Great NLU Features, But Digital Forms Need Improvement
What do you like best about the product?
NLU related features are very good. We have flexibility to configure between Entity capture and Intent capture. The platform is user friendly as compared to most of the bot platforms.
What do you dislike about the product?
Digital Forms are worst. We can only invoke them with click of button, but they should appear as it is in the original chat conversation, not as a separate popup or screen.
What problems is the product solving and how is that benefiting you?
With Kore AI, we can easily build chat and voice bot solutions very quickly. It is very easy to build bots with it and anyone can learn this platform. We can also customize the solution by writing our own code in it.
User-Friendly Platform with Powerful LLM Integration
What do you like best about the product?
The platform stands out for its user-friendly interface, making it accessible even for beginners. I also appreciate how simple it is to create new conversations, as well as the integration of advanced LLM technology that consistently provides relevant answers.
What do you dislike about the product?
I haven't encountered any issues so far. However, I think Kore could consider increasing the 50,000 token limit provided with the standard edition.
What problems is the product solving and how is that benefiting you?
This has led to a noticeable improvement in overall contact centre efficiency. Additionally, it has contributed to higher revenue and greater productivity.
The Conversation flows like human. Complete and self-manageable platform.
What do you like best about the product?
The use of AI is present throughout the conversation, from interpreting questions to formulating answers. It really gives the feeling of talking to another person. It is possible to integrate several AI engines, in addition to having one's own. It offers numerous configuration parameters for the use of AI, allowing for very precise adjustments. The interface for building dialogue flows is very clear and visual, which makes it easy to explain its operation even to those who have no knowledge about chatbots. Furthermore, self-management is complete: all necessary tasks can be performed from the same platform, without relying on a support area to get the chatbot up and running.
What do you dislike about the product?
So far, I haven't found anything that I disliked on the Kore.AI platform.
What problems is the product solving and how is that benefiting you?
What I highlight the most is the initial attention to users and the ability to automatically resolve repetitive tasks.
Powerful Conversational AI Platform with Some Complexity for Deep Customization
What do you like best about the product?
As a software developer, what I appreciate most about Kore.ai is its comprehensive conversational AI platform that simplifies the entire bot building lifecycle. I particularly value the ability to design, train, deploy, and analyze virtual assistants all within a single environment. The flexibility it offers to integrate Large Language Models (LLMs) and combine their strengths with the platform's proprietary NLU (Natural Language Understanding) models is a huge advantage. This allows me to quickly create robust, scalable, and contextual conversational experiences, significantly reducing development complexity and accelerating time-to-market. It's a powerful tool for orchestrating complex, enterprise-level bots
What do you dislike about the product?
As a developer, what I dislike most about Kore.ai is that, despite its great power and abundance of features, the platform can sometimes feel too complex or a bit rigid when I try to make very deep customizations or utilize agile development workflows.
What problems is the product solving and how is that benefiting you?
Kore.AI solves the problem of complexity and time-to-market in developing conversational AI at an enterprise scale. For me as a developer, this translates into the direct benefit of accelerated development and reduced integration effort. Instead of building the complex NLU, backend, and orchestration infrastructure from scratch, I can use their low-code platform and pre-built connectors for enterprise systems (CRM, ERP, etc.). This allows me to focus on the business logic and user experience, delivering end-to-end virtual assistant solutions that are inherently scalable and secure much faster than with traditional development.
Effective End-to-End AI Agent Creation
What do you like best about the product?
I appreciate that the Kore.AI platform became much easier to use after an initial learning curve. I started building creative AI agents and successfully delivered numerous demos to our customers. I find the support from the team, including support staff and sales personnel, to be very helpful, which greatly assisted in overcoming challenges. Additionally, receiving on-site training from the Kore.AI team significantly contributed to this positive experience. I find the platform's capability to streamline the process of creating end-to-end AI agents quite advantageous, as it assists us from start to finish in building these agents. The ability to replace normal RPA and chatbots with AI agents is particularly noteworthy as it enhances our workflow and reliability.
What do you dislike about the product?
I had some initial difficulties using the Kore.AI platform.
What problems is the product solving and how is that benefiting you?
Kore.AI helps us create end-to-end AI agents, replacing normal RPA and chatbots, thus improving our process reliability and efficiency.
Powerful Automation and Security, But Steep Learning Curve and Slow Support
What do you like best about the product?
Kore.ai offers scalable and intelligent automation that can be customized to meet the specific needs of enterprises. In addition, it provides robust security and compliance features.
What do you dislike about the product?
Kore.ai can feel complex initially; mastering advanced workflows takes time. occasional response delays and slower support during implementation.
What problems is the product solving and how is that benefiting you?
Kore.ai solves fragmented services and operations by deploying enterprise AI agents that automate customer support, IT, HR, and back-office workflows across chat, voice, and digital channels, reducing manual effort and accelerating end-to-end resolution. This benefits me with measurable cost savings, faster response times, higher CSAT, and productivity gains validated by customer stories and enterprise benchmarks
It was good
What do you like best about the product?
It is easy to learn.Easy for integration
What do you dislike about the product?
1. No option to delete any unwanted stuffs like message/confirmation etc
2.Sometimes page dont respond quickly.
2.Sometimes page dont respond quickly.
What problems is the product solving and how is that benefiting you?
IKore.ai is a versatile tool that caters to a wide range of use cases. Whether you're in the banking industry, medical practice, or IT services, Kore.ai has got you covered. It's not just limited to a specific type of business or problem, but has the ability to solve most use cases across different organization's needs. This flexibility is a huge plus, as it allows businesses to tailor their AI solutions to their unique requirements.
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