Kore.ai
Kore.aiReviews from AWS customer
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Best Conversational Platform with Seamless Integrations
What do you like best about the product?
Kore.AI is best conversational platform available with its own SLM and easy integrations available
What do you dislike about the product?
Kore.AI has to work on its Agentic platform a lot more
What problems is the product solving and how is that benefiting you?
Kore Ai is solving Ai agents and contact centers with enterprise search and NLP
Perfect AI Solution for BPO Companies
What do you like best about the product?
I really like how Kore.AI provides a precise function in the AI contact center, which replicates the work of a real call center agent step by step. Also, the platform is very user-friendly. We switched from using Genesys to Kore.AI because of its advanced features.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I use Kore.AI for an AI contact center. It solves the problem of agent manpower by automating call functions, replicating a real call center agent's work step by step.
Supportive Instructor and Clear Documentation Make Learning Easy
What do you like best about the product?
1- The professional instructor Suman Gurram is supportive and explains the topic in an easy manner
2- The Kore.AI documentation is understandable and easy to follow in implementation
3 - The recorded sessions are helpful
4- Ease of integration with 3rd party
5- the number of created application is unlimited
6- the trial days are reset with each new application
2- The Kore.AI documentation is understandable and easy to follow in implementation
3 - The recorded sessions are helpful
4- Ease of integration with 3rd party
5- the number of created application is unlimited
6- the trial days are reset with each new application
What do you dislike about the product?
1- in the platform, I can't delete the unused components that I created by mistake or no longer used, such as: node, message, entity ...etc.
What problems is the product solving and how is that benefiting you?
it helps me in creating my first AI agent that understood the conversation and rich of different resources (FAQ, documents, websites and CSV), by this feature my agent will understand the user's intent to rely on AI Fastly and easy
Powerful NLU with Flexible Integration, Some Learning Curve
What do you like best about the product?
I like Kore.AI for its strong capabilities and excellent integration options, which are essential for serious AI automation projects. The powerful NLU ensures accurate understanding of user intent, while the flexible low-code platform makes it easy to build, scale, and deploy enterprise-grade conversational bots quickly with minimal development effort. It also automates support and workflows across channels while seamlessly integrating with enterprise systems. Moreover, using Kore.AI alongside CRM systems, ticketing tools, and internal workflows enhances real-time conversational experiences.
What do you dislike about the product?
Some advanced features have a learning curve for new users, and the documentation should be more transparent and detailed to make onboarding and planning easier. Advanced features would be easier to use with more detailed, use case-driven documentation, clearer examples, and stronger in-product guidance for complex workflows and integration.
What problems is the product solving and how is that benefiting you?
Kore.AI solves the challenge of scaling intelligent conversations by automating support and workflows. Its strong NLU ensures accurate intent understanding, and the low-code platform lets me build and scale complex conversational experiences quickly.
Excellent Module with Clear, Simple Explanations
What do you like best about the product?
module was great, suman has explained in a very simple and elaborative manner
What do you dislike about the product?
At this moment, I don't have any comments to share on this topic.
What problems is the product solving and how is that benefiting you?
This tool assists us in developing real-life use cases for customers seeking automation services to streamline their daily routine activities.
Seamless Automation and Contact Center Integration
What do you like best about the product?
I appreciate how automation and the contact center features are organized together. It makes everything easier to find and use.
What do you dislike about the product?
Agent AI has significant potential for improvement. There are many areas where it could be enhanced.
What problems is the product solving and how is that benefiting you?
The Everything platform is quite generic, which means it can be used for almost any purpose.
Smarter Conversations and Seamless Integrations with kore AI
What do you like best about the product?
The Multi NLP + sentiment/ context handling for smarter, human like conversations and also omni channel deployment & enterprise integrations are the best about kore AI.
What do you dislike about the product?
Some times I feel it complex for the beginners due to too many modules and the integrations also the configurations.
What problems is the product solving and how is that benefiting you?
This solves problems like high support work load, slow response times and the step wise work flows and it also give 24/7 AI assist to the customers.
Comprehensive Automation and Seamless Bot Development
What do you like best about the product?
What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots.
What do you dislike about the product?
Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform.
What problems is the product solving and how is that benefiting you?
Kore.ai addresses significant automation and conversational AI challenges by offering a comprehensive platform for creating intelligent virtual assistants without the need for extensive coding. It enables the automation of customer support, the optimization of business workflows, and a reduction in manual tasks. Thanks to its robust NLP capabilities, advanced dialog management tools, and support for multi-channel deployments, I am able to develop scalable and consistent bot experiences much more efficiently. This leads to notable improvements in productivity, shorter development cycles, and enhanced customer engagement for enterprise clients.
Outstanding Experience from Start to Finish
What do you like best about the product?
User friendly and easy to understand with low code
What do you dislike about the product?
Yet times unable to access some features due to account restrictions
What problems is the product solving and how is that benefiting you?
easy customer support and meeting business needs faster
Effortless Communication and User-Friendly Experience
What do you like best about the product?
Easy communications as well as very user friendly
What do you dislike about the product?
Hanged sometimes which caused some issues
What problems is the product solving and how is that benefiting you?
Helps in insights generation , communication
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