Sold by: Kore.ai
Kore.ai provides an advanced AI agent platform designed to help enterprises transform work, service, and processes with intelligent automation, orchestration, and AI insights. It enables deployment of AI agents at enterprise scale.
4.6
Overview
Kore.ai is a leading enterprise AI agent platform that offers comprehensive solutions to accelerate and scale AI transformation across businesses. It empowers organizations to deploy AI-powered agents that enhance employee productivity, revolutionize customer service, and streamline business processes through autonomous orchestration. The platform includes capabilities such as multi-agent orchestration, AI engineering tools, pre-built AI agents, and no-code development tools, designed to simplify AI adoption and maximize ROI. Kore.ai supports various industries including retail, banking, and healthcare, providing domain-specific AI-powered agents and solutions. Additionally, Kore.ai offers extensive resources like documentation, blogs, webinars, and a strong community to support customers in their AI journey.
Highlights
- Enterprise-scale deployment of AI agents for work, service, and process transformation
- Multi-agent orchestration enabling intelligent and autonomous workflows
- No-code and pro-code tools for building and customizing AI agents
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Expert Services - Enterprise Kore Tune-Up | [One-time fee] Expert Services Enterprise Kore Tune-Up includes 75-hour onsite workshop | $50,000.00 |
AI for Service | 660,000 units | $6,600.00 |
AI for Service Interaction Getaway | 660,000 units | $33,000.00 |
SMS Long Code - Messages | 660,000 units | $6,600.00 |
Enterprise Support per Package | One-time fee for Support | $40,000.00 |
Expert Services - Standard | One- time fee for Expert Service | $10,000.00 |
Dimensions summary
This contract bundles usage-based and one-time charges. Three usage dimensions each bill in 660,000-unit blocks: AI for Service, AI for Service Interaction Getaway, and SMS Long Code messages. These cover platform interactions and outbound text messaging as your volume grows. Three one-time fees round out the package. Expert Services - Enterprise Kore Tune-Up covers a 75-hour onsite workshop. Expert Services - Standard covers a separate one-time engagement. Enterprise Support per Package adds a one-time support fee. You combine the usage blocks and service fees that fit your deployment.
Top-of-mind questions for buyers
Each block covers 660,000 units of platform activity. A unit generally maps to a customer interaction handled by the AI agents across chat, voice, and web channels. The Interaction Getaway block covers gateway traffic that routes those interactions. Both bill in fixed 660,000-unit blocks rather than per single interaction.
The three usage blocks bill independently based on your interaction and messaging volume. Each 660,000-unit block adds to your total as volume grows. The three one-time fees — two Expert Services engagements and Enterprise Support — apply once, not per usage. All charges appear together on your contract.
SMS Long Code units bill outbound text messages sent through a long code phone number, priced in 660,000-message blocks. This is separate from the AI for Service interaction units, which cover conversational engagements across channels. Text messaging for outbound campaigns meters under its own block.
kore.ai
Helpful?
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Kore.ai provides support through their official support page at https://kore.ai/support/ . They also offer educational resources via the Kore.ai Academy at https://academy.kore.ai/ , and community engagement through https://community.kore.ai/ . For direct inquiries and access requests, contact can be made via email konversations@kore.ai .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction.
AI For Health enables conversational support for patients, providers, members, and employees with our ready-to-deploy virtual healthcare assistant across 40+ channels.
AI For Banking allows organizations to deliver a virtual banking assistant powered by a domain-specific LLM in just 90 days for chat, voice, and web.
In todays fast-paced world, efficiency is the key to success. Meet AI for Work, your ultimate AI-powered partner that helps employees at all levels to work smarter and faster. Whether accurately retrieving enterprise knowledge, streamlining routine tasks, optimizing workflows, or providing instant support, AI for Work is here to make work life easier and more productive
Customer reviews
Wissam Ezzeddine
Low-code AI agents have transformed our workflow and training efficiency
Reviewed on Aug 16, 2026
Review provided by PeerSpot
What is our primary use case?
Kore.ai is designed to create AI chatbots for agents working with clients, integrating agents for their main duties.
I completed a personal project using Kore.ai to build an agent for university admissions that handled FAQs and provided answers with generative AI. The project also had knowledge AI integrated and took approximately one month to complete.
Our team worked on assignments for training purposes, including a project for a flight attendant training program, and another project for a client in Dubai. The Dubai project involved creating agents for various duties within the system that could take calls with clients.
What is most valuable?
One of the best features Kore.ai offers is low-code development. Another valuable feature is the integration of different LLMs by simply integrating the API, which is extremely helpful. Different types of apps can be made using Kore.ai, including knowledge-based apps, AI agents, and contact center AI.
The low-code development feature is particularly helpful because there is no need for writing code. There are many blocks that can be arranged together with the logic that anyone wants. What I appreciate most about it is that it integrates easily and can be tested more quickly than the traditional method involving writing code.
The testing process with Kore.ai is straightforward and easy, with minimal rework and repetition.
Kore.ai is going to be a breakthrough for our organization. However, due to market conditions, we did not have many clients interested in working with Kore.ai. The platform has impacted our organization by enabling us to dive into the AI world, specifically regarding agents and chatbots.
My team has noticed improvements in workflow and efficiency while implementing their own chatbots and AI agents.
What needs improvement?
Kore.ai could be improved by offering more in-depth trainings and assignments with the platform itself so that anyone could learn how to use it better.
We sometimes faced challenges with the integration process due to a lack of in-depth knowledge in the documentation. Reading through the documentation carefully helped us resolve any issues.
I assigned a rating of eight because there are sometimes bugs or issues when trying to switch from one app to another, leading to some lagging, which might be related to the GUI itself.
For how long have I used the solution?
I have been using Kore.ai for about three to four months.
What do I think about the stability of the solution?
Kore.ai's accuracy and reliability depend on how we train it and what information we input. Based on our inputs, it is very accurate and reliable, especially for knowledge apps that provide search results and references.
What do I think about the scalability of the solution?
The question about performance under heavy workloads is not applicable for us since we have not deployed Kore.ai fully with clients. We have only tested it with a small team.
How are customer service and support?
The support and documentation for Kore.ai are good as they are, with everything someone needs being clearly available. The technical support team is also very helpful.
Which solution did I use previously and why did I switch?
Kore.ai is outstanding compared to other AI agent platforms such as Copilot Studio due to the centralized nature and integration of different apps within a single platform.
How was the initial setup?
Onboarding Kore.ai was managed by our team lead, who introduced it to us through instructor-led training that involved assignments and recordings, which made the process smooth.
Which other solutions did I evaluate?
My advice for others looking into using Kore.ai is to first introduce themselves to the platform through the academy, engaging in instructor-led trainings, completing assignments, and testing things out for themselves.
What other advice do I have?
The learning curve for Kore.ai took some time because the trainings are scheduled differently, making it hard to incorporate everything quickly. However, the learning process was smooth during the instructor-led trainings.
Before concluding, I think it is important to note how much learning someone needs to achieve a senior position regarding Kore.ai and the experiences that come along with it.
I gave this review a rating of eight out of ten.
Telecommunications
Straightforward IVR Workflow Design, Though Still Room to Grow
Reviewed on Aug 06, 2026
Review provided by G2
What do you like best about the product?
Kore.AI is currently being used by a few of our clients. They mainly use it because it makes IVR workflow design easier and more straightforward.
What do you dislike about the product?
There was no support from the Kore.AI team for certifications on earlier Kore.AI versions, so we had to train our freshers ourselves because the client was still using an older version in production.
What problems is the product solving and how is that benefiting you?
It makes it much easier to implement complex workflows.
Information Technology and Services
Kore.AI’s Flexible Low-Code Platform for Scalable, Enterprise-Grade Chatbots
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
What I like best about Kore.AI is its flexibility. The low-code platform makes it easy to build and deploy enterprise-grade chatbots quickly, while still providing the ability to implement complex business logic through custom code, APIs, and integrations. Its omnichannel support, strong NLP/LLM capabilities, and enterprise-ready features make it an excellent platform for developing scalable conversational AI solutions.
What do you dislike about the product?
The main drawbacks are the learning curve for advanced features, limited debugging visibility in complex bot flows, and occasional inconsistencies in AI/Search AI responses that require additional tuning. Improved documentation and debugging tools would make development much smoother.
What problems is the product solving and how is that benefiting you?
Kore.AI helps solve the challenge of building and managing enterprise conversational AI by providing a single platform for chatbot development, AI orchestration, integrations, and omnichannel deployment. It reduces development time through reusable components, low-code tools, and built-in integrations while still allowing custom development when needed. This has enabled us to deliver production-ready chatbots faster, automate customer interactions, integrate with enterprise systems, and focus more on improving user experience rather than building infrastructure from scratch.
Banking
Wide Variety of Connectors That Just Works
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
The wide variety of connectors available.
What do you dislike about the product?
Sometimes the platform seems like it's lagging, which impacts the pace of development.
What problems is the product solving and how is that benefiting you?
I would say mostly banking, making it easier for customer with their day to day needs.
Sushil Kumar S.
Exceptional Support and Easy Setup with Kore.AI
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
I find Kore.AI's support very helpful; whenever we get stuck, they are ready to assist quickly. I've worked on many chatbots, and I appreciate how straightforward the initial setup of Kore.AI was for me.
What do you dislike about the product?
I feel like there could be improvements in the inbound and outbound scenario where instances need to select all the parameters like chatbots. It would be helpful if they could add some prompting steps based on current standards. Also, I'm looking for faster resolution for user issues.
What problems is the product solving and how is that benefiting you?
I use Kore.AI to resolve HR and IT issues without manual portal tasks, and it helps me quickly address FAQs based on queries.