Sold by: Kore.ai
Deployed on AWS
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction.
4.6
Overview
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from backend systems, and guiding conversations, so your team can focus on complex, high-value interactions. With support for voice and digital channels, the platform enables always-on, personalized service that improves customer satisfaction while reducing operational costs.
At the heart of AI for Service are intelligent virtual assistants and agent assistance capabilities that work together to optimize the customer experience. Virtual assistants handle inquiries across channels, web, mobile, messaging, email, and phone, using natural language understanding to deliver fast, context-aware responses. When an issue requires human support, AI provides seamless handoff with full context preserved, while also supporting agents during live conversations with real-time recommendations, next-best actions, knowledge surfacing, and automated summaries.
Built on a robust, enterprise-grade platform, Kore.ai AI for Service integrates effortlessly with existing CRMs, ticketing systems, and knowledge bases. Its AI agents are trained to take action across systems, retrieving order status, updating customer information, processing returns, eliminating the need for manual back-and-forth and accelerating time to resolution. The platform supports low-code and no-code tools, making it easy for business and IT teams to deploy, customize, and scale intelligent automation across the service organization.
The result is a modern, AI-powered service experience thats efficient, scalable, and customer-centric. By offloading high volumes of repetitive tasks to agentic AI and empowering agents with real-time support, Kore.ai helps organizations reduce handle times, improve first contact resolution, and elevate every customer interaction.
Highlights
- Intelligent AI Assistants: Deploy AI agents that understand intent, retain context, and engage naturally with customers, automating a wide range of inquiries across voice and digital channels to streamline customer service and improve efficiency
- Contact Center Optimization: Deliver seamless, AI-powered support across voice and digital channels. Automate routine inquiries, route customers intelligently, and equip agents with real-time insights to enhance efficiency, satisfaction, and scalability. Quality Assurance Automation: Automatically monitor and analyze 100% of customer interactions to ensure compliance, identify coaching opportunities, and enhance service quality, without manual effort.
- Agent AI Assistance: Support human agents in real time with contextual suggestions, next-best actions, auto-summaries, and seamless access to knowledge and backend systems. Outbound Campaigns: Proactively engage customers at scale using tailored outreach via voice, email, and messaging, ideal for reminders, updates, renewals, surveys, and service follow-ups.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
AI for Service Enterprise Support | $40,000.00 |
AI for Service Non Prod Cloud Environment | $40,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
AI for Service | AI for Service Enterprise per session | $0.20 |
AI for Service Contact Center AI | AI for Service Contact Center AI | $0.10 |
AI for Service Quality AI | AI for Service Quality AI | $0.05 |
AI for Service Agent AI | AI for Service Agent AI | $0.20 |
AI for Service Interaction Gateway | AI for Service Interaction Gateway | $0.065 |
AI for Service BankAssist | AI for Service BankAssist | $0.15 |
AI for Service HealthAssist | AI for Service Health Assist | $0.15 |
AI for Service RetailAssist | AI for Service Retail Assist | $0.15 |
AI for Service Workforce Management | AI for Service Workforce Management | $0.05 |
AI for Service Interaction Gateway NO ASR/TTS | AI for Service Interaction Gateway NO ASR/TTS | $0.015 |
Vendor refund policy
No Refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Computer Software
Helpful Colleagues and a Great Work Environment
Reviewed on Feb 17, 2026
Review provided by G2
What do you like best about the product?
Collegues are very helpful and kind. Good work environment
What do you dislike about the product?
Switching between the team is very complex when as employee we wanted to try new domain
What problems is the product solving and how is that benefiting you?
It helps in building with low code no code and training of the models without any complex or coding skills needed
Issa H.
Time-Saver with Low-Code Efficiency
Reviewed on Feb 13, 2026
Review provided by G2
What do you like best about the product?
I like that Kore.AI solves many problems and saves time. The low-code feature is really beneficial, as it saved me time. It helps me by not needing to rewrite prompts or scripts, and if I need to copy a node, it saves even more time.
What do you dislike about the product?
It should be easier to move nodes between dialogs so that I don't have to rewrite anything. Adding a copy-paste feature would help simplify the work and reduce time. Also, I think more videos in the academy would make learning easier, providing more detail than just reading.
What problems is the product solving and how is that benefiting you?
Kore.AI saves me time by solving many problems with its low-code features and copy-paste functionality. It prevents rewriting prompts and scripts, simplifying work.
Swaraj K.
Powerful, Flexible Bot Builder with Robust Dialog Management and Integrations
Reviewed on Feb 13, 2026
Review provided by G2
What do you like best about the product?
It is powerful and flexible bot building platform. It offers robust dialog management, seamless integration capabilities, customizable workflows and strong support for automation AI usecases.
What do you dislike about the product?
Debugging issues especially related to session handling and publishing. Clearer documentation for advanced configurations.
What problems is the product solving and how is that benefiting you?
We can easily built conversation flows. It will reduces load on humans by giving accurate results 24/7.
Siva S.
High Latency and Platform Issues with Kore.AI
Reviewed on Feb 13, 2026
Review provided by G2
What do you like best about the product?
High Latency and Lot of Platform Issues in Voice Bots
What do you dislike about the product?
I think Kore.AI is the worst platform with a lot of platform issues. The latency is significantly high compared to other Voice AI products. Its old architecture is a failure. We use agent nodes but they aren't useful for managing context. The inbuilt TTS and ASR are lacking. LLM integration is a failure, and context management can be improved. Instead of just having a sales mindset, informing clients beforehand about the possibilities would be good.
What problems is the product solving and how is that benefiting you?
I use Kore.AI for contact center automation.
Bernardo C.
Effortless Automation and Insightful Analytics
Reviewed on Feb 12, 2026
Review provided by G2
What do you like best about the product?
I appreciate how Kore.AI reduces the operational workload by automating repetitive requests. Additionally, the analytics and reporting features stand out, as they provide clear insights into performance, user behavior, and areas for optimization. I also found the initial setup to be easy.
What do you dislike about the product?
no
What problems is the product solving and how is that benefiting you?
Kore.AI reduces the operational workload by automating repetitive requests. I also appreciate the analytics and reporting features that provide clear insights into performance and user behavior.