Sold by: Kore.ai
Deployed on AWS
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction.
4.6
Overview
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from backend systems, and guiding conversations, so your team can focus on complex, high-value interactions. With support for voice and digital channels, the platform enables always-on, personalized service that improves customer satisfaction while reducing operational costs.
At the heart of AI for Service are intelligent virtual assistants and agent assistance capabilities that work together to optimize the customer experience. Virtual assistants handle inquiries across channels, web, mobile, messaging, email, and phone, using natural language understanding to deliver fast, context-aware responses. When an issue requires human support, AI provides seamless handoff with full context preserved, while also supporting agents during live conversations with real-time recommendations, next-best actions, knowledge surfacing, and automated summaries.
Built on a robust, enterprise-grade platform, Kore.ai AI for Service integrates effortlessly with existing CRMs, ticketing systems, and knowledge bases. Its AI agents are trained to take action across systems, retrieving order status, updating customer information, processing returns, eliminating the need for manual back-and-forth and accelerating time to resolution. The platform supports low-code and no-code tools, making it easy for business and IT teams to deploy, customize, and scale intelligent automation across the service organization.
The result is a modern, AI-powered service experience thats efficient, scalable, and customer-centric. By offloading high volumes of repetitive tasks to agentic AI and empowering agents with real-time support, Kore.ai helps organizations reduce handle times, improve first contact resolution, and elevate every customer interaction.
Highlights
- Intelligent AI Assistants: Deploy AI agents that understand intent, retain context, and engage naturally with customers, automating a wide range of inquiries across voice and digital channels to streamline customer service and improve efficiency
- Contact Center Optimization: Deliver seamless, AI-powered support across voice and digital channels. Automate routine inquiries, route customers intelligently, and equip agents with real-time insights to enhance efficiency, satisfaction, and scalability. Quality Assurance Automation: Automatically monitor and analyze 100% of customer interactions to ensure compliance, identify coaching opportunities, and enhance service quality, without manual effort.
- Agent AI Assistance: Support human agents in real time with contextual suggestions, next-best actions, auto-summaries, and seamless access to knowledge and backend systems. Outbound Campaigns: Proactively engage customers at scale using tailored outreach via voice, email, and messaging, ideal for reminders, updates, renewals, surveys, and service follow-ups.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
AI for Service Enterprise Support | $40,000.00 |
AI for Service Non Prod Cloud Environment | $40,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
AI for Service | AI for Service Enterprise per session | $0.20 |
AI for Service Contact Center AI | AI for Service Contact Center AI | $0.10 |
AI for Service Quality AI | AI for Service Quality AI | $0.05 |
AI for Service Agent AI | AI for Service Agent AI | $0.20 |
AI for Service Interaction Gateway | AI for Service Interaction Gateway | $0.065 |
AI for Service BankAssist | AI for Service BankAssist | $0.15 |
AI for Service HealthAssist | AI for Service Health Assist | $0.15 |
AI for Service RetailAssist | AI for Service Retail Assist | $0.15 |
AI for Service Workforce Management | AI for Service Workforce Management | $0.05 |
AI for Service Interaction Gateway NO ASR/TTS | AI for Service Interaction Gateway NO ASR/TTS | $0.015 |
Vendor refund policy
No Refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Consulting
Seamless Automation and Contact Center Integration
Reviewed on Dec 06, 2025
Review provided by G2
What do you like best about the product?
I appreciate how automation and the contact center features are organized together. It makes everything easier to find and use.
What do you dislike about the product?
Agent AI has significant potential for improvement. There are many areas where it could be enhanced.
What problems is the product solving and how is that benefiting you?
The Everything platform is quite generic, which means it can be used for almost any purpose.
Computer Software
Smarter Conversations and Seamless Integrations with kore AI
Reviewed on Nov 24, 2025
Review provided by G2
What do you like best about the product?
The Multi NLP + sentiment/ context handling for smarter, human like conversations and also omni channel deployment & enterprise integrations are the best about kore AI.
What do you dislike about the product?
Some times I feel it complex for the beginners due to too many modules and the integrations also the configurations.
What problems is the product solving and how is that benefiting you?
This solves problems like high support work load, slow response times and the step wise work flows and it also give 24/7 AI assist to the customers.
Pratik M.
Comprehensive Automation and Seamless Bot Development
Reviewed on Nov 23, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots.
What do you dislike about the product?
Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform.
What problems is the product solving and how is that benefiting you?
Kore.ai addresses significant automation and conversational AI challenges by offering a comprehensive platform for creating intelligent virtual assistants without the need for extensive coding. It enables the automation of customer support, the optimization of business workflows, and a reduction in manual tasks. Thanks to its robust NLP capabilities, advanced dialog management tools, and support for multi-channel deployments, I am able to develop scalable and consistent bot experiences much more efficiently. This leads to notable improvements in productivity, shorter development cycles, and enhanced customer engagement for enterprise clients.
Information Technology and Services
Outstanding Experience from Start to Finish
Reviewed on Nov 22, 2025
Review provided by G2
What do you like best about the product?
User friendly and easy to understand with low code
What do you dislike about the product?
Yet times unable to access some features due to account restrictions
What problems is the product solving and how is that benefiting you?
easy customer support and meeting business needs faster
Verified User in Consulting
Effortless Communication and User-Friendly Experience
Reviewed on Nov 19, 2025
Review provided by G2
What do you like best about the product?
Easy communications as well as very user friendly
What do you dislike about the product?
Hanged sometimes which caused some issues
What problems is the product solving and how is that benefiting you?
Helps in insights generation , communication