Sold by: Kore.ai
Deployed on AWS
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction.
4.6
Overview
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from backend systems, and guiding conversations, so your team can focus on complex, high-value interactions. With support for voice and digital channels, the platform enables always-on, personalized service that improves customer satisfaction while reducing operational costs.
At the heart of AI for Service are intelligent virtual assistants and agent assistance capabilities that work together to optimize the customer experience. Virtual assistants handle inquiries across channels, web, mobile, messaging, email, and phone, using natural language understanding to deliver fast, context-aware responses. When an issue requires human support, AI provides seamless handoff with full context preserved, while also supporting agents during live conversations with real-time recommendations, next-best actions, knowledge surfacing, and automated summaries.
Built on a robust, enterprise-grade platform, Kore.ai AI for Service integrates effortlessly with existing CRMs, ticketing systems, and knowledge bases. Its AI agents are trained to take action across systems, retrieving order status, updating customer information, processing returns, eliminating the need for manual back-and-forth and accelerating time to resolution. The platform supports low-code and no-code tools, making it easy for business and IT teams to deploy, customize, and scale intelligent automation across the service organization.
The result is a modern, AI-powered service experience thats efficient, scalable, and customer-centric. By offloading high volumes of repetitive tasks to agentic AI and empowering agents with real-time support, Kore.ai helps organizations reduce handle times, improve first contact resolution, and elevate every customer interaction.
Highlights
- Intelligent AI Assistants: Deploy AI agents that understand intent, retain context, and engage naturally with customers, automating a wide range of inquiries across voice and digital channels to streamline customer service and improve efficiency
- Contact Center Optimization: Deliver seamless, AI-powered support across voice and digital channels. Automate routine inquiries, route customers intelligently, and equip agents with real-time insights to enhance efficiency, satisfaction, and scalability. Quality Assurance Automation: Automatically monitor and analyze 100% of customer interactions to ensure compliance, identify coaching opportunities, and enhance service quality, without manual effort.
- Agent AI Assistance: Support human agents in real time with contextual suggestions, next-best actions, auto-summaries, and seamless access to knowledge and backend systems. Outbound Campaigns: Proactively engage customers at scale using tailored outreach via voice, email, and messaging, ideal for reminders, updates, renewals, surveys, and service follow-ups.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
AI for Service Enterprise Support | $40,000.00 |
AI for Service Non Prod Cloud Environment | $40,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
AI for Service | AI for Service Enterprise per session | $0.20 |
AI for Service Contact Center AI | AI for Service Contact Center AI | $0.10 |
AI for Service Quality AI | AI for Service Quality AI | $0.05 |
AI for Service Agent AI | AI for Service Agent AI | $0.20 |
AI for Service Interaction Gateway | AI for Service Interaction Gateway | $0.065 |
AI for Service BankAssist | AI for Service BankAssist | $0.15 |
AI for Service HealthAssist | AI for Service Health Assist | $0.15 |
AI for Service RetailAssist | AI for Service Retail Assist | $0.15 |
AI for Service Workforce Management | AI for Service Workforce Management | $0.05 |
AI for Service Interaction Gateway NO ASR/TTS | AI for Service Interaction Gateway NO ASR/TTS | $0.015 |
Dimensions summary
You buy AI for Service under a contract with modular units you combine to fit your needs. The Enterprise unit is priced per session, while other units are billed on their own terms. Core service modules include Contact Center AI, Quality AI, Agent AI, Interaction Gateway, and Workforce Management. Interaction Gateway comes in a standard version and one without ASR/TTS. Pre-built industry applications add BankAssist, HealthAssist, and RetailAssist. Additional units cover Alert Tasks, Enterprise Support, and a Non-Prod Cloud Environment for testing. You select and scale each unit independently rather than buying fixed bundles.
Top-of-mind questions for buyers
A session is one customer conversation handled by the AI. The Enterprise unit meters each session your AI agents process. Charges scale with how many sessions your customers start across voice and digital channels, so busier service periods raise the count and quieter ones lower it.
You buy each unit independently and each meters on its own terms. The Enterprise unit bills per session, while Contact Center AI, Quality AI, Agent AI, and Workforce Management bill separately. Charges from every unit you select add together on the same invoice, so combined cost reflects the modules you activate.
The standard Interaction Gateway includes ASR/TTS, meaning automatic speech recognition and text-to-speech for voice interactions. The NO ASR/TTS version omits those speech-processing capabilities. You choose the NO ASR/TTS unit if you handle voice conversion elsewhere or only need text-based routing, which changes what you pay for.
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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AI for Service, powered by the Kore.ai Agent Platform, transforms customer service with agentic AI that unites autonomous AI Agents and Agent AI for faster, more personalized support. Integrated with Amazon Connect and enterprise systems, it enables AI Agents to understand intent, take action, and resolve issues across voice and digital channels. Together, they enhance agent productivity, optimize every interaction, and deliver consistent, intelligent experiences that scale effortlessly
Customer reviews
Sushil Kumar S.
Exceptional Support and Easy Setup with Kore.AI
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
I find Kore.AI's support very helpful; whenever we get stuck, they are ready to assist quickly. I've worked on many chatbots, and I appreciate how straightforward the initial setup of Kore.AI was for me.
What do you dislike about the product?
I feel like there could be improvements in the inbound and outbound scenario where instances need to select all the parameters like chatbots. It would be helpful if they could add some prompting steps based on current standards. Also, I'm looking for faster resolution for user issues.
What problems is the product solving and how is that benefiting you?
I use Kore.AI to resolve HR and IT issues without manual portal tasks, and it helps me quickly address FAQs based on queries.
Kumar Jaswanth P.
Makes Prompting Easier and Helps Track Model Failures
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
It has basically made developers’ lives easier. We don’t need to write the prompts ourselves, and we can also track the AI model when it fails to see where it went wrong.
What do you dislike about the product?
I think there are a few bugs that you need to resolve.
What problems is the product solving and how is that benefiting you?
We don’t need to write complex code to create chatbots or AI assistants. With simple drag-and-drop tools and easy navigation, we can create AI agents quickly and without much effort.
jai k.
Highly Informative, Needs Consistent Performance
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
I find Kore.AI really informative. I also like that we have conversation analytics that help track and identify where issues might have occurred, allowing us to fix them. Additionally, the initial setup was easy as everything was in place.
What do you dislike about the product?
Sometimes I notice the bot doesn't work properly and doesn't give the expected response.
What problems is the product solving and how is that benefiting you?
I use Kore.AI to build projects with informative conversation analytics that help track and resolve issues efficiently.
Alexandra P.
Easy, Comprehensive, and Highly Recommended
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
I like that Kore.AI is easy and intuitive to use. The integration with agents and Search AI is something I really enjoy. I also appreciate that the conversational flow is straightforward, which makes the initial setup easier. It's great to be able to offer different services managed by a chatbot, which really solves many problems for our company.
What do you dislike about the product?
I am frustrated with the integration with Meta for the WhatsApp, Facebook, and Instagram channels, as there are very few supported templates. Currently, there are pre-designed templates for these channels; however, they are limited. The button panels have a maximum of 3 buttons, and I believe some templates are necessary to display the information in a more organized way.
What problems is the product solving and how is that benefiting you?
Kore.AI allows me to offer different services managed from a chatbot, which is easy and intuitive.
Abhishek P.
Effortless Chatbot Development with Kore.AI
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
I like Kore.AI's low-code platform, multiple channel deployment, and ease of development. It simplifies chatbot development by providing a single platform to design conversation flows, integrate APIs, deploy across multiple channels, and manage deployed chatbots and voicebots effortlessly. I appreciate the initial setup being straightforward as it comes with predefined dialog tasks. Additionally, in Search AI apps, the ease of crawling a number of websites in minutes is impressive.
What do you dislike about the product?
I think Kore.AI could improve by providing more detailed documentation and more flexibility for chatbot developers, especially for custom integrations and channel-specific debugging.
What problems is the product solving and how is that benefiting you?
Kore.AI simplifies chatbot development by providing a single platform for designing conversation flows, integrating APIs, deploying across channels effortlessly, and managing chatbots. I appreciate its low-code platform, ease of development, and ability to crawl numerous websites quickly in AI apps.