AI For Service

What do you like best about the product?

I like that Kore.AI is easy and intuitive to use. The integration with agents and Search AI is something I really enjoy. I also appreciate that the conversational flow is straightforward, which makes the initial setup easier. It's great to be able to offer different services managed by a chatbot, which really solves many problems for our company.

What do you dislike about the product?

I am frustrated with the integration with Meta for the WhatsApp, Facebook, and Instagram channels, as there are very few supported templates. Currently, there are pre-designed templates for these channels; however, they are limited. The button panels have a maximum of 3 buttons, and I believe some templates are necessary to display the information in a more organized way.

What problems is the product solving and how is that benefiting you?

Kore.AI allows me to offer different services managed from a chatbot, which is easy and intuitive.

What do you like best about the product?

The Kore.AI is very easy to integrate and ML engines are great thats what I like most about it.

What do you dislike about the product?

No built in testing sandbox from prom iteration

What problems is the product solving and how is that benefiting you?

No need for me to talk to a live person and im most comfortable with interacting with ang AI dmrater than a rral person

What do you like best about the product?

The best thing about Kore.AI is its no code approach where people can do great things buy just dragging and dropping the needed components and end up with preparing a working solution without getting their hands dirty with any coding

What do you dislike about the product?

The UI could be more intuitive, and the chatbot responses could be more accurate and context-aware for complex queries.

What problems is the product solving and how is that benefiting you?

One of the biggest benefits of Kore.ai is that it provides quick access to information and automates repetitive tasks. This reduces turnaround time, improves productivity, and helps me get things done faster with less dependency on support teams.

What do you like best about the product?

The UI/UX feels slow at times, but the integration is good. Overall performance is fine, the pricing is quite good, and support has been good as well. The AI features are also good.

What do you dislike about the product?

The UI/UX feels slow and isn’t good. We need a faster, smoother UI/UX experience.

What problems is the product solving and how is that benefiting you?

conversation with AI agent, freedom to choose LLM model

What do you like best about the product?

Kore.ai is easy to use, flexible, and helps automate tasks efficiently.

What do you dislike about the product?

There isn’t much to dislike, but improving the documentation and onboarding experience would make it even better.

What problems is the product solving and how is that benefiting you?

Kore.ai simplifies AI automation and chatbot development, helping save time and improve efficiency.

What do you like best about the product?

An agentic platform that provides intelligence for AI products, helping AI systems operate and learn in real time.

What do you dislike about the product?

There are no any dislikes about kore.ai.

What problems is the product solving and how is that benefiting you?

We used Kore.ai to address the issue of our support team being overwhelmed by a high volume of repetitive inquiries. By deploying its conversational AI platform, we were able to automate first-level customer interactions and integrate it smoothly with our existing backend workflows. As a result, over 60% of routine questions are now resolved instantly without human intervention. This has significantly reduced customer wait times and freed our staff to focus on more complex tasks.

What do you like best about the product?

The drag-and-drop functionality, along with the integration of AI features, also relies on external APIs. Deployments are easy.

What do you dislike about the product?

Nothing major as such. Sometimes the AI models hallucinate when trying to find the result for a given query, and at times the servers also have network issues.

What problems is the product solving and how is that benefiting you?

One very important thing is that it’s fed with product content and then gives answers based on that. This helps customers get accurate, context-specific responses instead of generic ones.

What do you like best about the product?

This development platform helps a lot of developers code more easily and deploy bots across different channels.

What do you dislike about the product?

The runtime updates in Pro Bot Builders sometimes don’t save my code, which ends up forcing me to rewrite it.

What problems is the product solving and how is that benefiting you?

I have been a kore.ai developer for the past 9 years, and during this time I have worked on different business use cases that helped increase productivity while minimizing human intervention.

What do you like best about the product?

lot's of different functionalities in one platform, production level od the system, intuiational UI and available integrations

What do you dislike about the product?

Random problems with the platform for example somthing worked yesterday and today it doesn't without any particular reason, waiting long for Support Team resolutions - in many of the cases I am able to resolve a problem by myself, before Support Team

What problems is the product solving and how is that benefiting you?

voicebots with quality metrics available

What do you like best about the product?

the best about Kore.ai is low code platform which I like most. works with mutiple LLMs like chatgpt,anthropic and custom models. supports and connects with API,CRM,databases. the UI is very user friendly where the beginner can easily start working on this platform. training structure is awesome which helps us to get deep understanding of every functionality. also it tracks conversation which helps us to debug the issues and the perfromace of this is just awesome and at last pricing on the products is low compared to other products in the market.

What do you dislike about the product?

I think Documentation provided can be Improved and there are some customization limitations which needs to be improved and sometimes I faced XO platform crash .

What problems is the product solving and how is that benefiting you?

It is solving many problems in different business area like providing chatbots and voice assistants to use as customer service in many areas. employee support in the HR Domain.