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Best platform for customer engagement
What do you like best about the product?
I like Ai Sherpa which gives us the perfect recommendation and customer insights which is very useful to understand the customer journey.
What do you dislike about the product?
Instead of chat support if you have call support that would be very helpful
What problems is the product solving and how is that benefiting you?
It help us to segment audience and to understand about customer journey and behaviour.
Easy to navigate through and to get customer insights
What do you like best about the product?
The ease of creating customer segments, setting up personalized campaigns for the users, and generating meaningful insights from the campaigns sent.
What do you dislike about the product?
Limited controls with the inapp popups make managing user experience on the app slightly tough.
What problems is the product solving and how is that benefiting you?
Sending personalized notifications to the users is helping us improve our retention and engagement and is also helping us improve the daily transactions on the platform.
MoE has solved several issues which needs a lot of tech efforts
What do you like best about the product?
DPM feature to retarget the bounced users
What do you dislike about the product?
Nothing as such, everything was good for me
What problems is the product solving and how is that benefiting you?
DPM solves the issues of getting back a huge part of bounced users, which is quite amazing I should say
Best marketing automation tool
What do you like best about the product?
I use MoEngage custom dashboards and analytics on a daily basis for reporting. Sherpa functionality helps in scaling campaigns with the best performing variant.
What do you dislike about the product?
GUI can be improved, for longer flows multiple scrolls are required to check the nodes. Freedom to place the nodes whenever we want can help even in horizontal alignment.
What problems is the product solving and how is that benefiting you?
Ability to analyze cohorts and directly deploy campaigns from the dashboard helps to streamline the workflow. Moengage reports are indepth and cater to daily reporting metrics.
Moengage has been important partner when it comes to managing customer lifecycle.
What do you like best about the product?
It has helped in creating automated flow-based journey based on customer behaviour
What do you dislike about the product?
The user analytics tools are little tricky and sometimes getting the right way of consumer data can be a challenge.
What problems is the product solving and how is that benefiting you?
It helps in identifying user event and then create personlised communication for them. The DPM feed has been a great tool for the same.
MoEngage platforms is seamless to use, easy-to-use UI and compatibility with multiple ecom platforms
What do you like best about the product?
- Features and Functionalities
- Ease of Usage
- Seamless Integration
- Innovation
- Multiple Use cases
- Ease of Usage
- Seamless Integration
- Innovation
- Multiple Use cases
What do you dislike about the product?
Sometimes it's a little complex for API integration
Multi-App integration takes little longer than expected
Multi-App integration takes little longer than expected
What problems is the product solving and how is that benefiting you?
Seamless reachability to the end users through the ecomerce app with timely communication to the platform
Know your customer in and out
What do you like best about the product?
1. Track end-to-end user journey, dropoffs and behavior of the user
2. Mobile notifications are made easy for multiple channels like whatsapp and SMS, but the push Notification is a game changer for us
3. Marketing automation is made easy which is personalized and easy to communicate with the users
2. Mobile notifications are made easy for multiple channels like whatsapp and SMS, but the push Notification is a game changer for us
3. Marketing automation is made easy which is personalized and easy to communicate with the users
What do you dislike about the product?
1. SOS login and loading of the website takes some time to proceed
2. Navigation can be improved
2. Navigation can be improved
What problems is the product solving and how is that benefiting you?
We are able to track the user journey, learn more about the user interest and have personalized offers and integration with our users . We will know end to end behaviours as well
The Best Tool for our Brand Engagement & Analytics
What do you like best about the product?
The main thing about the moengage is the user-friendly interface. And also faster than any tools I used before. Good experience with Campaigns & other metrics.
What do you dislike about the product?
I am not completely satisfied when it comes to some of the features we can't open in a new tab of the browser. That's the only thing I don't like.
What problems is the product solving and how is that benefiting you?
User Activation was one of the major problems we were facing. We can analyse the data and Activate the users by using moengage campaigns.
such a great platform for tracking data analytics
What do you like best about the product?
it has some great features in inapp push notifications.
What do you dislike about the product?
Ive experienced few glitches while using it
What problems is the product solving and how is that benefiting you?
User engagement is something which is now easier with the help of moengage.
Reliable, user friendly and proactive
What do you like best about the product?
The interface is extremely user friendly.
Up to date with the latest tech.
The team is extremely proactive and supportive, makes collaboration easier.
Up to date with the latest tech.
The team is extremely proactive and supportive, makes collaboration easier.
What do you dislike about the product?
Lead time in launching new features.
The user database maintenance (faced issues containing duplication of user IDs)
The user database maintenance (faced issues containing duplication of user IDs)
What problems is the product solving and how is that benefiting you?
Timely targeting of users to capitalise on new logins, maximise on drop-offs at various stages.
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