AI For Process

Kore.ai

Reviews from AWS customer

5 AWS reviews

External reviews

478 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Praful D.

Very user friendly and Amazing to use

  • November 09, 2022
  • Review provided by G2

What do you like best about the product?
Platform gives you everything in one place like FAQ, Dialog Management can be done using same platform. Also provides notifications, webhooks ability, events configurations and tons of channels to integrate with.
What do you dislike about the product?
Sometimes training of utterances takes more than 20 to 30 minutes of time. Sometimes Bot which are there in stores, does not work like content variables or env variables does not work. Kindly provide the manual with Bots those are in Stores.
What problems is the product solving and how is that benefiting you?
Kore.ai provides full fledge CHatbot implementation platform by giving hooks for live agent, botkit to write your own logic of intent identification. Secondly it gives both cloud and on-prem version of installations.


    Financial Services

Kore.Ai is best

  • November 09, 2022
  • Review provided by G2

What do you like best about the product?
Kore.Ai is very helpful to create chatbot and ui is user friendly
What do you dislike about the product?
Analytics could be better. Procedure to perform seamless escalation
What problems is the product solving and how is that benefiting you?
Data about invoices , trace approval flows.


    Sumit S.

We’ll explain & smooth learning

  • November 09, 2022
  • Review provided by G2

What do you like best about the product?
Solving doubts & explaining.............
What do you dislike about the product?
Nothing.................................
What problems is the product solving and how is that benefiting you?
Kore.Ai helps me to developing a chat bot that helps people and solving there query.


    Rahul A.

It is very user friendly

  • October 13, 2022
  • Review provided by G2

What do you like best about the product?
The kore.ai UI is so user friendly and can easily used by the developers for developing the bot and they have documented each every options of the application on how to use it.
What do you dislike about the product?
I don't have any thing to dislike, as it is a good application for developing the bot and also have an excellent documentation related to the tech and easy to understand
What problems is the product solving and how is that benefiting you?
It is providing a good platform for developing the bots related to any industry and hence any level developer can use the kore.ai for developing doesn't require high skilled or experienced dev


    Sagar Y.

Kore.ai Review

  • October 13, 2022
  • Review provided by G2

What do you like best about the product?
It's Interface I like the interface of kore.ai, the flow of making and we can see the developed bot and test it parallelly.
What do you dislike about the product?
There is not much to dislike about the product, But i would like to see more features like database integration with AWS, or Azure so that user can have the data on the cloud and in more secure place.
What problems is the product solving and how is that benefiting you?
It solves some real-world problems efficiently. Developer don't have to think much about the code, and it's working; Kore.ai handles the code and build the code which works in every scenario and situation


    Atlee F.

Best Leading Platform to build your Chatbot

  • October 11, 2022
  • Review provided by G2

What do you like best about the product?
Kore.ai is a UI based platform that allows you to spin up a chatbot quickly and deploy it easily on multiple channels. Using its conversation builder, you can build the Dialogflow using dialog messages.
What do you dislike about the product?
Being entirely web-based, sometimes one notices lags and a few bugs while developing, due to which some re-work needs to be done. This would be rectified if there was a way to develop a chatbot offline or save it on the go.
What problems is the product solving and how is that benefiting you?
Chatbot requirements are increasing industry by industry, and Kore.ai is creating a platform to make these easy and deploy them on platforms like webpages, mobile apps and even social media channels.


    akanksha s.

Simple and powerful Developer Friendly

  • October 11, 2022
  • Review provided by G2

What do you like best about the product?
It's NLP engine, the design page which is as simple as drag and drop, the integrations available, the datatables, the slick UI which provides a great customer experience.
What do you dislike about the product?
It gets intermittently logged out. So, sometimes even when I am in middle of work, I need to re-login. I wish if the need of logging in everytime is eliminated or is there when inactive for a very long duration.
What problems is the product solving and how is that benefiting you?
It gives a very self-explanatory platform to develop virtual assistants. I also liked the easy integrations available. So, it is solving the problems of development, integration and maintenance. It provides a very slick UI which is an essential factor in CX.


    Gokul p.

Wonderful experience throughout working with Kore.ai XO platform

  • October 10, 2022
  • Review provided by G2

What do you like best about the product?
The user experience they provide for new users is totally awesome. The learning curve is not so steeper.
What do you dislike about the product?
The suggestion that I would like to give is, the documentation can be more detailed regarding the custom templates as well as deployment in various platforms
What problems is the product solving and how is that benefiting you?
Kore.ai helps in solving many business problems like, automating customer interaction with bots that mimic human behavior


    Neha S.

my kore.ai review

  • October 10, 2022
  • Review provided by G2

What do you like best about the product?
Kore.ai is best platform to build and setup chatbots specially for enterprise. And my basic training also went smoothly where got to learn and understand well with trainers .
What do you dislike about the product?
Nothing.
All went well and the trainer also taught everything good and explained my doubts without hesitation.
Waiting for my advanced training to learn more.
What problems is the product solving and how is that benefiting you?
It helps to make sample operations to do by system itself and can revert critical one to the human agent. It was easier to use when compared to other chatbot building platforms.


    varun b.

My experience in Kore.AI

  • October 07, 2022
  • Review provided by G2

What do you like best about the product?
Creating the bots in a simple and easy way, The NLU is also very good. API integration is very good. The dashboard is also very fine we can easily understand the dialogs and every other thing we have created.
What do you dislike about the product?
The creations of multiple digital forms is very hard. If we need multiple forms we have to create from the scratch. The clone option is missing for the forms. Some times we are getting internal server error while deleting the bot its the main problem. If we attach multiple digital forms in a dialog task the forms are getting mismatched. Some documents are also outdated. We cannot find the options which are in that documents.
What problems is the product solving and how is that benefiting you?
The customers can interact the platform which is used by Kore AI in an easy manner. They can easily understand the conversation and also then can get there solution faster than other platforms.