AI For Process

Kore.ai

Reviews from AWS customer

5 AWS reviews

External reviews

478 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Sai Teja U.

Enhance Customer Interactions Seamlessly with Kore.ai's All-in-One AI Platform

  • November 13, 2024
  • Review provided by G2

What do you like best about the product?
The interface is intuitive, and the pre-built templates make setup quick and efficient. I appreciate the seamless integration across multiple channels, which ensures consistent communication. The analytics are incredibly helpful for tracking and optimizing bot performance. Overall, it’s a reliable and robust tool for enhancing customer engagement and streamlining operations.
What do you dislike about the product?
The Platform provides essential, widely-used features, which are beneficial for most users. However, in specific scenarios, greater extensibility would enable us to create custom solutions independently, reducing dependency on the solutions team. Enhanced flexibility could make the platform even more user-driven and versatile.
What problems is the product solving and how is that benefiting you?
Kore.ai is solving the challenge of creating and managing intelligent conversational AI solutions across multiple channels. It streamlines the development of virtual assistants for customer service, HR, IT support, and more, enabling businesses to automate tasks, enhance user engagement, and improve operational efficiency. For me, it simplifies the process of deploying AI-driven bots, reducing manual effort and increasing productivity. The platform’s no-code/low-code approach allows for quicker deployment and easier customization, saving time and resources while improving customer and employee experiences.


    Information Technology and Services

Insightful Review on Kore.ai: Strengths and Areas for Improvement

  • November 13, 2024
  • Review provided by G2

What do you like best about the product?
Kore.ai's powerful NLU enables chatbots to understand and respond accurately to user queries. It effectively handles various intents, making interactions smooth and intuitive.
What do you dislike about the product?
While Kore.ai provides extensive capabilities, some advanced features can have a steep learning curve, particularly for new users or those without technical expertise. Setting up complex workflows may require additional time and effort.
What problems is the product solving and how is that benefiting you?
Kore.ai addresses several key challenges, bringing significant benefits to businesses and enhancing customer experience:
Automating Customer Service
Streamlining Workflows and Processes
Supporting 24/7 Availability


    Naroju N.

Kore AI_Training

  • November 13, 2024
  • Review provided by G2

What do you like best about the product?
Kore.AI is an interesting platform to work on. I really like its user interface that helped me in creating some interesting chatbots as part of the training assignment. I really liked the GEN AI features that can be used to enhance the productivity.
What do you dislike about the product?
I did not find anything that I dislike about this Kore.AI platform. It was such a great tool to create simple, effective conversational and gen AI solutions.So, I liked everything about Kore.AI. But, version 11 was not responding as expected to some of the advanced configurations . That can be looked into.
What problems is the product solving and how is that benefiting you?
Kore.AI uses natural language processing that helps the bot in responding precisely to the user queries. Generative AI features are also super effective in enhancing the productivity. I used the platform in completing an assignment as part of the basic and advanced trainings. That assignment captivated me and I have been using the platform since then to create some interesting tasks.


    Nilesh S.

Kore.AI is a simple and best tool for creating intelligent chatbot and virtual assistant.

  • November 13, 2024
  • Review provided by G2

What do you like best about the product?
Simple interface and very easy to understand.
What do you dislike about the product?
I have not interacted with any of the issue till now.
What problems is the product solving and how is that benefiting you?
Kore.Ai helps people with no coding background to efficiently create chatbots, Conversational Supports etc.


    Manikanta V.

Review for automation ai

  • November 12, 2024
  • Review provided by G2

What do you like best about the product?
The best thing I like in kore ai is its XO11 platform which is used to build most efficient chatbots
What do you dislike about the product?
I don't have anything to dislike kore ai
What problems is the product solving and how is that benefiting you?
Problems kore ai is solving is building chatbots of using voice and chat


    Mukthala v.

Amazing XO platform

  • November 11, 2024
  • Review provided by G2

What do you like best about the product?
I love Kore.ai for its simplicity and power. It's like having a personal AI assistant that can handle complex tasks with ease.
What do you dislike about the product?
It is a good platform. In my opinion it's doesn't have any drawbacks.
What problems is the product solving and how is that benefiting you?
It streamlines the processes.It solve so many problems . In my case it help me in automating voice calls.


    Srinivas M.

Best Platform

  • November 11, 2024
  • Review provided by G2

What do you like best about the product?
Users can express approval or satisfaction with a particular response or interaction by selecting a "like" button. This feedback can be used by developers or bot creators to track how well the bot's responses meet user needs.
What do you dislike about the product?
Conversely, a "dislike" option can be provided for users to signal that a response was not helpful, accurate, or satisfying. This feedback can help developers improve the bot’s performance by identifying areas that need refinement or adjustment.
What problems is the product solving and how is that benefiting you?
Kore.ai is solving the problem of slow, inconsistent, and impersonal customer service by automating interactions with AI-powered virtual assistants that can handle queries 24/7. This reduces wait times, ensures consistent support, and personalizes experiences based on user data. For businesses, it increases efficiency, reduces operational costs, and enhances customer satisfaction, while customers enjoy faster, more relevant responses.


    Ravi Ranjan T.

Experience with Kore.AI XO 10 & XO 11 automation certification

  • November 11, 2024
  • Review provided by G2

What do you like best about the product?
It has number of features , learning curve was also easy as compared to others . Ease of use was very user friendly I loved working on it. Ease of implementation , of the chat bot is user friendly.
What do you dislike about the product?
Till now what I have experienced I didn't find any dislike as this was the tool in which I found myself more intrested than any other tools or tech.
What problems is the product solving and how is that benefiting you?
It improves the less human intervention while handling more repeated or easy task which user may contact customer care. Ultimately it will lead to saving of expenses for the industry.


    Lipika P.

Review of Kore AI BOT builder

  • November 09, 2024
  • Review provided by G2

What do you like best about the product?
Its easy to learn and adapt. It supports multi language. I like how easily we can create table an use API for storing key information.
What do you dislike about the product?
Couldnt spot anything to dislike till now.
What problems is the product solving and how is that benefiting you?
I have learned Conversation chatbot development. It was easy to design and implement Chatbot using AI.


    Kashmira K.

“Koreai: Your Gateway to Lifelong Learning”

  • November 08, 2024
  • Review provided by G2

What do you like best about the product?
1) User-Friendly Interface: A clean, intuitive design that makes navigation easy and learning enjoyable.
2) Personalized Learning Paths: Customizable courses and recommendations based on individual progress and interests.
3) Interactive Content: Engaging videos, quizzes, and interactive modules that make
What do you dislike about the product?
Nothing to dislike about the Kore.AI, It is just amazing.
What problems is the product solving and how is that benefiting you?
The platform offers tools that enable users to build and deploy conversational AI solutions without needing extensive programming knowledge. This democratizes AI development, making it accessible to a broader range of users.