I mainly use Nexthink for end-user device monitoring, which includes desktops, laptops, or any virtual devices, focusing predominantly on virtual desktops. The agent is deployed on these devices to monitor applications, and it is primarily used for AI operations.
Nexthink Infinity Platform
Nexthink SAExternal reviews
389 reviews
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Game Changer for IT the Future is Now
What do you like best about the product?
Nexthink is a transformative tool that empowers IT teams to move beyond traditional SLA metrics and embrace the Digital Employee Experience (DEX). It enables us to evaluate user experience in real time and take proactive action to improve it—without waiting for users to report issues.
This shift from reactive to proactive IT means we can silently resolve problems in the background, only reaching out when necessary, and always with a focus on user care. In my experience, this approach resonates deeply with employees—especially those who “suffer in silence” due to busy schedules. Seeing IT take initiative to improve their experience often brings genuine appreciation and even smiles.
Nexthink helps IT become a strategic partner, not just a support function. It allows us to:
Detect and fix issues before they impact productivity.
Understand user sentiment and device health.
Deliver targeted communications and support.
Continuously improve the digital workplace.
In short, Nexthink is not just a tool—it’s a mindset shift. It shows that we care, and that IT is here to enhance, not interrupt.
This shift from reactive to proactive IT means we can silently resolve problems in the background, only reaching out when necessary, and always with a focus on user care. In my experience, this approach resonates deeply with employees—especially those who “suffer in silence” due to busy schedules. Seeing IT take initiative to improve their experience often brings genuine appreciation and even smiles.
Nexthink helps IT become a strategic partner, not just a support function. It allows us to:
Detect and fix issues before they impact productivity.
Understand user sentiment and device health.
Deliver targeted communications and support.
Continuously improve the digital workplace.
In short, Nexthink is not just a tool—it’s a mindset shift. It shows that we care, and that IT is here to enhance, not interrupt.
What do you dislike about the product?
Honestly, I don’t dislike anything about Nexthink. It’s a fantastic tool that has transformed how we approach IT support and employee experience.
If I had to mention one thing, it would be the NQL (Nexthink Query Language). While it makes the platform powerful and unique, it can be challenging to master, especially for new users. With time and practice, it becomes manageable—but it does require a learning curve.
If I had to mention one thing, it would be the NQL (Nexthink Query Language). While it makes the platform powerful and unique, it can be challenging to master, especially for new users. With time and practice, it becomes manageable—but it does require a learning curve.
What problems is the product solving and how is that benefiting you?
Nexthink enables us to shift from a reactive IT model to a proactive and experience-driven approach. It helps us detect and resolve issues before they impact productivity, improving both employee satisfaction and operational efficiency. Through its automation capabilities and real-time insights, we can identify global patterns and understand which issues truly affect users and devices. This allows us to allocate resources more effectively and focus on what really matters—delivering a seamless digital experience.
One year with Nexthink transformed my career
What do you like best about the product?
Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to the extent that Nexthink generates more Incident tickets per month than are reported by our users. Our agents and project managers find themselves engaging with our custom dashboards on a daily basis, applying real-time metrics to simplify and augment their specific tasks and workflows.
We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on.
We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on.
What do you dislike about the product?
Nexthink seem to be targeted at and designed for large organizations. Dashboards that exist by default or are downloaded from the Nexthink Library present KPI summaries rather than granular details related to DEX. It can be time-consuming to manually duplicate and edit these dashboards to tailor the data to the needs of a smaller IT Management and Operations team who have a very close relationship with end-users.
What problems is the product solving and how is that benefiting you?
Nexthink unites our user experience data into a single pane of glass. Our application owners no longer need to collect usage data, page load metrics, and outage timestamps from multiple different sources; Nexthink provides all of that and more in a simple, easy to understand interface. Alerts and webhooks have completely changed the way that we identify problems and incidents, allowing us to quickly understand and respond to issues in less than half the time that was required before Nexthink.
Nexthink Infinity – Next-Level Data for Next-Level Results
What do you like best about the product?
Understanding the user experience and the health of our estate is vital to the success of our employees and the company. Support organizations waiting for users to report issues to the Help Desk or for anecdotal reports to filter up and down the management chain will always be behind the curve. Modern Tech orgs need real-time performance and usability data to make informed decisions and drive productivity. Nexthink Infinity provides that clarity. Combining device, OS, application, collaboration, and connectivity analytics into an intuitive platform, Nexthink has allowed us to shift from reactive to proactive. Our core build team uses Nexthink to better understand how each component, patch or driver update influences the performance of our hardware. Application teams can now understand the actual user experience of their desktop or cloud-based apps. Our collaboration teams can now get in front of call quality issues before user reports start to surface. And with all this knowledge, we can proactively work to fix issues or implement enhancements using remote actions in the background or interactive campaigns sent to affected users. We’re only 3-years into our journey with Nexthink Infinity, but it has already contributed significantly to the health of our estate and the technology experience of our employees. With new AI enhancements and integrations in the works, Nexthink Infinity will continue to play a significant role in the success our company for many years to come.
What do you dislike about the product?
Compared to the on-prem version, Infinity is still evolving as a product. Some features are still in the works. That said, Nexthink is responsive to feedback and new features and capabilities are released regularly.
What problems is the product solving and how is that benefiting you?
Nexthink provides a more complete understanding of the health of our systems and tech experience of our employees.
My Experience with Nexthink: Insights and Impressions
What do you like best about the product?
Nexthink’s ability to deliver real-time, comprehensive visibility into end-user experience and IT infrastructure is highly valuable. Its intuitive dashboard and robust analytics enable proactive problem resolution, significantly enhancing operational efficiency. We have utilized the tool on multiple occasions to improve our endpoint user experience, continuously leveraging its capabilities to optimize our environment. Furthermore, Nexthink has empowered us as system engineers to innovate and develop new solutions. By providing a solid foundation, it has enabled us to integrate our PowerShell skills with Nexthink’s platform, opening up possibilities that were previously unavailable.
The customer support team is exceptional—always responsive and proactive. They keep us informed about new technologies and actively incorporate our feedback to improve the platform.
Additionally, we participate in weekly Nexthink technical calls with the support team, where we discuss various implementation strategies and use cases, fostering ongoing collaboration and knowledge sharing.
The customer support team is exceptional—always responsive and proactive. They keep us informed about new technologies and actively incorporate our feedback to improve the platform.
Additionally, we participate in weekly Nexthink technical calls with the support team, where we discuss various implementation strategies and use cases, fostering ongoing collaboration and knowledge sharing.
What do you dislike about the product?
While Nexthink offers extensive features, its DEX Scoring Algerithm can sometime be overwhelming for some users to understand how the calculations are made, maybe having a simpler way to itemise all the items that contribute towards dex with the exact waighting for each item, it would allow us to target the problems and be more proactive.
What problems is the product solving and how is that benefiting you?
Nexthink has been instrumental in addressing several critical IT challenges, providing tangible benefits to our operations:
We were the first to implement a driver update solution utilizing remote actions combined with campaigns to update BIOS firmware. Since its deployment, this initiative has successfully updated over 1 million drivers, significantly improving device stability and security.
We continuously monitor BitLocker encryption status and remediate unencrypted devices, ensuring data security and compliance across our environment.
We developed a PC performance remote action that enables us to proactively identify and resolve issues related to dirty fans and overheating, reducing downtime and enhancing user experience.
We identified and resolved WMI-related issues by deploying targeted scripts, improving system reliability and performance.
We designed and deployed a script via Nexthink to identify devices with outdated drive mappings and automatically update them with the latest configurations.
Additionally, we created a script to perform disk cleanup on endpoints, which has successfully cleared approximately 60TB of unnecessary data, freeing up valuable storage resources.
These solutions demonstrate how Nexthink empowers us to proactively manage and optimize our IT environment, leading to increased efficiency, security, and user satisfaction.
We were the first to implement a driver update solution utilizing remote actions combined with campaigns to update BIOS firmware. Since its deployment, this initiative has successfully updated over 1 million drivers, significantly improving device stability and security.
We continuously monitor BitLocker encryption status and remediate unencrypted devices, ensuring data security and compliance across our environment.
We developed a PC performance remote action that enables us to proactively identify and resolve issues related to dirty fans and overheating, reducing downtime and enhancing user experience.
We identified and resolved WMI-related issues by deploying targeted scripts, improving system reliability and performance.
We designed and deployed a script via Nexthink to identify devices with outdated drive mappings and automatically update them with the latest configurations.
Additionally, we created a script to perform disk cleanup on endpoints, which has successfully cleared approximately 60TB of unnecessary data, freeing up valuable storage resources.
These solutions demonstrate how Nexthink empowers us to proactively manage and optimize our IT environment, leading to increased efficiency, security, and user satisfaction.
Nexthink Revolutionizes IT Support
What do you like best about the product?
Nexthink gives us access to invaluable data to help drive our various technology teams.
What do you dislike about the product?
Small learning curve and because it offers so much it can be overwhelming.
What problems is the product solving and how is that benefiting you?
Visbility and insight of the environment and user expereince. The merics Nexthink provides allows us to be proactive.
Nexthink allows us to make real data-driven decisions about our IT estate
What do you like best about the product?
Nexthink is a product that's allowed to make decisions and act on what we know and can prove with data rather than what we think we know. The extensibility of the product to extend the dataset and act in key areas for our enviroment makes it a key platform in our IT environment providing not just great tools to L1 and L2 teams but allows managers to make informed decisions.
What do you dislike about the product?
The only real downside of the product is that many new features become subject to additional licenses.
What problems is the product solving and how is that benefiting you?
Nexthink has helped in a range of areas from software asset usage (negating the need for a full SAM tool) to device management and replacement planning. It's providing L1 teams with simple checklsts for devices prior to escaltion and assisting L1 and L2 teams diagnose issues quicker reducing the time to resolution for issues. It's providing good compliance reporting for a range of IT security related areas.
Real-time monitoring enhances proactive issue identification and boosts productivity
What is our primary use case?
What is most valuable?
The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition. It includes ITSM processes by identifying and resolving issues, thereby improving user experience and productivity enhancements.
Real-time analytics is also effective as it involves real-time monitoring for proactive issue identification. Self-healing capabilities within the tool further enhance its value.
What needs improvement?
There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the tool.
For how long have I used the solution?
I have been using Nexthink for about eight to nine years.
What do I think about the stability of the solution?
Nexthink is a cloud-based solution, a SaaS instance that gets allocated to the customer. There are no performance or scalability issues.
What do I think about the scalability of the solution?
The solution is completely scalable.
How are customer service and support?
Vendor support is rated ten out of ten, indicating high satisfaction with customer service and support.
How was the initial setup?
Installation is very straightforward, and one person can easily handle it.
What about the implementation team?
Once installed, it is cloud-based, requiring no special management beyond what is standard.
What's my experience with pricing, setup cost, and licensing?
Pricing is competitive, and the licensing model is straightforward. It is a per-device licensing model charged on a monthly subscription basis.
What other advice do I have?
I rate Nexthink ten out of ten. Although there is room for improvement regarding monitoring user sentiments, it is not a significant issue.
Nexthink Infinity: A Game-Changer for IT Operations and User Experience
What do you like best about the product?
- Clean and modern UI
- Intuitive and quick navigation, fast database querying
- Easily digetible visualizations
- Well thought out ITSM integration
- In-product documentation
- Learning portal is comprehensive and helpful
- Frequent development cycles, new features regularly released based on customer feedback
- Intuitive and quick navigation, fast database querying
- Easily digetible visualizations
- Well thought out ITSM integration
- In-product documentation
- Learning portal is comprehensive and helpful
- Frequent development cycles, new features regularly released based on customer feedback
What do you dislike about the product?
- No user-side tray app
- Cannot customize built-in dashboards (i.e. Collab X)
- Cannot customize built-in dashboards (i.e. Collab X)
What problems is the product solving and how is that benefiting you?
Enables data-driven decisions for hardware right-sizing, software inventory, highlighting pain points on endpoints across the organization. Putting real-time contextual insights in the hands of our support teams. Customizable dashboards are helping teams across all IT verticals for various use cases.
Nexthink - Wonderful experience
What do you like best about the product?
The whole experience from the beginning of our journey to the present has been a wonderful. The level of support has been exceptional and the knowledge and willingess to help consultants have been really great.
The tool is very intuive and easier to use than other soltutions, it has great features and seems to be always improving each upgrade.
The imlemenation was a long road however due to the help of our dedicated consultant Abdul Hasnath it made the experience a really good one.
The tool is already being used by various IT teams and we are getting some great and productive results from it.
The tool is very intuive and easier to use than other soltutions, it has great features and seems to be always improving each upgrade.
The imlemenation was a long road however due to the help of our dedicated consultant Abdul Hasnath it made the experience a really good one.
The tool is already being used by various IT teams and we are getting some great and productive results from it.
What do you dislike about the product?
no real downaides to the tool.
There are a few things that would help which may be looked at in the future such as application load times and maybe a way to capture the dex score and make it clear as to why the overall score has changed.
There are a few things that would help which may be looked at in the future such as application load times and maybe a way to capture the dex score and make it clear as to why the overall score has changed.
What problems is the product solving and how is that benefiting you?
We have created alerts for OST sizes, reboots and disc space. This has helped identify things that could improve the user experience.
It is helping us resolve any Microsoft teams issues as we use the remote action to clear the cache.
It has helped us identify trends in blue screen of deaths.
It is helping us resolve any Microsoft teams issues as we use the remote action to clear the cache.
It has helped us identify trends in blue screen of deaths.
Helpful insight tool
What do you like best about the product?
connection between client devices, the NQLlanguage is new and the dashboard are easy to view and get information about the end device
What do you dislike about the product?
few time nql i dont get it. i prefer more than then ps script. easly coustomisalbe in ps script but i find little out off not full controll here
What problems is the product solving and how is that benefiting you?
automation and prediting the cause before they appeare and make emloye exprence better that is what we do in our organisation
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