Nexthink Infinity Platform
Nexthink SAExternal reviews
406 reviews
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Real-Time Monitoring Transforms Issue Resolution, But Table Joining Needs Improvement
What do you like best about the product?
Real time event monitoring that allows for direct correlation of the current environment to specific issues. Removes the guess work in terms of how to best proceed to address issues. This applies not only to new issues that are discovered but also allow for identifying and resolving issues that have traditionally eluded easy remediations. Having items like Workflows in our toolset allows us to put in place checks to ensure devices are performing optimally and relieving those frictions points for our Business Partners. No longer do they have to suffer in silence as we can identify and remediate issues that would otherwise go unreported. Nexthink has also shown to be easily adoptable by L1 analysts as they make use of it daily and have some of the highest engagement in our organization. Anytime changes are made to the product the changes are well documented along with additional training that can be used to assist with best use of newly added features. Anytime issues are encountered where a support ticket is needed, they are very responsive and willing to assist without the communications becoming overbearing, engagement seems to be in a good spot in that regard. With the collector being natively installed and updates occurring at nice pace we don't have to overly concern ourselves with how to best integrate the product offering in our environment from an implantation standpoint. Its easily managed allowing more time to focus on DEX improvements.
What do you dislike about the product?
One of the items I constantly struggle with is the ability to easily join different tables within investigations. If there was a way to make this happen natively or allow for ease of access when attempting to join tables it would be huge. The ability to easily tie devices to users\departments based on Azure ingestion versus CSV imports would be a game changer. Limited monitors from an alerting standpoint as we have multiple Tier 1 apps, we would like to account for an alert on but have to be very selective in setup. I understand why this is the case, but it is something that causes potential unnecessary pain points in that space.
What problems is the product solving and how is that benefiting you?
Issues with disk space on both shared and non-shared devices, assists with Windows OS updates allowing the ability for the Business Partner to self-serve and update on their terms prior to mandatory deployment, BSOD remediation and driver compliance items with the ability to push drivers to devices when needed and again allow for them to select a time for a driver category that could possibly cause disruption to be ran. Allows for use to be more efficient from a deployment stance as we can first check any binary that is to be updated with use of Binary Profiling then if deployed, we can monitor the devices receiving the package via our Baseline Dashboard. Microsoft Teams Room monitoring to make sure those rooms are up and running when needed since they are not used daily removing the need for analyst to check onsite or with use of other tools that do not provide the insights that Nexthink provides. It allows for us to place an application in AppEx that is being tested and provide insights to the app owners so they can adjust as needed prior to the app going into Production. No longer is it a situation where a new application is placed into the environment and not being able to know or understand the impact it will have, we can see this well before implementation. This list could go on forever, essentially it is helping us solve the problem of how to best deliver services to the Business Partner and do so as a collaborative team member\partner versus the old ways of performing IT related changes (push it an hope the best).
Absolutely Love This SoftwaPowerful Platform for Proactive IT and Employee Experience Managementre!
What do you like best about the product?
I like how Nexthink provides deep, real-time visibility into the digital employee experience, helping IT move from reactive fixes to proactive improvements.
Its powerful analytics and integration capabilities make issue detection and resolution fast and data-driven.
Its powerful analytics and integration capabilities make issue detection and resolution fast and data-driven.
What do you dislike about the product?
Sometimes Nexthink’s setup and data modeling can feel complex, especially when customizing dashboards or queries.
However, once configured, it delivers powerful and reliable insights that make the effort worthwhile.
However, once configured, it delivers powerful and reliable insights that make the effort worthwhile.
What problems is the product solving and how is that benefiting you?
Nexthink helps identify and resolve device, application, and user experience issues proactively before they impact employees.
It improves productivity and satisfaction by giving clear, data-driven visibility into IT performance.
It improves productivity and satisfaction by giving clear, data-driven visibility into IT performance.
Excellent monitoring tool
What do you like best about the product?
It's Dex reports, monitoring parameters, investigations, campaigns and remote actions.
What do you dislike about the product?
There are some disadvantages while filtering out devices from Investigation results.
What problems is the product solving and how is that benefiting you?
It helps monitor all the environment endpoints with their real time health standards.
Empowering our business to transform employee experience
What do you like best about the product?
Working with the company has been a pleasure. Everyone we've interacted with has been open and helpful, taking the time to educate us on how they contribute to our employee experience transformation journey. The Infinity platform offers us multiple opportunities to move quickly, enhance employee experience, and gain a deeper understanding of our ecosystem. Implementing the solution was straightforward, and we received the support we needed whenever we faced any issues. We look forward to partnering with Nexthink in the years ahead as we continue our transformational journey.
What do you dislike about the product?
We have encountered certain limitations with the current platform that affect how we would like to use it. We are looking forward to collaborating with their product development teams to explore possible creative solutions and to see how some of the enhancements we need might align with their overall roadmap.
What problems is the product solving and how is that benefiting you?
At first, our focus is on the most common opportunities: optimizing application licenses, providing our global support teams with more data to improve first call resolution rates and reduce mean time to resolve, gathering employee sentiment, and gaining insights into hardware performance across different user personas to ensure technology is appropriately sized. We also aim to support other stakeholders throughout the enterprise by offering more data on how employees interact with, utilize, and experience their products. Looking further ahead, we plan to address longer-term challenges such as service or QoS alerting, as well as integrating with other systems like HRIS, enterprise architecture, and contract management to support a range of use cases.
Game Changer for IT the Future is Now
What do you like best about the product?
Nexthink is a transformative tool that empowers IT teams to move beyond traditional SLA metrics and embrace the Digital Employee Experience (DEX). It enables us to evaluate user experience in real time and take proactive action to improve it—without waiting for users to report issues.
This shift from reactive to proactive IT means we can silently resolve problems in the background, only reaching out when necessary, and always with a focus on user care. In my experience, this approach resonates deeply with employees—especially those who “suffer in silence” due to busy schedules. Seeing IT take initiative to improve their experience often brings genuine appreciation and even smiles.
Nexthink helps IT become a strategic partner, not just a support function. It allows us to:
Detect and fix issues before they impact productivity.
Understand user sentiment and device health.
Deliver targeted communications and support.
Continuously improve the digital workplace.
In short, Nexthink is not just a tool—it’s a mindset shift. It shows that we care, and that IT is here to enhance, not interrupt.
This shift from reactive to proactive IT means we can silently resolve problems in the background, only reaching out when necessary, and always with a focus on user care. In my experience, this approach resonates deeply with employees—especially those who “suffer in silence” due to busy schedules. Seeing IT take initiative to improve their experience often brings genuine appreciation and even smiles.
Nexthink helps IT become a strategic partner, not just a support function. It allows us to:
Detect and fix issues before they impact productivity.
Understand user sentiment and device health.
Deliver targeted communications and support.
Continuously improve the digital workplace.
In short, Nexthink is not just a tool—it’s a mindset shift. It shows that we care, and that IT is here to enhance, not interrupt.
What do you dislike about the product?
Honestly, I don’t dislike anything about Nexthink. It’s a fantastic tool that has transformed how we approach IT support and employee experience.
If I had to mention one thing, it would be the NQL (Nexthink Query Language). While it makes the platform powerful and unique, it can be challenging to master, especially for new users. With time and practice, it becomes manageable—but it does require a learning curve.
If I had to mention one thing, it would be the NQL (Nexthink Query Language). While it makes the platform powerful and unique, it can be challenging to master, especially for new users. With time and practice, it becomes manageable—but it does require a learning curve.
What problems is the product solving and how is that benefiting you?
Nexthink enables us to shift from a reactive IT model to a proactive and experience-driven approach. It helps us detect and resolve issues before they impact productivity, improving both employee satisfaction and operational efficiency. Through its automation capabilities and real-time insights, we can identify global patterns and understand which issues truly affect users and devices. This allows us to allocate resources more effectively and focus on what really matters—delivering a seamless digital experience.
One year with Nexthink transformed my career
What do you like best about the product?
Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to the extent that Nexthink generates more Incident tickets per month than are reported by our users. Our agents and project managers find themselves engaging with our custom dashboards on a daily basis, applying real-time metrics to simplify and augment their specific tasks and workflows.
We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on.
We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on.
What do you dislike about the product?
Nexthink seem to be targeted at and designed for large organizations. Dashboards that exist by default or are downloaded from the Nexthink Library present KPI summaries rather than granular details related to DEX. It can be time-consuming to manually duplicate and edit these dashboards to tailor the data to the needs of a smaller IT Management and Operations team who have a very close relationship with end-users.
What problems is the product solving and how is that benefiting you?
Nexthink unites our user experience data into a single pane of glass. Our application owners no longer need to collect usage data, page load metrics, and outage timestamps from multiple different sources; Nexthink provides all of that and more in a simple, easy to understand interface. Alerts and webhooks have completely changed the way that we identify problems and incidents, allowing us to quickly understand and respond to issues in less than half the time that was required before Nexthink.
Empowers Digital Experience with Innovative Features
What do you like best about the product?
I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the technology available to them. I like that Nexthink is continuing to evolve to meet the needs of our environment. New product offerings such as Spark and Flow provide even greater opportunities to streamline improvements for our employees. Spark's AI capabilities will enable our users to better understand the performance of their own systems and address most common issues without the need to call the Service Desk. Flow will allow us to further streamline the user experience by building repeatable automated solutions for fixing issues before they become a problem.
What do you dislike about the product?
I'd like to see improvements to the Campaigns. The formatting can be somewhat limiting. Would be great to be able to create more complex branching and also the ability to include better graphics. Improved logo size and quality as well as complex branching on questions. Dashboards are a bit basic. I would be great to have more creative control for visuals in the dashboards.
What problems is the product solving and how is that benefiting you?
Nexthink helps us monitor digital experience and identify trends in device and application performance, allowing us to address issues early. Spark's AI will soon enable users to resolve common issues independently, while Flow streamlines user experience with automated solutions.
My Experience with Nexthink: Insights and Impressions
What do you like best about the product?
Nexthink’s ability to deliver real-time, comprehensive visibility into end-user experience and IT infrastructure is highly valuable. Its intuitive dashboard and robust analytics enable proactive problem resolution, significantly enhancing operational efficiency. We have utilized the tool on multiple occasions to improve our endpoint user experience, continuously leveraging its capabilities to optimize our environment. Furthermore, Nexthink has empowered us as system engineers to innovate and develop new solutions. By providing a solid foundation, it has enabled us to integrate our PowerShell skills with Nexthink’s platform, opening up possibilities that were previously unavailable.
The customer support team is exceptional—always responsive and proactive. They keep us informed about new technologies and actively incorporate our feedback to improve the platform.
Additionally, we participate in weekly Nexthink technical calls with the support team, where we discuss various implementation strategies and use cases, fostering ongoing collaboration and knowledge sharing.
The customer support team is exceptional—always responsive and proactive. They keep us informed about new technologies and actively incorporate our feedback to improve the platform.
Additionally, we participate in weekly Nexthink technical calls with the support team, where we discuss various implementation strategies and use cases, fostering ongoing collaboration and knowledge sharing.
What do you dislike about the product?
While Nexthink offers extensive features, its DEX Scoring Algerithm can sometime be overwhelming for some users to understand how the calculations are made, maybe having a simpler way to itemise all the items that contribute towards dex with the exact waighting for each item, it would allow us to target the problems and be more proactive.
What problems is the product solving and how is that benefiting you?
Nexthink has been instrumental in addressing several critical IT challenges, providing tangible benefits to our operations:
We were the first to implement a driver update solution utilizing remote actions combined with campaigns to update BIOS firmware. Since its deployment, this initiative has successfully updated over 1 million drivers, significantly improving device stability and security.
We continuously monitor BitLocker encryption status and remediate unencrypted devices, ensuring data security and compliance across our environment.
We developed a PC performance remote action that enables us to proactively identify and resolve issues related to dirty fans and overheating, reducing downtime and enhancing user experience.
We identified and resolved WMI-related issues by deploying targeted scripts, improving system reliability and performance.
We designed and deployed a script via Nexthink to identify devices with outdated drive mappings and automatically update them with the latest configurations.
Additionally, we created a script to perform disk cleanup on endpoints, which has successfully cleared approximately 60TB of unnecessary data, freeing up valuable storage resources.
These solutions demonstrate how Nexthink empowers us to proactively manage and optimize our IT environment, leading to increased efficiency, security, and user satisfaction.
We were the first to implement a driver update solution utilizing remote actions combined with campaigns to update BIOS firmware. Since its deployment, this initiative has successfully updated over 1 million drivers, significantly improving device stability and security.
We continuously monitor BitLocker encryption status and remediate unencrypted devices, ensuring data security and compliance across our environment.
We developed a PC performance remote action that enables us to proactively identify and resolve issues related to dirty fans and overheating, reducing downtime and enhancing user experience.
We identified and resolved WMI-related issues by deploying targeted scripts, improving system reliability and performance.
We designed and deployed a script via Nexthink to identify devices with outdated drive mappings and automatically update them with the latest configurations.
Additionally, we created a script to perform disk cleanup on endpoints, which has successfully cleared approximately 60TB of unnecessary data, freeing up valuable storage resources.
These solutions demonstrate how Nexthink empowers us to proactively manage and optimize our IT environment, leading to increased efficiency, security, and user satisfaction.
Nexthink Revolutionizes IT Support
What do you like best about the product?
Nexthink gives us access to invaluable data to help drive our various technology teams.
What do you dislike about the product?
Small learning curve and because it offers so much it can be overwhelming.
What problems is the product solving and how is that benefiting you?
Visbility and insight of the environment and user expereince. The merics Nexthink provides allows us to be proactive.
Nexthink allows us to make real data-driven decisions about our IT estate
What do you like best about the product?
Nexthink is a product that's allowed to make decisions and act on what we know and can prove with data rather than what we think we know. The extensibility of the product to extend the dataset and act in key areas for our enviroment makes it a key platform in our IT environment providing not just great tools to L1 and L2 teams but allows managers to make informed decisions.
What do you dislike about the product?
The only real downside of the product is that many new features become subject to additional licenses.
What problems is the product solving and how is that benefiting you?
Nexthink has helped in a range of areas from software asset usage (negating the need for a full SAM tool) to device management and replacement planning. It's providing L1 teams with simple checklsts for devices prior to escaltion and assisting L1 and L2 teams diagnose issues quicker reducing the time to resolution for issues. It's providing good compliance reporting for a range of IT security related areas.
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