Nexthink Infinity Platform
Nexthink SAExternal reviews
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Nexthink - "Information Technology EDR"
What do you like best about the product?
I call Nexthink the "EDR" for IT Departments because it give you full visibility on each end user's system and proactively let you know when a user is experiencing issues based on the various applications they use daily.
What do you dislike about the product?
I haven't seen any yet, this is a solution every organization should have
What problems is the product solving and how is that benefiting you?
Full visibility to end users system, what applications they are accessing, what issues are impacting these applications that might be affecting the end user's productivity and much more.
The use cases are numerous
The use cases are numerous
Recommendations to others considering the product:
If you are looking for the next cutting edge IT solution, kindly take a look at Nexthink. That's all i can say and you will be amazed at the power of this tool.
We are excited to partner with Nexthink and revolutionize our internal Digital Experience.
What do you like best about the product?
Nexthink gives you complete visibility into our landscape.
What do you dislike about the product?
Data Enricher - Needs to be integrated with Azure
What problems is the product solving and how is that benefiting you?
We will continue build up environment and realize use cases in 2021.
Recommendations to others considering the product:
Validate the Business case and get Leadership Buy IN
Recommendations
What do you like best about the product?
Desktop discovery and software distribution
What do you dislike about the product?
Cover only windows operating system and not covered other os such linux
What problems is the product solving and how is that benefiting you?
Evaluation of windows utilization
Recommendations to others considering the product:
Covering all operating systems
Learning the ropes of User Experience
What do you like best about the product?
The ease in which one could take their view from micro to macro in just a few clicks to observe user behavior. This ability paired with the robust monitoring capabilities of Nexthink provided a holistic view of both technical and experiential data.
What do you dislike about the product?
At the time of my use there was some limitations on types of data that could be collected through triggered actions. This may have been resolved in later versions.
What problems is the product solving and how is that benefiting you?
Problems solved by Nexthink were both of a technical nature, finding misconfigurations and frequently crashing software, to budgetary problems, such as finding unused or underutilized licenses Benefits realized are around seeing not how a service is performing technically, but how users are experiencing that service and how it is affecting their day to day.
From reactive to proactive; with the perspective that matters the most, the end user perspective.
What do you like best about the product?
The way it has helped organizations transform traditional IT Helpdesks from having a reactive approach to proactively assisting users; providing insights from end user systems to help the helpdesk and IT support team to analyze issues.
They have the best documentation and support team even for basic queries
They have the best documentation and support team even for basic queries
What do you dislike about the product?
there is no dislike; but moving to the cloud could provide customers with a trial version
What problems is the product solving and how is that benefiting you?
Everyday IT problems; computer slowness, quick fixes using remote actions, easy reachability to users with Campaigns.
The only one product really focused on managing the users digital experience
What do you like best about the product?
A cloud based solution using IA to improve the users digital experience.
What do you dislike about the product?
It lacks some granularity regarding the users access management.
What problems is the product solving and how is that benefiting you?
Ability to manage Remote Vs Office workers experience.
Device, Apps and Network issues deep analysis.
Upgrade Service Desk capabilities through ITSM integrations.
Device, Apps and Network issues deep analysis.
Upgrade Service Desk capabilities through ITSM integrations.
Recommendations to others considering the product:
Dedicate at least 1 person to manage the product within your organization.
ObjectLine review
What do you like best about the product?
the interfaces to get comprehensive information
What do you dislike about the product?
the fact it is a "nice to have" and not a "must to have" product is the first thing. For the features, it misses a report tool
What problems is the product solving and how is that benefiting you?
to understand the experience of our employees
my experience in IT sales field for 11 years across enterprise customers
What do you like best about the product?
Nexthink giving full visibility for the endpoints side and work proactively to avoid any issues.
What do you dislike about the product?
the most important thing in Nexthink that you can add customization and write codes to gain more features and reports , so no limit so no pain .
What problems is the product solving and how is that benefiting you?
discover the user endpoints and generate dashboards to show the live status , also Improve business productivity by enabling IT to see and stay ahead of issues that slow end- users down .
Recommendations to others considering the product:
you have to try Nexthink
A solution that speaks for itself
What do you like best about the product?
Intuitive, gets to the point, allows visibility at multiple levels
What do you dislike about the product?
Few things, the first settings are a bit tedious
What problems is the product solving and how is that benefiting you?
Problems solved: User bad experience, misuse of workstations, user disengagement, unfounded complaints
Benefits: Perfect knowledge of all workstations with the Nexthink collector, Better cost management (licenses, replacement, under use, ...), Clear improvement in the organization of the helpdesk team, Satisfaction of business users
Benefits: Perfect knowledge of all workstations with the Nexthink collector, Better cost management (licenses, replacement, under use, ...), Clear improvement in the organization of the helpdesk team, Satisfaction of business users
Nexthink will be your favorite and smartest product to answer your needs , visible
What do you like best about the product?
Nexthink organized documentation and helpful support
What do you dislike about the product?
Maybe i need more courses on the academy as i miss to be certified from nexthink :)
What problems is the product solving and how is that benefiting you?
One of my usecases Nexthink helped me to know exactly the hardware resources in one click to know if any resources decreased suddenly by some engineers in the sight
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