Freshdesk
Freshworks Inc.External reviews
3,574 reviews
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Freshdesk
What do you like best about the product?
It gives me a very clear view about which tickets need to be answered first etc.
What do you dislike about the product?
It seems like my colleagues working in other countries don't see the same tickets that needs to be resolved first. We don't know how we can be sure that everyone sees the same when working in freshdesk
What problems is the product solving and how is that benefiting you?
It helps us helping our customers.
usable
What do you like best about the product?
I'd like to say that , and give feedback, customer specific groups
What do you dislike about the product?
time roports not in excel format, just CSV
What problems is the product solving and how is that benefiting you?
IT issues
Prompt and True customer service
What do you like best about the product?
Immediate replies
Good knowledge
Truthfulness of lacking features
Good knowledge
Truthfulness of lacking features
What do you dislike about the product?
Just one I could say, the app I was looking for isn't available in the new version.
I have to access it through the old version.
I have to access it through the old version.
What problems is the product solving and how is that benefiting you?
I am looking for a customer support software which can integrate with my CRM. I found it to be a good alternative.
Great for managing your company's online support needs
What do you like best about the product?
Great customizable support platform to host on a subdomain.
What do you dislike about the product?
Can get costly depending on how many support employees you employ.
What problems is the product solving and how is that benefiting you?
Great way to manage inbound support requests and distribute to the correct staff internally.
Good service
What do you like best about the product?
Prompt response and problem solving. Very good customer service. Pleasant and helpful representatives.
What do you dislike about the product?
new to this service so nothing to be disliked thus far.
What problems is the product solving and how is that benefiting you?
Customer Support
Freshdesk review
What do you like best about the product?
Freshdesk is very easy to use, intuitive, and efficient
What do you dislike about the product?
I think a few more customization options could be helpful.
What problems is the product solving and how is that benefiting you?
It's an easy to use and easy to implement help desk solution
Recommendations to others considering the product:
don't overlook this product
Good so far, still new and learning
What do you like best about the product?
I like how clean everything looks and the reporting tools available
What do you dislike about the product?
The requested Zoom integration is not currently available.
What problems is the product solving and how is that benefiting you?
Increased response times with more efficiency, where Freshdesk is hopefully going to solve our current issue of technical difficulties with on-time.
Review of FreshDesk
What do you like best about the product?
Fresh Desk has a really simple interface that is easy to navigate.
What do you dislike about the product?
I would like to see more integration with there knowledge-based articles.
What problems is the product solving and how is that benefiting you?
We are able to answer our customer's problems in a really fast manner.
Clear, modern and user friendly
What do you like best about the product?
My experience so far is good. The solution is easy and very interactive. One of the great things is the capacity to integrate other software solutions. True!!
What do you dislike about the product?
In our case, the language is a challenge
What problems is the product solving and how is that benefiting you?
Mainly 1,2,3 line IT support.
Always very professional and courteous.
What do you like best about the product?
How fast the representative replies to a request and how they are working to resolve the issue as soon as possible.
What do you dislike about the product?
That there wasn't some type of alert or forum where I could have just looked to check the status.
What problems is the product solving and how is that benefiting you?
Our response times to customers and by using the matrix we can track how proficient we are and also point out the errors that we can improve in.
Recommendations to others considering the product:
Great product, try it for yourself and see if it meets your expectations.
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