Freshdesk
Freshworks Inc.External reviews
3,410 reviews
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Freshdesk is a solid choice for businesses seeking a comprehensive and user-freindly
What do you like best about the product?
Easy to use .
support multi-channel
easy to integrate with a custom widget.
support multi-channel
easy to integrate with a custom widget.
What do you dislike about the product?
Limitation as report, we can't do customize the report
What problems is the product solving and how is that benefiting you?
as integrated with calling channel , its help to easy to comunicate with customer with respected ticket. solve the customer problems
Review on Freshchat.
What do you like best about the product?
Always helps in quick export of reports.
What do you dislike about the product?
Sometimes lags but otherwise it's good to
What problems is the product solving and how is that benefiting you?
Solves SLA issues and manual tracking.
A Simple, Reliable, and Scalable Helpdesk Solution
What do you like best about the product?
The clean and intuitive interface is what I appreciate most. Even new team members can quickly pick it up, and the automation options save us hours every week. Freshdesk also keeps everything in one place — tickets, knowledge base, and reporting — so we don’t have to jump between tools.
What do you dislike about the product?
Sometimes advanced customization requires a bit more time or technical know-how than expected. That said, the support team and community resources are very helpful whenever we get stuck.
What problems is the product solving and how is that benefiting you?
Freshdesk is helping us centralize all customer communication, which used to be scattered across email inboxes and chats. Now every request is tracked, assigned, and resolved in one system, so nothing slips through the cracks. It has also improved team collaboration — agents can see the full ticket history and jump in without confusion. On top of that, automation takes care of repetitive tasks, saving us time and reducing errors. The biggest benefit is that our customers get faster, more consistent support, while our team feels less stressed and more in control.
Review for freshdesk
What do you like best about the product?
we can easily use this tool for email, chat, calling, etc.
if there is any issue in our product then we can easily create a ticket and raise the issue.
we can do reply in this ticket. in ticket we can set type, status, priority, etc.
we can easily search the ticket. we can integrate the third party tool.
this is cloud bases so we can easily access it from browser.
our team daily bases use this tool.
if there is any issue in our product then we can easily create a ticket and raise the issue.
we can do reply in this ticket. in ticket we can set type, status, priority, etc.
we can easily search the ticket. we can integrate the third party tool.
this is cloud bases so we can easily access it from browser.
our team daily bases use this tool.
What do you dislike about the product?
if we want more feature then we have to buy plans which is affect on our cost.
What problems is the product solving and how is that benefiting you?
Freshdesk have multi support like email, chat, calling so all options are in the one place so we dont need to use multiple tools and due to this we can save our time, easily manage our work and this tool is provide ticket feature so we can easily create a ticket and track it.
My Honest take about Freshdesk App
What do you like best about the product?
The freshdesk app is lifesaver for staying on top of tickets while i'm out and about. Those real-time pings and super simple dashboard let me handle emails, chats and eveything else without missing a beat, keeping my team humming even on the road.
What do you dislike about the product?
The mobile side skimps on desktop bells like fancy reports and full tweaks, plus those random white screens and sync glitch during busy times hits hard when things get slammed.
What problems is the product solving and how is that benefiting you?
It speeds up ticket fixes with AI-Powered automation for routing, resolving issues, cutting agent workload. plus, It empowers customers with self-service knowledge bases and portals to fix problems.
Simplifying Customer Support Management
What do you like best about the product?
What I like best about Freshdesk is its simplicity and automation. It centralizes all customer queries in one place and allows me to set up workflows that save time. The intuitive UI makes it easy for new agents to onboard quickly, while reporting tools help track team performance.
What do you dislike about the product?
What I dislike about Freshdesk is that some of the advanced reporting and customization options are only available on higher-tier plans, and the mobile app feels limited compared to the web version. However, for day-to-day customer support, it's still a very effective and user-friendly tool.
What problems is the product solving and how is that benefiting you?
Freshdesk solves the problem of scatterd customer communication. It benefits me by centralizing all queries, automating routine tasks, and helping me deliver faster, more consistent support.
Freddy AI
What do you like best about the product?
It is easy to use and has a lot of tools.
What do you dislike about the product?
Nothing. Love it all! I use it for work all the time and I use almost every feature.
What problems is the product solving and how is that benefiting you?
We do not have any current problems, so none.
An Effective Helpdesk solution for growing teams
What do you like best about the product?
What I like best about Freshdesk is how easy it is to use and get started with. The interface is clean, the setup was quick, and it integrates well with the tools we already use. Features like automation and ticket tracking save time, and their customer support has been reliable whenever we needed help.
What do you dislike about the product?
Some advanced features are only available in higher pricing plans , which can feel limiting for smaller teams, Reporting could also be more customizable and managing large volumes of tickets sometimes requires extra effort.
What problems is the product solving and how is that benefiting you?
Freshdesk centralizes all customer queries, making it easier to track, respond and resolve issues quickly, this improves our team's efficiency and enhances customer satisfaction.
Simple and effective customer support tool.
What do you like best about the product?
The interface is very user friendly, and managing tickets is straightforward. Automations and canned responses save a lot of time, and team collaboration features make handling customer issues easier.
What do you dislike about the product?
Reporting could be more detailed, and some customization option feel limited. At times, the system can lag when dealing with a large number of tickets.
What problems is the product solving and how is that benefiting you?
It centralizes all customer queries in one place, so nothing gets missed. This makes it easier to track conversations, respond faster and provide better customer service overall.
Great customer support platform.
What do you like best about the product?
The interface is very easy to use and not required much training.
What do you dislike about the product?
Sometimes the system lagging, when large number of tickets handling.
What problems is the product solving and how is that benefiting you?
Freshdesk help us to Organize customer queries, automate task and improve response time, which leads better customer satisfactions.
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