Freshdesk
Freshworks Inc.External reviews
3,575 reviews
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Best ticketing tool to resolve customer query
What do you like best about the product?
Freshdesk provide us the easiest user interface to understand customer query and also it helps us to provide best solution within given SLA
What do you dislike about the product?
Nothing as of now but if they can automate to help better
What problems is the product solving and how is that benefiting you?
We take customer queries through e-ticketing tool through Freshdesk to resolve within SLA
Super creative, fast platform.
What do you like best about the product?
I like the assignment of tickets and the creation of routes.
What do you dislike about the product?
So far, I have no problem with the platform.
What problems is the product solving and how is that benefiting you?
There are no problems at the moment.
Freshdesk offers a "fresh" take on cutting edge customer service tools.
What do you like best about the product?
Freshdesk is very customizable, which is important for end customers.
In addition to this, for a top tier product, Freshdesk is very affordable.
In addition to this, for a top tier product, Freshdesk is very affordable.
What do you dislike about the product?
Unfortunately, due to the wide range of capabilities and services, Freskdesk can be overwhelming to begin with.
What problems is the product solving and how is that benefiting you?
Affordable, customizable and both technical and sales support are just a few benefits to Freshdesk by Freshworks.
Tradionally, CRM type products are extremely expensive, with very little support or skill. Freshdesk solves those issues.
Tradionally, CRM type products are extremely expensive, with very little support or skill. Freshdesk solves those issues.
It is very helpful for ticket that we get help in bulk resolved and close the ticket.
What do you like best about the product?
Speed and bulk clouser, that we can resolved
What do you dislike about the product?
Nothing, all the feature are good in Fresdesk.
What problems is the product solving and how is that benefiting you?
Freshdesk is solving us to send emails to the Customers on the mobiles.
A very effective and user friendly tool that helps an organization to track the work.
What do you like best about the product?
Its user-friendly interface, its a very easy and helpful tool. We can easily get to know where the email and chats are remaining unactioned and we can forecast easily how much time it would take to clear the work.
What do you dislike about the product?
Sometimes it takes longer time to export the data.
What problems is the product solving and how is that benefiting you?
Freshdesk is helping us to track the emails and chats where are they lying. Whether with an agent or with team leader etc. It helps us to forecast how much it would take us to close the emails and chats.
Amazing tool
What do you like best about the product?
Easy to use and makes our work easier and this is my fav tool
What do you dislike about the product?
Nothing as such, I like this tool. Nothing to dislike
What problems is the product solving and how is that benefiting you?
Customer service and easy to create tickets
Freshdesk
What do you like best about the product?
We can get updates from other teams also
What do you dislike about the product?
Reopen tickets effect TAT it's difficult to calculate TAT and AHT
What problems is the product solving and how is that benefiting you?
Easy to followup.
Great customer support & Calling integrations
What do you like best about the product?
I liked their recent new feature of Zoom phone call, it helps me to connect with our company users with the help of Zoom phone call, also i can manage logs of this.
What do you dislike about the product?
My request again with freshdesk is same, they have to work on making the reports creation simpler.
What problems is the product solving and how is that benefiting you?
It is helping us to resolve the customer queries theough emailing.
Amazing product and better priced than most products
What do you like best about the product?
Ticketing and the ability to create some great automations
What do you dislike about the product?
Freshdesk - even though the automatations are good, they can be limited.
What problems is the product solving and how is that benefiting you?
All users and client raise tickets within Freshdesk and Freshservice. We use both products.
Amazing tool for Reporting an Analytics
What do you like best about the product?
The feasibility os automation without the engineerring intervention and helps in reducing the time taken to complete any task related to report
What do you dislike about the product?
Did not find any thign as of now because they offers services based on the subscription
What problems is the product solving and how is that benefiting you?
Time tsaken before for any report is reduced by 40%
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