Freshdesk
Freshworks Inc.External reviews
3,575 reviews
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External reviews are not included in the AWS star rating for the product.
A very user Friendly and innovative platform
What do you like best about the product?
The tool is very user friendly and the support staff is very good. Its been very rare when I need to connect with the support staff for any problem but every time when I have connected with them, I have got timely response.
What do you dislike about the product?
Well, the mobile app needs to be worked upon. There is no filter through which I can check the tickets of a specific group.
What problems is the product solving and how is that benefiting you?
One stop solution for managing all the customers. Easy to use and the support staff is very cooperative and provides quick and timely resolution
Easy to use for business of any size
What do you like best about the product?
The dashboard makes helps you to understand what is important and needs focus. I love the layout of the easy to use cloud based platform.
What do you dislike about the product?
There is a lot of clutter between all the features. I wouldnt say this is a bad thing, just creates a major setup process for small companies that don't need all the bells and whistles.
What problems is the product solving and how is that benefiting you?
The system is easy to use and keeps track of all client pending issues. Couldnt ask for a better platform. Overall, I've tried many helpdesks and for the cost and ability to grow, freshdesk deffinitly has the win.
Recommendations to others considering the product:
Give it a try. Setup can be cumbersom but overall I believe it pays off. This system has a great pricing model and allows for future expansion. Also, the freshworks suite is getting better and better. I can't say enough good about the company overall.
Automation is allowing our very small team manage hundred of clients
What do you like best about the product?
Customer support / response time
flexibility
flexibility
What do you dislike about the product?
less integration with out freshdesk suites
What problems is the product solving and how is that benefiting you?
We are solving the challenge of maintaining hundreds of locations all around the world with a team of two. Our capability of making this system more efficient is only limited by our team utilizing all the tools Freshdesk gives us. Not to mention their support team is always their acting as an inspiration of the service I want to provide.
Recommendations to others considering the product:
If you are looking not only for a quick fix to get you logging incoming ticket data, or setting up a multinational company with multiple product lines, I would use Freshdesk for its ease of use and company direction at making automation the future of support. Self service is trending up, and without proper AI and automation your clients perception of your support could be affected negatively. Freshdesk allows your support process to scale easily.
A fantastic platform for customer service
What do you like best about the product?
The Status picklist is very helpful for my long term projects.
What do you dislike about the product?
I'm not a fan of Mint- mainly because the dashboard does not give me an overlook of current activities occurring across the platform.
What problems is the product solving and how is that benefiting you?
Initially, Freshdesk was focused on internal requests. It was so successful, we are not pivoting to include our members as well.
Awesome customer support service!
What do you like best about the product?
I like how tickets are very easy to create and easy for requesters to use. I love their support reps as well- I liked how I was able to state my problem, and my representative was able to pinpoint exactly where and how to solve my problem on Freshdesk.
What do you dislike about the product?
I do not like how some screens are squished so it's hard to see things on the agent end. Would be nice to expand some windows within features as well as have options to save certain filters for exports created during a certain time rather than 7 days. For support- It took me a while to get a phone call scheduled with a representative.
What problems is the product solving and how is that benefiting you?
We are utilizing Freshdesk as a way to organize requests within our company internally. We have found that Freshdesk has simplified our methods of knowing exactly when a request was satisfied, which results in less miscommunication and saves so much time.
Great helpdesk solution with amazing support...
What do you like best about the product?
Let's be honest, most helpdesks are similar... what puts Freshdesk ahead of the pack is their support and constant innovation.
What do you dislike about the product?
I have not had any features or technical issues that I can mention.
What problems is the product solving and how is that benefiting you?
Setup is quick and easy - and we can tailor the look and feel of the helpdesk to match our branding. This is truly an all-in-one solution for a helpdesk. It provides a seamless feel for customers - and our agents enjoy the ease of use.
Recommendations to others considering the product:
If you have any questions, or want a feature - reach out to them. The team at Freshdesk will bend over backwards to assist you.
Freshdesk should be easydesk
What do you like best about the product?
Freshdesk is easy to use and straight forward to set up.
What do you dislike about the product?
Freshdesk has a bit of a learning curve, especially when setting it up with several different customer portals.
What problems is the product solving and how is that benefiting you?
Health care workers and related software questions
Excellent software with a very promising and competent team.
What do you like best about the product?
The demo was excellent and the demonstrator clarified all our doubts and answered all our queries to our utmost satisfaction. Kudos to the entire team.
What do you dislike about the product?
Sometimes the response is slow and not as expected.
What problems is the product solving and how is that benefiting you?
An excellent ticketing system which we can use with our clients.
Recommendations to others considering the product:
Surely a winner. Please don't think twice. Go ahead and get it.
Great support software for supporting users
What do you like best about the product?
Tons of options to be able to tailor and customize Freshdesk to support our users. It's very easy to use and the support behind Freshdesk are always on time, friendly, and superb.
What do you dislike about the product?
We don't have anything to dislike about Freshdesk!
What problems is the product solving and how is that benefiting you?
Technical and subject matter support. We can use this software anywhere and it's always up to date.
Great software, fast support.
What do you like best about the product?
The effectiveness for my team to quickly pickup the software and learn it after a 5 minute explanation from me.
What do you dislike about the product?
It has almost everything. I think the "workflow" portion could be beefed up or enhanced a bit.
What problems is the product solving and how is that benefiting you?
I use this software in a non-traditional sense. I work for a building company and we needed a way for our sales team to submit for "bids" for new construction. We did it the old fashion way with email and excel.
This now automatically creates and loads there tickets and assignments.
This now automatically creates and loads there tickets and assignments.
Recommendations to others considering the product:
Definitely give it a try, worth it for the free 30 day trial.
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