Freshdesk
Freshworks Inc.External reviews
3,575 reviews
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The best help desk software
What do you like best about the product?
Very easy to use,. The support is great
What do you dislike about the product?
Not that I know of. Maybe I am yet to see
What problems is the product solving and how is that benefiting you?
For ticketing and project management
Very awesome Saas support system
What do you like best about the product?
The auto reply feature is awesome. It gives us more freedom to focus on prioritizing that giving assurances.
What do you dislike about the product?
Branding limitations make it hard to change a lot to suite our branding.
What problems is the product solving and how is that benefiting you?
We have solved customer relationship management issues with Freshdesk. It helps us quickly prioritize customers according to the severity of their issues.
Recommendations to others considering the product:
I would recommend Freshdesk to startups looking for customer relationship management or support software.
Great Helpdesk Tool
What do you like best about the product?
Freshdesk helps you to build a support system quickly, and let you to custom it in a very simple and intuitive way.
What do you dislike about the product?
Some bugs with live chat.The collision agent system is a bit slow.
What problems is the product solving and how is that benefiting you?
Freshdesk provides us a great communication tool with our customers.It allows us to integrate different communication channels in a simple way.
Recommendations to others considering the product:
Freshdesk has a simple and intuitive interface and a great support team.
Best customer support software
What do you like best about the product?
Like more Chat within a ticket with Team, Which help us to track with individual ticket and assign responsibility accordingly
What do you dislike about the product?
It would be good if better template has been added.
What problems is the product solving and how is that benefiting you?
If you are looking great service are fair price then Freshdesk for you.
Recommendations to others considering the product:
If you are looking for unified service for handling issue escalation journey then Freshdesk is one of good option.
Nice software for customer management
What do you like best about the product?
I love the user interface and the ticket managing system. You can assign tickets and tasks to other users seamlessly.
What do you dislike about the product?
No workflow included....i mean the exact feature needed for change management.
What problems is the product solving and how is that benefiting you?
Customer ticketing, customer support, ticket tracking
Recommendations to others considering the product:
Test it thoroughly first.......then see if it meets your requirements. For me it does!
VIPKID teacher loving Freshdesk!
What do you like best about the product?
I have been using Freshdesk for Vipkid for almost a year now and love it. It is easy to maneuver and helpful for teachers in our community.
What do you dislike about the product?
I would rather have a search page rather than have it at the top of the current page. This makes it difficult when I try to search multiple threads and I can only click on one, then I have to go back and search again.
What problems is the product solving and how is that benefiting you?
I have been able to answer questions about the policies of the company and create tickets to ask them questions through this website. It is great!
Great for big companies!
What do you like best about the product?
Freshdesk's layout is very clear and easy to follow. I can find what I need and can communicate easily.
What do you dislike about the product?
Very pleased with this system. A chat feature would be helpful.
What problems is the product solving and how is that benefiting you?
Communication with other people I work with. I can communicate with the whole group or with individuals
Recommendations to others considering the product:
Take time to explore every opportunity on this site. It will help you communicate with a large number of people.
A great tool for Software and Technical Support
What do you like best about the product?
I like the customization tools and the ability to bulk assign attributes. It is very easy to auto assign tickets to individuals and I like being able to create Scenarios.
What do you dislike about the product?
Some things are not intuitive, like merging tickets and the Customer portal could be improved. Sometimes our users end up with more than one account and it gets difficult to merge accounts etc.
What problems is the product solving and how is that benefiting you?
FreshDesk serves as our Help Desk for a variety of software solutions. We field thousands of support tickets a year with this system and it has streamlined technical support in our organization.
Great Support Ticketing Platform
What do you like best about the product?
The best part is that its cloud based. Additionally it's easy to setup and use. User Interface is friendly and allows for smooth automation of tasks. The support assistance and availability is great. Every interaction has been fulfilled and the agents are very helpful.
What do you dislike about the product?
Development request or enhancement requests for application improvements take too long to actualize.
Some features are hard coded and workarounds might not be available all the time.
Some features are hard coded and workarounds might not be available all the time.
What problems is the product solving and how is that benefiting you?
Management of customer service desk portal to assist with business support queries. Gained knowledge on process improvements and in depth client metrics. The solutions portal offers a very useful knowledge repository for internal documentation.
Fresh sales best product to communicate with the users
What do you like best about the product?
Bulk mailing is the main feature I like the most of the product, also it is very suitable to follow up with the customers in closing the deal
What do you dislike about the product?
Bulk mailing restriction is set to 250 users which should be increased - hope this is not based on the plan we are currently using
What problems is the product solving and how is that benefiting you?
I am using the fresh sales tool to interact with the users to close the deal, we are selling our product to the customers through fresh sales by bulk emailing and following up with them.
Recommendations to others considering the product:
You will never feel disappointed for using freshsales as your primary tool to engage with your customers.
One of the best tool which I used recently to promote our product and it helped me a lot in bringing new business.
One of the best tool which I used recently to promote our product and it helped me a lot in bringing new business.
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