Freshdesk
Freshworks Inc.External reviews
3,575 reviews
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External reviews are not included in the AWS star rating for the product.
Happy customers as our productivity and efficiency have significantly increased
What do you like best about the product?
easy to use, knowledge base incorporated for easy searching on themes. Automations for recurrent mails. Creation of groups for tickets on subject, ideal for a company like ours with a vast assortment.
What do you dislike about the product?
Translate Buddy is not easy to use, could be better/faster. We use external translator now.
What problems is the product solving and how is that benefiting you?
Oversight, ticketing and labeling made easy. Measuring productivity and othere analyses to improve our services towards customers. All necessary information gathered in one place = knowledge base
Great and customizable tool for customer support and user friendly for agents
What do you like best about the product?
Keep updating features, role based mamagrment
What do you dislike about the product?
Custom report builder api, unable to view long logs in app.log section
What problems is the product solving and how is that benefiting you?
Track tickets, agent productivity via default and custom solutions
A smart, fast and simple way to answer the customer's requests
What do you like best about the product?
I like the functionality that allow us to memorize automatic responses that can be used fast and easy
What do you dislike about the product?
Cannot say, at the moment I am fully satisfied
What problems is the product solving and how is that benefiting you?
Answering standard questions with saved templates
Best Ticketing system
What do you like best about the product?
made it simpler to view all support enquiries in an unified form.
What do you dislike about the product?
Cannot run multiple automations on a specific ticket.
What problems is the product solving and how is that benefiting you?
able to prevent two agents from responding to the same email.
Excelent Customer Interaction Tool
What do you like best about the product?
Freshdesk is capable of offering a bundle of services in one package, ie. Email tickets, social media, chat, and you can also integrate it with your dialer and CRM. Freddy AI has proven highly effective in composing and drafting email responses, streamlining communication, and improving response quality. This actually reduces the manual work of agents.
Apart from that, the analytics dashboard and report, very easy to understand the ticketing resolution process. Customer data download Compilation. Freshdesk’s reporting and analytics tools make it easier to spot trends, measure performance, and fine-tune support strategies.
Apart from that, the analytics dashboard and report, very easy to understand the ticketing resolution process. Customer data download Compilation. Freshdesk’s reporting and analytics tools make it easier to spot trends, measure performance, and fine-tune support strategies.
What do you dislike about the product?
Prices are pretty high while opting the advanced services for smaller firms or businesses. Often have issues with the performance of Freshdesk.
What problems is the product solving and how is that benefiting you?
automation and auto response
Enhanced ticketing
What do you like best about the product?
Assigning tickets to streamline the work flow has never been easier with any other platform compared to freshdesk
What do you dislike about the product?
Price could be a bit lower to accommodate more agents
What problems is the product solving and how is that benefiting you?
Ticket management and agent assigning
Their Self Explanatory Products allows anyone with basic knowledge and implement the system
What do you like best about the product?
Support, Product Features, Uptime and Availability
What do you dislike about the product?
Nothing as such. They might have to compare other products and implement them
What problems is the product solving and how is that benefiting you?
Their Better Reporting and Automation tools helped us to do faster deployments.
Good software
What do you like best about the product?
Ease of Use
Support
Productivity
Options
Support
Productivity
Options
What do you dislike about the product?
The analytics sometimes does not work.
What problems is the product solving and how is that benefiting you?
Managing large numbers of tickets
A User-Friendly Solution with Robust Features
What do you like best about the product?
Freshdesk is fully customizable platform, it provides solutions to any of our needs and services. Multiple product features, portals and unlimited number of emails to add.
What do you dislike about the product?
Slow loading times when viewing ticket filters, ticket merging system and customet support.
What problems is the product solving and how is that benefiting you?
Freshdesk helps streamline all of our products communication (20+ products with 100+ emails) in one place. Product portal helps us to decrease ticket and it's fully customizable.
Its been absolutely good. Much better than zenddesk!
What do you like best about the product?
Our coustom log in capability and Freddie!
What do you dislike about the product?
I would like tickets ways to organize the tickets better
What problems is the product solving and how is that benefiting you?
Its allowing is to keep coustomr requsts organized. That helps alot.
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