Freshdesk
Freshworks Inc.External reviews
3,575 reviews
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External reviews are not included in the AWS star rating for the product.
My Review
What do you like best about the product?
The orchestrations with external vendor API's is extremely helpful for automating routine tasks. Allows us to use our labor in more productive methods.
What do you dislike about the product?
Not a whole lot of marketplace apps are relevant to our organization.
What problems is the product solving and how is that benefiting you?
Unified and central support portal offering for all of our internal/external customers.
Freshdesk as best ticketing system
What do you like best about the product?
Freshdesk is an ITSM platform with very comprehensive features. What I like most about Freshdesk's features is the time tracking of our engineers where the data provided is always accurate.
What do you dislike about the product?
It's a shame that the product has a competitive price and several very comprehensive features, but there is one feature that may not be available in Freshdesk, namely asset management, even though this feature is actually in FreshService.
What problems is the product solving and how is that benefiting you?
Before using Freshdesk we were constrained by how to track the utilization of our engineers in supporting customers and how many SLAs our team achieved and how satisfied customers were with our services. Now with Freshdesk all these issues can be solved.
Game changer!
What do you like best about the product?
The functionality to collaborate on tickets and being able to get metrics.
What do you dislike about the product?
Sometimes the UI/UX is a bit confusing to get to the setting you want to update.
What problems is the product solving and how is that benefiting you?
Being able to provide quick support to customers in ticket form, having a chat for instant communication.
This tool help us a lot to have a better organization in our workflow
What do you like best about the product?
The ticketing tool is the best thing that we try
What do you dislike about the product?
this tool could improve if they should add better or more reporting options
What problems is the product solving and how is that benefiting you?
organization of the different emails box
Freshdesk freshening up my workplace
What do you like best about the product?
The ticketing system is by far the best part!
Keeps us all very organized!
Keeps us all very organized!
What do you dislike about the product?
No dislikes that I can think of off the top of my head
What problems is the product solving and how is that benefiting you?
We used to be all over the place when tickets would come in but with freshdesks ticketing system we have resolved most all of those issues!
Very precise and user friendly
What do you like best about the product?
The filter option to differentiate the ticket types.
What do you dislike about the product?
The interface, I think it can be improved to make it even more user friendly.
What problems is the product solving and how is that benefiting you?
Operational Challenges issues
Senior Manager
What do you like best about the product?
Easy integration and usage and very logical flows
What do you dislike about the product?
Too many steps to action on tickets and also disadvantage of being able to create Pop ups for SLA tickets
What problems is the product solving and how is that benefiting you?
Easy comms, freddy's ability to reduce effort
Great and easy to use
What do you like best about the product?
Ease of use, common questions answered quickly
What do you dislike about the product?
Analytics difficult to understand and decipher
What problems is the product solving and how is that benefiting you?
Solving customer queries for speedy resolution
Customer Success Rep
What do you like best about the product?
Easy to use, easily integrated into system.
What do you dislike about the product?
Nothing, team has greatly improved since its implementation.
What problems is the product solving and how is that benefiting you?
Quicker repsonse times by agents.
Best CRM and Sales software - Freshdesk
What do you like best about the product?
Well, I like a lot about Freshdesk. The most important thing I like about Freshdesk is that you can use the product for free and when you want more features you will have to pay but the features provided is enough to support customer related features.
What do you dislike about the product?
I don't like the mobile version. Notification is very slow on Mobile application
What problems is the product solving and how is that benefiting you?
I love their Customer Service Suite, Freshworks. For me the problem it is solving is the ability to manage my customer support and see how our business is performing when it comes to providing excellent customer support.
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