Freshdesk
Freshworks Inc.External reviews
3,575 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The best-looking time-saver ticketing system
What do you like best about the product?
It's commonly known accross my whole team that shortcuts and canned responses have saved us hundreds of hours of daily re-writing already existing solutions.
Setup is very easy and
Setup is very easy and
What do you dislike about the product?
Automatic translation done via AI is still a hit or miss key point with Freshdesk; We are covering global support in 30+ languages, so an automatic translation tool would help us by not spending extra resources on a 3rd party App and would save us time as the data would not leave Freshdesk.
What problems is the product solving and how is that benefiting you?
1. Full customer, device and case details.
2. Ease of access across multiple teams.
3. Complete management of ticket reply prioritization.
2. Ease of access across multiple teams.
3. Complete management of ticket reply prioritization.
Eases of use and user friendly
What do you like best about the product?
I like how Freshdesk provides an easy-to-use interface with powerful automation, making it simple to manage customer inquiries efficiently in one place
What do you dislike about the product?
Sometimes the system can be a bit slow, and a few advanced customization options are limited.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us organize and track customer inquiries in one place, ensuring faster responses and better follow-up. This has improved our team’s efficiency and enhanced customer satisfaction.
Freshdesk Makes Customer Support Easy and Efficient!!!
What do you like best about the product?
What I like best about Freshdesk is its intuitive and user-friendly interface, which makes managing customer tickets easy and efficient. The platform is quick to implement, so we were up and running with minimal downtime. We use it frequently every day, and its automation features significantly reduce manual work. Plus, the multi-channel support ensures smooth communication across email, chat, phone, and social media. The robust reporting and integration options also provide valuable insights and flexibility to tailor workflows.
What do you dislike about the product?
Strong Support Features, but UI Can Improve
What problems is the product solving and how is that benefiting you?
Freshdesk solves the problem of scattered customer communications by consolidating all tickets from different channels into one platform. It helps us manage support requests efficiently, avoid missed queries, and respond faster. This improves customer satisfaction and reduces the workload on our support team. Automations and easy ticket prioritization save time, allowing us to focus on resolving issues rather than organizing them.
Easy to handle all the customers queries at a one time fast canned response
What do you like best about the product?
Easy and simple navigation and best option for the UI/UX
What do you dislike about the product?
Intel Assigned sometime it doesn't works
What problems is the product solving and how is that benefiting you?
Customer Support and the. Sharing the file to check on the issue to troubleshoot
A great helpdesk which makes support processes flow seamlessly
What do you like best about the product?
I like the power packed features, simple and easy to use interface and length and breadth of the functionalities.
What do you dislike about the product?
I could not find any major points to dislike about Freshdesk barring one or two minor issues which were promptly addressed by their Support team.
What problems is the product solving and how is that benefiting you?
Freshdesk is instrumental in ensuring that no customer queries go unnoticed through the ticket management system and the users have all the information available at one place through the self serve articles.
Very easy to use
What do you like best about the product?
Team management and very easy to use, report mechanism
What do you dislike about the product?
Costly, and doesn’t work on the cost and there customer service is not that quick
What problems is the product solving and how is that benefiting you?
Reports
best platform for the tickets
What do you like best about the product?
very very amazing platform for use good filter features it has.
What do you dislike about the product?
Nothing, absolutely nothing. Everything is best
What problems is the product solving and how is that benefiting you?
I am a support engineer and use this platform everyday. This is the best platform used for support management.
Best CRM for support
What do you like best about the product?
Ease of assignments, views, tracking live tickets, automations and analytics.
What do you dislike about the product?
Data takes some time to update on analytics
What problems is the product solving and how is that benefiting you?
high volume management and automations
Frehdesk experience
What do you like best about the product?
This CRM tool is very user friendly and easy to use. keeps the data in very structured manner. implementation is ease which is really helpful. it provide proper access to support the customer . We user on daily basis because other software integration is easy with Freshdesk.
What do you dislike about the product?
Sometimes we need to get the older data which gets removed from portal and we have to get it from cloud.
What problems is the product solving and how is that benefiting you?
We had very unstructured way to manage the customers query and data now it is very easy to maintain the customers data on day to basis.
it really made our work life easy we can easily search out tickets and merchant details easily.
What do you like best about the product?
We can easily find out ticket in this...
What do you dislike about the product?
i dont find anything bad in this as it made our work life easy.
What problems is the product solving and how is that benefiting you?
it solves to find ticket properly and also can communicate with team easily with the help of ticket.
showing 81 - 90