Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
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Nexthink - Enabling Visibility into the Digital Employee Experience
What do you like best about the product?
The User Interface is fantastic; non-technical users can engage with the product meaningfully without feeling gate-kept by IT jargon. Likewise, the self-paced learning provided by Nexthink is excellent, it makes it easy to upskill in the product and learn about DEX industry trends. The people behind the product are equally outstanding, easy to work with, flexible, and genuinely want to help your organization develop its DEX strategy and reach related goals.
What do you dislike about the product?
The tool/product has numerous possible use cases. This means you are often the first to be attempting a specific approach. It can be daunting, and if your organization is risk-averse, it would be beneficial to leverage a solid set of use cases/success stories.
What problems is the product solving and how is that benefiting you?
Monitoring Digital Employee Experience, Optimizing IT Support Services, Automating Fixes to End User's Devices, Communication with End-Users,
Exceptional service from support team, very user friendly application
What do you like best about the product?
So versatile. Coming up with new ways of surfacing things that matter in the moment via tooltips and smart pages
What do you dislike about the product?
No major issues with the product at all. Looking forward to the new journey functionality coming out.
What problems is the product solving and how is that benefiting you?
Surface definitions for internal skills, create smart pages on home page for items we want to promote, help guide users to a better workday experience
Great Supplemental Tool for HCM Adoption, Navigation, and Continuing Education
What do you like best about the product?
When we launched Workday, we had converted from a legacy HCM on an expedited timeline AND brought multiple divisions together in one tenant for the first time, which is a lot for end users to navigate. AppLearn gave us peace of mind that educational resources would be available in the right places to guide users and ease the administrative burden on our overtaxed support teams. Tooltips and smartpages are easy to set up and maintain, making keeping up with patch releases a breeze.
What do you dislike about the product?
Tooltips are organized by most recently edited; it would be nice if they could be grouped by a tag or into folders for sequences. Publishing something to a targeted group also means it's not viewable by admins in the Production tenant; testing new designs requires publishing to a restricted group and taking screencasts for the end user, then having them verify once published in Production.
What problems is the product solving and how is that benefiting you?
AppLearn allows targeted delivery of QRGs, which is especially helpful with so many separate entities sharing an HCM tenant for the first time. We also use it to announce new features and organizational processes like merit and performance cycles and open enrollment.
Great tool that has improved the user experience of our finance system!
What do you like best about the product?
We used Applearn for our expenses module. It improved the user experience of our finance system providing the user the information they need to raise an expense on the system. Split screen enabled users to see all the training and guidance material all in one place. We have also used the smart page pop up and it has been extremely useful for announcing system changes to all users. We are now rolling out Applearn in our requisitioning module and intend to rollout to other areas of the finance system in the future. The support from Applearn has been great and been a pleasure working with them.
What do you dislike about the product?
Very little! When we had some functionality issues Applearn support has been great and helpful with providing alternative workarounds etc
What problems is the product solving and how is that benefiting you?
Users can see all the traning material in one place and smart page for announcements has really benefitted us
Powerful time saving tool!
What do you like best about the product?
The field level guidance provides our users with information when they need it, without being a nuisance, and always at their fingertips. This saves them time and prevents support tickets for basic questions from being raised.
What do you dislike about the product?
Nothing! It is easy to administrate, adding content takes mere minutes, and the support team are second to none!
What problems is the product solving and how is that benefiting you?
In-tool communication with end-users, providing notifications of events, tasks, and guidance. The field-level guidance for signposting bitesize pieces of information is a great feature. We love the support ticket deflection by providing guidance inside the application, and it has improved end-user experience and efficiency in-app. Great product and team!
AppLearn has helped users learn processes and navigate new environments on their own.
What do you like best about the product?
AppLearn is easy to navigate and set up resources for users. The tooltips and split-screen functions are very useful for our users. Smart pages and sequencing through tooltips allow for a cohesive experience that guides users through new processes and navigate new environments.
What do you dislike about the product?
With new releases and updates, there are times when functionalities might be unavailable or not working as expected, but AppLearn's support team is very responsive and helpful to ensure everything is working properly.
What problems is the product solving and how is that benefiting you?
AppLearn has helped save us on the admin side time in responding to user inquiries since, with AppLearn, the resources are made available to all users for them to help themselves. We are able to step in for more complicated cases.
Game-changer DEX User Experience platform- a complete disrupter!
What do you like best about the product?
The breadth and depth of this solution, being able to completely understand what the user is experiencing, provide solutions that you can package to do true self-service, and even interact with users.
What do you dislike about the product?
Pricing can be a little on the high side- it prices per agent on any machine it is installed on and for large corporations, it is very expensive when you're dealing with thousands
What problems is the product solving and how is that benefiting you?
Although we haven't formally purchased the solution, we are about to. We completed a 3 month proof of concept (trial) and discovered issues with deployments, found evidence of major incidents (outages) and have been able to discover gaps with technology performance. Individual device performance is now understood.
Easy and intuitive
What do you like best about the product?
- it offers plenty of options when you want to add content to your system to guide users - this provides flexibility
- we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system
- you have the option to target the content to each role
- we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system
- you have the option to target the content to each role
What do you dislike about the product?
- some features can only be used once per system page, and if you have multiple processes on that same page, it becomes a bit more difficult to organize the content for the users
What problems is the product solving and how is that benefiting you?
We are trying to get more active users in our HCM cloud solution and help them perform HR processes following the current guidelines and data quality standards.
AppLearn Adopt throughout
What do you like best about the product?
The speed at which we had the guides ready. From our ideas to real usability of the guides, it may have been a week.
The team is very helpful and their reaction time was super quick.
The team is very helpful and their reaction time was super quick.
What do you dislike about the product?
everything works great
found no minuses till now
found no minuses till now
What problems is the product solving and how is that benefiting you?
Train and retrain supporters
Increase user’s engagement and satisfaction
Explain application and processes via interactive guides
Increase user’s engagement and satisfaction
Explain application and processes via interactive guides
Great solution to provide guidance in SAP SF
What do you like best about the product?
- user friendly for admins
- functionality to duplicate tooltips
- smart pages are a great way to communicate fast and on point
- a great collaboration with the AppLearn team
- functionality to duplicate tooltips
- smart pages are a great way to communicate fast and on point
- a great collaboration with the AppLearn team
What do you dislike about the product?
- cannot automatically move configuration from test to production environment
- cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc
- analytics cannot be extracted per process to get an overview for each (not overall per all content)
- hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools)
- admins cannot verify content in the production environment if they are not part of the target role, location, language
- cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc
- analytics cannot be extracted per process to get an overview for each (not overall per all content)
- hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools)
- admins cannot verify content in the production environment if they are not part of the target role, location, language
What problems is the product solving and how is that benefiting you?
Increase the process accuracy for the business.
Provide guidance in the same place where the process is conducted (no need to search in other places)
Provide guidance in the same place where the process is conducted (no need to search in other places)
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