Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
389 reviews
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Very nice and smooth Experience in conducting our daily operations.
What do you like best about the product?
Ease of use and flexibility while deploying new Actions.
What do you dislike about the product?
Unclear status while Action is running (waiting for device)
What problems is the product solving and how is that benefiting you?
Nexthink is helping us to keep healthy compliance status in our environment and proactive actions against compliance issues
Best digital experience management tool
What do you like best about the product?
The team provides exceptional service and support. They are always available and respond quickly to our queries. They connect on regular basis to discuss the pain points and help our team in tackling them.
I worked on Application Experience Module and below are the things I liked about it
• Nexthink enabled us to monitor the performance of applications and identify the root cause of any issues faced by users
• With its advanced features, we swiftly determined the underlying application issues faced by the users and took prompt action to resolve them using remote actions and campaign features
• Whether it's a slow-loading page, access issue, or any other related issue, Nexthink empowered us to investigate the issue and remotely trigger the necessary actions on the user's device to address the problem effectively
I worked on Application Experience Module and below are the things I liked about it
• Nexthink enabled us to monitor the performance of applications and identify the root cause of any issues faced by users
• With its advanced features, we swiftly determined the underlying application issues faced by the users and took prompt action to resolve them using remote actions and campaign features
• Whether it's a slow-loading page, access issue, or any other related issue, Nexthink empowered us to investigate the issue and remotely trigger the necessary actions on the user's device to address the problem effectively
What do you dislike about the product?
There is no such downside, to better understand and analyze the data one has to learn NQL quering which is a custom query language used in Nexthink.
What problems is the product solving and how is that benefiting you?
I worked on Application Experience Module and below are the problems it helped us with:
Nexthink helped us with effective license management for the applications, which helps with cost savings.
It also helped us with proactive alerting of the issues, which helped the applications team to resolve issues below application outages and service tickets.
It improved the employees productivity on the application as necessary actions were taken by the team when dex score reduced.
Nexthink helped us with effective license management for the applications, which helps with cost savings.
It also helped us with proactive alerting of the issues, which helped the applications team to resolve issues below application outages and service tickets.
It improved the employees productivity on the application as necessary actions were taken by the team when dex score reduced.
Nexthink - A complete solution to track your applications performance
What do you like best about the product?
Ease of use of Nexthink and detailed knowledge provided to make sure the implementation is smooth. It's easy to integrate and customer support is also helpful in customizing solutions as per your needs.
What do you dislike about the product?
The UI/UX can be further improved to provide more seamless experience and more visulization features can be added
What problems is the product solving and how is that benefiting you?
Nexthink is helping in capturing and analyzing employee experience for multiple applications.
Brilliant, conscientious and very supportive experience
What do you like best about the product?
The people... they understand immediately our challenges!
What do you dislike about the product?
I don't think there's anything I dislike!
What problems is the product solving and how is that benefiting you?
Demand reduction in the immeidate term.
Experience feedback!
Experience feedback!
Review as customer
What do you like best about the product?
Nexthink is powerfull and flexible which helps in certain uscases
What do you dislike about the product?
I havent experianced anything yet due to good experiance
What problems is the product solving and how is that benefiting you?
Metering, certain investigations which solves major problem I cant share in detail.
Potential of savings.
Potential of savings.
The future is here with Nexthink
What do you like best about the product?
Nexthink is a versatile tool making the everyday of a service desk agent easier. By helping the agents we are also saving a lot of time for the users, customers, to avoid asking questions we can check in the tool. Amplify is a fantastic addition to the company toolset. Knowing so much without asking anything is remarkable.
The integration of new features such as remote actions is a must for a Service Desk, to perform quick actions that would take a lot of time if done manually.
Nexthink is constantly improving it's features, hence from the customer support side we are able to provide better and better support.
The integration of new features such as remote actions is a must for a Service Desk, to perform quick actions that would take a lot of time if done manually.
Nexthink is constantly improving it's features, hence from the customer support side we are able to provide better and better support.
What do you dislike about the product?
I cannot say anything that I dislike regarding Nexthink. There is however a huge need to monitor mobile devices as well. It would be great to have Nexthink installed on iPhones, iPads to monitor the "health" of these devices.
What problems is the product solving and how is that benefiting you?
Nexthink is currently working as:
1. Running preventive actions in the background in order to resolve issues, without being seen
2. Open proactive tickets for certain type of issues.
3. Helps Service Desk and SMEs to find the source of the issues quicker.
The main benefits are:
1. Overall less call
2. Calls are shorter and agents are more efficient
3. Users doesn't have to look for all the information needed for the troubleshooting (which in most case is challenging for them)
1. Running preventive actions in the background in order to resolve issues, without being seen
2. Open proactive tickets for certain type of issues.
3. Helps Service Desk and SMEs to find the source of the issues quicker.
The main benefits are:
1. Overall less call
2. Calls are shorter and agents are more efficient
3. Users doesn't have to look for all the information needed for the troubleshooting (which in most case is challenging for them)
Best Digital Experience Solution in Industry
What do you like best about the product?
Very helpful software in driving daily operations and running invenstgations when required. Easy of use for begnineers also.
What do you dislike about the product?
Failure in large size software deployments especially in low bandwidth environment.
What problems is the product solving and how is that benefiting you?
Whenever new issues arises in environment we can easily investigate, identify and start working on resolving the issue. Along with daily operations and alerts.
Nexthink Analytics is the future IT support model
What do you like best about the product?
Live Dashboard gives a clear picture and realtime analytics of the IT issues
Proactive problem identification on large number of devices and remediation
This tool can be adopted by all the support streams such as Service Desk, GOSS, Wifi and any other support group
The tool integration with Service Now or any other third party tool makes it easier for agents to resolve issues immediately without the user's interaction
Proactive problem identification on large number of devices and remediation
This tool can be adopted by all the support streams such as Service Desk, GOSS, Wifi and any other support group
The tool integration with Service Now or any other third party tool makes it easier for agents to resolve issues immediately without the user's interaction
What do you dislike about the product?
Still lot more developments required such as Windows Feature upgrade invoking
Invoking Windows updates on a monthly patch cycle
This also has to be integrated with Ms Endpoint Analytics as the large part of the organisations use MS products
Invoking Windows updates on a monthly patch cycle
This also has to be integrated with Ms Endpoint Analytics as the large part of the organisations use MS products
What problems is the product solving and how is that benefiting you?
Live Dashboard is helping us to monitor the compliance issues such as
Crowdstrike missing from the devices
Antivirus missing on the devices
Bitlocker disabled or unprotected devices
This shows us which devices need remediation which is a regular routine for a company like us. The remote action really helps to remediate the devices remotely without the users interaction
Nexthink analytics help us to proactive identify problems such as over heated CPU devices and high memory consumption devices, Battery healthy and the device health. This helps us to take the decision for a hardware Refresh
Nexthink Integration with Service Now and Chatbot is really helping to save productive hours by running the remote action remotely to solve the issues
Crowdstrike missing from the devices
Antivirus missing on the devices
Bitlocker disabled or unprotected devices
This shows us which devices need remediation which is a regular routine for a company like us. The remote action really helps to remediate the devices remotely without the users interaction
Nexthink analytics help us to proactive identify problems such as over heated CPU devices and high memory consumption devices, Battery healthy and the device health. This helps us to take the decision for a hardware Refresh
Nexthink Integration with Service Now and Chatbot is really helping to save productive hours by running the remote action remotely to solve the issues
Nexthink
What do you like best about the product?
Nexthink stands out for its proactive approach to IT management, providing real-time insights into user experience and infrastructure health. It empowers IT teams to identify and resolve issues before they impact users, ensuring a seamless digital experience.
What do you dislike about the product?
no dislikes, eveyrthing is clear in terms of deliverables to action items.
What problems is the product solving and how is that benefiting you?
Nexthink addresses a range of critical challenges faced by IT organizations today, particularly in the era of remote and hybrid work environments like 1.Poor User Experience , 2.Lack of End-to-End Visibility , 3.Reactive Troubleshooting ,4.Siloed IT Operations.
Nexthink , a powerful tool with a great company behind.
What do you like best about the product?
Nexthink has a huge potential to create benefits and enable cost saving for the companies using it in regards to the IT Infrastructure.
What do you dislike about the product?
There is only one thing which I am partially unhappy with: releasing half-way through solutions for usage.
What problems is the product solving and how is that benefiting you?
- Resolving issues before the end users would even start noticing it
- Supporting IT personell with useful information what they can look up without connecting to the user's device, this is saving time for the end user and for the IT Agent as well
- Supporting IT Product responsible teams in their strategic decisions with hard fact data and insights
- Reaching out to end users with issues and guiding them towards the solution
- Automated ticket creation for issues which cannot be solved remotely
- Supporting IT personell with useful information what they can look up without connecting to the user's device, this is saving time for the end user and for the IT Agent as well
- Supporting IT Product responsible teams in their strategic decisions with hard fact data and insights
- Reaching out to end users with issues and guiding them towards the solution
- Automated ticket creation for issues which cannot be solved remotely
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