Gong
Gong.ioExternal reviews
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Efficient and easy video call reviews
What do you like best about the product?
- Amazing transcript and timestamp functionality
- Easy to search by name, type of call, etc.
- Great way to categorize calls into folders and your own Watch Later lists
- Easy to search by name, type of call, etc.
- Great way to categorize calls into folders and your own Watch Later lists
What do you dislike about the product?
- Sometimes, timestamps and sentiments aren't fully accurate or could use more context
What problems is the product solving and how is that benefiting you?
I can't possibly be in every single user call our design and product team has. Gong helps me bridge the gaps and review what's really important.
Gong is a very straightforward practical method.
What do you like best about the product?
Ease of use, outlines, library and folder functionality!
What do you dislike about the product?
Need more comprehensive sorting capabilities. More in depth folder organztion, labeling, ideas, etc.
What problems is the product solving and how is that benefiting you?
Able to reference calls at a moments notice, outline feature is excellent, in terms of quickly analyzing particular calls. Creating more in depth reference library is key.
Wouldn't work at a company who didn't use Gong
What do you like best about the product?
I love the UI, the date I can pull, and more importantly the level of support I receive from their team.
What do you dislike about the product?
Small feature requests but nothing significant
What problems is the product solving and how is that benefiting you?
Insight into the actual voice of the customer, product adoption, enablement pathways, decreases the internal meetings around new customer onboarding, increased ramp time for new hires, mitigates churn.
Gong - Easy across the board
What do you like best about the product?
Ease of Use
Ease of Implementation
Frequency of Use
Ease of Integration
Ease of Implementation
Frequency of Use
Ease of Integration
What do you dislike about the product?
Lack of training materials
Lack of ability to determine where video calls will be saved
Lack of ability to determine where video calls will be saved
What problems is the product solving and how is that benefiting you?
Being able to both learn and teach from a recorded call versus relying on word of mouth and handwritten notes. This has helped us keep a finger on the pulse of our clients and truly gives us an edge with account management.
Your personal Assistant to manage all your Virtual meetings - Summary, Insights,Sharing,& much more
What do you like best about the product?
The call analysis and Q&A on the call discussion, sharing meeting with auto expiry of the access, trimming meeting
What do you dislike about the product?
UI could have been more intuitive, focussed more on Sales usage
What problems is the product solving and how is that benefiting you?
When gong is in my meeting, i can focus completely on the discussion. It takes notes, records the meeting and share insights too about the call.
positive experience
What do you like best about the product?
Gong is helpful to me. I like the summaries provided and I like watching my consults to gain insight about ways to improve. Its easy to use.
What do you dislike about the product?
The summaries are a little wonky sometimes.
What problems is the product solving and how is that benefiting you?
Insight on times I speak too much or use the same word too often is beneficial.
Great for training
What do you like best about the product?
I love how helpful it is from a training perspective. I can review colleagues calls and get a sense of how I should treat the customer. It's easy to use no complaints at all.
What do you dislike about the product?
Nothing it is all amazing. Easy to navigate.
What problems is the product solving and how is that benefiting you?
It solves a lot of things.
I use Gong for internal call records in my current organisation
What do you like best about the product?
I Likes interface looks like a fun tool, very easy to use shows all our call recording in list just select to listen also has transcript which is a plus
What do you dislike about the product?
There isn't anything I I can point out currently.
What problems is the product solving and how is that benefiting you?
I use Gong to listen to my internal meeting call records which helps me understand my mistakes for improvement
Great tool to keep track of your customer conversations
What do you like best about the product?
I like the way it accurately transcribes my calls and provides a summary on email after the call is over. Helps us work efficiently. Its also very easy to use and has a vast number of features.
What do you dislike about the product?
Perhaps some features in Gong engage and flow could definitely benefit from improvement
What problems is the product solving and how is that benefiting you?
Gong is solving mass emailing for me. I can run cadences efficiently.
It is also helping me with listening to peer sales calls and finding areas of improvement. It makes all of this very easy.
It is also helping me with listening to peer sales calls and finding areas of improvement. It makes all of this very easy.
Best software!
What do you like best about the product?
I love the ease of use, the ability to auto generate summaries and actions that read really well, easy to share snippets. I use it every day and it saves me SO much time as a CSM
What do you dislike about the product?
I know its an expensive tool but it is fantastic
What problems is the product solving and how is that benefiting you?
time saving, generating replies, easy to find snippets of conversation
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