Sold by: Gong.io
Deployed on AWS
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential.
For more information, visit www.gong.io or reach out to awspartnerships@gong.io
4.7
Overview
Gongs Revenue Intelligence Platform uses proprietary and patented AI technology thats backed by the largest data set of sales interactions in the industry.
Gong Conversation Intelligence:
- Gong enables revenue teams to capture, understand, and act on every customer interaction in one integrated platform. The tool can transform sales organizations by accurately understanding the context of their customer interactions and suggesting next steps. Revenue leaders and their teams use it to improve productivity, predictability, and growth.
Gong Engage:
- Gong Engage supercharges your sales process with AI-driven automation and insights, helping you connect with the right prospects, prioritize tasks, and close deals faster. Boost productivity, increase pipeline growth, and maximize revenue with a seamless, all-in-one sales engagement platform.
Gong Forecast:
- Gong Forecast empowers revenue teams with AI-driven insights to call accurate forecasts, identify high-impact deals, and maximize revenue performance. By leveraging the most comprehensive customer interaction data, Gong Forecast streamlines sales execution and enhances revenue predictability, ensuring your team consistently hits its targets in a dynamic marketplace.
Highlights
- Gong uses over 15 proprietary AI Agents to provide you advanced visibility - giving you a unified view of your pipeline and market dynamics. With 5x more sales conversation data than any other solution on the market, Gong delivers comprehensive interaction data and insights from calls, emails, engagement events, and more
- Smart guidance driven by AI Agents brings efficiency to your key workflows and proves productivity in your prospecting, pipeline management, forecasting, and coaching. Gong is an industry leader, with 2x more accurate AI and the highest accuracy for non-English languages available
- Integrated data provides you with a unified view of every customer-facing interaction your team members have, enabling deal-winning insights. With 200+ partner integrations, Gong is the most connected sales tech ecosystem on the market. Gong also provides enterprise-grade security and data protection, meeting the most stringent privacy laws and regulations
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Conversation Intelligence (Available Through Private Offer Only) | Gong enables revenue teams to capture, understand, and act on every customer interaction in one integrated platform. The tool can transform sales organizations by accurately understanding the context of their customer interactions and suggesting next steps. Revenue leaders and their teams use it to improve productivity, predictability, and growth. | $100,000.00 |
Engage (Available Through Private Offer Only) | Gong Engage supercharges your sales process with AI-driven automation and insights, helping you connect with the right prospects, prioritize tasks, and close deals faster. Boost productivity, increase pipeline growth, and maximize revenue with a seamless, all-in-one sales engagement platform. | $100,000.00 |
Forecast (Available Through Private Offer Only) | Gong Forecast empowers revenue teams with AI-driven insights to call accurate forecasts, identify high-impact deals, and maximize revenue performance. By leveraging the most comprehensive customer interaction data, Gong Forecast streamlines sales execution and enhances revenue predictability, ensuring your team consistently hits its targets in a dynamic marketplace. | $100,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Please reach out to your account team or gongAWSmp@gong.io for any account support needed
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Gong.io
By Outreach
Top
10
In Customer Experience Personalization, Sales & Marketing
Top
10
In Financial Services, eCommerce
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Conversation Intelligence
Advanced AI-powered platform that captures, analyzes, and provides contextual insights from sales interactions using proprietary technology
AI Agent Technology
Utilizes over 15 proprietary AI agents to process and analyze sales conversation data with high accuracy across multiple languages
Sales Interaction Data Processing
Captures comprehensive interaction data from calls, emails, and engagement events with 5x more sales conversation data compared to other solutions
Enterprise Integration
Supports 200+ partner integrations enabling seamless connectivity across sales technology ecosystems
Predictive Analytics
AI-driven insights for forecasting, pipeline management, and identifying high-impact sales opportunities using comprehensive customer interaction data
Sales Process Automation
Leverages AI-driven workflow optimization to automate and simplify sales representative tasks and interactions
Revenue Intelligence
Utilizes proprietary AI technologies to analyze sales interaction data and generate actionable insights for deal management
Deal Risk Management
Employs AI-powered algorithms to detect and predict potential risks early in sales deal cycles
Engagement Tracking
Provides comprehensive pipeline health monitoring and buyer engagement signal tracking across sales interactions
Workflow Optimization
Implements intelligent playbooks and automated note-taking to enhance sales representative productivity and performance
Predictive Intelligence
Machine Learning and Natural Language Processing engine to predict buyer intent and account readiness
AI-Powered Workflow Automation
Automated processes for routing audiences, data enrichment, and multi-channel campaign orchestration
Intent Data Analysis
Advanced analytics to uncover hidden demand and understand anonymous buying signals across digital channels
Contact Intelligence
AI-driven platform for acquiring and enriching buying team contact data with precise targeting capabilities
Conversational AI Engagement
AI-generated email agents capable of personalized, automated communication at scale
Standard contract
No
No
No
Customer reviews
Garrett D.
Intuitive, Efficient, Needs Faster Synthesis
Reviewed on Dec 05, 2025
Review provided by G2
What do you like best about the product?
I find Gong incredibly useful for recording and synthesizing my sales calls. The ability to share clips from the calls with clients and internal teams is great. I love the user interface; it's extremely easy to navigate. Gong was especially helpful during my onboarding, allowing me to shadow other sellers, watch full sales motions, and ramp up efficiently, even without a formal onboarding process or team.
What do you dislike about the product?
It's got a delay in synthesizing calls. So I use Granola for that one aspect. I wish Gong was faster. I'd even take the call synthesis live and receive the recording later as opposed to waiting to receive both.
What problems is the product solving and how is that benefiting you?
Gong helps with training and onboarding, making me more efficient in sales motions and post-call follow-ups by recording and summarizing calls. It's crucial for shadowing during onboarding and education as we lack a formal process.
Ashley W.
Time-Saving and Insightful Meeting Management with Gong
Reviewed on Dec 05, 2025
Review provided by G2
What do you like best about the product?
I like using Gong mostly to record my meetings. My favorite thing about Gong is that it not only saves me time, but it gives great insights, like if I'm being patient on a call or talking too much. I also love that it creates an easy task list for me after a meeting so that I can easily finish my follow-up steps. Since Gong provides me with these lists, I can spend less time taking notes in my meetings and more time on proactive questions and uncovering customer needs. It also saves me a significant amount of time by not having to manually type up an email after my calls. Gong links our meetings to Salesforce with a transcript, which makes it easy to look back at past calls. My team has only had positive things to say about Gong, and it was easy for me to start using it.
What do you dislike about the product?
I can't think of anything that is not working well for me. Would love to see more insights, maybe potential buying signs from customers or missed sales opportunities.
What problems is the product solving and how is that benefiting you?
I use Gong to record my meetings, which makes it easier to create follow-up emails and saves me a lot of time. It provides insights on call behaviors and creates a task list post-meeting, freeing me up to focus on proactive customer interactions.
Monica P.
Revolutionized Account Management with Gong
Reviewed on Dec 05, 2025
Review provided by G2
What do you like best about the product?
I find Gong super helpful for tracking conversations with my contacts and staying organized. It gives visibility to my leaders and helps me keep up with everything. I really like using the follow-up email functionality all the time. The transcript feature is something I use a lot too, especially for quick success stories and case studies with certain accounts. It saves me time and helps me figure out my next steps. I also appreciate how Gong allows me to be more present during calls without scrambling to take notes, since I can rewatch calls or use the follow-up to recall specific points. Additionally, Gong stands out with its AI-generated functionality like sentiment scores, making it quite a bit better than similar tools I've used before. Overall, it's been a really good tool and it provides a lot of efficiencies and time saved.
What do you dislike about the product?
I don't think that anything has been buggy or broken. I think for the most part, it's been working really well. It's well integrated into overall systems. I know that it is not made as a tool for CSMs or anybody within an account management type role, but I think there's a huge area of opportunity for a few things to shift and pivot for it to be an ideal tool to use for somebody in my position. Basically an account manager. I think that having, like, a list of outstanding next step items for all the different accounts I'm working with across the board would be really helpful. As well as maybe sending any kind of reminders. Like, if I set in a call, like, oh, I'll reach out to you on next Friday. Then I get a notification that Friday that says, hey. A reminder. You said they'd reach out to you this person from this account. So different things like that, just kind of taking things to the next level. Things that I'm probably doing now as a human, but I would love to automate it.
What problems is the product solving and how is that benefiting you?
Gong helps me track conversations and correspondence, giving visibility to my leaders and keeping me organized. It provides transcripts for learning and kudos, allows sentiment analysis, and saves me time with follow-up emails, ensuring I never miss details and can easily manage next steps.
Ruby B.
Super User-Friendly and Intuitive Experience
Reviewed on Dec 05, 2025
Review provided by G2
What do you like best about the product?
Very friendly and easy to use. You can type easily and find the call you want to listen in about less than 3 mins
What do you dislike about the product?
Wish I can have or create my own folders
What problems is the product solving and how is that benefiting you?
Call Coaching or Check errors and misinformation towards the conversation you have with the client
Trent Conley
Marketing team has gained customer voice insights and shapes campaigns from call transcripts
Reviewed on Dec 04, 2025
Review provided by PeerSpot
What is our primary use case?
My main use case for Gong is primarily for the marketing team, though the sales team uses it for all their calls. It is beneficial for me on the marketing team because I am able to check what customers, clients, or potential customers are saying, and I can use the transcript functionality and copy that over to ChatGPT and use that in my marketing. It is a good way for me to stay informed and use insights for my marketing purposes.
I use those insights in my marketing work by taking specific examples. With one of our recent campaigns, there was an insight where customers thought that something about our partnership was really positive that we didn't know beforehand. That came up in a couple of calls, so I was able to pick up on the pattern and then I took that and used it in my marketing.
What is most valuable?
The best features Gong offers to me are the transcription, and I have noticed that it is very accurate. I am able to search through the transcription to get to different sections I want, and I am able to copy and paste the entire transcription into AI and use that to summarize, create messaging, or pick out highlights from that.
In my opinion, Gong has one of the best transcriptions. I have had experiences with various other things where AI transcription doesn't get it right, but to me, this is always spot on.
Gong has impacted my organization positively in a huge way. I know for the sales team, it is the most essential tool they use because it records every call. The leadership is able to review and give feedback. But also for me for marketing, it gives me insight. I am not on customer calls because I work in a different field than the sales team, but it gives me a way to see what customers are saying and track how everything is going.
I don't have specific numbers, but Gong's positive impact is huge. It gives me insight into what customers are saying. I am able to listen and get a sense of how everything is going, and I am able to use that in my marketing. It also saves me a ton of time because otherwise I would have to be on these calls throughout each day to get that same insight. But this allows me to pick times where I am less busy and I can review and get that same impact.
What needs improvement?
For what I use Gong for, it works perfectly.
For how long have I used the solution?
I have been using Gong for just about ten months.
What do I think about the stability of the solution?
Gong is stable.
What do I think about the scalability of the solution?
Regarding Gong's scalability, I cannot really speak on it because I use it for what I use it for.
What was our ROI?
Regarding return on investment, I don't have specific numbers, but it is definitely a time saver. I am not on sales calls; I am the marketing leader. But if I was going to be, it would take a lot of my time and make me less productive. But it gives me the ability to get those same insights as if I was on the calls without being on the calls, so it saves me a ton of time, gives me that same insight, and has really helped direct and influence the marketing based on customer voice and what feedback and questions come up for the sales teams.
What other advice do I have?
My advice to others looking into using Gong is to do it and also look at it not just from a sales perspective, but from a marketing perspective. It keeps the marketing team informed, and they are able to pull insights that they wouldn't otherwise get unless they were actually on the calls themselves. I would rate my overall experience with Gong a ten out of ten.