Sold by: Enterpret
Unified customer feedback analysis to help ensure no customer pain goes unnoticed.
4.6
Overview
Enterpret is cutting-edge feedback analytics that aggregates qualitative feedback from diverse sources like support conversations, social media, surveys, community forums, and sales calls and analyzes this data with custom AI models, empowering product builders with actionable insights from user feedback.
Customer-centric product companies like Notion, Loom, The Browser Company, and many others use Enterpret to know their customer pain in real-time, spot emerging trends and anomlies in their feedback, and make data-backed product decisions to drive retention.
Some typical use cases we see for Enterpret are -
- Getting alerted on anomalous patterns in customer feedback post a feature/version release.
- Contrasting customer feedback across different behavioral cohorts for deeper insights.
- Closing the loop with customers who have given feedback on any particular topic.
For custom pricing, EULA, or a private contract, please contact aws-mp@enterpret.com for a private offer.
Highlights
- Centralize customer feedback across all channels, such as - Social Media, Zendesk, Surveys, Gong calls, Salesforce, Community Forums, etc.
- Custom AI models to categorize feedback and identify granular reasons behind the feedback.
- Closing the loop with customers who have given feedback on any particular topic.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Feedback records | Includes upto 300,000 feedback records per year | $120,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Access support documentation on Enterpret Helpcentre - https://helpcenter.enterpret.com/en Contact support by emailing us here at support@enterpret.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
100
In Natural Language Processing
Top
50
In Monitoring and Observability
Top
10
In Content Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Feedback Aggregation
Consolidates qualitative feedback from multiple sources including support conversations, social media, surveys, community forums, and sales calls
AI-Powered Analysis
Utilizes custom AI models to analyze and categorize customer feedback with granular insights
Multi-Channel Integration
Supports data collection from diverse platforms such as Zendesk, Salesforce, Gong calls, and community forums
Anomaly Detection
Identifies and alerts on unusual patterns and emerging trends in customer feedback across different time periods
Cohort Feedback Comparison
Enables comparative analysis of customer feedback across different behavioral segments for deeper understanding
Feedback Aggregation
AI-powered collection and consolidation of customer feedback from multiple sources including support tickets, product analytics, social media, and app stores
Automated Categorization
Intelligent sorting of customer feedback into thousands of granular categories using advanced AI classification algorithms
Real-time Issue Detection
Instant alerting and root cause identification of customer experience issues through AI-driven analysis
Competitive Intelligence
Automated tracking and monitoring of market trends, competitor offerings, and customer sentiment in real-time
Cross-platform Integration
Native integration capabilities with communication and project management platforms like Slack, Microsoft Teams, Jira, and GitHub
Social Media Listening
AI-powered tool for capturing real-time audience insights from millions of unfiltered thoughts and opinions
Cross-Platform Management
Comprehensive functionality operating across major social media networks and digital platforms
Analytics and Reporting
Flexible analytics tools enabling customized report generation and performance measurement
Engagement Automation
AI and automation-powered tools for managing customer interactions and support across social channels
Content Scheduling
Intuitive planning and scheduling tools for crafting and distributing targeted social media content
Standard contract
No
Customer reviews
Steffi J.
Flexible Queries That Uncover Root Causes Fast
Reviewed on Jan 16, 2026
Review provided by G2
What do you like best about the product?
I really appreciate Enterpret's flexibility that allows me to tailor my queries to different use cases. I'm not limited to just gathering sentiment insights or customer complaints—I can also use it to identify drivers and emerging product issues, as well as internal challenges in support quality.
Specifically, Wisdom has improved dramatically since I started working with Enterpret. It now provides data comparisons to previous time frames, verbatims from customers when needed, and much more. Instead of corralling data to create insights, I now have the ability to easily ask questions. Even if I'm not sure what I'm looking for exactly and only have a suspicion of an issue, by asking the right questions I can get to the root cause.
Specifically, Wisdom has improved dramatically since I started working with Enterpret. It now provides data comparisons to previous time frames, verbatims from customers when needed, and much more. Instead of corralling data to create insights, I now have the ability to easily ask questions. Even if I'm not sure what I'm looking for exactly and only have a suspicion of an issue, by asking the right questions I can get to the root cause.
What do you dislike about the product?
Not specifically a dislike. Enterpret has been making amazing advancements, and the product team is always eager to hear ideas and implements betas quickly. I would love to see the ability to bring some of the insights into tools like Zendesk - specifically anything around sentiment. I know the product is slowly getting there, but ideally I would want to see some color coding or emoji use to highlight cases that clearly require extra attention, or even be able to show suggestions on how to turn an experience around and better assist the user.
What problems is the product solving and how is that benefiting you?
Enterpret has been the foundation of our VOC program to provide ongoing customer insights to product and drive our roadmap—and even prioritize bug fixes based on volume/impact of issues. We have identified issues and challenges quicker, with less human sifting through cases, saving us time and manpower and allowing our teams to focus on other things. Since the time we have to spend identifying issues has been more than cut in half, we can now spend that time on actually fixing issues and processes and improving things for our customers quicker.
Sara S.
Turns gut feel into evidence-based product decisions
Reviewed on Jan 09, 2026
Review provided by G2
What do you like best about the product?
Enterpret’s Wisdom AI makes it dramatically easier to turn large volumes of qualitative customer feedback into clear, actionable insights. As a product manager, I can ask natural language questions and quickly understand top pain points, emerging themes, and the “why” behind customer sentiment, without manually tagging or analysing thousands of responses.
It’s especially powerful for prioritisation and alignment: insights are traceable back to real customer quotes, which helps build confidence with stakeholders and keeps teams focused on actual customer problems instead of assumptions.
It’s especially powerful for prioritisation and alignment: insights are traceable back to real customer quotes, which helps build confidence with stakeholders and keeps teams focused on actual customer problems instead of assumptions.
What do you dislike about the product?
As with any AI-driven tool, you sometimes need to fine-tune your prompts or iterate on how you ask questions to get the exact insight you’re looking for. Once you get familiar with how to phrase queries, it becomes very powerful to use.
What problems is the product solving and how is that benefiting you?
Enterpret helps me make sense of fragmented customer and prospect feedback across multiple channels (Salesforce, Slack, App reviews, Intercom, etc.) and turn it into real product intelligence.
I most commonly use it to evaluate and prioritise improvements in my product domain, identify recurring pain points, and understand the root causes behind trends in sentiment.
It plays a key role in solution scoping and definition by grounding roadmap decisions in customer evidence, not anecdotes. Wisdom also helps align cross-functional teams - product, design, engineering, and leadership - around the “why” behind priorities, ensuring we’re solving the right problems for our customers. It also helps validate (or challenge) gut-feel assumptions with real customer data, often surfacing patterns or issues that we may have otherwise missed.
I most commonly use it to evaluate and prioritise improvements in my product domain, identify recurring pain points, and understand the root causes behind trends in sentiment.
It plays a key role in solution scoping and definition by grounding roadmap decisions in customer evidence, not anecdotes. Wisdom also helps align cross-functional teams - product, design, engineering, and leadership - around the “why” behind priorities, ensuring we’re solving the right problems for our customers. It also helps validate (or challenge) gut-feel assumptions with real customer data, often surfacing patterns or issues that we may have otherwise missed.
Samuel M.
Outstanding Experience from Start to Finish
Reviewed on Jan 09, 2026
Review provided by G2
What do you like best about the product?
Enterpret is a fantastic tool for managing large quantities of qualitative customer feedback and providing action items that directly improve the customer experience. They provide signal on high priority customer interactions that need escalation paths, insights into product improvement areas, and recurring automated feedback that helps companies prioritize customers.
They also have great support and will work with you to build specific solutions to your needs. It has been incredibly helpful as we scale our operations.
They also have great support and will work with you to build specific solutions to your needs. It has been incredibly helpful as we scale our operations.
What do you dislike about the product?
One improvement area could be quantifying totals. Sometimes, the system duplicates records and makes feedback totals inaccurate.
What problems is the product solving and how is that benefiting you?
Managing large amounts of customer feedback and breaking that feedback into clear action items.
Tobias S.
Sentiment Insights for Faster, Smarter Decisions
Reviewed on Jan 05, 2026
Review provided by G2
What do you like best about the product?
Understanding user sentiment in seconds rather than hours or days helps make decisions quicker and more accurately. The inbuilt dashboards allow you to see trends over time and a quick daily check helps you spot issues before them come through traditional channels. Support has been great and easy to work with.
What do you dislike about the product?
As with all support analysis, it's sentiment only.
What problems is the product solving and how is that benefiting you?
Enterpret allows us product folks to validate all decisions with real user feedback without slowing down the process.
Kayla G.
Effortless Feedback Analysis and Outstanding Support
Reviewed on Jan 02, 2026
Review provided by G2
What do you like best about the product?
I love how easy Enterpret makes it to gather customer feedback and ticket trends. Sometimes I need to gather data in a hurry or might not know exactly how to set up a dashboard in order to gather what I need. Enterpret's Wisdom feature is exactly what I need for that, and it's become my trusted sidekick.
The support we get from Enterpret is also top-notch. Any time I've had an issue I've never had to wait more than a day for a fix, and I don't think I've ever waited more than an hour for a response to let me know that they're looking into something(sometimes they've even got a workaround ready to go for me!). I'm such a huge fan of everyone I've interacted with at Enterpret.
The support we get from Enterpret is also top-notch. Any time I've had an issue I've never had to wait more than a day for a fix, and I don't think I've ever waited more than an hour for a response to let me know that they're looking into something(sometimes they've even got a workaround ready to go for me!). I'm such a huge fan of everyone I've interacted with at Enterpret.
What do you dislike about the product?
There isn't anything I truly dislike about Enterpret; any issues I've encountered have just been part of the natural growing pains, and these have improved significantly over the past few months. However, I do wish that Wisdom were a bit more smarter at times. For example, when I ask it to identify trends over a specific period, it occasionally provides two separate trends that really should be grouped together.
What problems is the product solving and how is that benefiting you?
Enterpret is allowing me to be a better advocate for our users. With it, I'm able to provide better feedback to our product teams, and highlight emerging issues that need additional resources.