Sold by: Enterpret
Unified customer feedback analysis to help ensure no customer pain goes unnoticed.
Overview
Enterpret is cutting-edge feedback analytics that aggregates qualitative feedback from diverse sources like support conversations, social media, surveys, community forums, and sales calls and analyzes this data with custom AI models, empowering product builders with actionable insights from user feedback.
Customer-centric product companies like Notion, Loom, The Browser Company, and many others use Enterpret to know their customer pain in real-time, spot emerging trends and anomlies in their feedback, and make data-backed product decisions to drive retention.
Some typical use cases we see for Enterpret are -
- Getting alerted on anomalous patterns in customer feedback post a feature/version release.
- Contrasting customer feedback across different behavioral cohorts for deeper insights.
- Closing the loop with customers who have given feedback on any particular topic.
For custom pricing, EULA, or a private contract, please contact aws-mp@enterpret.com for a private offer.
Highlights
- Centralize customer feedback across all channels, such as - Social Media, Zendesk, Surveys, Gong calls, Salesforce, Community Forums, etc.
- Custom AI models to categorize feedback and identify granular reasons behind the feedback.
- Closing the loop with customers who have given feedback on any particular topic.
Details
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Delivery method
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Feedback records | Includes upto 300,000 feedback records per year | $120,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Access support documentation on Enterpret Helpcentre - https://helpcenter.enterpret.com/en Contact support by emailing us here at support@enterpret.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Jayakrishnan K.
Support Product Lead
Reviewed on Feb 28, 2025
Review provided by G2
What do you like best about the product?
Easy to understand and execute the information
What do you dislike about the product?
Need more improvement on differentiating the product area
What problems is the product solving and how is that benefiting you?
Enterpret is solving complicated anlaysis based on month vs month data
Leave a comment0 comments
Fanilo G.
Very useful for Engineers who want to analyze data effectively
Reviewed on Feb 28, 2025
Review provided by G2
What do you like best about the product?
- Excellent ease of use
- Integrates with multiple data sources
- AI quickly spots interesting patterns and identifies problems
- Very easy to build dashboards
Recommendations to others considering the product:
- Ideal for engineering teams seeking powerful yet user-friendly data analysis
- Makes data-driven decision making accessible
- Integrates with multiple data sources
- AI quickly spots interesting patterns and identifies problems
- Very easy to build dashboards
Recommendations to others considering the product:
- Ideal for engineering teams seeking powerful yet user-friendly data analysis
- Makes data-driven decision making accessible
What do you dislike about the product?
Public API could be more powerful, but still good enough
What problems is the product solving and how is that benefiting you?
In my case indentifying quickly patterns on user reviews and highlight group of problems.
Information Technology and Services
Turning users feedback into product improvements
Reviewed on Feb 28, 2025
Review provided by G2
What do you like best about the product?
The granularity of data dives deep into users' feedback, helping us truly understand their needs. It has certainly enabled our organization to transform feedback into actionable steps.
What do you dislike about the product?
There were instances where we needed to raise tech inquiries, but their success team provided amazing support.
What problems is the product solving and how is that benefiting you?
Enterpret helps us analyze user feedback in depth, allowing us to better understand customer needs and make data-driven decisions.
Design
The features are user-friendly and have greatly improved my workflow. I highly recommend it.
Reviewed on Feb 28, 2025
Review provided by G2
What do you like best about the product?
The best part is, by categorizing the data or creating the data dashboard I need, I can simply upload my data, and it helps me manage everything! It saves me a lot of manual work. Amazing!
What do you dislike about the product?
When I perform certain operations, I need to wait for over ten minutes, like merging reasons, but I believe the product will optimize this!
What problems is the product solving and how is that benefiting you?
Data filtering - Manage user feedback to clearly display the issues that matter to users.
Divya G.
Great tool to sift through user feedback
Reviewed on Nov 21, 2023
Review provided by G2
What do you like best about the product?
- Quick overview of key themes of user feedback get from various sources
What do you dislike about the product?
Sometimes reasons require manual clustering and or work to break down chunky big reasons into valid smaller themes. We are working with the team on this :)
What problems is the product solving and how is that benefiting you?
Finding common themes with massive data on user feedback make easy with Enterpret