Sold by: Enterpret
Unified customer feedback analysis to help ensure no customer pain goes unnoticed.
4.5
Overview
Enterpret is cutting-edge feedback analytics that aggregates qualitative feedback from diverse sources like support conversations, social media, surveys, community forums, and sales calls and analyzes this data with custom AI models, empowering product builders with actionable insights from user feedback.
Customer-centric product companies like Notion, Loom, The Browser Company, and many others use Enterpret to know their customer pain in real-time, spot emerging trends and anomlies in their feedback, and make data-backed product decisions to drive retention.
Some typical use cases we see for Enterpret are -
- Getting alerted on anomalous patterns in customer feedback post a feature/version release.
- Contrasting customer feedback across different behavioral cohorts for deeper insights.
- Closing the loop with customers who have given feedback on any particular topic.
For custom pricing, EULA, or a private contract, please contact aws-mp@enterpret.com for a private offer.
Highlights
- Centralize customer feedback across all channels, such as - Social Media, Zendesk, Surveys, Gong calls, Salesforce, Community Forums, etc.
- Custom AI models to categorize feedback and identify granular reasons behind the feedback.
- Closing the loop with customers who have given feedback on any particular topic.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Feedback records | Includes upto 300,000 feedback records per year | $120,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Access support documentation on Enterpret Helpcentre - https://helpcenter.enterpret.com/en Contact support by emailing us here at support@enterpret.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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100
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Feedback Aggregation
Centralizes customer feedback from diverse sources including social media, support tickets, surveys, call recordings, CRM systems, and community forums into a unified platform.
Custom AI-Powered Categorization
Utilizes custom artificial intelligence models to automatically categorize feedback and identify granular reasons and patterns behind customer feedback.
Anomaly Detection and Trend Analysis
Detects anomalous patterns and emerging trends in customer feedback data to identify significant changes in sentiment or issues following product releases or updates.
Behavioral Cohort Analysis
Enables comparison and contrast of customer feedback across different behavioral cohorts to derive deeper insights and segment-specific understanding.
Feedback Loop Management
Provides functionality to track and close feedback loops by enabling organizations to follow up with customers on specific topics they have provided feedback about.
Multi-Source Feedback Aggregation
Gathers customer feedback from support tickets, product analytics, social media, app stores, and surveys into a centralized platform
Automated Feedback Categorization
AI agents automatically sort and categorize customer feedback into thousands of categories for prioritization and analysis
Real-Time Alert and Notification System
Sends real-time alerts on customer issues via Slack, Microsoft Teams, or PagerDuty with automated root cause analysis
Natural Language Query Interface
Enables users to ask natural language questions about customer data and receive actionable insights on topics like retention and competitive positioning
Integration with Development and Ticketing Tools
Integrates with Jira and GitHub to route identified issues and insights directly to relevant teams for action
AI-Powered Social Listening
Captures real-time audience insights from millions of unfiltered thoughts, opinions, and feedback across social channels to inform business strategy and identify new opportunities.
Multi-Channel Publishing and Engagement
Operates across all major social media networks and digital platforms with centralized publishing, scheduling, and engagement tools for content distribution and audience interaction.
Customizable Analytics and Reporting
Provides flexible analytics tools that allow tailoring of reports and metrics to measure campaign results, content performance, and social ROI across organizational departments.
AI-Powered Automation Workflows
Delivers automation-powered workflows designed to streamline business processes, provide actionable data access, and enable teams to focus on strategic and creative initiatives.
Customer Lifecycle Engagement Tools
Offers AI and automation-powered engagement capabilities to deliver personalized support across customer journey touchpoints on preferred social media channels.
Standard contract
No
Customer reviews
Scott W.
Cuts down manual review time significantly
Reviewed on Feb 12, 2026
Review provided by G2
What do you like best about the product?
The Wisdom (AI Chat) feature is a game-changer. It lets me explore all our customer feedback sources in one place, from support tickets to NPS responses to sales calls to feature requests, without switching contexts or manually synthesizing across tools. I can ask natural language questions and get answers grounded in actual customer voice, which dramatically speeds up discovery and decision-making.
What do you dislike about the product?
Setting up integrations and linking customer data could be smoother. Getting feedback sources connected and mapped to customer attributes takes more effort than I'd like, and that friction limits our ability to extract strong quantitative insights from the platform.
What problems is the product solving and how is that benefiting you?
Enterpret dramatically accelerates trend discovery in product feedback. What used to require hours of manual review across multiple sources now takes seconds. We can quickly surface deep insights and then dig even further into the underlying feedback to validate what we're seeing. It's transformed how fast we can move from raw customer input to actionable understanding.
Computer Software
Saves Hours by Auto-Grouping Feedback and Making Trends Actionable
Reviewed on Feb 05, 2026
Review provided by G2
What do you like best about the product?
The AI does a decent job of grouping similar feedback together which saves a ton of manual work. We used to have someone spend hours tagging tickets every week. Now it happens automatically. I like that I can drill down from a high level trend int the actual tickets. It's one to see "billing complaints are up 20%" but being able to read exactly what people are saying makes it way more actionable. Setup was smoother than I expected. We connected Zendesk and had dataflowing within a day or two.
What do you dislike about the product?
There's definitely a learning curve. Took me a bit to figure out how all the pieces fit together. More templates or guided setups would help new users get started faster.
What problems is the product solving and how is that benefiting you?
Automates the boring part of customer feedback analysis so we can spend time on the insights instead of the sorting. Much more efficient than our old process.
Computer Software
Solid way to get a handle on feedback across channels
Reviewed on Feb 04, 2026
Review provided by G2
What do you like best about the product?
The ability to see trends across all our feedback sources in one place has been really valuable. We have tickets coming in from Zendesk, reviews from the app stores, and NPS responses, and Enterpret brings it all together so I can actually see the full picture. Wisdom has become my go-to for quick research. If a PM asks me what users think about a specific flow, I can get them an answer with examples in a few minutes instead of spending an hour digging through tickets. The Slack alerts are also clutch. We've caught a couple of emerging issues early because of them.
What do you dislike about the product?
The taxonomy needs some ongoing attention. You'll end up with similar reasons that should probably be merged together, so you have to check in on it periodically. Not a huge deal but it's something to be aware of.
What problems is the product solving and how is that benefiting you?
It's helping us understand what's actually driving user frustration without having to manually comb through thousands of tickets. We can prioritize based on real data now.
Varun R.
Effortless Customer Insights with Minor Integration Needs
Reviewed on Feb 04, 2026
Review provided by G2
What do you like best about the product?
I like Enterpret because as a tech lead, it gives me a high-level overview of what's changing with our customers, what our customers care most about, and the problems they're running into. I also appreciate being able to drill down into individual cases to help specific customers. Additionally, I found the setup easy; I didn't set it up myself, but it was simple to get going, and I felt productive from day one.
What do you dislike about the product?
I wish more of the company was using it and I think the biggest barrier to that is integrations with our existing tools. Being able to see Enterpret-powered insights in the other tools (like our internal AI Agent) that we use would mean that we'd be able to action on it faster.
What problems is the product solving and how is that benefiting you?
Enterpret helps us understand customer support conversations, identifying main feedback areas and what's changing. It provides a high-level overview while allowing us to drill down into specific cases, improving customer support by helping us address individual issues. It's the best tool I've used for reporting on customer insights.
Computer Software
Enterpret gives us the full picture of customer feedback without the usual chaos
Reviewed on Feb 03, 2026
Review provided by G2
What do you like best about the product?
Itʼs honestly the first tool weʼve used where all of our feedback feels like itʼs in
one place and actually usable. We pull in support tickets, survey responses,
and notes from customer calls and itʼs super easy to browse everything in one
spot. Wisdom is also great when I ask random questions like “are we seeing
more complaints about onboarding lately?” because I can get an answer fast
and still click into real examples.
one place and actually usable. We pull in support tickets, survey responses,
and notes from customer calls and itʼs super easy to browse everything in one
spot. Wisdom is also great when I ask random questions like “are we seeing
more complaints about onboarding lately?” because I can get an answer fast
and still click into real examples.
What do you dislike about the product?
No major negatives, especially compared to what we were doing before
(manually tagging in spreadsheets).
(manually tagging in spreadsheets).
What problems is the product solving and how is that benefiting you?
We used to have feedback spread across too many tools and it was hard for me to know what was actually trending vs what we just happened to hear in a few
conversations. Enterpret helps us centralize everything, quantify themes, and share insights with Product team in a way that feels grounded in customer
truth. Itʼs made our VoC work way faster and way more consistent
conversations. Enterpret helps us centralize everything, quantify themes, and share insights with Product team in a way that feels grounded in customer
truth. Itʼs made our VoC work way faster and way more consistent