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Requires an investment of time and effort, but if you do it, you will reap the rewards
What do you like best about the product?
Its a great tool for easily visualizing trends and feedback from your different sources.
What do you dislike about the product?
It does require a bit of work from the users to get some good results.
What problems is the product solving and how is that benefiting you?
We receive thousands of customer feedback per month. It is very difficult and time consuming to review all of these feedback, and categorize them into relevant themes, and share the feedback with the relevant teams, month over month.
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A powerful, user-friendly tool for socializing customer insights.
What do you like best about the product?
The implementation process for Enterpret was straightforward and remarkably user-friendly. The Enterpret team played a pivotal role in expediting our onboarding process, offering assistance through comprehensive training sessions, support, and a close working partnership. They actively listened to our needs and were receptive to our feedback, going so far as to develop several customized dashboards and reporting templates specifically tailored to our requirements. This proactive approach allowed us to start reaping the benefits of the Enterpret platform almost immediately.
I am very pleased with Enterpret's AI summarization feature. The summaries generated by the AI are accurate and incredibly helpful in improving our team’s ability to share high-level insights across teams.
I find Enterpret's built-in functionality to be incredibly valuable, particularly the ability to rearrange dashboards and add custom text or media. This allows us to contextualize and tailor the presentation of data to specific needs or audiences.
I am very pleased with Enterpret's AI summarization feature. The summaries generated by the AI are accurate and incredibly helpful in improving our team’s ability to share high-level insights across teams.
I find Enterpret's built-in functionality to be incredibly valuable, particularly the ability to rearrange dashboards and add custom text or media. This allows us to contextualize and tailor the presentation of data to specific needs or audiences.
What do you dislike about the product?
Although the ongoing management and maintenance of our taxonomy requires a considerable amount of effort and regular attention, we are still able to derive significant value and benefits.
I would like to see continued development and optimization of the Slack integration to support sharing of more concise, high level summaries as well as the ability to share individual reports as opposed to entire dashboards.
I would like to see continued development and optimization of the Slack integration to support sharing of more concise, high level summaries as well as the ability to share individual reports as opposed to entire dashboards.
What problems is the product solving and how is that benefiting you?
The implementation of our new user insights platform has significantly streamlined our team's workflow. The platform's intuitive interface and powerful search capabilities have made it remarkably easy to find answers to the majority of our user insights questions. This efficiency has resulted in a considerable reduction in the time our team typically spends on collecting, analyzing, and synthesizing customer feedback.
Extremely helpful for research + design, strategy + tactics
What do you like best about the product?
Enterpret is an invaluable tool for user-centric designers and researchers who are constantly seeking to understand their users’ perspectives. It makes finding patterns in user feedback much easier, but it also helps with finding and understanding research our team (or other teams in our org) have conducted in the past. Beyond its tactical advantages, it has also helped our team shaping and refine our product strategy over time.
What do you dislike about the product?
While Enterpret offers a robust feature set and valuable functionalities, the overall user experience could use some work. A more intuitive UI and overall design rework would make it even more effective.
What problems is the product solving and how is that benefiting you?
Consolidating and understanding user feedback/sentiment, tracking and referencing research findings
Excellent and super useful
What do you like best about the product?
Real-time analysis of data that allows to check and needs immediate attention which helps in customer experience.
What do you dislike about the product?
Nothing, features ,UI and integration all look good.
What problems is the product solving and how is that benefiting you?
Escaltion which needs immediate check helping to solve customer issue at the earliest.
Enterpret allows you to easily track millions of user feedback with a few clicks
What do you like best about the product?
Summarises straight forward feedback like feature requests very well which makes large amounts of feedback very digestible for anyone, even if they're new to Enterpret. Learning the tool is quite simple.
It's also really convenient that you can use Quantify searches to breakdown feedback in different details using metadata. This is really helpful for analyses.
Enterpret team is very hands on with feedback from the team and actions bugs/incidents in a timely manner.
It's also really convenient that you can use Quantify searches to breakdown feedback in different details using metadata. This is really helpful for analyses.
Enterpret team is very hands on with feedback from the team and actions bugs/incidents in a timely manner.
What do you dislike about the product?
It can be difficult to maintain taxonomy and requires a significant amount of manpower to constantly merge duplicate reasons, etc.
Complex issues are a little difficult to track with Enterpret because categorisation is surface level.
Complex issues are a little difficult to track with Enterpret because categorisation is surface level.
What problems is the product solving and how is that benefiting you?
It helps easily determine top requests and issues based on user feedback so product teams can prioritise goals based on contact drivers. It also helps with flagging and investigation of emerging issues in user feedback.
Intuitive, easy to implement, and a great way to socialize insights across an organization
What do you like best about the product?
Implementing and sharing customer support insights broadly through Enterpret is so easy. Specialists can quickly and easily curate insights relevant to their areas. Our broader organization can easily discover insights of interest on their own. It's quickly becoming a core part of operations that we are using more frequently over time.
What do you dislike about the product?
Some features require more manual attention to optimize their functionality, namely, their taxonomy features. We would like to take advantage of these features but have not yet had the resources to optimize them. It would be helpful if they were more flexible now, provided more clarity on taxonomy definitions, and had more editing capacity for those definitions.
What problems is the product solving and how is that benefiting you?
We are able to curate and socialize voice of the customer athletes from numerous key sources across our entire organization through Enterpret. This tool enables support specialists to convey key insights relevant to their areas of ownership with depth, while empowering anyone in our organization to discover the insights of interests to them on their own without disrupting operations. Enterpret has facilitated an increase in awareness of what our customers are saying, with speed, without taxing individuals or workflows with additional requests.
Great tool for Customter Insights!
What do you like best about the product?
I'm very new to using Enterpret but found the tool very powerful and was able to pick it up quite quickly.
Overall I find the level of data connections OTB to be very comprehensive, and it's already helped to reduce some back and forth among internal teams when pulling together insights around issues.
Overall I find the level of data connections OTB to be very comprehensive, and it's already helped to reduce some back and forth among internal teams when pulling together insights around issues.
What do you dislike about the product?
Being so reliant on AI is a blessing and a curse. Although the AI is very powerful, the insights need to be taken with a grain of salt under the context that AI will never perfectly capture the nuance or context of certain conversations.
The platform also can be quite complex to use - especially with so many variables.
I like the flexibility in filtering, but personally prefer a bit more flexibility in building boolean queries and don't find their query builder as intuitive as I'd like
The platform also can be quite complex to use - especially with so many variables.
I like the flexibility in filtering, but personally prefer a bit more flexibility in building boolean queries and don't find their query builder as intuitive as I'd like
What problems is the product solving and how is that benefiting you?
Enterpret is helping to summarize vast amounts of customer data and help in quickly surfacing issues and opportunities.
Enterpret uses AI to analyze customer feedback for product insights.
What do you like best about the product?
One of my favorite things about Enterpret is its ability to consolidate and analyze customer feedback from support tickets. This makes it easier to get a complete picture of what customers like or dislike about our product or releases.
Enterpret helps identify common pain points, areas for improvement, and positive trends and opportunities. This information can be used to make informed decisions about product development and marketing.
Overall, I think Enterpret is a great tool for any company that wants to improve its customer experience.
Enterpret helps identify common pain points, areas for improvement, and positive trends and opportunities. This information can be used to make informed decisions about product development and marketing.
Overall, I think Enterpret is a great tool for any company that wants to improve its customer experience.
What do you dislike about the product?
There can be a lot of issues while trying to incorporate a variety of data sources.
The feedback from the users might not be related to a specific topic that we are trying to get information about.
There's always the potential for misinterpretations in customer feedback.
The feedback from the users might not be related to a specific topic that we are trying to get information about.
There's always the potential for misinterpretations in customer feedback.
What problems is the product solving and how is that benefiting you?
Most of the customer feedback are unstructured, making it difficult to analyze manually, Enterpret can be useful to get the summary of the feedbacks.
It helps in identifying meaningful patterns and insights from the user feedbacks. It automates much of this process, saving significant time.
It helps in identifying meaningful patterns and insights from the user feedbacks. It automates much of this process, saving significant time.
A smart detective for user insights
What do you like best about the product?
I like that I can easily get insights based on prompt, it's quick and intuitive
What do you dislike about the product?
In my role, I’d love to gain insights from survey feedback to analyze user experience with support—not just reasons for reaching out. However, this seems to be a current limitation of the tool.
What problems is the product solving and how is that benefiting you?
It helps me identify common root causes for specific topics and streamline my analysis with its filter and custom prompt options. Plus, with just a few clicks, I can create charts and summaries, making it easier to provide quick insights to my stakeholders.
Brings light to our unstructured data
What do you like best about the product?
Enterpret has been a fantastic tool when it comes to making sense of an inordinate amount of customer feedback.
What do you dislike about the product?
While helpful to bring together themes, Enterpret's analysis can lack some depth or fail to provide the full context of what's backing its response
What problems is the product solving and how is that benefiting you?
Enterpret is helping us quantify datasets that were too large and unstructured to pull out definitive conclusions. It's allowing us to understand how much a certain dynamic is affecting customers.
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