Enterpret - Feedback Analytics Platform
EnterpretReviews from AWS customer
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Cuts down manual review time significantly
What do you like best about the product?
The Wisdom (AI Chat) feature is a game-changer. It lets me explore all our customer feedback sources in one place, from support tickets to NPS responses to sales calls to feature requests, without switching contexts or manually synthesizing across tools. I can ask natural language questions and get answers grounded in actual customer voice, which dramatically speeds up discovery and decision-making.
What do you dislike about the product?
Setting up integrations and linking customer data could be smoother. Getting feedback sources connected and mapped to customer attributes takes more effort than I'd like, and that friction limits our ability to extract strong quantitative insights from the platform.
What problems is the product solving and how is that benefiting you?
Enterpret dramatically accelerates trend discovery in product feedback. What used to require hours of manual review across multiple sources now takes seconds. We can quickly surface deep insights and then dig even further into the underlying feedback to validate what we're seeing. It's transformed how fast we can move from raw customer input to actionable understanding.
Saves Hours by Auto-Grouping Feedback and Making Trends Actionable
What do you like best about the product?
The AI does a decent job of grouping similar feedback together which saves a ton of manual work. We used to have someone spend hours tagging tickets every week. Now it happens automatically. I like that I can drill down from a high level trend int the actual tickets. It's one to see "billing complaints are up 20%" but being able to read exactly what people are saying makes it way more actionable. Setup was smoother than I expected. We connected Zendesk and had dataflowing within a day or two.
What do you dislike about the product?
There's definitely a learning curve. Took me a bit to figure out how all the pieces fit together. More templates or guided setups would help new users get started faster.
What problems is the product solving and how is that benefiting you?
Automates the boring part of customer feedback analysis so we can spend time on the insights instead of the sorting. Much more efficient than our old process.
Solid way to get a handle on feedback across channels
What do you like best about the product?
The ability to see trends across all our feedback sources in one place has been really valuable. We have tickets coming in from Zendesk, reviews from the app stores, and NPS responses, and Enterpret brings it all together so I can actually see the full picture. Wisdom has become my go-to for quick research. If a PM asks me what users think about a specific flow, I can get them an answer with examples in a few minutes instead of spending an hour digging through tickets. The Slack alerts are also clutch. We've caught a couple of emerging issues early because of them.
What do you dislike about the product?
The taxonomy needs some ongoing attention. You'll end up with similar reasons that should probably be merged together, so you have to check in on it periodically. Not a huge deal but it's something to be aware of.
What problems is the product solving and how is that benefiting you?
It's helping us understand what's actually driving user frustration without having to manually comb through thousands of tickets. We can prioritize based on real data now.
Effortless Customer Insights with Minor Integration Needs
What do you like best about the product?
I like Enterpret because as a tech lead, it gives me a high-level overview of what's changing with our customers, what our customers care most about, and the problems they're running into. I also appreciate being able to drill down into individual cases to help specific customers. Additionally, I found the setup easy; I didn't set it up myself, but it was simple to get going, and I felt productive from day one.
What do you dislike about the product?
I wish more of the company was using it and I think the biggest barrier to that is integrations with our existing tools. Being able to see Enterpret-powered insights in the other tools (like our internal AI Agent) that we use would mean that we'd be able to action on it faster.
What problems is the product solving and how is that benefiting you?
Enterpret helps us understand customer support conversations, identifying main feedback areas and what's changing. It provides a high-level overview while allowing us to drill down into specific cases, improving customer support by helping us address individual issues. It's the best tool I've used for reporting on customer insights.
Enterpret gives us the full picture of customer feedback without the usual chaos
What do you like best about the product?
Itʼs honestly the first tool weʼve used where all of our feedback feels like itʼs in
one place and actually usable. We pull in support tickets, survey responses,
and notes from customer calls and itʼs super easy to browse everything in one
spot. Wisdom is also great when I ask random questions like “are we seeing
more complaints about onboarding lately?” because I can get an answer fast
and still click into real examples.
one place and actually usable. We pull in support tickets, survey responses,
and notes from customer calls and itʼs super easy to browse everything in one
spot. Wisdom is also great when I ask random questions like “are we seeing
more complaints about onboarding lately?” because I can get an answer fast
and still click into real examples.
What do you dislike about the product?
No major negatives, especially compared to what we were doing before
(manually tagging in spreadsheets).
(manually tagging in spreadsheets).
What problems is the product solving and how is that benefiting you?
We used to have feedback spread across too many tools and it was hard for me to know what was actually trending vs what we just happened to hear in a few
conversations. Enterpret helps us centralize everything, quantify themes, and share insights with Product team in a way that feels grounded in customer
truth. Itʼs made our VoC work way faster and way more consistent
conversations. Enterpret helps us centralize everything, quantify themes, and share insights with Product team in a way that feels grounded in customer
truth. Itʼs made our VoC work way faster and way more consistent
Good for getting insights to the right people
What do you like best about the product?
Enterpret has been great for getting customer intelligence to the people who need
it. Our product team used to rely on secondhand summaries from support. Now
they can see what users are saying directly and dig into specifics when they need
to.
The dashboards are easy to customize and share. I built a few for different
stakeholders and they actually use them, which was a pleasant surprise. Nobody
used the old reports I sent out.
Wisdom is useful when someone throws a random question at me. I can usually
get them an answer pretty quickly.
it. Our product team used to rely on secondhand summaries from support. Now
they can see what users are saying directly and dig into specifics when they need
to.
The dashboards are easy to customize and share. I built a few for different
stakeholders and they actually use them, which was a pleasant surprise. Nobody
used the old reports I sent out.
Wisdom is useful when someone throws a random question at me. I can usually
get them an answer pretty quickly.
What do you dislike about the product?
I've noticed it can be a bit slow sometimes, especially when running bigger
queries or loading dashboards with a lot of data. Not a huge deal but noticeable.
queries or loading dashboards with a lot of data. Not a huge deal but noticeable.
What problems is the product solving and how is that benefiting you?
Gets user feedback out of the support silo and into the hands of people making
product decisions. Everyone's working from the same source now.
product decisions. Everyone's working from the same source now.
Great for getting to the “why” behind customer complaints
What do you like best about the product?
Itʼs really good at helping you connect the dots. Instead of just seeing “billing issues” as a bucket, I can dig in and understand whatʼs actually happening and what customers are saying in their own words. I like that I can simply prompt Wisdom “whatʼs going on with this feature?” and it summarize all everything, and also point me to exact customer quotes.
What do you dislike about the product?
Besides Wisdom, the UI has a lot going on at first, so it can feel a little overwhelming initially. Once you get used to it, itʼs fine, but the first couple sessions took me a bit. The Enterpret team was pretty helpful through the onboarding phase.
What problems is the product solving and how is that benefiting you?
Itʼs solving the problem of having too much qualitative feedback and not enough time to read and make sense of it. We used to rely on manual tagging in spreadsheets and it was easy to miss patterns. Now we can understand whatʼs coming up, quantify it, and share it with the team with actual proof behind it.
Massive Time-Saver for Customer Feedback Insights—Now Even Better After the 2025 Update
What do you like best about the product?
Enterpret saves me a lot of time. We collect customer feedback from many different sources—support tickets, in-app feedback surveys, sales calls, and more—and reviewing, structuring, and summarizing all of that information was always a challenge. Enterpret essentially takes care of that work for you. When it comes to querying the data and using AI prompts to pull out insights, the latest update they made (late 2025) improved the experience dramatically: before it was OK, and now it’s great.
What do you dislike about the product?
To get the best out of it, you do need to put in some setup work upfront (mapping product areas and how they relate, etc.). That said, their team helps a lot with this, and so far it’s been mostly a one-time setup with low maintenance afterward.
What problems is the product solving and how is that benefiting you?
It helps me understand customer needs and weigh them against each other.
Enterpret Enhancing the: Voice of the Client
What do you like best about the product?
It’s very user-friendly when it comes to creating dashboards and wisdom.
What do you dislike about the product?
When collecting client feedback, the system hasn’t been able to identify a consistent set of themes, which makes it harder to track and follow trends over time. It also seems to struggle when pulling direct quotes from client comments.
What problems is the product solving and how is that benefiting you?
We use Enterpret to summarize client feedback. That feedback helps us pinpoint areas for improvement, such as client service, hardware issues, software issues, and more. Overall, it saves us a lot of time.
Enterpret Makes Customer Feedback Insights Fast and Actionable
What do you like best about the product?
As a PM, a big part of my job is keeping my finger on the pulse of what customers want, and Enterpret helps massively with that. It makes it easy to get a holistic view of qualitative feedback across multiple sources in one place. The taxonomy lets me quickly drill into my specific product area and understand what’s actually going on in detail. Wisdom is great for getting a high-level sense of themes and then interrogating the data further. The alerts functionality is also really powerful - we recently used it to monitor sentiment changes around a new feature to make sure everything was working as expected.
What do you dislike about the product?
Like any LLM-powered tool, I don’t fully trust it as a single source of truth yet and tend to use it more directionally rather than definitively. I’m also not sure if there’s a way to weight feedback differently - we ingest some noisier sources (like Typeform surveys) which can sometimes dilute the more useful signals. While the onboarding session from the team was really helpful, I’m not always sure where to start otherwise, and I know I’m probably not using the product to its full potential yet. Finally, it’s not something I naturally reach for in my day-to-day workflow - I have to consciously remember to use it, and I wonder if any tighter integrations (for example with tools like Notion) could make it feel more embedded and easier to adopt. But probably not likely as notion push notion AI onto customers!
What problems is the product solving and how is that benefiting you?
Enterpret helps solve the problem of fragmented customer feedback by bringing everything together in one place. As a PM, this makes it much easier to understand what the highest-priority issues and needs are for our customers. Having a single, aggregated view across all our feedback sources gives me confidence that I’m basing decisions on the full picture, rather than a partial or biased set of inputs.
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