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Enterpret allows you to easily track millions of user feedback with a few clicks
What do you like best about the product?
Summarises straight forward feedback like feature requests very well which makes large amounts of feedback very digestible for anyone, even if they're new to Enterpret. Learning the tool is quite simple.
It's also really convenient that you can use Quantify searches to breakdown feedback in different details using metadata. This is really helpful for analyses.
Enterpret team is very hands on with feedback from the team and actions bugs/incidents in a timely manner.
It's also really convenient that you can use Quantify searches to breakdown feedback in different details using metadata. This is really helpful for analyses.
Enterpret team is very hands on with feedback from the team and actions bugs/incidents in a timely manner.
What do you dislike about the product?
It can be difficult to maintain taxonomy and requires a significant amount of manpower to constantly merge duplicate reasons, etc.
Complex issues are a little difficult to track with Enterpret because categorisation is surface level.
Complex issues are a little difficult to track with Enterpret because categorisation is surface level.
What problems is the product solving and how is that benefiting you?
It helps easily determine top requests and issues based on user feedback so product teams can prioritise goals based on contact drivers. It also helps with flagging and investigation of emerging issues in user feedback.
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Intuitive, easy to implement, and a great way to socialize insights across an organization
What do you like best about the product?
Implementing and sharing customer support insights broadly through Enterpret is so easy. Specialists can quickly and easily curate insights relevant to their areas. Our broader organization can easily discover insights of interest on their own. It's quickly becoming a core part of operations that we are using more frequently over time.
What do you dislike about the product?
Some features require more manual attention to optimize their functionality, namely, their taxonomy features. We would like to take advantage of these features but have not yet had the resources to optimize them. It would be helpful if they were more flexible now, provided more clarity on taxonomy definitions, and had more editing capacity for those definitions.
What problems is the product solving and how is that benefiting you?
We are able to curate and socialize voice of the customer athletes from numerous key sources across our entire organization through Enterpret. This tool enables support specialists to convey key insights relevant to their areas of ownership with depth, while empowering anyone in our organization to discover the insights of interests to them on their own without disrupting operations. Enterpret has facilitated an increase in awareness of what our customers are saying, with speed, without taxing individuals or workflows with additional requests.
Great tool for Customter Insights!
What do you like best about the product?
I'm very new to using Enterpret but found the tool very powerful and was able to pick it up quite quickly.
Overall I find the level of data connections OTB to be very comprehensive, and it's already helped to reduce some back and forth among internal teams when pulling together insights around issues.
Overall I find the level of data connections OTB to be very comprehensive, and it's already helped to reduce some back and forth among internal teams when pulling together insights around issues.
What do you dislike about the product?
Being so reliant on AI is a blessing and a curse. Although the AI is very powerful, the insights need to be taken with a grain of salt under the context that AI will never perfectly capture the nuance or context of certain conversations.
The platform also can be quite complex to use - especially with so many variables.
I like the flexibility in filtering, but personally prefer a bit more flexibility in building boolean queries and don't find their query builder as intuitive as I'd like
The platform also can be quite complex to use - especially with so many variables.
I like the flexibility in filtering, but personally prefer a bit more flexibility in building boolean queries and don't find their query builder as intuitive as I'd like
What problems is the product solving and how is that benefiting you?
Enterpret is helping to summarize vast amounts of customer data and help in quickly surfacing issues and opportunities.
Enterpret uses AI to analyze customer feedback for product insights.
What do you like best about the product?
One of my favorite things about Enterpret is its ability to consolidate and analyze customer feedback from support tickets. This makes it easier to get a complete picture of what customers like or dislike about our product or releases.
Enterpret helps identify common pain points, areas for improvement, and positive trends and opportunities. This information can be used to make informed decisions about product development and marketing.
Overall, I think Enterpret is a great tool for any company that wants to improve its customer experience.
Enterpret helps identify common pain points, areas for improvement, and positive trends and opportunities. This information can be used to make informed decisions about product development and marketing.
Overall, I think Enterpret is a great tool for any company that wants to improve its customer experience.
What do you dislike about the product?
There can be a lot of issues while trying to incorporate a variety of data sources.
The feedback from the users might not be related to a specific topic that we are trying to get information about.
There's always the potential for misinterpretations in customer feedback.
The feedback from the users might not be related to a specific topic that we are trying to get information about.
There's always the potential for misinterpretations in customer feedback.
What problems is the product solving and how is that benefiting you?
Most of the customer feedback are unstructured, making it difficult to analyze manually, Enterpret can be useful to get the summary of the feedbacks.
It helps in identifying meaningful patterns and insights from the user feedbacks. It automates much of this process, saving significant time.
It helps in identifying meaningful patterns and insights from the user feedbacks. It automates much of this process, saving significant time.
A smart detective for user insights
What do you like best about the product?
I like that I can easily get insights based on prompt, it's quick and intuitive
What do you dislike about the product?
In my role, I’d love to gain insights from survey feedback to analyze user experience with support—not just reasons for reaching out. However, this seems to be a current limitation of the tool.
What problems is the product solving and how is that benefiting you?
It helps me identify common root causes for specific topics and streamline my analysis with its filter and custom prompt options. Plus, with just a few clicks, I can create charts and summaries, making it easier to provide quick insights to my stakeholders.
Brings light to our unstructured data
What do you like best about the product?
Enterpret has been a fantastic tool when it comes to making sense of an inordinate amount of customer feedback.
What do you dislike about the product?
While helpful to bring together themes, Enterpret's analysis can lack some depth or fail to provide the full context of what's backing its response
What problems is the product solving and how is that benefiting you?
Enterpret is helping us quantify datasets that were too large and unstructured to pull out definitive conclusions. It's allowing us to understand how much a certain dynamic is affecting customers.
Great for pull quotes
What do you like best about the product?
Great for pulling quotes and hearing feedback in the customer words. Categories are pretty good.
What do you dislike about the product?
For the summarized insights, it is hard to get back to the record. And sometimes the records don't seem to relate to the headline summary
What problems is the product solving and how is that benefiting you?
customer feedback.
Excellent product for feedback analysis
What do you like best about the product?
I really like the Slack bot which gives us weekly feedback which is really useful along with the user metada which helps us dig deep into such issues.
What do you dislike about the product?
The enterpret platform is quite complex at first to look at. It would be helpful if you could simplify it down to the most used products on Enterpret.
What problems is the product solving and how is that benefiting you?
Getting relevant user feedback
A promising service for aggregating data across customer facing teams.
What do you like best about the product?
- Aggregation: The ability to bring together disparate data streams from teams like research, support, sales and social feeds, and draw themes across the data
- Integration: Ease of setting up Slack integrations
- Integration: Ease of setting up Slack integrations
What do you dislike about the product?
- Summarization: Enterpret can take a piece of feedback 5 words long and somehow turn it into a 2 sentence summary
- Ingestion: It's challenging to get all of the data sources effectively piping in
- Customization: Enterpret would be much more powerful if we could give it more of a scaffolding for analysis
- Ingestion: It's challenging to get all of the data sources effectively piping in
- Customization: Enterpret would be much more powerful if we could give it more of a scaffolding for analysis
What problems is the product solving and how is that benefiting you?
Aggregating data across disparate streams.
Turns every customer interaction you have via support into actionable data
What do you like best about the product?
How easy it is to fire it up and ask a question about your business and get well-referenced insights about what customers are struggling with or need. Then using that info to inform where your business needs to focus on.
What do you dislike about the product?
I would like more options to help us close the loop with customers to let them know we have heard their feedback and have acted upon it. From there I'd love to encourage them to send more feedback so we can continue to deliver for them.
What problems is the product solving and how is that benefiting you?
It helps us comb through tens of thousands of conversations to tease out through-lines and turn that into action items for our product and engineering teams.
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