unitQ turns qualitative user feedback into data-driven insights that help companies like Strava, Chime, and AppLovin improve product quality
Overview
unitQ turns qualitative user feedback into data-driven insights that help companies like Strava, Chime, and AppLovin improve product quality. unitQ consolidates feedback across support tickets, social media, app reviews into a central repository. Our AI-driven platform automatically buckets them into hundreds of granular categories and visualizes trends over time. unitQ helps companies detect and fix urgent issues faster and incorporate crucial user feedback into product decisions.
unitQ Monitor gives you:
- Automatic translation from 100+ languages
- Feedback enriched with metadata engineering need to reproduce and fix issues
- Centralized repository to search for feedback across channels
- Dashboard to monitor the frequency of feedback by granular category
- Filter feedback by time range, platform, device, sentiment, location, and more.
- Automatic alerts of new or trending issues
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@unitq.com , for a private offer.
Highlights
- Improvement in retention, growth, and engagement
- Ultimate product quality data pipeline
Details
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Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Units of feedback | 25K monthly units of feedback through unitQ Monitor annual billing | $150,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Additional usage fees as agreed upon in MSA | $50,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
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Customer reviews
Ivan F.
Delivers considerable value yet has room for improvement
Reviewed on Nov 12, 2024
Review provided by G2
What do you like best about the product?
UnitQ has become a crucial part of our strategy to harness customer feedback. Its powerful NLP capabilities allow us to gather and analyze data from multiple channels, helping us identify trends, prioritize pain points, and drive meaningful product changes. As a daily user and internal advocate, it’s an effective solution for any organization looking to understand the voice of the customer on a large scale. Bringing more than 20 disparate qualitative data sources together for a unified VOC that is easy to analyze and categorize has been essential for our team. Integrating new sources is relatively easy, especially with many of the existing pre-built integrations. Additionally, we appreciate the opportunity that still lies ahead for our team. We have been able to build the metadata foundation in order to analyze by cohort yet also understand the journey any user has with our brand.
What do you dislike about the product?
While UnitQ provides substantial value, there are areas where more refinement would elevate the experience. Occasionally, we face minor inconsistencies in data quality, timeline delays, and metadata handling, which slightly impact the tool’s reliability. However, these issues are outweighed by the overall impact UnitQ has had on our workflow and our ability to respond to customer needs.
The tool is still relatively young, yet their willingness to deliver tailored value for Upwork is abundantly clear.
The tool is still relatively young, yet their willingness to deliver tailored value for Upwork is abundantly clear.
What problems is the product solving and how is that benefiting you?
We have more than 20+ disparate qualitative data sources from phone transcripts, to support tickets, to chatbot, to social. UnitQ helps parse the data in a way that is universally understandable, reduces mental load when analyzing, and also allows for enough customization that our team can accomplish complex tasks easily. The categorization model helps identify the "knowns" fairly well, and with more than 600 categories ("monitors") it handles much of the data categorization seamlessly. I primarily leverage the search feature to find nuances in conversations, often times these are the "unknowns" or things that might be missed at first glance. The boolean approach is simple yet effective, providing the majority of searchability optionality needed for identifying, analyzing, and delivering impactful reporting to key stakeholders.
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Jose S.
Game-changer for Quality Monitoring - unitQ exceed expectations
Reviewed on Nov 06, 2024
Review provided by G2
What do you like best about the product?
unitQ give us real-time insights that allow us to proactively address issues before they impact more users. The platform’s AI-driven analysis is amazing, helping us focus on what matters most. And the best is that we continuously see improvements coming up and any needs are always looked-up. Highly recommend it!
What do you dislike about the product?
It's not easy to keep on top of all feature that unitQ has available, so maybe the creation of short 5 minute courses how to use the tool more efficiently whould be a plus.
What problems is the product solving and how is that benefiting you?
It aggregates feedback from thousand of users from various sources in to customized monitors, which allows me to identify quickly any types of issues. With that, it saves a lot of time in manually gathering and sorting feedback.
Food & Beverages
Efficient tool to work with
Reviewed on Sep 10, 2024
Review provided by G2
What do you like best about the product?
UnitQ is really easy to use and understand. We can reach out the customer support anytime we have any questions, they are so supportive.
What do you dislike about the product?
UnitQ doesn't have a brand separator function to filter brand by brand regarding app review.
What problems is the product solving and how is that benefiting you?
UnitQ helps us understand real customer feedback for our brand and the competitors'
Information Technology and Services
Great tool already, with even more potential to it
Reviewed on Aug 27, 2024
Review provided by G2
What do you like best about the product?
unitQ is already a great tool to use based on the strong text analytics quality, easy to use dashboards, and ability to create charts according to our needs, but mostly we value how open the team is to our suggestions and business needs, as well as the quick adoption of our requests. I also appreciate the eagerness of our CSM to support and her being on top of what needs to be done in order for us to achieve our results. Also, the tool was implemented very fast, with the unitQ team being a continous support. Even though we only implemented the tool 6 months ago, we already have high quality and impactful use cases across our 11 brands globally.
What do you dislike about the product?
I would like to suggest the unitQ team to implement timelines on requests as a standard, as we sometimes don't know when to expect something. As a client, we don't need things in a 24 hour turn over rate, but we need to make sure our stakeholders internally are aligned in accordance to timelines. We would prefer to have a longer timeline communicated and that being reliable so we can have our colleagues ready for the next steps in the project.
What problems is the product solving and how is that benefiting you?
unitQ lets us not only analyze large sets of open text data easily, but also lets us benchmark this to our competitors which is not possible via other data sources.
Kenneth B.
unitQ stands alone
Reviewed on Aug 26, 2024
Review provided by G2
What do you like best about the product?
I love the ability to quickly review feedback. The AI feedback summaries and root cause are absolutely clutch functionalities that really help crystalize customer friction. unitQ is also intuitive and easy to use.
What do you dislike about the product?
Some improved functionality around chart organization would be nice; would love the ability to personalize view upon login
What problems is the product solving and how is that benefiting you?
Aggregating feedback around new product functionalities being released in our product; identifying opportunities, sentiment quickly.