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Easy to understand social trends
What do you like best about the product?
UnitQ easily aggregates various social data and makes it effortless to drilldown into trends. The social posts from Reddit and X, for example, highlight very public and painful customer experiences. The ability to quickly find and share specific user experiences helps reinfornce the importance of R&D work.
What do you dislike about the product?
I wish UnitQ had more granuarlity controls so I could get specific information about a sub monitor or specific use cases more quickly.
What problems is the product solving and how is that benefiting you?
Understanding customer problems
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Dedicated team and phenomenal product!
What do you like best about the product?
unitQ is continuously meeting our needs and advancing in its capabilities. The out of the box integration methods make it easy to set up and connect our data sources and streamline our community feedback into actionable insights in the click of a button.
I use unitQ on a daily basis to review insights into our community and help inform strategic decisions across our organisation. The unitQ has always been on-hand and reactive to any questions and issues that have arisen, together we've built a strong relationship which empowers us to further deliver on our members needs.
I use unitQ on a daily basis to review insights into our community and help inform strategic decisions across our organisation. The unitQ has always been on-hand and reactive to any questions and issues that have arisen, together we've built a strong relationship which empowers us to further deliver on our members needs.
What do you dislike about the product?
Some solvable fixes such as enabling the same integration across multipl unitQ brands (jira cloud integration) would further improve the already very easy integrations and enable us to further operationalise unitQ in our business.
What problems is the product solving and how is that benefiting you?
unitQ is helping us to raise technical issues to our engineering teams much faster than before, we're now able to flag issues before agents have a chance to report them via our customer service channels which means members are experiencing less time in issue too!
A great tool for analyzing customer feedback across platforms
What do you like best about the product?
It is easy to navigate and has very granular information. The support from the UnitQ team is also outstanding, they even came to our sites to help the team adopt the tool in the easiest way.
What do you dislike about the product?
The Zendesk integration had some issues at first and the data cleanup was messy for Support specifically, but the team was very helpful to solve these asap.
What problems is the product solving and how is that benefiting you?
Its helping the Support team communicate impact on ticket volumes in specific areas more clearly, for example the HelpCenter team knows which articles require the most attention. Additionally, it helps identify anomalies in our data, which can leard to faster incident resolution.
Great tool for understanding user feedback
What do you like best about the product?
This is the only software that provides complete visibility of user feedback with automatic classification / topic extraction from individual reviews and support queries.
It has a straightforward interface; the onboaridng process was quite straightforward, and it is used regularly by a few dozen people in our organisation.
It has a straightforward interface; the onboaridng process was quite straightforward, and it is used regularly by a few dozen people in our organisation.
What do you dislike about the product?
The process of creating and managing monitors could be more transparent, as well as manual tweaking of monitors and historical aggregation of feedback by monitor (i.e. by topic).
One thing to improve would be more involved onboarding of new users: offering more training and integration support.
One thing to improve would be more involved onboarding of new users: offering more training and integration support.
What problems is the product solving and how is that benefiting you?
UnitQ allows us easier access, navigation, and analysis of user feedback we receive on the app stores and throughout our internal feedback tools (e.g. Zendesk). It also allows us to monitor trends in this feedback through automated alerts that quickly inform us through Slack about the nacent issues or feedback that our users might be providing through the app store reviews or contact/support forms.
Its very good tool to capture details
What do you like best about the product?
With Early customer feedback , we can take corrective action
What do you dislike about the product?
Try to caputure exact email id this will help us
What problems is the product solving and how is that benefiting you?
We get ealry customer feedback and with this we take action ealry
Comprehensive Insights to Understand Users
What do you like best about the product?
1. Really supportive integration/implementation process. The unitQ team responds quickly and is always open to feedback
2.Combinging external and internal data sources
3. Continuous improvement of the product
4. Provides a lot of data and meta data to help segment trends
2.Combinging external and internal data sources
3. Continuous improvement of the product
4. Provides a lot of data and meta data to help segment trends
What do you dislike about the product?
1. Better accuracy when tagging to monitors
2. GPT features can be fine tuned a bit more to increase relevance
3. A lot of features that can be overwhelming for a new/infrequent user
2. GPT features can be fine tuned a bit more to increase relevance
3. A lot of features that can be overwhelming for a new/infrequent user
What problems is the product solving and how is that benefiting you?
UnitQ is helping us identify trends through external chatter that would otherwise take us a lot of time to summarize and track
Better every day
What do you like best about the product?
The staff at UnirQ is very helpful and collaborative
What do you dislike about the product?
The software seems to do "almost" what you want
What problems is the product solving and how is that benefiting you?
They are looking for new ways to integrate AI into their tool to make analysis swift
Exceptional tracking capabilities and boasts a supportive team to ensure your success
What do you like best about the product?
First of all the team and their dedication to providing best customer support.
The tool is pretty straight forward and you can get started with collecting insights after a few clicks
Very easy to implement and integrate with several addons of interest.
Can be introduced in daily routines.
Many features available and the latest addition with GPT is extremely useful.
The tool is pretty straight forward and you can get started with collecting insights after a few clicks
Very easy to implement and integrate with several addons of interest.
Can be introduced in daily routines.
Many features available and the latest addition with GPT is extremely useful.
What do you dislike about the product?
Some minor UI issues in display and email notifications.
What problems is the product solving and how is that benefiting you?
Main goal is to detect customer friction point as early as possible in order to correct or escalate the matter further within the organization.
Voice Technical Specialist
What do you like best about the product?
Easy to use tool that helps you understand the tone of customers in real time
What do you dislike about the product?
Use of Keywords in the search area should be done carefully, it could mislead sometimes
What problems is the product solving and how is that benefiting you?
making the process of escalation faster
Unitq help me to quckly understand that we have a critical problem and also defined the root cause
What do you like best about the product?
I like UnitQ integration with Slack because I can quickly follow the link and check what the issue is
What do you dislike about the product?
Some of the data inside some groups does not really belong to a specific group
What problems is the product solving and how is that benefiting you?
During big releases, we have a risck of having critical issue and unitQ can inform as from user feedback if the users discover some critical issue
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