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Gong
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential.
For more information, visit www.gong.io or reach out to awspartnerships@gong.io
Reviews (6665)
Veronica K.
Complements Our CRM Perfectly and Delivers Value
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
It just complements our CRM well and provides value in more ways than one.
What do you dislike about the product?
The integration to create users in Gong is automatic but the license assignment isn't so I still have to do that manually. I also run into issues where we're missing calls and I feel like I have to do a lot of digging around to find it. Good thing they have a very responsive support team.
What problems is the product solving and how is that benefiting you?
We're getting really good insight into calls with prospects and clients without having to actually attend. The innovation around transcripts/summary, AI tools within it, have given us a lot of ways to automate and make use of the data/insights we're collecting.
Ashish M.
Automatic Call Capture Makes It Easy to Review Conversations
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
I like its automatic call capture feature, it helps me to look back at the calls later
What do you dislike about the product?
Sometimes fast paced conversations require correcting manually
What problems is the product solving and how is that benefiting you?
I don't need to take notes manually for calls and it alerts me if a deal is in stall
Accounting
Revolutionized Call Summaries, Needs Better Transcription
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
I like how Gong provides a summary when I'm reviewing calls. It's really helpful because I can use keywords to quickly identify if there are any issues with the call or if I'm looking for specific information. The ease of finding what I need is great. I also found the initial setup to be 'so easy,' definitely a nine over 10.
What do you dislike about the product?
The AI translation during calls can be inaccurate because some details or words are not relevant to what the person in the call actually says. This needs to be improved.
What problems is the product solving and how is that benefiting you?
Gong gives easy access to call narratives, offering quick recaps. I like using keywords to spot issues or find specific parts of a call effortlessly.
Vijaysing P.
Gong’s AI Turns Customer Conversations Into Actionable Insights
Reviewed on Jun 03, 2026
Review provided by G2
What do you like best about the product?
I love how Gong uses AI to make sense of customer chats. It auto-records, sorts, and spots key trends in calls and meetings too. This aids coaching, helps grasp what customers want, and lets teams make smarter choices, all without the hassle.
What do you dislike about the product?
nothing to add this time from my side everyhting seems fine
What problems is the product solving and how is that benefiting you?
Gong tackles the issue of understanding customer chats and sales talks by automating the capture and analysis of calls and meetings. It helps users by offering useful insights, boosting sales coaching, spotting risks sooner, and enabling teams to make data-driven choices. This leads to better customer interaction and sales success.
Shareef M.
Powerful Outbound Dialer and Analytics with Smart AI Features
Reviewed on Jun 03, 2026
Review provided by G2
What do you like best about the product?
Outbound dialer, AI rephraser, Activity sequence with multiple options, flows, Analytics specially etc.
What do you dislike about the product?
It does not pull previous email chains in case I am following up 2nd/3rd time with prospect, sometimes it pulls wrong Linkedin profiles when clicked. There are few things which still needs to be fixed or enhanced.
What problems is the product solving and how is that benefiting you?
It organizes the flows in which we need to do contact prospect as an SDR, email writing convinience, all the data required on the same page, user friendly option to switch to different important feautures, etc
Computer Software
Gong’s AI Searchable Transcripts saved me tons of time daily.
Reviewed on Jun 01, 2026
Review provided by G2
What do you like best about the product?
Gong's AI summaries of call recordings, and searchable transcripts saved a lot of time at my work & made my life easier.
What do you dislike about the product?
Sometimes transcripts miss context & AI summaries miss detailed info. I had to review the lengthy call recordings manually which was a bit time consuming.
What problems is the product solving and how is that benefiting you?
It really helps in reducing the ramp/onboarding time. Further, lowers deal risk & tracking customer conversations.
Information Technology and Services
Easy, Seamless to Use with Accurate Forecasting
Reviewed on May 30, 2026
Review provided by G2
What do you like best about the product?
How easy and seamless it is to use. Forecast accuracy
What do you dislike about the product?
Nothing much to be honest, I haven’t disliked anything yet
What problems is the product solving and how is that benefiting you?
Ability to review calls, AI coaching
Justin H.
Coaching and AI-Driven MEDDICV Insights That Deliver
Reviewed on May 30, 2026
Review provided by G2
What do you like best about the product?
The coaching aspects as well as Ai summary with insights around meddicv
What do you dislike about the product?
Onboarding is a bit of a lengthy process
What problems is the product solving and how is that benefiting you?
Real time coaching and alleviating blindspots
Computer Software
AI Call Summaries That Save Hours with Effortless Insights
Reviewed on May 29, 2026
Review provided by G2
What do you like best about the product?
AI call summaries save me hours & it gives the best call insights with zero effort
What do you dislike about the product?
Downsides--I worry about my ability to take notes without gong recording. Relying on it too much. But as a product--I think the only thing is the interface can be complex if you don't know where to look for calls/info
What problems is the product solving and how is that benefiting you?
Gong helps solve spending time researching previous calls to prepare for my future calls.
Lilian S.
Brilliant AI, Extremely Intuitive Platform
Reviewed on May 29, 2026
Review provided by G2
What do you like best about the product?
Gong has completely transformed how we manage our pipeline. The real game-changer for us isn’t just call recording; it’s the applied AI that helps remove subjective bias from our CRM notes. The sentiment analysis and automated insights make it easier to spot deal risks that would have previously gone unnoticed. What’s especially impressive is how the platform stays so robust while still feeling extremely intuitive to use. At this point, we’re no longer making decisions based on opinions—we’re basing them on the reality of our customer interactions.
What do you dislike about the product?
The platform still struggles with non-English languages. For Portuguese and Spanish speakers, transcriptions often miss industry-specific technical terms and don’t capture enough context. As a result, the sentiment analysis can be inaccurate, which significantly reduces the value of the insights for international teams.
What problems is the product solving and how is that benefiting you?
While the platform is top-tier overall, I’d love to see more polished AI accuracy with non-English technical terms, which would make it feel truly perfect for global teams.