Gong

What do you like best about the product?

Team meetings with critical customers and one-on-ones have brought clearer, more actionable insights with our key customers in Sweden. Much of the discussion has centered on insights from the operating system, with both reps and managers referencing and sharing call snippets.

What do you dislike about the product?

The AI-generated outputs and performance feel only mid-level in accuracy and consistency, and it is only mostly reliable as a record of conversations.

What problems is the product solving and how is that benefiting you?

It has helped accelerate onboarding and strengthen performance, especially during the handoff call for new properties.

What do you like best about the product?

I’ve used it to analyze an entire call, and it’s helped by providing a sentiment review for me. It’s mostly reliable at giving me a record of conversations.

What do you dislike about the product?

Predictive forecasting and keyword filtering didn’t work well for me. Deal visibility was only somewhat improved, and I haven’t used the coaching features.

What problems is the product solving and how is that benefiting you?

It helped me analyze an entire call and get a sentiment review, and it gave me a mostly reliable record of conversations.

What do you like best about the product?

I love that it captures and analyzes customer interactions automatically and gives me a very reliable record of conversations. The AI also provides actionable insights.

What do you dislike about the product?

Pricing is relatively higher compared to other product offerings.

What problems is the product solving and how is that benefiting you?

I get a very reliable record of conversations and actionable insights from the AI.

What do you like best about the product?

It gives me a very reliable record of conversations. Overall, it’s been solid for ease of use, setup, meeting requirements, and support.

What do you dislike about the product?

I haven’t used natural language interaction, workflow orchestration, or pipeline and deal management.

What problems is the product solving and how is that benefiting you?

I get a very reliable record of conversations.

What do you like best about the product?

Gong has been very reliable at capturing and recording conversations. The AI tool is really nice and has made my life easier, especially when creating health notes for my clients, and it can also populate a summary of all my conversations. Deal visibility improved significantly, and managers or reps frequently act on the conversation insights for coaching.

What do you dislike about the product?

The AI isn’t always easy to catch and correct when it makes a mistake, and it’s not always clear when I’m interacting with AI vs. rules-based logic or a human.

What problems is the product solving and how is that benefiting you?

It’s made my life easier by helping me create health notes and by generating summaries of my conversations. I also get a very reliable record of conversations, significantly better deal visibility, and coaching insights that get acted on frequently.

What do you like best about the product?

I love that it gives a very reliable record of conversations with a transcript as well as an AI recap. The AI helps recap the call into concise bullet points without having to listen through the call again, and it helps outline next steps with the prospect. It also makes it easy to review calls, get feedback, and adjust your approach as needed.

What do you dislike about the product?

It’s not so much on identifying risk. It gives clear next steps, but the risk side of deal intelligence hasn’t been as helpful for me.

What problems is the product solving and how is that benefiting you?

I don’t have to listen through calls again because I can rely on the transcript and AI recap. I get clearer next steps for prospects, and reviewing calls helps me gain feedback and adjust my approach.

What do you like best about the product?

I like that it turns a huge amount of sales data into actionable insights. It’s mostly reliable for keeping a record of customer conversations, and it improved deal visibility by highlighting risks, stalled opportunities, and recommended next steps so it’s easier to prioritize deals that need attention. Managers also used the insights to focus coaching on specific calls and follow ups (though adoption varied).

What do you dislike about the product?

Forecasting can be unreliable, especially when CRM data is stale or not complete. Manual data reconciliation leads to inconsistent forecasts and predictions. I also don’t use some features due to privacy concerns and setup/maintenance overheads.

What problems is the product solving and how is that benefiting you?

It helped me get work done using conversational intelligence tools. I got better deal visibility and prioritization from the risk/stalled opportunity highlights and next-step recommendations, plus a mostly reliable record of customer conversations.

What do you like best about the product?

I really like how reliable Gong is at capturing customer conversations. The call recordings and transcripts are dependable, and the summaries make it easy to pull out key discussion points, customer concerns, action items, and follow-ups without rewatching or scrubbing through an entire recording. I also appreciate being able to quickly revisit past conversations and get the context I need.

The coaching insights felt genuinely actionable because they pointed to specific areas I could improve, like my talk-to-listen ratio, key moments I missed, and opportunities to ask stronger follow-up questions.

What do you dislike about the product?

Some of the AI-generated insights are not as accurate or consistent as I’d like. At times, the recommendations or analysis still require manual review, and I’d like more streamlined ways to turn those insights into actionable follow-ups and workflows.

What problems is the product solving and how is that benefiting you?

It saved me a significant amount of time after calls by letting me rely on the AI-generated summary to quickly capture key points and make sure nothing important was missed when I prepared my follow-up. The concrete coaching feedback also helped me spot patterns in my conversations and adjust what I do on future calls right away.

What do you like best about the product?

Having all the data in one place lets me stay fully present with a customer during a meeting. Knowing that all the notes will be taken for me is really confidence-inspiring. It’s been very reliable as a record of conversations, and conversation insights are acted on frequently.

What do you dislike about the product?

Sometimes when using the automated followup email, it incorrectly uses a customers name. Sometimes the AI follow-up uses the wrong name for a customer, or it will start with something like "Hi firstname.lastname," instead of using their actual name.

What problems is the product solving and how is that benefiting you?

Having all the data in one place helps me stay fully present with customers during meetings, and it’s confidence-inspiring knowing the notes will be taken for me. It also gives me a very reliable record of conversations, and it somewhat improves deal visibility.

What do you like best about the product?

It’s a great real way to get insights. I like being able to use transcriptions across calls to understand trends and overall customer needs/health, and the record of conversations is very reliable.

What do you dislike about the product?

The AI summaries are good but in some cases miss some important items surfaced in calls. Some AI features feel too weak and not easy to use, and they miss a lot of searches. Deal visibility only improved somewhat, and managers or reps rarely acted on the conversation insights for coaching.

What problems is the product solving and how is that benefiting you?

I get real insights by using transcriptions across calls to understand trends and overall customer needs/health, with a very reliable record of conversations.