Gong
Gong.ioExternal reviews
6,302 reviews
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Love using the product daily!
What do you like best about the product?
I love how it recaps my conversations with prospects and can draft my follow up emails. The tool is very easy to user
What do you dislike about the product?
nothing. I love everything about the product
What problems is the product solving and how is that benefiting you?
it recaps my calls, gives me coaching on where i can do better on my calls and it saves me time by drafting my follow up emails
Challenging Setup with Valuable AI Tracking
What do you like best about the product?
I appreciate how Gong organizes all our chats, videos, and audio with clients into a single source, making it easy to keep track of everything. I also find the AI tracker's ability to identify common themes across different recordings, even those not from my department, very useful. The AI tracker, especially with keyword features, is beneficial in identifying conversations. Additionally, the Gong-generated transcripts are vital for creating other necessary documents for my team.
What do you dislike about the product?
I found the AI tracker setup to be quite difficult, especially concerning the user interface when setting up keywords or smart trackers. Moreover, I cannot download all the data myself unless we upgrade the plan, which isn't ideal and results in me not fully utilizing Gong. The requirement to download snippets one by one using copy and paste is particularly annoying. This is a cumbersome process, especially if dealing with a large number of snippets, and detracts from the efficiency that Gong should provide. I believe this isn't the best way of selling your AI feature.
What problems is the product solving and how is that benefiting you?
I use Gong to organize client interactions by storing all chats and videos, identifying common themes, and using AI trackers for conversation insights, though downloading data is time-intensive.
Impactful for sales team leaders & ICs
What do you like best about the product?
I like that I can easily gauge the health of each rep's pipeline and the AI powered search of deals history. I love the heatmaps for seeing if deals are on track or in trouble. It also makes it really easy to see if/when the next call is scheduled. It was easy to set up call grading templates. It has also helped onboarding new reps as I send them to the call library. Myself and my team live in Gong. We use it every day for pipeline management, call coaching, preparing for calls and more. It was fairly easy to set up - we had a strong pilot program with ample customer support. I found it easy to integrate Gong with HubSpot, our email and calendar.
What do you dislike about the product?
Call trackers were hard to set up, but I understand the may be easier now with AI tools. I need to look into this.
What problems is the product solving and how is that benefiting you?
Gong helps my team manage their deals more efficiently, ensures things don't slip through the cracks, and provides excellent sales coaching tools.
Allows me perfect resources for trainings
What do you like best about the product?
Having Gong automatically record training calls with customers, I am able to create an easy-to-access library of calls for the customer. It also allows me to share snippets of important parts of the training as well as entire transcripts. Without Gong, my day-to-day functions as an Onboarding and Implementation specialist would be 100 times more labor-intensive.
What do you dislike about the product?
I would not call it a "dislike", but being able to mute the notification that the call is being recorded at the start of every call would be great.
What problems is the product solving and how is that benefiting you?
Quickly and easily accessing and sharing previous calls and transcripts with customers.
A Must Have Tool for AE's
What do you like best about the product?
Gong makes my job as an Account Executive easier. It records and transcribes my customer calls, helps me catch key details, and makes follow ups more effective. It’s a game changer for staying organized and improving every conversation.
What do you dislike about the product?
I haven’t been using Gong for long, so no major dislikes yet. The platform is full of features, and I’m still getting used to everything. Sometimes the transcripts aren’t perfect, but overall it’s been very reliable.
What problems is the product solving and how is that benefiting you?
Gong helps me revisit customer calls whenever I need, so I never miss important details. It also gives my managers the ability to provide targeted coaching based on real conversations, which has been incredibly valuable for improving my sales skills and overall performance
Powerful tool for recording, meeting minutes and next steps
What do you like best about the product?
Ease of use, possibility to share recordings via links conveniently, translations of notes, integrations
What do you dislike about the product?
Requires a license to share a recording as a record (not via link)
What problems is the product solving and how is that benefiting you?
Recording calls and meeting notes taking via multiple platforms - MS Teams, Chime, Hangout, Zoom, etc.
Makes reviewing calls and follow up SO SIMPLE.
What do you like best about the product?
I love that it transcribes and outlines my customer calls. It it so easy for me to ask questions about a past call and navigate to that section. Other features I love - listening back over calls with my boss for coaching, reviewing team member calls to improve product knowledge, and more.
Overall, I was part of a pilot with our company, so they are still unlocking additional features for us and I'm sure there is a lot more that I haven't take advantage of yet!
Overall, I was part of a pilot with our company, so they are still unlocking additional features for us and I'm sure there is a lot more that I haven't take advantage of yet!
What do you dislike about the product?
Nothing yet, it has been easy to integrate into my workflow & Salesforce so far.
What problems is the product solving and how is that benefiting you?
Helps me review customer conversations and calls so that I can stay on top of next steps and provide a professional, clear experience for my customer.
Turning Calls into Actionable Insights
What do you like best about the product?
What I like best about Gong is the complete visibility it gives into customer conversations. It highlights key moments, risks, and action items, making it easier to coach teams and improve deal outcomes. The AI-driven insights save time and help us focus on what truly moves the needle.
What do you dislike about the product?
One downside of Gong is that it can sometimes feel overwhelming with the volume of data and notifications. The AI insights are powerful but may require some time to interpret and act on effectively.
What problems is the product solving and how is that benefiting you?
Gong helps capture and analyze every customer conversation, uncovering key risks, opportunities, and insights that would otherwise be missed. This improves coaching, accelerates deal cycles, and ensures more predictable sales outcomes.
Great tool for sales professionals
What do you like best about the product?
It is simple to use, easy to integrate, and accurate.
What do you dislike about the product?
Sometimes customers do not want it, and this feels like a big step back.
What problems is the product solving and how is that benefiting you?
Main use case is taking notes to capture valuable information, the second is sales coaching, gong can give feedback, as well as we share some meeting moment with the team as an example of difficult questions, and brainstorm what would be the best way to react here.
CI and RI at it's best
What do you like best about the product?
Easy UI and valuable insights.
You can understand sales cadence and missed opportunities in a sales cycle and identify points of failure
You can understand sales cadence and missed opportunities in a sales cycle and identify points of failure
What do you dislike about the product?
It has to be set up right to be succesful and that means integrating with the right tools. A necessary piece of work
What problems is the product solving and how is that benefiting you?
Gong identified where deal could go awry.
We can be more pre emptive
We can be more pre emptive
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