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Gong
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential.
For more information, visit www.gong.io or reach out to awspartnerships@gong.io
Reviews (6684)
Praveen V.
Automated call recording + transcription helps cut manual work and understand customers
Reviewed on Jul 11, 2026
Review provided by G2
What do you like best about the product?
I found most value in automated call recording, transcription, and analysis. This removes the manual note-taking burden and gives you a searchable record of every customer conversation.
What do you dislike about the product?
Nothing to dislike as of now. Most features are helpful, particularly the automated call recording and transcription.
What problems is the product solving and how is that benefiting you?
Automated call recording helps listen to customer calls whenever needed and the transcription helps with understanding customer language and terminologies that will play a role in website messaging experiments.
Anthony G.
Easy-to-Navigate UI, Seamless Salesforce Integration, and Fast Support
Reviewed on Jul 08, 2026
Review provided by G2
What do you like best about the product?
The UI is very easy to navigate, and it integrates really well with Salesforce and other platforms. Support is always quick, and they’re great at providing the training you need to use the platform effectively. They’ve also introduced lots of new AI features recently, which are great.
What do you dislike about the product?
We’ve had a few periods of downtime in the past, which isn’t ideal since we run our entire work platform through it. That said, the issues are usually resolved very quickly.
What problems is the product solving and how is that benefiting you?
Gong saves us a lot of time by reducing the need to switch back and forth between different systems. We can make calls, update our CRM, and see where everything stands—all in one platform.
Computer & Network Security
Easy to Integrate and Plug Into Calls
Reviewed on Jul 08, 2026
Review provided by G2
What do you like best about the product?
Easy to integrate and to plug into calls
What do you dislike about the product?
It’s a bit noisy when there’s an invite to a call, and it tends to make clients quieter.
What problems is the product solving and how is that benefiting you?
Call recording and note transcribing, basically.
Internet
Gong Makes Forecasting and Deal Momentum Tracking Effortless
Reviewed on Jul 06, 2026
Review provided by G2
What do you like best about the product?
Gong is a great tool for forecasting and tracking deal momentum.
What do you dislike about the product?
Nothing as such, the ui works the AI feature is really great
What problems is the product solving and how is that benefiting you?
I use it to track deal momentum and forecasts, and to review account history when I need more context.
Information Technology and Services
Gong Makes Meeting Recording and Transcripts Effortless
Reviewed on Jul 06, 2026
Review provided by G2
What do you like best about the product?
Gong is a Revenue intelligence tool used to record meeting and provide transcript with important conversations held over the meeting
What do you dislike about the product?
Disadvantage about usage of Gong is its privacy. Due to privacy some of the customers does'nt allow us to record meeting with Gong
What problems is the product solving and how is that benefiting you?
The problem that Gong solves for me is transcription of the meeting along with the recording, It pinpoints the important points in the conversation
Education Management
Gong: AI Tracking Automates Data and Reduces Risk
Reviewed on Jul 03, 2026
Review provided by G2
What do you like best about the product?
AI tracking automates data and drops risk.
What do you dislike about the product?
It has a very rigid onboarding process and it is expensive
What problems is the product solving and how is that benefiting you?
It solves the problem of revenue blindness by automatically capturing every customer interaction and using AI to turn messy conversations into clear, actionable data.
Legal Services
Well-Organized with Impressive AI Account Insights
Reviewed on Jun 22, 2026
Review provided by G2
What do you like best about the product?
I like how well organized Gong is. I also enjoy the AI features, especially being able to ask questions about specific accounts.
What do you dislike about the product?
There’s no end-user way to improve your own experience; it’s entirely in the hands of your admin team, who may not prioritize the app the same way you would in your day-to-day work.
What problems is the product solving and how is that benefiting you?
Gong helps me with taking meeting notes, which benefits me by ensuring I don’t miss any follow-up items. It also lets me review notes on the account later or when I inherit a new account so I can check in on sentiment and keep track of follow-ups.
Sedquita b.
Easy Call Review and Sharing for Better Coaching and Follow-Ups
Reviewed on Jun 20, 2026
Review provided by G2
What do you like best about the product?
I like being able to go back and listen to my calls. I also like sending my manager calls from GONG so she can give me feedback. Another upside is that it helps me see tasks I haven’t touched in a while, which makes it easier to stay on top of follow-ups.
What do you dislike about the product?
I haven’t found any dislikes yet. That said, sometimes it doesn’t capture all of the BANT information from a call even when it’s provided, but it does let me add it manually.
What problems is the product solving and how is that benefiting you?
GONG helps me a lot when I have overdue tasks. It shows me what I need to do and, in some cases, what I need to say as well. It’s also made it easier for me to share a call with my manager for feedback, which is my favorite part.
Environmental Services
AI-Powered Call Insights with Intuitive UI and Strong CRM Integrations
Reviewed on Jun 20, 2026
Review provided by G2
What do you like best about the product?
Excellent call recordings and conversation analysis. The AI-powered insights help me analyze customer trends and risk. It also has a user-friendly UI/UX that makes navigation easy and intuitive. Their customer support is responsive, and the onboarding resources are helpful. Strong integrations with CRM tools, as well as email and meeting platforms.
What do you dislike about the product?
Premium pricing can be a bit expensive for smaller teams. The initial setup can also take some time, especially when it comes to integration.
What problems is the product solving and how is that benefiting you?
As a CSM, it gives me the history of customer conversations and meetings. It saves me time on note-taking by providing call recordings and transcripts.
Information Technology and Services
Real-Time Sales Intelligence That Keeps Our Team Aligned
Reviewed on Jun 19, 2026
Review provided by G2
What do you like best about the product?
Real time sales intelligence. Helps me understand what is happening with my business, including rep coaching/feedback, sharing call examples with colleagues, etc
What do you dislike about the product?
You have to pay for some nice to have features as part of higher licensing tiers. I would love more in the base offering
What problems is the product solving and how is that benefiting you?
I need transcripts and recordings in one single, easy to navigate place