Gong
Gong.ioExternal reviews
6,572 reviews
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Game-Changer for Sales Team Efficiency
What do you like best about the product?
I love how Gong has game-changing flows that make the process so much better compared to other dialers I've used. The auto email feature is awesome because it saves a lot of time personalizing emails to our prospects. Also, using Gong with our CRM, Salesforce, is great since it pulls the data one-to-one and has it all there for us. On top of that, the initial setup was very easy, just took me one to two minutes to get my personal work number through Gong and get ready to go.
What do you dislike about the product?
I wish that we were able to edit flows with active contacts and leads.
What problems is the product solving and how is that benefiting you?
Gong consolidates fragmented CRM data, enhancing my outreach by preventing app-switching and improving productivity. It's game-changing with its flows and auto-email, saving time on personalization. Integrating one-to-one with Salesforce ensures all data's in one place.
Gong Keeps Me Present in Meetings with Smart AI Recaps and Insights
What do you like best about the product?
I’m a note-taker, and sometimes it’s hard to keep up with notes during a meeting. That’s where Gong comes in. Gong joins my meetings or calls and takes notes for me, so I can stay fully present and focused during the conversation. Note-taking is just the tip of the iceberg. Gong provides an AI recap of the call, provides insights on next steps, and gives pointers on how I can communicate more effectively. The UI/UX of the platform is straightforward. Gong also integrates directly with Google Calendar/Google Meet, so you don't have to worry about configuring your meeting every time you create a new one. Gong's performance is stable and consistent.
What do you dislike about the product?
If I had to pick something, it would be the learning curve during onboarding. Gong provides a ton of documentation for support, but it can be a little overwhelming on your first go. The pricing is fair, but it could get a little expensive if you are adding a bunch of seats.
What problems is the product solving and how is that benefiting you?
We are using Gong to help us stay present and engaged during our meetings. Gong is also helping our teams work better together, because they can easily reference a Gong recap from a coworker's meeting.
Improves Clarity and Control Over Client Conversations
What do you like best about the product?
In Gong, call recordings help in going back to client discussions whenever required. It becomes easy to recall what was discussed without depending on notes. Key points from conversations are already captured, so follow-ups feel more organised and nothing important gets missed
What do you dislike about the product?
Finding specific details from past calls takes some effort because of the amount of data available. At times, it feels a bit heavy to navigate when looking for a particular point. Searching through older conversations also takes longer than expected, especially when trying to quickly refer something during work.
What problems is the product solving and how is that benefiting you?
I rely on recorded conversations instead of manual notes during client calls. Whenever any detail needs to be checked, I go back to the exact discussion instead of depending on memory. This makes follow-ups more accurate and helps in tracking multiple conversations without missing important points.
Gong: Reliable Call Analysis with Minor Speed Hiccups
What do you like best about the product?
I like that Gong gives me all the call report data, which helps me identify and analyze problems effectively. The AI in Gong is great for analysis, as it tells me how a call went and highlights sections where things might not have gone well. I also appreciate the recording feature because the sound quality is very good. Additionally, I find the Gong website and software to be really fast and reliable, making it easy to use.
What do you dislike about the product?
The only thing that I think is, that, you know, what Gong has to work is the buffer speed, like, the loading speed of the software. Sometimes it's bit, you know, slow.
What problems is the product solving and how is that benefiting you?
I use Gong to analyze my team's call performance and get insights on any confidence issues. It highlights problem areas in calls and identifies when clients were rude. The AI provides summaries and helps resolve feedback issues efficiently.
Real Deal Visibility and Actionable Call Insights with Gong
What do you like best about the product?
Gong has supported me in getting real visibility into what is actually happening across my deals. It has the power to review all my calls, spot all the patterns within winning and losing deals and it gives me insights on my messaging, objections and most importantly next steps.
What do you dislike about the product?
Honestly - nothing. If there was anything I'd flag it would be the cost to have it in our company
What problems is the product solving and how is that benefiting you?
Gong helps solve the lack of consistency and visibility in all of my conversations. Before having Gong I would typically have to try and remember the conversation that is taking place on being overly distracted by taking notes during the call.
Easy-to-Use, Feature-Rich Platform for Seamless Recording Review and Sharing
What do you like best about the product?
Ease of use, variety of useful features (makes footage review easier and seamless). Reliable for a company that needs to record and share a ton of recordings, including private ones.
What do you dislike about the product?
Data privacy concerns are amplified with increased AI analysis.
Over-reliance on AI insights can stifle individual sales creativity.
Over-reliance on AI insights can stifle individual sales creativity.
What problems is the product solving and how is that benefiting you?
Gong helps our company provide cross-team learning and insights. Slack integration makes sharing seamless. As someone who needs to use Gong to catch up on meetings, or view meetings I'm not usually a part of, it fulfills my needs completely
Gong Accelerated My Ramp-Up with Data-Driven Coaching and Reliable Salesforce Sync
What do you like best about the product?
The thing I didn't expect from Gong: it made me a better rep faster than any formal training I'd done. I've used it across a few different companies now, and the ramp-up benefit is real every time. The call scoring and talk-ratio breakdowns give me an objective view of where I'm losing deals, not just a gut feeling. I use the Smart Trackers weekly to flag when competitors come up or pricing gets mentioned, so coaching conversations are actually specific instead of generic.
The CRM sync with Salesforce is reliable and saves me probably 30 minutes a day on manual logging. AI summaries are strong, not perfect, but good enough that I trust them for async handoffs.
If I had a gripe, it's the onboarding curve. The platform is dense and takes a few weeks before you're getting real value out of it. Once you're past that, though, it becomes the tool you open before every deal review.
On ROI: the value is real, but Gong is expensive, and that's worth being honest about. There are solid competitors in this space that may deliver comparable outcomes at a lower price point. If budget is a constraint, it's worth evaluating the alternatives before committing. If you have the spend, Gong is technically the category leader for a reason, but it's not the only answer.
The CRM sync with Salesforce is reliable and saves me probably 30 minutes a day on manual logging. AI summaries are strong, not perfect, but good enough that I trust them for async handoffs.
If I had a gripe, it's the onboarding curve. The platform is dense and takes a few weeks before you're getting real value out of it. Once you're past that, though, it becomes the tool you open before every deal review.
On ROI: the value is real, but Gong is expensive, and that's worth being honest about. There are solid competitors in this space that may deliver comparable outcomes at a lower price point. If budget is a constraint, it's worth evaluating the alternatives before committing. If you have the spend, Gong is technically the category leader for a reason, but it's not the only answer.
What do you dislike about the product?
If I had a gripe, it's the onboarding curve, and it goes deeper than just learning the UI. The platform is tedious to configure properly, and I've worked in a lot of Gong instances that were never fully set up. When that happens, you're leaving most of the value on the table. If you're going to invest in this platform, someone needs to own the implementation or you'll end up with a glorified call recorder.
What problems is the product solving and how is that benefiting you?
A few things:
First, deal visibility. Before Gong, pipeline reviews were mostly gut instinct. Now I can see exactly when engagement dropped, which stakeholders went quiet, and what topics came up across every call. That changes how I prioritize.
Second, ramp time. Every time I've joined a new company, Gong cut my time to productivity. Listening to recorded calls from top reps is faster than any onboarding doc or shadow session.
Third, manual logging. CRM hygiene used to eat 20-30 minutes a day. Auto-logging and AI summaries handle most of that now.
First, deal visibility. Before Gong, pipeline reviews were mostly gut instinct. Now I can see exactly when engagement dropped, which stakeholders went quiet, and what topics came up across every call. That changes how I prioritize.
Second, ramp time. Every time I've joined a new company, Gong cut my time to productivity. Listening to recorded calls from top reps is faster than any onboarding doc or shadow session.
Third, manual logging. CRM hygiene used to eat 20-30 minutes a day. Auto-logging and AI summaries handle most of that now.
User-Friendly Design, but Real-Time Integrations Take Too Long
What do you like best about the product?
Design is user friendly and ensure the elements are visible and with no confusion
What do you dislike about the product?
Real Time integrations can be time consuming
What problems is the product solving and how is that benefiting you?
Incorporation of AI in the space that are dealing with and including those in workflow
Simple and Useful Tool for Tracking Client Conversations
What do you like best about the product?
What I like best about Gong is the call recordings and clear insights it provides after every discussion. It helps in revisiting important points and understanding conversations better. The summaries and tracking make follow-ups easier and reduce the need for manual note-taking.
What do you dislike about the product?
The platform feels a bit complex in the beginning and takes time to get used to. There is a lot of data and insights, which can feel overwhelming at times. Search and filtering are not always very smooth, so finding specific points from older calls takes effort.
What problems is the product solving and how is that benefiting you?
It keeps all client conversations in one place, so nothing important gets missed. Earlier, I had to depend on notes or memory, but now I just go back to the call recording and check details. It makes follow-ups clearer and helps in handling discussions more confidently.
Gong Brings Real Customer Voice Into Marketing and Automates Follow-Ups
What do you like best about the product?
As the head of marketing, I’ve consistently struggled to get customer feedback from our sales team in the customers’ own words. Gong lets me be a fly on the wall in real customer conversations, so I can reflect that same language in our marketing collateral. It also helps automate our lead gen email drips and follow-ups, which makes it easier to create more impactful, personalized content for our sales reps, customers, and prospects.
What do you dislike about the product?
It’s not that I dislike it, exactly, but there’s so much functionality that I feel like I need more training to use it well. I can tell everything I need is there; I just need more time in the day to learn it and get comfortable with all the features.
What problems is the product solving and how is that benefiting you?
I like being able to hear customer pain points in their own words. It’s also helpful to track sales rep actions and see how engagement flows are being used. The easy integration with Salesforce makes campaign management and follow-up much simpler.
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