Gong
Gong.ioExternal reviews
6,375 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Summaries and Sharing, but Slow Call Processing
What do you like best about the product?
It can summarize and outline conversations with context. I also like that you can share snippets of a conversation with someone who is/is not part of your organization.
What do you dislike about the product?
It can take a while for Gong to break down calls which makes it difficult when trying to follow up right after a meeting ends.
What problems is the product solving and how is that benefiting you?
It is helping me point out the most important and crucial parts of my daily conversations. I then use these insights to improve my messaging
Call Recording Makes Gong Easy to Recommend
What do you like best about the product?
I find Gong incredibly valuable for its call recording feature, which is the centerpiece of my positive experience with the tool. This feature allows me to listen to my past calls, which in turn helps me to improve my skills in offering and proposing to clients, thus enhancing my performance. The setup process was not difficult, which made the transition smooth. I also appreciate the general quality of services provided by Gong, which gives me confidence in considering it again in the future. Additionally, the integration with SFDC ensures a seamless workflow, further bolstering the efficiency and effectiveness of using Gong in my workplace. Overall, Gong provides good services that meet my needs effectively, and I rate it an eight out of ten for recommendation.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I use the product to review past calls, improving my client proposals and offers.
Enhances Conversation Insights, Highly Recommended
What do you like best about the product?
I appreciate the statistics Gong provides on my specific conversations, such as the longest monologue and response times for both myself and the customer. These features offer valuable feedback, enabling me to adjust and improve my communication strategy. I find these insights particularly beneficial for honing my interaction style, ensuring I focus on the right elements during conversations to enhance engagement and effectiveness. Additionally, I enjoy the simplicity and ease of access to the tool without needing to handle any setup, making it conveniently integrated into my workflow. The ability to check recorded conversations and ask for feedback further aid in refining my skills. These functionalities have made Gong an essential tool in my professional toolkit, warranting a solid recommendation score of 10 from me for colleagues and friends.
What do you dislike about the product?
I don't like that when I open it, it opens with some filters that I'm not expecting, especially when I open the browser from the history.
What problems is the product solving and how is that benefiting you?
I use Gong to record conversations and receive feedback. It provides statistics like longest monologue and response times, helping me improve my communication by focusing on conversation quality.
Excellent for Interview Insights and Transcription
What do you like best about the product?
Gong provides excellent visibility into conversations and interactions. We mainly use it to record, perform, and analyze interviews, and it has made that process much easier and more effective. The transcription quality is very accurate, and the interface is intuitive, it’s simple to search, review, and highlight key parts of discussions. The analytics and dashboards help identify patterns and insights across multiple interviews, making it easier to spot trends and improve our communication approach. Integrations with tools like Slack and email work smoothly, and customer support has always been responsive and helpful.
What do you dislike about the product?
The SLA could be improved as we’ve experienced periods where the service was down for several hours, which affected our ability to access recordings and transcripts when we needed them most.
What problems is the product solving and how is that benefiting you?
Gong helps us record and analyze interviews in a structured and efficient way. It automatically captures the entire conversation, provides accurate transcriptions, and highlights key moments or recurring themes. This allows us to focus more on the discussion itself instead of note taking, and later review insights in detail. It also makes it easier to share recordings and findings with other team members, ensuring everyone stays aligned. Overall, it saves time, improves accuracy, and helps us make better decisions based on real conversation data.
Great Organization and Ease of Use, But Records Everything
What do you like best about the product?
the resume and ease of use, gong translate en structures everything really well.
What do you dislike about the product?
The fact that it records absolutely everything
What problems is the product solving and how is that benefiting you?
It's convenient to quickly locate specific moments without needing to listen through the whole call.
Great for Call Reviews, But Interface Can Be Laggy
What do you like best about the product?
I find it very helpful to review my calls before meetings, as it allows me to prepare more effectively and draft follow-up emails with greater ease.
What do you dislike about the product?
At times, navigating the interface can be a bit challenging, and it occasionally feels laggy.
What problems is the product solving and how is that benefiting you?
How to review a call before a meeting and send follow up emails.
Boosts Productivity with Insightful Analytics
What do you like best about the product?
I love using Gong because it enables me to communicate more effectively with my customers by capturing exactly what they say, which eliminates guesswork and enhances my communication skills. The tool is incredibly user-friendly in day-to-day operations. Gong significantly boosts my productivity by automating follow-up emails and accurately capturing notes during calls, which can be executed in multiple languages, crucial for my role. Furthermore, Gong provides excellent coaching support that improves the questions I ask and my overall communication with customers. I find their recording features and account AI particularly valuable, as well as the insights which help me ensure I am addressing the right topics, asking good questions, and managing interaction times effectively. Lastly, Gong fits well with tools like Salesforce, making it an integral part of my workflow.
What do you dislike about the product?
I would love to see Gong transition to also giving live feedback during calls. Currently, it provides feedback after the call, and having the feedback in a more timely manner during the call itself would be beneficial.
What problems is the product solving and how is that benefiting you?
I use Gong to eliminate guesswork in customer communication, save time with follow-up emails, improve my communication skills, and get multilingual support.
How Gong helps me understand my sales calls and improve communication with clients
What do you like best about the product?
best about Gong is how it record and analyze my calls automatically. I don’t have to take notes while talking to clients, it capture everything and I can listen later. I also like how it show which part of call went good or bad, like if I talked too much or missed some question. It really help me improve my communication and understand customer better.
What do you dislike about the product?
Sometimes Gong take little long to process the call recording and show the insights. Also the transcript is not always 100% correct, specially when someone talk fast or background noise is there. The dashboard also feel bit confusing first time, need some time to get used to it. But overall it’s still very useful tool.
What problems is the product solving and how is that benefiting you?
Gong is solving my problem of missing important details from client calls. Earlier I used to forget few points after meeting or write notes in hurry. Now Gong record everything and give clear summary so I can focus more on conversation instead of note taking. It also help me see how I talk with clients and what I can improve. Because of this I close deals faster and understand customer needs more clearly.
Effortless Call Insights, But Lacks Email Automation Flexibility
What do you like best about the product?
I like that Gong allows me to easily search through calls that have happened at my company. I am able to quickly understand what has been said on the call, next steps, and even detect the tone without having to listen to the whole video. I also value that Gong allows me to watch back calls to better develop as a professional.
What do you dislike about the product?
I wish that Gong would allow me to send emails on behalf of other users. It would be so easy for us to automate sending sales emails on behalf of sales. The sales operations teams typically set up all the gong flows, but we can't automate sending the email as that person. In other tools, this is a common feature. We have a way around it, but having that would make life easier.
What problems is the product solving and how is that benefiting you?
Gong allows me to easily understand what is happening on a call that is 45 min long in less than 2 min. It allows me to improve as professional when I listen back to calls and shows me when I am doing too much talking.
Keeps Me Organized, But Needs Better Flow Management Options
What do you like best about the product?
Helps me focus my time, keep on top of multiple accounts and see blind spots in deals.
What do you dislike about the product?
I'd love to be able to archive flows, not delete but shelve them for a while. I'd also like the most recent flow function to catch up so I add people to the most recent flow I've created.
What problems is the product solving and how is that benefiting you?
Keeps me on top of what's going on in my accounts, keeps my time focused. Keeps me accountable for outreach, meetings etc.
showing 1 - 10