Gong

What do you like best about the product?

I like that it captures and analyzes customer interactions automatically and gives me a mostly reliable record of conversations. The deal intelligence also improved deal visibility significantly, which is one of the things I'm looking for help with in my business.

What do you dislike about the product?

Pricing not readily available, but overall great product!

What problems is the product solving and how is that benefiting you?

It gave me a mostly reliable record of conversations and significantly improved my deal visibility.

What do you like best about the product?

I like that it captures and analyzes customer interactions automatically and gives a very reliable record of conversations. Ease of use and setup have been solid for me.

What do you dislike about the product?

Deal visibility only improved somewhat, and the coaching insights were only acted on sometimes. I don’t fully trust the AI capabilities, and when the AI makes a mistake it’s not easy to catch and correct. Consistency and data controls feel middling.

What problems is the product solving and how is that benefiting you?

I got a very reliable record of conversations, and some improvement in deal visibility.

What do you like best about the product?

I like that Gong goes beyond being a passive call recorder and becomes an active revenue execution platform by turning conversational insights into deal momentum. It consistently joins scheduled video calls, syncs audio, and captures and archives conversations well, with high-accuracy transcripts for standard English business dialogue. Auto-generated tasks help make sure verbal commitments and agreed next steps don’t slip through the cracks, and email tracking plus multi-channel outreach let reps engage key stakeholders at the right time with full context, reducing workflow friction and avoiding the need for a separate sales engagement tool.

What do you dislike about the product?

Gong’s voice features still run into occasional transcription errors, especially with heavy accents or cross-talk, and there’s also some dialer latency. The pipeline management view can feel visually cluttered, and the algorithmic health scores often misinterpret nuanced, offline deal dynamics and can flag false alarms on slow-moving accounts where work happens offline. Campaign management feels rigid compared with dedicated sequencing tools, lacking advanced branching logic, granular cadence triggers, and deeper multichannel personalization. We also skip calendar management and workflow automation/performance tracking because they feel redundant or too rigid versus dedicated tools, without the granular conditional logic, custom triggers, or deep, bi-directional CRM sync we need.

What problems is the product solving and how is that benefiting you?

Gong significantly improved deal visibility by eliminating reliance on subjective rep updates, clearly mapping multi-threaded stakeholder activity and flagging early warning signs like ghosting, lack of follow-ups, or missed next steps. It also gave us an exceptionally reliable operational record of conversations for standard calls, though I still treat AI summaries and auto-detected action items as something that needs human verification in tougher audio or jargon-heavy situations. The biggest coaching value came from peer-modeling, listening to top performers’ recorded calls in content libraries to refine objection handling.

What do you like best about the product?

I love the live pipeline management because it lets me see my pipeline visually and update the Gong fields right there. I prefer tracking everything here compared to other tools, since the visual layout is so much better and easier to work with. I also use the AI assistant to answer questions I have about my deals while I’m gathering deal info; otherwise, I’d have to go back and re-listen to calls without it. The visual tracker is really helpful because I can quickly see all the dots at a glance.

What do you dislike about the product?

When the AI makes a mistake, it’s not always easy to catch and correct, and it doesn’t always explain why it produced a specific result. It’s also not always clear when I’m interacting with AI vs. rules-based logic or a human.

What problems is the product solving and how is that benefiting you?

In the middle of many deal-related conversations, the AI picked up on a detail I would have otherwise needed to listen through multiple calls to catch, and that insight changed the type of contract I sent to the customer. It also improved deal visibility somewhat by alerting me that a deal was at risk because too much time had passed between customer calls. My manager sometimes acts on the insights by commenting on how many touchpoints I have in my deals and whether I’m due for another one.

What do you like best about the product?

I like that Gong lets our business take in metrics and find areas we can improve on, whether that’s assessing the call or seeing customer satisfaction. I’ve also been able to use the meeting recaps that pull key moments from the call to follow up quickly with the customer. The activity timeline has seemed to give the team a real focus.

What do you dislike about the product?

We receive this from several other platforms at the same time and I believe others do it just a little better. It’s mostly reliable, but when you read back some of the conversations the transcript is a little off. I also haven’t really dived into sentiment analysis yet, and we haven’t used the coaching features.

What problems is the product solving and how is that benefiting you?

It helps us take in metrics and identify areas to improve, and the meeting recaps with key moments let me follow up quickly with the customer. The activity timeline has also helped give the team more focus.

What do you like best about the product?

Clear insights from customer conversation

What do you dislike about the product?

It can take some time to review and analyze all the available data

What problems is the product solving and how is that benefiting you?

Help track conversation, identify trends, and improve coaching

What do you like best about the product?

I like that it gives a very reliable record of conversations. The AI hasn’t failed me yet and it has simple features. Managers or reps frequently act on the conversation insights, and deal visibility improved somewhat.

What do you dislike about the product?

It isn’t always clear when I’m interacting with AI vs. rules-based logic or a human.

What problems is the product solving and how is that benefiting you?

I get a very reliable record of conversations, somewhat better deal visibility, and conversation insights that managers or reps frequently act on.

What do you like best about the product?

The AI is quite helpful for understanding things, and it makes revenue ops easy to manage using these AI tools. It’s mostly reliable at giving a record of conversations, and the conversation insights are frequently acted on for coaching. Exporting and sharing data and risk analysis work well for me.

What do you dislike about the product?

Ease of setup could be better. Live forecasting hasn’t worked well for me. The AI feels only moderately accurate and consistent, and I’d like clearer controls over what data the AI can access.

What problems is the product solving and how is that benefiting you?

It’s made revenue ops easier to manage, and it helps me understand things better. I also get a mostly reliable record of conversations and somewhat improved deal visibility, and the coaching insights are used frequently.

What do you like best about the product?

I like Gong most for conversation intelligence and sales coaching. It captures and analyzes customer interactions, and managers or reps frequently act on the conversation insights. Pipeline and deal management is also a strong area for me.

What do you dislike about the product?

The record of conversations has been mixed for reliability. Deal visibility improved only somewhat. I also haven’t really used the AI-driven pieces like autonomous task execution, CRM data enrichment, or risk flagging.

What problems is the product solving and how is that benefiting you?

I get conversation insights that managers and reps frequently act on, which supports coaching. It also gives some improvement in deal visibility.

What do you like best about the product?

It’s very reliable at capturing a record of conversations. The Slack integration is especially valuable: all sales calls that mention my team’s product ping in a Slack channel, which gives me visibility into how the product is being propositioned.

What do you dislike about the product?

I haven’t used deal intelligence or coaching features, and I haven’t used things like email tracking/automation or workflow management. The dashboard hasn’t been useful for me.

What problems is the product solving and how is that benefiting you?

I get visibility into sales calls that mention my team’s product via Slack pings, which helps me see how the product is being propositioned.