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Great tool, highly recommend, makes meetings easy
What do you like best about the product?
super helpful for notes
the ask anything feature is amazing and so time saving
lets you focus on the actual convo instead of note taking
transcript/outline is great too
follow up email AI is solid, could use a bit of work but overall great
the ask anything feature is amazing and so time saving
lets you focus on the actual convo instead of note taking
transcript/outline is great too
follow up email AI is solid, could use a bit of work but overall great
What do you dislike about the product?
none as of now, its been a great tool but maybe the ai follow up email could be a bit more natural
What problems is the product solving and how is that benefiting you?
note taking during calls
action items and next steps
AI generated emails
great for sales folks
action items and next steps
AI generated emails
great for sales folks
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easy to use and very thorough
What do you like best about the product?
It give you very good summaries of the calls, it gives you action plans and crates automatically follow ups for you!
You can search the words you need on calls so you can look for what you need quicker and it gives you recommendations according to your role
You can search the words you need on calls so you can look for what you need quicker and it gives you recommendations according to your role
What do you dislike about the product?
Nothing really. all good................
What problems is the product solving and how is that benefiting you?
It saves me time to review call, look for keywords and make summaries
Saves so much time and mental bandwidth
What do you like best about the product?
As a CSM, I have multiple calls a day with customers who have varying use cases, challenges, questions and next steps. Often these are back to back so there's not always time to record all of this in detail before going into the next call. Having something as reliable as Gong to record each interaction and quickly understand what my actions are per call is the biggest CSM hack.
I love the follow up email generator. Obviously I cant use it word for word all the time but its a great base and saves a lot of valuable time.
Being able to ask questions about the call is incredibly helpful as well to ensure accuracy in follow up discussions with customers.
I love the follow up email generator. Obviously I cant use it word for word all the time but its a great base and saves a lot of valuable time.
Being able to ask questions about the call is incredibly helpful as well to ensure accuracy in follow up discussions with customers.
What do you dislike about the product?
Highlights/Transcript arent always accurate
What problems is the product solving and how is that benefiting you?
Time saving and mental bandwidth
Gong is Great!
What do you like best about the product?
It handles everything for me -- it automatically records my calls without me having to add it, it spits out a very clean transcript, and the AI summaries are surprisingly good
What do you dislike about the product?
Initial setup took a bit of time, but once it was set up, it's been smooth sailing!
What problems is the product solving and how is that benefiting you?
It's letting me go back to old calls to search and reference them
Streamlines sales operations
What do you like best about the product?
AI assist so useful when writing follow-up emails
interactive timeline allows to look clearly at prior correspondence
interactive timeline allows to look clearly at prior correspondence
What do you dislike about the product?
Sometimes the calls can take up to an hour to analyze, which can slow processes down
What problems is the product solving and how is that benefiting you?
Records calls for call notes, saving time making and typing up notes
Provides personalised coaching feedback
Provides personalised coaching feedback
Insightful and extremely helpful and reliable software for sales teams
What do you like best about the product?
Gong Deal Board, Summaries note capture and insights search using AI
What do you dislike about the product?
the chronological presentation of meetings on UI can be improved
What problems is the product solving and how is that benefiting you?
Deal monitoring , tracking , review and analytics
Gong is a game changer
What do you like best about the product?
The meeting notes and time savings by auto generating the bulk of a follow up email where I can tweak and ship it! It's so easy to use and enables me to hold people accountable for their action items.
What do you dislike about the product?
They haven't hired me yet. I do not dislike anything!
What problems is the product solving and how is that benefiting you?
Time savings to run / follow up with meetings. Accountability in team selling environment. Ability to replay important information-rich meetings after the fact and not have to rely on written notes.
effective and analytical
What do you like best about the product?
the analysis or we can say summary with the transcript which allows to understand the agenda on the call along side helps individuals to improve themselves and learn new things
What do you dislike about the product?
sometimes because of accents or speed the transcript have some errors which I believe can be fixed
What problems is the product solving and how is that benefiting you?
summary for the call and analysis ...it help me to grow myself
Gong is very relaible when it comes to recording calls.
What do you like best about the product?
I like that the calls are easily found, and the summaries and transcripts are accurate.
What do you dislike about the product?
If you book a call and go on the call right away, it may not be recorded.
What problems is the product solving and how is that benefiting you?
It automatically records all calls, ensuring that no important details are missed. These recordings are intelligently organized and categorized by clients, making it easy to locate specific conversations whenever needed. Additionally, the system provides highly accurate transcripts, allowing me to quickly review discussions without having to rewatch the entire call. In most cases, the transcripts are so precise that I can rely on them entirely, saving time and streamlining my workflow.
Amazing Recording and Transcription/summary service for customer calls
What do you like best about the product?
I love the transcription. we have lots of existing video demo content which we need to either produce equivalent written content for, or share with customers with markers for them to skip to the area relevant for them. The gong transcription, summary and video marker tools make it so fast for us to skip to the right part, remember what's been said in a meeting, or create cropped demo content that can be shared
What do you dislike about the product?
I haven't found too many negatives so far. It would be good to be able to upload a video thats been recorded by someone else (e.g chris) and have the transcription notes say "chris said" rather than Holly said, since I (Holly) uploaded it for transcription. this is minor though
What problems is the product solving and how is that benefiting you?
- taking meeting notes for me, meaning i can focus fully on what customers are telling me, without writing or typing.
- creating videos with markers to skip to the most relevant part of the conversation
- Transcription. Sometimes I copy and paste the meeting transcript into our internal company AI assistant, and ask it to convert the transcript into text for slides, brief descriptions, email content etc.
- creating videos with markers to skip to the most relevant part of the conversation
- Transcription. Sometimes I copy and paste the meeting transcript into our internal company AI assistant, and ask it to convert the transcript into text for slides, brief descriptions, email content etc.
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