Gong
Gong.ioExternal reviews
6,466 reviews
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Seamless Meetings and Summaries with Gong
What do you like best about the product?
I use Gong for recording and reviewing meetings as well as getting summaries of calls I missed. It automatically logs all calls, so I don't have to upload them anywhere. Transcription and summarization features give me valuable time back in my day because I don't have to rewatch the whole session again. I also find it helpful for coaching and better value selling. The full-featured Sales Dashboard is a real asset because it helps me close better. Setting up Gong was easy for me as an end-user.
What do you dislike about the product?
The auto-generated Follow Up emails could be better.
What problems is the product solving and how is that benefiting you?
I use Gong to automatically log and summarize calls, which gives me valuable time back. It helps with meeting recordings, coaching, and Value Selling. The transcription and summarization features mean I don't need to rewatch full sessions.
Ending the Guesswork, Total Pipeline Visibility and AI-Driven Deal Protection with Gong
What do you like best about the product?
Gong has become my absolute favorite tool for maintaining a pulse on our entire pipeline without having to attend every single call. I love the Activity timeline in the Deals view, its incredibly helpful to see a visual map of touchpoints, like those for Acme Ltd so I can instantly tell if a deal is heating up or cooling down.
What do you dislike about the product?
While the interface is powerful, the initial setup for mapping complex CRM stages and custom deal warnings can be a bit technical to navigate. I've noticed that if multiple people speak at once in a large brainstorming session.
What problems is the product solving and how is that benefiting you?
Gong has solved our deal blindness by turning every recorded conversation and email into a searchable data points. It has eliminated the friction of manual status updates, as the system automatically tracks the Next Call and current Stage for all 203 active deals.
A Sales Team Essential: Call Recordings, Insights, Objections & Analytics in One Place
What do you like best about the product?
Kinda something that a sales team can't live without.
Call recordings, insights, objections, analytics, all on one platform.
Call recordings, insights, objections, analytics, all on one platform.
What do you dislike about the product?
Nothing as of yet.
Fairly straightforward to use.
Fairly straightforward to use.
What problems is the product solving and how is that benefiting you?
For AE's and SDR's who are new/ ramping up, Gong is an invaluable resource to speed up the learning process.
Enhances Prospecting and Deal Analysis
What do you like best about the product?
I like the ability to take Gong calls and compile them into a cloud project. It allows me to determine and run searches on what most of our ideal customers are experiencing, including their origins and the legacy ERP systems they're migrating from. This helps me understand their industry pain points and those related to their current software, which makes it possible to tailor messaging for outreach to other potential leads and prospects in the same industry. Gong also makes it valuable to compile data from companies across different industries and legacy ERP systems. It helps me figure out a consensus on the struggles most companies have, whether with business processes or solutions they're using. This insight lets me prepare better for future calls and tailor my outreach to address those pain points effectively, driving the pipeline.
What do you dislike about the product?
I'm a newer user and haven't come across anything yet that I don't like.
What problems is the product solving and how is that benefiting you?
I use Gong to record and analyze all of my deal cycle sessions. It automatically transcribes calls and summarizes them, helping me capture important details I might miss. I can also compile calls to find common customer pain points, tailor messaging, and improve outreach.
Streamlines Sales with User-Friendly Features
What do you like best about the product?
I find Gong extremely user-friendly, which is really important for me. I love how it integrates well with all of our systems through the Gong Everywhere extension. The call recording with AI note-taking and automating follow-ups are made so easy. These features shave time off the administrative tasks in my day-to-day activities, allowing me to focus more on selling and talking to customers.
What do you dislike about the product?
I've noticed some bugs with Gong Everywhere, particularly if I have multiple Salesforce tabs open. Sometimes the icon will appear in one Salesforce tab and not another, which is irritating. I could be user error, but I'm a person who has several accounts on Salesforce open at a time and would like Gong Everywhere to work for all of them, but I'm noticing sometimes it doesn't.
What problems is the product solving and how is that benefiting you?
I use Gong for call recording, learning, and engagement with flows. It helps me track my progress, follow up with new clients, send automated emails, and clean my pipeline. It's user-friendly and integrates with systems, saving time on administrative tasks so I can focus on selling.
Actionable Insights from Real Customer Conversations, Better Coaching, Smarter Decisions
What do you like best about the product?
What I like best about Gong is how it turns real customer conversations into clear, actionable insights. It’s not just recordings, it connects what customers actually say to coaching, deal health, and strategy, so teams can improve faster based on reality, not guesswork. The visibility it gives across sales, CS, and product makes alignment way easier and decisions a lot smarter.
What do you dislike about the product?
If I had to pick a downside, it can feel a bit heavy at times. There’s a lot of data and features, which is powerful, but it can be overwhelming for new users and takes some ramp-up to use really well. Also, the UI and alerts can sometimes surface too much information, so you have to be intentional about tuning it to what actually matters.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of limited visibility into real customer conversations. Instead of relying on secondhand notes, subjective deal updates, or gut feel, it captures what actually happens in calls and turns that into insights teams can trust.
That benefits me by:
Making feedback and coaching more objective and specific
Helping identify deal risks and opportunities earlier, based on real signals
Reducing misalignment between sales, CS, and leadership since everyone can reference the same source of truth
Saving time by surfacing key moments, trends, and patterns without needing to sit through full calls
That benefits me by:
Making feedback and coaching more objective and specific
Helping identify deal risks and opportunities earlier, based on real signals
Reducing misalignment between sales, CS, and leadership since everyone can reference the same source of truth
Saving time by surfacing key moments, trends, and patterns without needing to sit through full calls
User-Friendly with Organized CRM Integration
What do you like best about the product?
I really like Gong's ease of use. It is very user-friendly, making it easy to create sequences, add people, and track metrics like open rates and response rates. Also, Gong is very organized when it comes to managing accounts and contacts, which was a big issue with the previous tool we used.
What do you dislike about the product?
Their LinkedIn prospecting tools are not as strong as in other platforms, there is a lot of manual work involved and copying and pasting information and clicking around. Their browser extension is not really useful.
What problems is the product solving and how is that benefiting you?
I use Gong for sequencing people into sales pitches and organizing daily activities. I love its ease of use, user-friendly interface, and ability to track metrics like open rates and response rates. It solves the issue of duplicated accounts and contacts from our previous tool.
Easy Call Recording and Tracking with Excellent AI Features
What do you like best about the product?
Gong is an easy way to record, track and monitor the calls with excellent AI features
What do you dislike about the product?
It should improvise on the way it shows the summary. Yet times, it is skipping a few details
What problems is the product solving and how is that benefiting you?
Recording of the calls and summarizing them reduces the amount of time we keep to monitor the calls.
Simplifies Client Interactions with Effortless Call Summarization
What do you like best about the product?
I like that Gong summarizes calls and writes emails for me. It helps me with follow-ups and saves me time, especially after a call, because I don't have to spend time crafting a follow-up email. Gong was also easy to set up.
What do you dislike about the product?
I think that it could be more suited towards project management. To identify risks and issues.
What problems is the product solving and how is that benefiting you?
I use Gong to watch back client interactions, reminding myself of missed details and summarizing calls. It saves me time by writing emails and helping with follow-ups.
The One Source of Truth for Every Sales and Customer Interaction
What do you like best about the product?
it's the one source of truth for every sales or customer interaction
What do you dislike about the product?
it's little bit complicated to find certain points like emails or non zoom meetings
What problems is the product solving and how is that benefiting you?
it's the one source of truth for every sales or customer interaction, we are looking there every time we want to understand what the customer is looking for
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