Gong
Gong.ioExternal reviews
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Spotlight on Account AI
What do you like best about the product?
The Account AI feature gives me a holistic, real-time view of engagement across an account — pulling in signals from calls, emails, and activity across stakeholders. It flags risk factors like disengagement, sentiment shifts, or lack of multithreading, and gives me suggested actions before issues surface. This has made my customer reviews sharper, my renewals more predictable, and my cross-functional conversations way more informed.
What I appreciate most is how Account AI synthesizes data I’d normally have to dig for manually. Instead of spending time piecing together a timeline or who’s been active, Gong surfaces it in seconds — and highlights gaps I might’ve missed.
What I appreciate most is how Account AI synthesizes data I’d normally have to dig for manually. Instead of spending time piecing together a timeline or who’s been active, Gong surfaces it in seconds — and highlights gaps I might’ve missed.
What do you dislike about the product?
Static dashboards and reports: It can be difficult to fully customize reporting views or build flexible dashboards that match unique KPIs or business models.
Limited call tagging options: Users often want more granular, automated tagging based on nuanced conversation details or internal taxonomies.
The search functionality is sometimes clunky — it doesn't always surface relevant calls or moments efficiently, especially when searching across large teams or long timeframes.
Filters can be overwhelming or inconsistent, especially when trying to isolate specific speakers, topics, or time windows.
Limited call tagging options: Users often want more granular, automated tagging based on nuanced conversation details or internal taxonomies.
The search functionality is sometimes clunky — it doesn't always surface relevant calls or moments efficiently, especially when searching across large teams or long timeframes.
Filters can be overwhelming or inconsistent, especially when trying to isolate specific speakers, topics, or time windows.
What problems is the product solving and how is that benefiting you?
Gong has been a game-changer for surfacing real-time insights across both customer behavior and broader market shifts. It allows me to zoom out from individual conversations and start identifying patterns across my portfolio — what objections are coming up more frequently, what features customers are excited about, and where engagement may be dropping.
Wha trully increase of productivity means!
What do you like best about the product?
I like that it takes care of all I would have to do during a call; I can just focus on the audience's questions and points. Gong will summarize, condense, put it into an organized way, and even create the email for me! I can truly focus on my client's questions and pain points.
What do you dislike about the product?
I dislike the idea of it going away! I believe there could be a guide, with a step-by-step process on how to set users up to speed and use the most of Gong!
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on what is important during calls. I can be 100% present, I don't have to make notes or anything I can just let it work and ask later, collect information about the call and review the important points after the call ends.
Makes surfacing customer requests super easy
What do you like best about the product?
I really appreciate the AI generated data and insights. It makes reviewing customer calls very easy.
What do you dislike about the product?
I dislike that I can't surface the exact recordings I'm searching for as simply as I'd like.
What problems is the product solving and how is that benefiting you?
Gong makes it easier for me to be more present during client calls reducing my need to take notes. Gong also helps to maintain an accurate log of customer requests and account progression.
gong's usefulness blew away skepticism from sellers. Sales, prospects and customers love it
What do you like best about the product?
Gong makes it so much easier to capture value, notes, follow up and key actions. it makes coaching easier, selling better and organizing both personal actions and teams much easier
What do you dislike about the product?
I've also wish that gong was able to proactively update CRM fields based on conversations - even if it verified those updates first.
What problems is the product solving and how is that benefiting you?
Gong helps me keep track of calls, follow ups and account strategies. It helps me take fewer notes and stay in the moment in calls. It helps me coach my reports and help others, and reminds me of history with accounts,
Gong is a game-changer for any sales or CS rep
What do you like best about the product?
Gong simply makes my life easier, whether this is with forecasting, follow-up or coaching. Gong was ahead of the curve with their usage of AI and this makes it incredibly simple to quickly gain insights on an account/call and take action.
What do you dislike about the product?
There is nothing in particularly that I dislike about the platform, I haven't had any issues at all.
What problems is the product solving and how is that benefiting you?
Gong is a massive time-saver, particularly when following up on calls. It is also great for understanding your tendencies on calls and improving as a salesperson.
Essential Part of my Sales Workflow
What do you like best about the product?
Gong provides me with concise, actionable recaps of every recorded sales call, highlighting key discussion points, next steps, and important customer insights. This saves significant time by allowing me to quickly review essential details without re-listening to entire conversations.
The platform’s conversation intelligence goes beyond simple transcription. It analyzes tone, engagement, and talk ratios, and identifies buying signals and objections-delivering insights that help refine sales strategies and improve future interactions.
The platform’s conversation intelligence goes beyond simple transcription. It analyzes tone, engagement, and talk ratios, and identifies buying signals and objections-delivering insights that help refine sales strategies and improve future interactions.
What do you dislike about the product?
Gong’s workflows and summaries are somewhat rigid, which can be frustrating for teams with unique or highly customized processes. Also the tool is very expensive!
What problems is the product solving and how is that benefiting you?
Gong eliminates guesswork in sales calls, helps standardize best practices, and identifies at-risk deals early.
Making life easier across sales, marketing, product and partnerships
What do you like best about the product?
Listen Later for mobile
Speeding up calls to 1.5x speed to make listen later more efficient
Ability to see who is speaking when, and the topics at those points
Filtering to alert / notify on specific conversations and topics
Integrates well with a number of tools
Speeding up calls to 1.5x speed to make listen later more efficient
Ability to see who is speaking when, and the topics at those points
Filtering to alert / notify on specific conversations and topics
Integrates well with a number of tools
What do you dislike about the product?
mobile app not intuitive as id like
would like to insert a sales methodology (not the process - MEDDPICC) so that i can help coach on better discovery, in addition to the coaching it can provide on process.
would like to insert a sales methodology (not the process - MEDDPICC) so that i can help coach on better discovery, in addition to the coaching it can provide on process.
What problems is the product solving and how is that benefiting you?
Making reps more efficient and productive
Enabling my time to be focused on key product and partner segments
Speeding up new hire ramp time
Enabling my time to be focused on key product and partner segments
Speeding up new hire ramp time
Gong's AI Tools are Next Level
What do you like best about the product?
As a CSM, the knowledge that my calls are being recorded and I can refer back to them at anytime is a huge safety net. Whether I am collecting a feature request, looking into a customer issue, or gathering customer quotes, I can always refer back to the recording to hear exactly what the customer says.
Plus it is very intuitive and super easy to use.
Plus it is very intuitive and super easy to use.
What do you dislike about the product?
From I hear, the forecasting piece for CSMs is complicated, but that's just second-hand information.
What problems is the product solving and how is that benefiting you?
Not having to remember or write down every little thing from my calls. Being able to go back to my account and search the entire account about specific things has been huge. Relying on their AI insights that point me exactly where in the call something is discussed has saved me so much time.
Gong is easy to use and a valuable part of my tech stack to do my job
What do you like best about the product?
I really enjoy the automatically generated content, like the highlights, action items, and transcript. I am a PMM and rely on the recordings of my conversations with customers for case studies or other content interviews, and Gong's features help me ensure I don't miss any key details or highlights. I also use Gong regularly to review sales calls to check in on messaging adoption and evaluate what seems to resonate with prospects. Gong is easy to use. I have been using it for over 5 years across multiple orgs/roles and the new features that get added are always spot on.
What do you dislike about the product?
If I had to be nitpicky, it would be about the search. Sometimes I am looking for a keyword in call transcripts, and the transcription will have spelled the word wrong or mistyped it entirely, usually this happens with proper nouns. Again, being very picky here.
What problems is the product solving and how is that benefiting you?
Gong is providing complete transcripts for me in addition to generating call highlights. These highlights are beneficial to me for pulling out key information from calls and making sure nothing is being missed
Great solution !
What do you like best about the product?
Very easy to use
AI super helpful
no need to spend much time on it, it does everything by itself
AI super helpful
no need to spend much time on it, it does everything by itself
What do you dislike about the product?
nothing to be honest...
It's very easy to adopt
It's very easy to adopt
What problems is the product solving and how is that benefiting you?
call recording / automatic summary
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