Gong
Gong.ioExternal reviews
6,611 reviews
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Great tool, very easy to use and powerful AI capabilities
What do you like best about the product?
Great UI and AI capabilities. Definitely my go-to sales enablement tool.
What do you dislike about the product?
Nothing right now, I like that the tool is always improving
What problems is the product solving and how is that benefiting you?
Note-taking, summarizing calls, accurate email follow ups, and great search functionality
Gong is my AI assistant now
What do you like best about the product?
The AI features now are capable to provide so much information about what I did in the past for a customer and how I would need to approach my next interaction
What do you dislike about the product?
No downsides encountered so far after 6 months of usage
What problems is the product solving and how is that benefiting you?
Manage a large number of accounts can be challenging and the fact of having reminders and access to information about latest interactions with customers is really helpful
Gets stuff done quick & intuitively
What do you like best about the product?
I like how quick, intuitive and actually useful it is. I use gong for several purposes: education (I could watch my colleagues work when was a new-joiner), call recording + notetatking + summaries & todos, and client contact automation using flows. Last part if what I like the most - there's a really nice flow editor which allows to define multiple steps (omnichannel e.g. mail + linkedin), select if it's an auto-step or a manual one with a reminder, use templates, blocks with dynamic elements and more. Then there's stats and insights which help understand how you do. Gong "Anywhere" add-on for Chrome is great - I often use it when I work in Salesforce.
What do you dislike about the product?
Honestly haven't came across anything that I could dislike. I tried for 2 minutes but since nothing comes to mind, I won't try to come up with flaws just to actually write something.
What problems is the product solving and how is that benefiting you?
Actually already answered: I am a gong user and I use it for several purposes: education (I could watch my colleagues work when I was a new-joiner), call recording + notetatking + summaries & todos, and client contact automation using flows. I use flow editor which allows to define multiple steps (omnichannel e.g. mail + linkedin), select if it's an auto-step or a manual one with a reminder, use templates, blocks with dynamic elements and more. Like to check stats and insights from time to time to see how I do vs my co workers. Gong "Anywhere" add-on for Chrome is great - I often use it when I work in Salesforce, mostly by adding new leads to flows
PMM- Daily gong user
What do you like best about the product?
As a PMM I use gong a lot to listen to sales team pitch our products to potential clients. It’s a super helpful tool that gives you insights and tips to improve the way you handle calls.
What do you dislike about the product?
I would like the AI chat to help me generate unique insights.
What problems is the product solving and how is that benefiting you?
Helps me understand how well the sales people are communicating the messaging for each product.
Great tool for outreach + viewing previous call context/account activites
What do you like best about the product?
Gong is invaluable to re watch previous calls and better understand prior context/engagements with accounts
What do you dislike about the product?
Nothing as of now, I'm using all parts of the platform and things are refined
What problems is the product solving and how is that benefiting you?
Gong is helping to solve the context switching issue that is prevalent across all companies when switching account managers, lost context is always an issue which can derail credibility.
Low-lift, high-value meeting recorder
What do you like best about the product?
It automagically records my calls and creates a briefing and transcript. I love the ability to create streams of calls, and I also love the ability to get summaries over time from an account. I appreciate that I can upload calls that weren't recorded on my end (ie when the customer hosts and doesn't approve my recorded).
What do you dislike about the product?
The briefs are contextless and because I'm in a niche industry, it often misunderstands the names of tools and other things that are important. I wish I could provide it with a database of knowledge that I want it to know.
What problems is the product solving and how is that benefiting you?
I use the gong briefing + transcript + my handwritten notes to write internal recaps and summaries that are highly strategic and contextual allowing me to have a high value repository of meeting artifacts, which enables me to manage the narrative of my customer.
this is a spectacular product to utilize for meetings
What do you like best about the product?
that there is no need to take notes for the meeting, everything is provided after the call as a summary and next steps.
its ease of integration is absolutely amazing and i i use it in every meeting of mine
its ease of integration is absolutely amazing and i i use it in every meeting of mine
What do you dislike about the product?
sometimes the sentiments are not accurate
What problems is the product solving and how is that benefiting you?
customer retention and next steps
Gong is a game changer for meetings with clients
What do you like best about the product?
The ability to not have to take notes while on a call has changed the way I am able to conduct calls with clients. I can focus more on the discussion rather than having to take notes about everything the client says. Instead I can go back and listen to the call or see the transcript of summary of the call. This helps immensely. I use Gong with every client meeting and call.
What do you dislike about the product?
All of our emails are also imported into Gong. While this can certainly be helpful, sometimes it is difficult to find specifically what I am looking for.
What problems is the product solving and how is that benefiting you?
Gong gives me the ability to focus on the conversation rather than having to take notes.
BANG A GONG!
What do you like best about the product?
AI summaries of accounts and deals, sharing and reviewing clips from calls, and using the follow-up email templates after a call. Those automated flows are kinda sick too tho.
What do you dislike about the product?
The daily Gong recap bot thing is pretty annoying
What problems is the product solving and how is that benefiting you?
Time being used in following up and organizing deals/next steps.
Where Have You Been All My Career?
What do you like best about the product?
Gong is genuinely insightful and game-changing for the entire team. It provides immediate access to the discussion, outlines the following steps, and identifies who is responsible for the actions. I had never used anything so impactful to my business before Gong. I use it every day to stay up to date with my team's daily meetings and discussions. It allows me to catch up quickly and to help them accelerate their outcomes.
What do you dislike about the product?
NOTHING to dislike. I use Gong every day.
What problems is the product solving and how is that benefiting you?
Gong allows us to see the What, Why, and How in terms of needed next steps.
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