My main use case for Gong is call summarization, call recordings, AI summaries, and tracking operations.
Gong
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Once you've gone Gong, you can't go back (as a sales rep)
What do you like best about the product?
Everything really, but the AI elements and search functionality are particularly impressive and useful. Haven't even taken full advantage of all of the features of the platform.
What do you dislike about the product?
It isn't perfect. Some of the call captures can be inaccurate at times. Same with the follow up emails that are AI generated.
What problems is the product solving and how is that benefiting you?
With as many meetings as I have, Gong provides a nice summary of each meeting and I can get into the details if necessary.
Great for my sales calls!
What do you like best about the product?
Gong has been a game-changer for my sales calls! It provides incredible insights into my conversations with customers, helping me identify trends, improve my pitch, and close more deals. The AI-driven analytics and call transcripts make it easy to review key moments and refine my approach. If you want to level up your sales game, Gong is a must-have! 🚀
What do you dislike about the product?
I can't delete certain calls on my calendar.
What problems is the product solving and how is that benefiting you?
Helping me create recaps and collect all the notes from my calls
Love Gong
What do you like best about the product?
Using Gong has been a game-changer for my growth.
Being able to rewatch my calls and review them with my manager has helped me sharpen my messaging and spot areas to improve. I also love having searchable transcripts—it makes it easy to update my notes and keep track of deal momentum.
It’s made me more thoughtful, more prepared, and ultimately more effective in my role.
Being able to rewatch my calls and review them with my manager has helped me sharpen my messaging and spot areas to improve. I also love having searchable transcripts—it makes it easy to update my notes and keep track of deal momentum.
It’s made me more thoughtful, more prepared, and ultimately more effective in my role.
What do you dislike about the product?
Sometimes I forget to tag the call or add a comment right after, and it can be tough to find it later when everything blends together. A bit more structure or reminders would be helpful.
What problems is the product solving and how is that benefiting you?
Gong helps me see exactly where I can improve.
By reviewing my calls, I can catch things I missed in real time—whether it's how I handled an objection, delivered value, or set next steps. It also makes coaching with my manager way more productive because we’re looking at real moments, not just relying on memory.
The transcripts and call summaries also help me update my CRM faster and keep deals on track without having to re-listen to everything.
Overall, it’s helped me become more intentional, confident, and consistent in my outreach.
By reviewing my calls, I can catch things I missed in real time—whether it's how I handled an objection, delivered value, or set next steps. It also makes coaching with my manager way more productive because we’re looking at real moments, not just relying on memory.
The transcripts and call summaries also help me update my CRM faster and keep deals on track without having to re-listen to everything.
Overall, it’s helped me become more intentional, confident, and consistent in my outreach.
The best sales assistant!
What do you like best about the product?
For me the best part of Gong has been the ability to focus on the customer during a call instead of taking notes. It allows me to be in the conversation and see things I would have missed because I was more focused on recording everything. It also helps me keep commitments, I use this after almost every call that I have. It is also super easy to use, I was able to jump right in without any guide.
What do you dislike about the product?
Sometimes It doesn't feel like the actual program is super easy to navigate. I'm not sure why though.
What problems is the product solving and how is that benefiting you?
Back to why I love it. It makes actually getting notes easy, and allows me to better fix my sales techniques.
Offers comprehensive call visibility with effective AI summaries and fantastic customer support
What is our primary use case?
What is most valuable?
The most valuable features of Gong are the call recording and AI summaries. The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps. Being able to search within the call for various keywords and topics is incredibly beneficial. Having call recordings and summaries helps our team have complete visibility into calls. Sales leadership can search by various parameters such as topics, keywords, deal stage, close date, and even see all email communication on the timeline feature. It helps everyone across the sales organization.
What needs improvement?
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summary from Gong to log a call in Salesforce, it may leave out important details that I deem significant, which Gong’s AI may not.
For how long have I used the solution?
I've been using Gong for about five years now.
What do I think about the scalability of the solution?
Gong is very scalable.
How are customer service and support?
The customer support is fantastic. Every time we've needed something, they were quick to get back to us and resolve our issues.
Which solution did I use previously and why did I switch?
Gong was our first solution in this area.
How was the initial setup?
The initial setup was very straightforward, involving linking it to email and Salesforce, which every user can do via API.
What was our ROI?
I don't have a clear ROI, but it’s been incredibly beneficial regarding time savings.
What other advice do I have?
My biggest piece of advice is to ensure Gong suits your organization's needs and that it has all the right features. There are alternatives, such as SalesLoft, which has a module with call recording functionality. It's important to explore all the added features and benefits that Gong offers. I would rate Gong as a ten because it leaves little room for improvement. We love it, use it every day, and have not needed customer support. My overall rating for the solution is 10 out of 10.
Productivity with Gong
What do you like best about the product?
Being able to review recordings from other reps has been a great way to shorten my onboarding experience by hearing some of the seasoned reps deliver their pitch and handle objections.
Being able to review recordings from my own calls helps ensure I heard the right things. Knowing that the notetaker is in the meeting allows me to focus more on the direction of the call and worry less about capturing detailed notes.
Being able to review recordings from my own calls helps ensure I heard the right things. Knowing that the notetaker is in the meeting allows me to focus more on the direction of the call and worry less about capturing detailed notes.
What do you dislike about the product?
The AI summaries are usually very helpful but sometimes the accuracy is a bit off.
What problems is the product solving and how is that benefiting you?
Accelerating onboarding and better engagement and follow-up should translate to more deals.
Gong is the parner you need
What do you like best about the product?
I love that gong has a mobile application, So now I can learn from sales reps while having dinner
What do you dislike about the product?
Gong Mobile is slightly cluttered, So maybe a sleeker UI
What problems is the product solving and how is that benefiting you?
Gong helps summarise all my client calls and categorises the next action items, This is a game changer especially when you need to keep up with a lot of tasks
I like gong for re recordings, recaps and to keep track of action items.
What do you like best about the product?
Recaps and videos along with keeping track of action items.
What do you dislike about the product?
Having to back track to link to related accounts. It should be able to associate by event name. Would like to be able to download videos to rewatch when I have no Wifi.
What problems is the product solving and how is that benefiting you?
Provides recaps and action items to help will follow up and free time during meetings so we can engage customers instead of taking notes.
excellent call recoder
What do you like best about the product?
It records well and description is good and informative
What do you dislike about the product?
just a bot slow in populating the info as it could be a bit faster to streamline
What problems is the product solving and how is that benefiting you?
allowed to see what happened on the call and how the stats were on talk taime and everyhting else taht a manager and staff needs to get better coaching
Best Dialer!
What do you like best about the product?
The AI call breakdown is fantastic! I don't like to take notes, and Gong takes the best notes and gives the best brief after the call.
The creation and use of "Flow" makes my dialing more efficient.
The creation and use of "Flow" makes my dialing more efficient.
What do you dislike about the product?
More Data would be great, but I'm sure our CRM is the issue. There is not much I don';t like
What problems is the product solving and how is that benefiting you?
Note taking and floow up
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