Gong
Gong.ioExternal reviews
6,611 reviews
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Wouldn't work at a company who didn't use Gong
What do you like best about the product?
I love the UI, the date I can pull, and more importantly the level of support I receive from their team.
What do you dislike about the product?
Small feature requests but nothing significant
What problems is the product solving and how is that benefiting you?
Insight into the actual voice of the customer, product adoption, enablement pathways, decreases the internal meetings around new customer onboarding, increased ramp time for new hires, mitigates churn.
Gong - Easy across the board
What do you like best about the product?
Ease of Use
Ease of Implementation
Frequency of Use
Ease of Integration
Ease of Implementation
Frequency of Use
Ease of Integration
What do you dislike about the product?
Lack of training materials
Lack of ability to determine where video calls will be saved
Lack of ability to determine where video calls will be saved
What problems is the product solving and how is that benefiting you?
Being able to both learn and teach from a recorded call versus relying on word of mouth and handwritten notes. This has helped us keep a finger on the pulse of our clients and truly gives us an edge with account management.
Your personal Assistant to manage all your Virtual meetings - Summary, Insights,Sharing,& much more
What do you like best about the product?
The call analysis and Q&A on the call discussion, sharing meeting with auto expiry of the access, trimming meeting
What do you dislike about the product?
UI could have been more intuitive, focussed more on Sales usage
What problems is the product solving and how is that benefiting you?
When gong is in my meeting, i can focus completely on the discussion. It takes notes, records the meeting and share insights too about the call.
positive experience
What do you like best about the product?
Gong is helpful to me. I like the summaries provided and I like watching my consults to gain insight about ways to improve. Its easy to use.
What do you dislike about the product?
The summaries are a little wonky sometimes.
What problems is the product solving and how is that benefiting you?
Insight on times I speak too much or use the same word too often is beneficial.
Great for training
What do you like best about the product?
I love how helpful it is from a training perspective. I can review colleagues calls and get a sense of how I should treat the customer. It's easy to use no complaints at all.
What do you dislike about the product?
Nothing it is all amazing. Easy to navigate.
What problems is the product solving and how is that benefiting you?
It solves a lot of things.
I use Gong for internal call records in my current organisation
What do you like best about the product?
I Likes interface looks like a fun tool, very easy to use shows all our call recording in list just select to listen also has transcript which is a plus
What do you dislike about the product?
There isn't anything I I can point out currently.
What problems is the product solving and how is that benefiting you?
I use Gong to listen to my internal meeting call records which helps me understand my mistakes for improvement
Great tool to keep track of your customer conversations
What do you like best about the product?
I like the way it accurately transcribes my calls and provides a summary on email after the call is over. Helps us work efficiently. Its also very easy to use and has a vast number of features.
What do you dislike about the product?
Perhaps some features in Gong engage and flow could definitely benefit from improvement
What problems is the product solving and how is that benefiting you?
Gong is solving mass emailing for me. I can run cadences efficiently.
It is also helping me with listening to peer sales calls and finding areas of improvement. It makes all of this very easy.
It is also helping me with listening to peer sales calls and finding areas of improvement. It makes all of this very easy.
Best software!
What do you like best about the product?
I love the ease of use, the ability to auto generate summaries and actions that read really well, easy to share snippets. I use it every day and it saves me SO much time as a CSM
What do you dislike about the product?
I know its an expensive tool but it is fantastic
What problems is the product solving and how is that benefiting you?
time saving, generating replies, easy to find snippets of conversation
Great expierience
What do you like best about the product?
I've been really impressed with Gong, especially with the new AI features they've rolled out recently. The AI is helping me work more efficiently—summarizing calls, highlighting action items, and making it easier to stay on top of follow-ups. It's definitely saving me time and helping me focus on selling instead of note-taking.
That said, I do wish the call transcriptions were available a bit faster. Sometimes there's a delay before I can get the insights into Salesforce, which slows down my workflow a little. If transcription speed improves, it would be close to perfect.
Overall, it's a great tool that's made a noticeable difference in how I manage my deals.
That said, I do wish the call transcriptions were available a bit faster. Sometimes there's a delay before I can get the insights into Salesforce, which slows down my workflow a little. If transcription speed improves, it would be close to perfect.
Overall, it's a great tool that's made a noticeable difference in how I manage my deals.
What do you dislike about the product?
I do not dislike anything about Gong and like using it daily to keep my calls organized.
What problems is the product solving and how is that benefiting you?
My ability to keep track of the whole conversation after the fact.
Gong is the best piece of Sales Tech Around
What do you like best about the product?
Save yourself a ton of time during follow up. You don't have to remember everything and can really focus on what is important during the call. I use gong multiple times a day and always leverage the GenAI features!
What do you dislike about the product?
I wish the outreach and gong sync was better but it still works!
What problems is the product solving and how is that benefiting you?
It allows me to focus on what is important and I can save time in my day to day.
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