Gong
Gong.ioExternal reviews
6,611 reviews
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Enterprise Account Executive
What do you like best about the product?
I absolutely love the AI insights feature and the generate follow up email feature
What do you dislike about the product?
Sometimes it can be difficult to associate accounts with children accounts. Also the call recorder sometimes doesn't join and it seems random.
What problems is the product solving and how is that benefiting you?
It speeds up my follow up/call analysis 10x.
We had left Gong for a few months, and I couldn’t be happier to be back on it!
What do you like best about the product?
I really enjoy how easy it is to collaborate on Gong and the AI piece as well. The generation of recap emails after a meeting is amazing!
What do you dislike about the product?
The one thing, and this might just be because I haven’t taken the time to do it, but U feel like it can be hard to navigate if you haven’t had a lot of training on the tool.
What problems is the product solving and how is that benefiting you?
The recap of meetings and the creation of a follow up email is truly fantastic. I save so much time and I’m able to prepare for demos so much faster now and with more accurate facts!
Must have for remote/globally distributed teams
What do you like best about the product?
I have said that I won't work anywhere that does not use Gong.
As a Customer Success leader, it's a goldmine of historical info on accounts, which makes account transitions and CS ramp-ups easier. It's also a great coaching tool for performance management, and being able to filter by slides or keywords makes tracking GTM initiatives very simple.
As a Customer Success leader, it's a goldmine of historical info on accounts, which makes account transitions and CS ramp-ups easier. It's also a great coaching tool for performance management, and being able to filter by slides or keywords makes tracking GTM initiatives very simple.
What do you dislike about the product?
Gong does lead with a seller-first mentality, which sometimes means it's not as intuitive for CSMs, but not impossible.
What problems is the product solving and how is that benefiting you?
Gong is a great coaching tool that allows me to train up and manage my team's performance at scale from all over the world. The days of needing to be in an office to shadow other reps is over, and Gong fills that gap.
Gong makes my day easier
What do you like best about the product?
The accuracy of the follow up notes and how it knows who has to do what actions. I also use the generate a summary email after every call this saves me so much time from what use to take 30-60 minutes now can be done in 5.
What do you dislike about the product?
Gong as miss gendered me a few times now which is a little frustrating
What problems is the product solving and how is that benefiting you?
Taking notes in my calls so I can focus on the client.
Allows me to recap the last call before my follow up call
generating call summary notes
continued sales training and improvement
Allows me to recap the last call before my follow up call
generating call summary notes
continued sales training and improvement
Amazing AI tool to take notes, listen to conversations and providing summary and feedback.
What do you like best about the product?
Helps you focus on the presentation and Gong takes notes instead of me.
What do you dislike about the product?
The verbal introduction in the beginning.
What problems is the product solving and how is that benefiting you?
Helping me throughout of the conversation.
All the insights you need within a few clicks
What do you like best about the product?
It connects with my calendar, my meetings. I Can quickly access all my calls and even historical calls that my colleagues or predecessors have taken and quickly review the insights / call to actions / action items directly from them.
What do you dislike about the product?
The time to analyse and upload calls can take a bit of time but considering the calls are being transcribed this is okay
What problems is the product solving and how is that benefiting you?
Helping me to analyse calls, provide quick and efficient summaries and also to highlight the key action items to provide my customer with
Gong has been instrumental in my success as a new sales rep
What do you like best about the product?
Gong records most of our cold calls, demos, and team meetings. I can search different objections and see how other reps open up their prospects. I can also watch past demos for continued learning.
What do you dislike about the product?
I wish Gong was more synced with our CRM.
What problems is the product solving and how is that benefiting you?
Gong helps me go back to cold calls and demos when engaging in current and future prospects.
Increases focus and saves time
What do you like best about the product?
I can be more focus during a meeting because Gong is taking the notes. This also saves me time in recapping the meeting. Love Gong!
What do you dislike about the product?
Want more people to adopt it and not be concerned about using it.
What problems is the product solving and how is that benefiting you?
Note taking
Gong amazing Tool
What do you like best about the product?
How it give me thorough analysis of call and how the next steps are clearly defined
What do you dislike about the product?
It take good time for analysing the call
What problems is the product solving and how is that benefiting you?
As a Customer Success Manager at Apptio, managing multiple accounts, tracking renewals, and ensuring adoption can be overwhelming. Gong helps you stay ahead by giving full visibility into customer conversations, so you don’t have to rely on memory or manual notes. It identifies churn risks early by analyzing sentiment, helping you take proactive steps before renewal discussions. Gong also automates follow-ups, ensuring no action item is missed and keeping internal teams aligned. With Gong, you save time, drive stronger engagement, and focus on growing accounts with data-backed insights rather than just gut feeling.
Makes my life easier !
What do you like best about the product?
In my role as a customer success consultant, it's important that I listen to our customers and provide solid recommendations. Gong helps me focus solely on the customer during our meetings, as I don't have to worry about being distracted by notetaking - Once the meeting is finished the 'Ask Anything' feature within Gong allows me to draw out any particular information I need to follow up with the customer, Gong is a true game changer for anyone in a customer facing role.
What do you dislike about the product?
There isn't anything really to dislike about this product!
What problems is the product solving and how is that benefiting you?
Gong is not missing any information from our meetings - making follow up easier. The built in AI functionality also summarises the meeting in a digestible format for the customer
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