Gong
Gong.ioExternal reviews
6,511 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong has been a life changer for me, upping my work productivity by 100%
What do you like best about the product?
The Gong platform is exceptionally user-friendly and straightforward to implement. I would like to express my gratitude to Chip Grossman, and Lana Oleary for the exemplary customer support provided, which has greatly facilitated the training process for both myself and my team. I utilize Gong for assistance during all my meetings with clients. I greatly appreciate that my meetings are recorded and accompanied by concise and clear notes for follow-up. Additionally, I find great value in employing the AI-generated questions, as they assist me in evaluating my calls, highlighting positive aspects, and offering constructive criticism to enhance my performance in future meetings.
What do you dislike about the product?
I would greatly appreciate assistance in refining my emails to reduce my reliance on external sources for additional support.
What problems is the product solving and how is that benefiting you?
The loss of potential customers which may be attributed to inadequate follow-up procedures, lack of structured meeting agendas, and suboptimal productivity levels.
Best
What do you like best about the product?
Gong is one of the best applications I have had the pleasure of working with. It is an excellent application for self-development and provides a valuable learning platform. By using Gong, we can listen to our own calls and identify areas for improvement. We can also share calls with experts to receive feedback.
What do you dislike about the product?
Nothing such thing to dislike the applacation
What problems is the product solving and how is that benefiting you?
It helps in self development
Best safety net and back up tool for your business.
What do you like best about the product?
How accurate the summary, transcript & information is. It may take a few minutes to upload but I use gong daily and I genuinely love the product.
What do you dislike about the product?
Just the session time out and upload time.
What problems is the product solving and how is that benefiting you?
generating a summary of my calls, making it simple to keep track of every call on an account and with a customer.
Highly effective and helpful!
What do you like best about the product?
It's a super helpful tool when reviewing my personal calls, as well as my mentees. The site itself is very easy to navigate.
What do you dislike about the product?
Perhaps an explanation of each of the options so all users can easily understand it.
What problems is the product solving and how is that benefiting you?
Helps me analyzie my own and others sales techniques. gives accurate feedback and tips.
Gong is a game-changer
What do you like best about the product?
The AI-driven deal intelligence is a huge time-saver, enabling me to focus on high-priority deals without manually combing through notes.
What do you dislike about the product?
The sheer volume of data it captures can sometimes feel overwhelming. Filtering and focusing on the most relevant insights requires consistent effort.
What problems is the product solving and how is that benefiting you?
The benefits have been incredible. First, I can now coach myself in real-time. For instance, I’ve adjusted my pitch delivery based on Gong’s insights about talk-listen ratios and improved how I handle objections. It’s like having a personal sales coach available 24/7.
Really love Gong's AI integration with video
What do you like best about the product?
I love that gong can easily integrate with our Zoom account to record our calls for business. What's better is the AI-integration the summarizes the video. Which means that I have 3 options- I can listen/watch the video, or review the transcript, or just read the AI summary. Either way I have move than enough ways to get notes from the meeting.
What do you dislike about the product?
There is nothing that I dislike about Gong. Everything is very useful for my work.
What problems is the product solving and how is that benefiting you?
It helps that I don't have to take notes during the call. I can write down a few key points but leave the majority of the work to Gong. This in turn helps me stat focused on the prospect/customer so that I can listen to their needs and respond appropriately without worrying about writing everything they say word for word.
Amazing transcripts and summary's
What do you like best about the product?
Gong provides the best transcripts / summaries compared to other call recording platforms I have prevoiusly used. I do not need to manually take call notes on a call anymore and can focus on the conversation. It has a very robust platform. It is easy to use and use without thinking about it, it integrates well to zoom.
What do you dislike about the product?
It can be difficult to search for prevous call recordings if the occured over a month ago
What problems is the product solving and how is that benefiting you?
Note taking & call sharing across the company. Everyone can look at our client calls and see what sentiment the client was feeling on the call and a summary without having to speak with the agent who held the call.
Gong is my favorite tool!
What do you like best about the product?
I love how easy it is to review my calls, learn from others calls, quickly create a follow up email and find information.
What do you dislike about the product?
I really have yet to find anything I don't like about Gong. My access is limited due to my company subscription, so I wish I had access to more features.
What problems is the product solving and how is that benefiting you?
It is allowing me to review my calls, so that I can become a better seller, it ensures I am not missing any imporant information from prospect conversations and it helps me prepare for future calls but providing quick recaps. The AI features make it easy to pick out informaiton.
good for meeting notes
What do you like best about the product?
I use Gong for post meeting notes. I use their ai to search through the transcript and retrieve information from the calls.
What do you dislike about the product?
It takes longer than neccesary to analyze a call
What problems is the product solving and how is that benefiting you?
I no longer need to write meeting notes. I have the transcript and integilence about the sales call on hand
Great AI Call monitoring platform!
What do you like best about the product?
I like the integration of AI to get specific feedback on call segments, getting suggestion, improvements, real time coaching and help the team become better.
What do you dislike about the product?
One of the downsided was to hear credit cards numbers on the calls while during audits, but it was overcome by the /gong team and make corrections on it.
What problems is the product solving and how is that benefiting you?
Its solving my time saving. helping create better agents, provide feedabck and get real time suggestion on specific areas that can be improved.
showing 331 - 340