Gong
Gong.ioExternal reviews
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A powerful tool for enabling better team enablement and more consistent customer engagement
What do you like best about the product?
Ease of use, continual innovation adding new capabilities and features, seamless integration with other tools, helpful insights to improve customer engagement and identify risks
What do you dislike about the product?
The UI changes frequently as new features are released
What problems is the product solving and how is that benefiting you?
Tracking trends in customer conversations, ensuring consistent positioning of new products/features, capturing customer requirements and concerns
Best tool for CSMs and AMs
What do you like best about the product?
My favorite feature is being able to have a complete overview of Account interactions and ask AI question like, what agenda items would be helpful to have on our next QBR.
What do you dislike about the product?
There are less expensive competitors but they don't have the robust functionality that Gong does.
What problems is the product solving and how is that benefiting you?
It gives me insight into meetings that I can't attend and an overarching understanding of accounts and their needs.
Gong Review
What do you like best about the product?
There are a lot of things I love around gone one thing it particular that recently has been something I’ve used a lot is watching calls from the positions above me since I moved into a new role and seeing all the different things, it picks up and analyzes and using it as a tool to learn. And also has a lot of other great features around tracking pipeline. Your calls the AI features of how I can improve and be better. It’s just overall a super great product.
What do you dislike about the product?
The only thing I can say is at times I struggle to find certain things, but it’s just cause it’s such a great product and could be complex but otherwise I think everything’s great
What problems is the product solving and how is that benefiting you?
Helping me to improve my calls.
Great trainning Tool
What do you like best about the product?
Gong helped me to refine my calls, and allowed me to easily find certain patterns that I used to do without even notice it.
What do you dislike about the product?
Sometimes the files were disorganized, where the call numbers misplaced,
What problems is the product solving and how is that benefiting you?
By describing my calls it allowed me to objectively look at how my tonality was being used
Great tool to boost your productivity
What do you like best about the product?
Relieves me from taking notes during meetings. I am more engaged in the calls. it's also very handy to play the call afterwards to check what have been said.
What do you dislike about the product?
The french and german languages are not so well recognized by the tool. I still have to write my summaries by myself, the generated version is not accurate.
What problems is the product solving and how is that benefiting you?
It's super easy to generate follow up emails or ask the tool a question about a client. I save a lot of time with Gong.
It's also nice to play calls done by my team members, no need to attend them anymore.
It's also nice to play calls done by my team members, no need to attend them anymore.
Great software for sharing and learning
What do you like best about the product?
The ability to create quick training videos that can be shared with our team and clients.
What do you dislike about the product?
Nothing that I can think of at all......
What problems is the product solving and how is that benefiting you?
The need to take notes
Time Saver Extraordinaire
What do you like best about the product?
I am at a new job and have been leveraging Gong for outbound prospecting. I love how much time is saves me every day. First of all, it creates a to-do list for me and separates it by Calls, Emails, LinkedIn connections, etc. Then it provides a way for me to pre-create templates or write them ad hoc on the fly. I love that there is a way to create a flow so that I can use my own best practices to set up a flow that works for my style and then add people and manage them appropriately. It is a phenomenal tool for keeping you on track and organized. I am very competitive so I like being able to see the statistics of my teammates to see where I rank in the statistics.
While I was in training I was able to watch all of the discovery calls, demos, and negotiation calls that my peers have done as they were all recorded in Gong. This helped me ramp up very quickly and learn our pitch, our product, and what we show on demos versus having to sit on calls and make my peers feel uncomfortable.
I also love the feature that shows you who opened your messages and how many times so you can see what messaging is effective.
The AI Features that help you craft messages are pretty cool too.
All in all, I love using Gong.
While I was in training I was able to watch all of the discovery calls, demos, and negotiation calls that my peers have done as they were all recorded in Gong. This helped me ramp up very quickly and learn our pitch, our product, and what we show on demos versus having to sit on calls and make my peers feel uncomfortable.
I also love the feature that shows you who opened your messages and how many times so you can see what messaging is effective.
The AI Features that help you craft messages are pretty cool too.
All in all, I love using Gong.
What do you dislike about the product?
At this point, I have not found anything I don't like about Gong. I find it a very well-thought-out solution. I would like a way to create an Activity in Gong and have it log as an activity in SalesForce.
What problems is the product solving and how is that benefiting you?
It provides a lot of good content and time savers
It's like having your virtual secretary.
What do you like best about the product?
"I really like that after a meeting, an email arrives with a summary of details; the most important things are there so you can refer to them later, and it also sends reminders to the people involved
What do you dislike about the product?
I have no comments on this point as GONG is great.
What problems is the product solving and how is that benefiting you?
I constantly have meetings with clients and other colleagues involved in my sales process, and Gong helps me take notes on everything we discuss in the meeting and the commitments I make with the clients
Great tool for forecasting and recording meetings
What do you like best about the product?
The tool is great for forecasting. The UI is easy to use and it integrates well with our CRM as well. The call highlights feature and ask me anything feature saves me a bunch of time when looking to go through data of old deals and calls.
What do you dislike about the product?
A few times Gong does not pick the call linked to the account and I have to manually link the call to the opportunity on Gong to get the right score.
What problems is the product solving and how is that benefiting you?
It helps in forecasting right since the Gong scores on every deal help me find what things I need to do make the deal close faster. The call highlights feature saves time by giving a quick summary of old calls so that I don't have to go through the call again.
High Quality, User-Friendly, Decent Insights
What do you like best about the product?
The call brief, key points, and next steps are very useful and quite accurate.
What do you dislike about the product?
At this time, I do not have any dislikes about using Gong.
What problems is the product solving and how is that benefiting you?
Gong is another set of ears on that call that takes usable notes while highlighting key points, next steps, and points of interest.
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