Gong
Gong.ioExternal reviews
6,611 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great sales tool.
What do you like best about the product?
Easy to use as it can automatically join my calls. Saves me from missing things in my notes. Easy to share and playback.
What do you dislike about the product?
I'm not certain that prospects like seeing Gong on calls.
What problems is the product solving and how is that benefiting you?
The biggest problem is helping to better understand customers/prospects. Being able to go back and double check notes and read body language is incredibly helpful.
Gong Review
What do you like best about the product?
Gong AI has been so useful. It looks across all the email communication and the calls and help me with specific ask, which saves a lot of time
What do you dislike about the product?
One think that I see is, in case I need to look up any think, I need to specify the account to look you, if some how this search can be easier it would be so helpful
What problems is the product solving and how is that benefiting you?
The platform helps me maintain complete records of my calls and analyze interactions with customers. It also assists in summarizing calls and generating follow-up emails efficiently.
Once you try GONG, you can't go back!
What do you like best about the product?
- Easy to share snippets internally and recordings to customers.
- Ai speeds up finding important info and follow-up steps.
- Transcript to review any parts misheard.
- Ai speeds up finding important info and follow-up steps.
- Transcript to review any parts misheard.
What do you dislike about the product?
- Feel like I could get more out of it past the recording and Ai functionality, I'm sure the analysis could serve me more if I learnt the full functionality.
What problems is the product solving and how is that benefiting you?
- Keeping on track with customer projects and tasks.
- Improved collaboration between internal team memers.
- Creating follow-up emails to summarise actions and next steps.
- Improved collaboration between internal team memers.
- Creating follow-up emails to summarise actions and next steps.
Sales made much more easier
What do you like best about the product?
it evaluates the calls and the conversations summarizes them and I can use gong as per my preference
What do you dislike about the product?
It logs me out even after a few minutes of inactivity
What problems is the product solving and how is that benefiting you?
Helping me review my calls, listen and go through the best calls and when I am looking for something specific they are easy to find too.
Capturing insights for account and professional development!
What do you like best about the product?
I like that it makes business insights digestable and so easily accessible for our team across the organization. This facilitates a space where feedback can be provided and which ultimately contributes to our individual professional development as sales professionals. It's not simply a recorded call or AI-generated email, but a reflection on how you are approaching your prospects and customers and overall, company mission.
What do you dislike about the product?
Still waiting for more Latin Ameican #'s :)
What problems is the product solving and how is that benefiting you?
It is allowing us to zone in on connect rates and understanding what is driving this key metric. Also, it is inviting the Sales Development team to really understand the prospects our team is sourcing for our sales account executives and the quality of discovery achieved.
Effective and intuitive.
What do you like best about the product?
Everything is catalogued well and is easy to access. The note taking system is very good.
What do you dislike about the product?
Thus far I haven't found anything I particularly dislike about Gong.
What problems is the product solving and how is that benefiting you?
Gong makes it very easy to look back at calls without needing to create a transcript on my own.
Great for coaching and call summary
What do you like best about the product?
Automatic recording of all calls, end of summary call, view into individual and team calls, call history, help coaching self and team and finding specific parts of a meeting by searching words.
What do you dislike about the product?
The account view timeline can be confusing when trying to find a call, but after using it I understood how it worked.
What problems is the product solving and how is that benefiting you?
Quicker time to follow up on calls and assign tasks for follow up. If we ever need to go back to a call and verify something, it is easy to find that part of the call.
Helps streamline and stay on top of things so no opportunity slips through the cracks.
What do you like best about the product?
Love how Gong shows talk time during a call and summarizes the discussion and action items.
What do you dislike about the product?
Gong is on top of opps, good bad or ugly, so you will get notifications on bad deals.
What problems is the product solving and how is that benefiting you?
Reviewing calls and keeping sales moving forward.
Gong has been a life changer for me, upping my work productivity by 100%
What do you like best about the product?
The Gong platform is exceptionally user-friendly and straightforward to implement. I would like to express my gratitude to Chip Grossman, and Lana Oleary for the exemplary customer support provided, which has greatly facilitated the training process for both myself and my team. I utilize Gong for assistance during all my meetings with clients. I greatly appreciate that my meetings are recorded and accompanied by concise and clear notes for follow-up. Additionally, I find great value in employing the AI-generated questions, as they assist me in evaluating my calls, highlighting positive aspects, and offering constructive criticism to enhance my performance in future meetings.
What do you dislike about the product?
I would greatly appreciate assistance in refining my emails to reduce my reliance on external sources for additional support.
What problems is the product solving and how is that benefiting you?
The loss of potential customers which may be attributed to inadequate follow-up procedures, lack of structured meeting agendas, and suboptimal productivity levels.
Best
What do you like best about the product?
Gong is one of the best applications I have had the pleasure of working with. It is an excellent application for self-development and provides a valuable learning platform. By using Gong, we can listen to our own calls and identify areas for improvement. We can also share calls with experts to receive feedback.
What do you dislike about the product?
Nothing such thing to dislike the applacation
What problems is the product solving and how is that benefiting you?
It helps in self development
showing 381 - 390