Gong
Gong.ioExternal reviews
6,610 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong: Intuitive, User-Friendly, and Essential for Meeting Notes
What do you like best about the product?
I like that Gong is really effective and helpful. Its accessibility and user-friendly interface make it intuitive for us to use, which is a big plus. Setting it up was really easy because it's intuitive.
What do you dislike about the product?
I can't think of one yet, I believe it's really good. Maybe enhancing the translation.
What problems is the product solving and how is that benefiting you?
I use Gong for transcribing and summarizing calls and meetings, eliminating the need for manual note-taking and recording. It's effective and has a friendly user interface, making it intuitive to use.
Gong Makes Sales Calls Easy to Understand and Improve
What do you like best about the product?
What I like best about Gong is how it makes sales calls easy to understand and improve. It records and analyzes conversations, so you don’t have to rely on memory or guesswork.
In simple terms, it’s like having a coach who tells you what worked, what didn’t, and how you can do better next time. You can see how much you spoke, what questions you asked, and how the customer reacted.
It also helps teams learn from top performers by showing what they do differently. Overall, it saves time and helps you get better at sales in a very simple, practical way.
In simple terms, it’s like having a coach who tells you what worked, what didn’t, and how you can do better next time. You can see how much you spoke, what questions you asked, and how the customer reacted.
It also helps teams learn from top performers by showing what they do differently. Overall, it saves time and helps you get better at sales in a very simple, practical way.
What do you dislike about the product?
here’s a lot of data and insights, which can be hard to navigate, especially for new users. Also, constant call recording and analysis may feel intrusive to some people, making conversations feel less natural at times.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of not knowing what’s really happening in sales calls. Instead of guessing why a deal was won or lost, it shows clear insights from real conversations. This helps me understand what to say, what to avoid, and how customers are reacting. The benefit is that I can improve faster, have better conversations, and close deals with more confidence without relying only on trial and error.
The Best Call Access for Reliable Proof
What do you like best about the product?
I love being able to access all the phone calls that took place as proof for anything and everything. It’s the best!
What do you dislike about the product?
So far, there’s nothing I dislike about it.
What problems is the product solving and how is that benefiting you?
Having access to phone call recordings works best as proof for upcoming quality analysis and reviews. It helps us improve by showing what we can do better, so we can continue to handle calls in the best possible way.
All Calls in One Place Makes Confirming Offering Easy
What do you like best about the product?
Having all the calls listed in one place really helps, especially when I need to confirm an offering.
What do you dislike about the product?
I haven’t run into any difficulties so far, so I haven’t had any problems.
What problems is the product solving and how is that benefiting you?
I listen in on my regular calls, ask my supervisor for feedback, and confirm the offerings.
Perfect Summaries with Seamless Setup
What do you like best about the product?
I really appreciate Gong's call recordings for their perfectly summarized calls, providing both a short summary and action items for everyone involved. I find these summaries to be very concise and accurate, which makes them stand out. I also find the setup to be very easy, which is a significant plus.
What do you dislike about the product?
They should give the option to give a longer summary if wanted with more details.
What problems is the product solving and how is that benefiting you?
Gong perfectly summarizes calls and provides short, accurate summaries along with action items for everyone involved.
Excellent, Polished Product with Powerful Audio Transcription Search
What do you like best about the product?
The audio transcriptions and the ability to search based on that.
What do you dislike about the product?
Not much. Its an excellent well polished product.
What problems is the product solving and how is that benefiting you?
Call recordings with transcripts and key highlights of the call. Integrations with CRMs help map the right call link at a contact level makes it easy for future reference.
Easy Call Insights That Power Support Coaching
What do you like best about the product?
It’s easy to locate key information in calls, which really helps with support coaching and development.
What do you dislike about the product?
There isn’t an easy way to see month-over-month improvements in the metrics tracked through the dashboards. The coaching dashboard shows compliance, but it doesn’t clearly reflect behavioral improvement, even though those behaviors are being monitored.
What problems is the product solving and how is that benefiting you?
Gong makes pre-call research and post-call listening much easier for quality assurance and coaching, thanks to its clear summaries and helpful AI support. This saves us time.
We regularly use Gong recordings during internal design discussions to cross-check customer inputs
What do you like best about the product?
In my role as a Engineer working closely with truck sales and customer discussions, Gong has been very useful in bringing transparency to conversations.
We use Gong to record and review customer calls related to vehicle requirements, technical clarifications, and project discussions. It helps us revisit important points like load requirements, design constraints, and customer expectations without missing details.
One feature I find very helpful is the ability to search conversations and quickly jump to specific topics. This saves time when we need to validate requirements during design stages. It also helps align sales and engineering teams, especially when multiple stakeholders are involved.
Similarly, at L&T Technology Services while working on the Acuity Brands project, we used Gong to bring the same kind of clarity to engineering and project sales conversations. Engineers would discuss pending drawings, project timelines, and workload commitments across multiple calls, and it was very easy for things to get lost without a proper tracking system. Gong helped us monitor how many drawings were pending per engineer, what had been committed on calls, and where delays were forming essentially improving work efficiency and accountability across the team in a very natural and non-intrusive way.
We use Gong to record and review customer calls related to vehicle requirements, technical clarifications, and project discussions. It helps us revisit important points like load requirements, design constraints, and customer expectations without missing details.
One feature I find very helpful is the ability to search conversations and quickly jump to specific topics. This saves time when we need to validate requirements during design stages. It also helps align sales and engineering teams, especially when multiple stakeholders are involved.
Similarly, at L&T Technology Services while working on the Acuity Brands project, we used Gong to bring the same kind of clarity to engineering and project sales conversations. Engineers would discuss pending drawings, project timelines, and workload commitments across multiple calls, and it was very easy for things to get lost without a proper tracking system. Gong helped us monitor how many drawings were pending per engineer, what had been committed on calls, and where delays were forming essentially improving work efficiency and accountability across the team in a very natural and non-intrusive way.
What do you dislike about the product?
One challenge I’ve noticed is that transcription accuracy is not always perfect, especially during technical discussions involving engineering terminology, part names, or abbreviations. So we still need to manually verify certain points.
Also, initially, it took some time for our team to understand how to effectively use filters, dashboards, and insights provided by Gong. A slightly simpler onboarding experience would help new users.
One of the biggest pain points was around handling highly technical conversations. In the Volvo Trucks environment, when a truck breaks down on the production floor, the spare parts order call happens very quickly and is filled with technical language specific part names, catalog codes, brake assembly specifications, bracket dimensions, and so on. While Gong does a great job recording and transcribing these calls, the transcripts were not always clean or accurate when it came to technical terminology. Sales reps still had to manually go back and verify part details, which added an extra step rather than saving time.
Also, initially, it took some time for our team to understand how to effectively use filters, dashboards, and insights provided by Gong. A slightly simpler onboarding experience would help new users.
One of the biggest pain points was around handling highly technical conversations. In the Volvo Trucks environment, when a truck breaks down on the production floor, the spare parts order call happens very quickly and is filled with technical language specific part names, catalog codes, brake assembly specifications, bracket dimensions, and so on. While Gong does a great job recording and transcribing these calls, the transcripts were not always clean or accurate when it came to technical terminology. Sales reps still had to manually go back and verify part details, which added an extra step rather than saving time.
What problems is the product solving and how is that benefiting you?
In our workflow, one of the biggest challenges earlier was misalignment between sales discussions and engineering execution. Customer requirements discussed during calls were sometimes captured only through notes or internal communication, which could lead to missing details or incorrect assumptions during the design phase.
Gong helps solve this by providing complete visibility into actual customer conversations. We can revisit recorded calls anytime to verify requirements such as load conditions, vehicle usage, mounting constraints, and special customer expectations. This reduces dependency on second-hand information and avoids misunderstandings.
Another problem it addresses is lack of traceability. Earlier, if there was confusion during later stages of the project, it was difficult to go back and check what was originally discussed. With Gong, we now have a reliable reference for all key discussions, which helps in better decision-making.
From a practical standpoint, this has benefited me by:
• Reducing design rework caused by unclear or missed requirements
• Improving confidence while finalizing engineering inputs
• Helping in cross-functional alignment between sales, design, and other teams
• Saving time when validating requirements, as I can directly refer to specific parts of conversations
Overall, Gong has made the transition from customer discussion to engineering execution much smoother and more accurate in our truck project workflows.
Gong helps solve this by providing complete visibility into actual customer conversations. We can revisit recorded calls anytime to verify requirements such as load conditions, vehicle usage, mounting constraints, and special customer expectations. This reduces dependency on second-hand information and avoids misunderstandings.
Another problem it addresses is lack of traceability. Earlier, if there was confusion during later stages of the project, it was difficult to go back and check what was originally discussed. With Gong, we now have a reliable reference for all key discussions, which helps in better decision-making.
From a practical standpoint, this has benefited me by:
• Reducing design rework caused by unclear or missed requirements
• Improving confidence while finalizing engineering inputs
• Helping in cross-functional alignment between sales, design, and other teams
• Saving time when validating requirements, as I can directly refer to specific parts of conversations
Overall, Gong has made the transition from customer discussion to engineering execution much smoother and more accurate in our truck project workflows.
Sales Insights and Preset Reporting That Deliver
What do you like best about the product?
Sales insights and preset reporting on specific initiatives
What do you dislike about the product?
Pay for every tab separately instead of easy access
What problems is the product solving and how is that benefiting you?
Sales scripting and alerts
Superb Usability and Forecast Management
What do you like best about the product?
I like Gong for its ease of use and simple interface, which means there's a low learning curve. The UI design is great, with colors and formats that make it easy to navigate. The initial setup was super easy, which was a big plus for me.
What do you dislike about the product?
Having to sign in so frequently but it's not a big deal
What problems is the product solving and how is that benefiting you?
I use Gong for cadences and forecast management, solving customer outreach and organization issues.
showing 31 - 40