Intuitive, Efficient, Needs Faster Synthesis
What do you like best about the product?
I find Gong incredibly useful for recording and synthesizing my sales calls. The ability to share clips from the calls with clients and internal teams is great. I love the user interface; it's extremely easy to navigate. Gong was especially helpful during my onboarding, allowing me to shadow other sellers, watch full sales motions, and ramp up efficiently, even without a formal onboarding process or team.
What do you dislike about the product?
It's got a delay in synthesizing calls. So I use Granola for that one aspect. I wish Gong was faster. I'd even take the call synthesis live and receive the recording later as opposed to waiting to receive both.
What problems is the product solving and how is that benefiting you?
Gong helps with training and onboarding, making me more efficient in sales motions and post-call follow-ups by recording and summarizing calls. It's crucial for shadowing during onboarding and education as we lack a formal process.
Time-Saving and Insightful Meeting Management with Gong
What do you like best about the product?
I like using Gong mostly to record my meetings. My favorite thing about Gong is that it not only saves me time, but it gives great insights, like if I'm being patient on a call or talking too much. I also love that it creates an easy task list for me after a meeting so that I can easily finish my follow-up steps. Since Gong provides me with these lists, I can spend less time taking notes in my meetings and more time on proactive questions and uncovering customer needs. It also saves me a significant amount of time by not having to manually type up an email after my calls. Gong links our meetings to Salesforce with a transcript, which makes it easy to look back at past calls. My team has only had positive things to say about Gong, and it was easy for me to start using it.
What do you dislike about the product?
I can't think of anything that is not working well for me. Would love to see more insights, maybe potential buying signs from customers or missed sales opportunities.
What problems is the product solving and how is that benefiting you?
I use Gong to record my meetings, which makes it easier to create follow-up emails and saves me a lot of time. It provides insights on call behaviors and creates a task list post-meeting, freeing me up to focus on proactive customer interactions.
Indispensable Tool for Pipeline Management and Training
What do you like best about the product?
Gong has become an essential tool for managing my pipeline. It allows me to record all my calls and leverage AI-driven insights for timely follow-ups and Salesforce updates. I love that I no longer need to take detailed notes—Gong keeps everything organized and clearly highlights gaps in my deals. The visual dashboards make it easy to spot areas where activity needs to increase, helping me stay proactive. Beyond pipeline management, Gong has dramatically reduced onboarding and training time by giving me access to peer calls, so I can learn the business without waiting to shadow live meetings. What started with skepticism has turned into complete reliance—Gong is now indispensable to my workflow.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Gong solves several key challenges for me. First, it eliminates the need for manual notetaking by recording calls and providing AI-driven insights, which keeps me organized and ensures nothing falls through the cracks. It automates follow-ups and updates Salesforce, saving time and reducing administrative work. Gong also highlights gaps in deals and uses visual dashboards to show where pipeline activity needs attention, helping me prioritize effectively. Finally, it has significantly shortened onboarding and training by allowing me to learn from peers’ calls without waiting to shadow live meetings. Overall, Gong improves efficiency, visibility, and confidence in managing my pipeline.
Revolutionized Account Management with Gong
What do you like best about the product?
I find Gong super helpful for tracking conversations with my contacts and staying organized. It gives visibility to my leaders and helps me keep up with everything. I really like using the follow-up email functionality all the time. The transcript feature is something I use a lot too, especially for quick success stories and case studies with certain accounts. It saves me time and helps me figure out my next steps. I also appreciate how Gong allows me to be more present during calls without scrambling to take notes, since I can rewatch calls or use the follow-up to recall specific points. Additionally, Gong stands out with its AI-generated functionality like sentiment scores, making it quite a bit better than similar tools I've used before. Overall, it's been a really good tool and it provides a lot of efficiencies and time saved.
What do you dislike about the product?
I don't think that anything has been buggy or broken. I think for the most part, it's been working really well. It's well integrated into overall systems. I know that it is not made as a tool for CSMs or anybody within an account management type role, but I think there's a huge area of opportunity for a few things to shift and pivot for it to be an ideal tool to use for somebody in my position. Basically an account manager. I think that having, like, a list of outstanding next step items for all the different accounts I'm working with across the board would be really helpful. As well as maybe sending any kind of reminders. Like, if I set in a call, like, oh, I'll reach out to you on next Friday. Then I get a notification that Friday that says, hey. A reminder. You said they'd reach out to you this person from this account. So different things like that, just kind of taking things to the next level. Things that I'm probably doing now as a human, but I would love to automate it.
What problems is the product solving and how is that benefiting you?
Gong helps me track conversations and correspondence, giving visibility to my leaders and keeping me organized. It provides transcripts for learning and kudos, allows sentiment analysis, and saves me time with follow-up emails, ensuring I never miss details and can easily manage next steps.
Super User-Friendly and Intuitive Experience
What do you like best about the product?
Very friendly and easy to use. You can type easily and find the call you want to listen in about less than 3 mins
What do you dislike about the product?
Wish I can have or create my own folders
What problems is the product solving and how is that benefiting you?
Call Coaching or Check errors and misinformation towards the conversation you have with the client
Effortless Sales Pipeline Management with Gong
What do you like best about the product?
I love the easiness of it all with Gong. It's great that Gong has the ability to upload all calls, letting me hear things well demonstrated by other reps for training purposes. I also appreciate how Gong pulls the calls from my CRM without me having to do anything. The setup was super easy.
What do you dislike about the product?
There is nothing as of yet
What problems is the product solving and how is that benefiting you?
I use Gong to manage my sales pipeline, ensuring follow-ups and improving sales calls. I love the ease of use and that it uploads calls automatically from my CRM. This feature helps with training as I can hear well-demonstrated calls by others.
Effortless Call Management and Automation
What do you like best about the product?
I love Gong's note-taking ability because it allows me to be fully present during calls without the need to take notes manually. It captures all action items and lists them for me, which is really helpful. Additionally, I find the automation of follow-ups beneficial and easy to refer back to call notes. I also appreciate how easy it was to start using Gong, even though I didn't do the setup myself.
What do you dislike about the product?
Nothing I can think of.
What problems is the product solving and how is that benefiting you?
I use Gong to record customer calls, which lets me be present without taking notes. It automates follow-ups and lets me refer back to call notes.
Marketing team has gained customer voice insights and shapes campaigns from call transcripts
What is our primary use case?
My main use case for Gong is primarily for the marketing team, though the sales team uses it for all their calls. It is beneficial for me on the marketing team because I am able to check what customers, clients, or potential customers are saying, and I can use the transcript functionality and copy that over to ChatGPT and use that in my marketing. It is a good way for me to stay informed and use insights for my marketing purposes.
I use those insights in my marketing work by taking specific examples. With one of our recent campaigns, there was an insight where customers thought that something about our partnership was really positive that we didn't know beforehand. That came up in a couple of calls, so I was able to pick up on the pattern and then I took that and used it in my marketing.
What is most valuable?
The best features Gong offers to me are the transcription, and I have noticed that it is very accurate. I am able to search through the transcription to get to different sections I want, and I am able to copy and paste the entire transcription into AI and use that to summarize, create messaging, or pick out highlights from that.
In my opinion, Gong has one of the best transcriptions. I have had experiences with various other things where AI transcription doesn't get it right, but to me, this is always spot on.
Gong has impacted my organization positively in a huge way. I know for the sales team, it is the most essential tool they use because it records every call. The leadership is able to review and give feedback. But also for me for marketing, it gives me insight. I am not on customer calls because I work in a different field than the sales team, but it gives me a way to see what customers are saying and track how everything is going.
I don't have specific numbers, but Gong's positive impact is huge. It gives me insight into what customers are saying. I am able to listen and get a sense of how everything is going, and I am able to use that in my marketing. It also saves me a ton of time because otherwise I would have to be on these calls throughout each day to get that same insight. But this allows me to pick times where I am less busy and I can review and get that same impact.
What needs improvement?
For what I use Gong for, it works perfectly.
For how long have I used the solution?
I have been using Gong for just about ten months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Regarding Gong's scalability, I cannot really speak on it because I use it for what I use it for.
What was our ROI?
Regarding return on investment, I don't have specific numbers, but it is definitely a time saver. I am not on sales calls; I am the marketing leader. But if I was going to be, it would take a lot of my time and make me less productive. But it gives me the ability to get those same insights as if I was on the calls without being on the calls, so it saves me a ton of time, gives me that same insight, and has really helped direct and influence the marketing based on customer voice and what feedback and questions come up for the sales teams.
What other advice do I have?
My advice to others looking into using Gong is to do it and also look at it not just from a sales perspective, but from a marketing perspective. It keeps the marketing team informed, and they are able to pull insights that they wouldn't otherwise get unless they were actually on the calls themselves. I would rate my overall experience with Gong a ten out of ten.
Efficient Call Recording with Searchable Transcripts
What do you like best about the product?
I really appreciate Gong for enabling me to 'be in the moment' during customer calls by recording them and providing a transcript. I also like the ability to search transcripts to get directly to specific parts of a conversation or meeting. It's incredibly helpful with complex agendas to use keyword search and return to certain topics without listening to the entire meeting. The integration with Gainsight also works well for me. Plus, the initial setup was very easy since it was available in our internal app store.
What do you dislike about the product?
Sometimes the transcripts can be a little inaccurate with misspellings, especially with unique or uncommon names or references to acronyms. Also, when searching a transcript, I wish clicking on it would start the recording at the same time. Although this capability might already exist, the last time I tried, the video segment didn't automatically start.
What problems is the product solving and how is that benefiting you?
Gong enables me to focus during calls by recording and transcribing them. I love searching transcripts to find specific conversation parts, avoiding replaying entire meetings.
Seamless Integrations and Organized Calls Elevate Sales Workflow
What do you like best about the product?
Love Gong's integratins with SalesForce and Slack. Also its databasing and organization of calls. as in tracks and presents my engagements, conversations and deals.
What do you dislike about the product?
It has so many capabilities that sometimes its hard to find simple stuff lie my archived conversations.
What problems is the product solving and how is that benefiting you?
I need to know what my customers are talking about. Gong not only records these conversations, but it also transcribes it. Then it identifies specifics within the call and next steps. I can use Gong to know about issues and competitors that are frequently coming up (even by persona).
