Gong
Gong.ioExternal reviews
6,511 reviews
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First time user and I love it!
What do you like best about the product?
I really enjoy how the technology takes the call and gives me a written recap and next steps. It is wildly accurate!
What do you dislike about the product?
I'm still learning the system, but nothing at this point.
What problems is the product solving and how is that benefiting you?
Notetaking, follow up items and feedback from my manager.
makes my life as a CSM so much easier
What do you like best about the product?
I no longer need to take notes during meetings, which allows me to give my full attention to the customer throughout our conversations. I also appreciate being able to search for the precise moment when a customer mentioned a specific detail that is important for our ongoing relationship.
Sharing snippets about customer requirements with my colleagues responsible for the product has become much easier, saving time and significantly speeding up our internal processes. This also saves me time when dropping product request
I feel secure because it provides instant access to all the exact insights a customer has shared with me over time.
Sharing snippets about customer requirements with my colleagues responsible for the product has become much easier, saving time and significantly speeding up our internal processes. This also saves me time when dropping product request
I feel secure because it provides instant access to all the exact insights a customer has shared with me over time.
What do you dislike about the product?
The search functionality in the account section could use some enhancements to help users more easily locate people, companies, and specific calls.
What problems is the product solving and how is that benefiting you?
helps keeping track of all the conversations with customers and analyze aggregate data
Best meeting recap tool
What do you like best about the product?
Not only does gong let me hear back all my meetings, but it also saves me time by generating concise meeting recaps.
It generates a list of action items and discussed topics, this way, I can easily draft an email to send to my client.
It generates a list of action items and discussed topics, this way, I can easily draft an email to send to my client.
What do you dislike about the product?
I proofread the text it generates, and a couple of times I found it missed 1 or 2 important points, other than that I find it to be very accurate.
What problems is the product solving and how is that benefiting you?
It saves me a lot of time, because of it I don't have to listen back the whole meeting and it generates a recap I can send to my clients.
Once you have Gong, you won't go back
What do you like best about the product?
The trust I have in the accuracy of the data that the recorder captures in my calls. It allows me to dedicate my full attention to listening to the customer/prospect, rather than multi-tasking.
What do you dislike about the product?
There really aren't any.... The worst thing I can think of it is when the notetaker introduces itself at the beginning of the meeting, which isn't a big deal at all.
What problems is the product solving and how is that benefiting you?
1. Time-savings -- being able to rely on Gong for conversation follow-up and CRM knowledge transfer
2. Remembering key points/details -- resurface old call insights to rekindle conversations or drive home points
3. Finding insights I would have otherwise missed -- the Gong recorder is highly accurate and captures things most humans would breeze over
2. Remembering key points/details -- resurface old call insights to rekindle conversations or drive home points
3. Finding insights I would have otherwise missed -- the Gong recorder is highly accurate and captures things most humans would breeze over
A must have for every Strategic Account Executive.
What do you like best about the product?
The fact that I can concentrate fully on the customer and not be distracted by my note taking.
What do you dislike about the product?
I think there could be private notes that you can keep on each call and then have the ability to integrate a follow-up from a snippet that could integrate with your calendar to action on. I also think that the home page could be more intuitive.
What problems is the product solving and how is that benefiting you?
An audio record of all historical conversations. If someone leaves a company, they don't take all the historical knowledge with them. I could not do this job without this tool.
good
What do you like best about the product?
love the ai feedback
like the transcript and notes
like the transcript and notes
What do you dislike about the product?
takes a while to process the videos and not that easy to send to others
What problems is the product solving and how is that benefiting you?
recording demos
Used at two organisations that I've worked at, it's a game-changer
What do you like best about the product?
My use case is predominantly in Customer Success but here is where I find Gong excels:
Internal
- When I joined FYLD, we had no visibility of our team's calls and training/sales styles. Gong has allowed us to do peer-to-peer reviews to gain context as to what our team is working on and hear stories directly from the customers.
- Time-saving - the summaries, AI functionality and email write-ups are also super helpful in saving time
- Score-cards - ability to provide feedback and coach users, as well as provide time-stamped comments
- Snippets! I love the ability to share a short clip of a call with the team to demo success stories, customer complaints, bugs and feature requests
External
- Can share calls with customers to use as training resources
- Can keep customers accountable with call recordings (as well as our own team)
Internal
- When I joined FYLD, we had no visibility of our team's calls and training/sales styles. Gong has allowed us to do peer-to-peer reviews to gain context as to what our team is working on and hear stories directly from the customers.
- Time-saving - the summaries, AI functionality and email write-ups are also super helpful in saving time
- Score-cards - ability to provide feedback and coach users, as well as provide time-stamped comments
- Snippets! I love the ability to share a short clip of a call with the team to demo success stories, customer complaints, bugs and feature requests
External
- Can share calls with customers to use as training resources
- Can keep customers accountable with call recordings (as well as our own team)
What do you dislike about the product?
- Email write ups are in American English
- Email write ups aren't always written in my writing style, it would be good to have the ability to coach the tool to sound more authentic
- Email write ups aren't always written in my writing style, it would be good to have the ability to coach the tool to sound more authentic
What problems is the product solving and how is that benefiting you?
Visibility over discussions being had with customers and the feedback that they are giving our team. No longer relying on our teams notes or memory.
Become a Better Active Listner
What do you like best about the product?
I know gong is recording so it allows me to focus on my calls instead of taking notes. It has become increasingly helpful for action items and follow-up emails. I use gong for all of my calls.
What do you dislike about the product?
What I hate about gong is the search bar and searchability. If I am looking for a particular call it always pulls up the calls with the entire company. Also, searching keywords is not a workaround.
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on the call and listen better then spending time taking notes.
Gong for Sales
What do you like best about the product?
I love the AI feature, it makes it super easy to go back to my calls and ask questions about the conversation - answers are impressively accurate.
The stats, feedback, and comment sections have helped me get really accurate feedback from my manager. This has been especially important since I am starting my AE position.
It's really helpful that I can go back to my colleague's calls and learn from them, as well as getting good context of past conversations and necessary next steps.
Hubspot integartion is GREAT.
Super user friendly.
The stats, feedback, and comment sections have helped me get really accurate feedback from my manager. This has been especially important since I am starting my AE position.
It's really helpful that I can go back to my colleague's calls and learn from them, as well as getting good context of past conversations and necessary next steps.
Hubspot integartion is GREAT.
Super user friendly.
What do you dislike about the product?
I would love to have an export option that would allow me to export all the names, emails, and phone numbers of everyone I've spoken to with a call debrief. I fairly often have to put certain leads into marketing email sequences and having such a list handy would be great.
I know that a colleague of mine had a somewhat bad customer support experience - it took the Gong team around a month to add him to the team.
I know that a colleague of mine had a somewhat bad customer support experience - it took the Gong team around a month to add him to the team.
What problems is the product solving and how is that benefiting you?
The sales assistant capabilities is saving me and the rest of my team so much time.
It's really easy to recieve feedback on calls without having my boss have to join my calls.
Follow ups, demos, and other personalized communications are so quick and easy now - such a game changer.
It's really easy to recieve feedback on calls without having my boss have to join my calls.
Follow ups, demos, and other personalized communications are so quick and easy now - such a game changer.
Gong has been a great all-in-one tool for deal management
What do you like best about the product?
I like that I can do almost everything from Gong and no longer need to update notes and events in 3 or 4 different systems.
What do you dislike about the product?
The Flows feature still feels a bit clunky but I have noticed a lot of updates and efforts to improve the experience.
What problems is the product solving and how is that benefiting you?
Gong allows me to go back and quickly pull useful notes from previous calls and use them in my business cases. It also gives a great overview of my pipeline and shows me where I need to improve.
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