Gong
Gong.ioExternal reviews
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One of the most powerful sales tools I've used in my career.
What do you like best about the product?
The recent feature/integration of AI, and being able to "ask anything" from a call recording has been extremly powerful. Asking "Is there a technical pain, is there a business case for our solution" has been something I do often.
It is one of my most frequently used softwares. The ease of use, continious educational emails from Gong have been helpful.
It is one of my most frequently used softwares. The ease of use, continious educational emails from Gong have been helpful.
What do you dislike about the product?
The transcripts are not perfect sometimes and there are a few typos...but overall not a major pain
What problems is the product solving and how is that benefiting you?
Note taking, asking the AI technical questions based on the transcript which is very beneficial as a seller. Keeping other team members and relevant parties in the loop by sharing recording.
gong is perfect to use and listen to calls back
What do you like best about the product?
everything is great you can rather connect few calls
What do you dislike about the product?
nothing i would say, its is perfectly good
What problems is the product solving and how is that benefiting you?
auditing and listening to errors that can be listed
Huge Time Saver for Sales
What do you like best about the product?
My favorite thing about Gong is the AI generated responses. As someone who works in tech sales, I do a lot of product demos and may forget small details about my prospects. With Gong, I can go back into the call and type in a specific question about the customers current challenges, goals, or really anything, and it will generate an answer based on the transcript without having to sift through the entire call to find my answers.
What do you dislike about the product?
There really isn't anything I dislike - it is easy to use and straightforward.
What problems is the product solving and how is that benefiting you?
No more having to sift through hour long calls to find one detail - I can just ask the AI assistant. Huge time saver.
Using Gong to record and listen to the calls.
What do you like best about the product?
AI integration which makes it easier to take notes.
What do you dislike about the product?
I haven't found any downsides to Gong at the moment.
What problems is the product solving and how is that benefiting you?
It is helping me to save time on taking notes, drafting an email, etc.
Great upgrades within the software
What do you like best about the product?
Loved the AI smart tracker and methodology playbooks within the platform, also the insights within the platform are great in terms of improving the quality of conversations.
What do you dislike about the product?
The recordings should be available on the platform in real time, the long wait hours can sometimes be irritating, rest everything is good
What problems is the product solving and how is that benefiting you?
It Helps with summarization of calls and helps in quality control and understand what happened during the call with the call outline feature.
Amazing tool for anyone in the Customer Success space
What do you like best about the product?
I love the opportunity to re-listen to our calls. This allows me to review things that I may have missed during the call. I also like the highlights feature and the generated email feature.
What do you dislike about the product?
Like anything related to language, there are subtle nuances that it can miss when you read the transcript. As the platform evolves, I think this will get better.
What problems is the product solving and how is that benefiting you?
It is a safeguard to me missing information on my calls
Easily share clips and AI next steps
What do you like best about the product?
Being able to quickly clip a section of the call for sharing internally is super valuable. The AI generated next steps is also super impressive and accurate
What do you dislike about the product?
I do wish there was a way to see the speaker even when slides are being screenshared during a conversation
What problems is the product solving and how is that benefiting you?
As a marketer, it provides great insights into Sales and CS conversations and keeps me close to customer/prospect needs, challenges, and pain points.
Life Saver! - Time efficient
What do you like best about the product?
When my company first launched Gong I was against the idea as it felt like it was micromanaging but now I am the biggest fan. I work as an account manager and have multiple calls a day with clients and sometimes you forgot little things that were said that are actually quite important. Gong makes everything so much easier as after the call it will give me action points, summary,& follow up emails so nothing is forgotten! The notes are also way more details. There is no way you can do that yourself while talking the whole time. It also makes the experience better for the clinet as when having a call with a clent I can check back on the last conversations and follow up! Even little things like reminding you where they were going on holidays so you can follow up and build that relationship. I love it!
What do you dislike about the product?
Everything is good! No complaints! As mentioned I hated the idea originally.
What problems is the product solving and how is that benefiting you?
notes & follow up emails! Helps build better rapport with the client
Love Gong
What do you like best about the product?
Helps reduce note taking and free up mental space to be present in meetings
What do you dislike about the product?
Sometimes the calls load slower but its never more than a few hours
What problems is the product solving and how is that benefiting you?
Ability to reference portions on conversations later or share verbatim with team members not on a call
Absolute game changer for me
What do you like best about the product?
I find the periodic email summaries of accounts with open opportunities / upcoming milestones very useful!
What do you dislike about the product?
Meeting notes and summaries are sometimes confusing. I would say “the customer” needs to verify something, the meeting recap notes will say that “I” need to verify said thing… This can be misleading a few weeks later.
What problems is the product solving and how is that benefiting you?
Being in a customer facing role, it helps me with managing the multiple accounts that I have, and quickly act on key actions. It boosts my productivity.
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