Gong
Gong.ioExternal reviews
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Good: An Effective Tool
What do you like best about the product?
The way it analyzes our calls to give our Managers an insights on what works and what doesn’t.
What do you dislike about the product?
None, I love everything about Gong. The effectiveness and efficiency.
What problems is the product solving and how is that benefiting you?
It captures and analyzes our sales calls, helping identify successful techniques and areas for improvement.
Great productivity tool and insights
What do you like best about the product?
Ability to speed up tasks that usually take time (admin / proceses)
What do you dislike about the product?
Speed of analysing calls - pulling in data
What problems is the product solving and how is that benefiting you?
Developing consutants
Great tool and incredible time saver
What do you like best about the product?
Gong is incredibly helpful in making my workday more efficient so that I can use my time for productivity. The AI tool makes it so easy to summarize call notes so that I don't have to focus on it in the present moment, and it also summarizes next steps effectively.
What do you dislike about the product?
Nothing comes to mind that I can think of
What problems is the product solving and how is that benefiting you?
time saving; focusing more on tasks that matter; meeting summaries
Amazing Managerial Time Saver
What do you like best about the product?
Being able to watch my team conduct their meetings in my own time as well as save the good ones and coach on the not so good is amazing!
What do you dislike about the product?
I'd like to see more insights based on my own data.
What problems is the product solving and how is that benefiting you?
It allows me to coach and monitor my team around all of the other managerial jobs and gives me an amazing view of what is working and what is not.
Gong is a great tool!
What do you like best about the product?
I love the analytics. It helps me to improve my overall conversation with customers.
What do you dislike about the product?
Nothing! It's awesome. I have nothing negative to report.
What problems is the product solving and how is that benefiting you?
Gong solves the problem if not recalling a conversation. I love how it summarizes the details. Often I use this to prep for my next meeting with customers.
We save time using Gong
What do you like best about the product?
The gong automated summaries, and follow-up action items are super helpful and save us considerable time.
What do you dislike about the product?
Obviously sometimes some customers simply do not want to be recorded, so having a recording automatically on can be distastful but otherwise is usually very helpful.
What problems is the product solving and how is that benefiting you?
Gong is recording our calls for internal visibility both internal calls and external client calls. This is helpful for if I'm OOO i dont have to worry about missing meetings internally, as I can always catch up through a call recording or even relying simply on the automated notes. For external calls, having gong record creates visibility for all teams and saves time in transfering notes to multiple teams.
Favorite tool in our sales team's tech stack
What do you like best about the product?
-The notetaking saves me immense time in my follow-ups to prospects / clients
-Recaps of next steps and action items - again saves me so much time!
-Recaps of next steps and action items - again saves me so much time!
What do you dislike about the product?
Nothing, our entire sales team wouldn't trade Gong for the world.
What problems is the product solving and how is that benefiting you?
Time saving, creates efficiencies, and keeps me reminded about next steps with prospects
Best Call Recorder and Organizer
What do you like best about the product?
I like that Gong organizes both my calls and my team's calls in an organized, easily accessible manner.
What do you dislike about the product?
There are no downsides to this platform.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of needing to find certain points in the call and having to listen to the entire call becasue acessing the particular point you may need. It Also is able to give you key metrics on what is going well on your calls and provides tips on how to approve.
Amazing tool that I leverage EVERY DAY!
What do you like best about the product?
I Love Gong! I am an AE and I use it to record all my calls and capture insights from my conversations with prospects and customers. It's the first time I have access to it at a company and I find it makes a huge difference! Listening to omy teammates calls helped me to ramp MUCH faster. And I am able to more accurately capture my customers sentiments and needs as well as their desired outcomes. It also helps me write very thoughtul follow-up emails. It's an indispensable tool!
What do you dislike about the product?
I can't really think of anything I don't like about it. It would be nice to be able to search across others calls and isolate text strings or issues that have been mentioned by others (to understand how others have handled). More of a 'nice to have' though.
What problems is the product solving and how is that benefiting you?
It helps me capture my client interactions and helps me remember tehir issues. It saves me a lot of time in preparing for folow-up calls. It also helps me write great follow-up emails and capturing "Next Steps".
If I couldn't use Gong any more I would quit my job
What do you like best about the product?
The ability to review my calls afterward, with insights that are actually insightful, and generate follow up emails that actually make sense, has changed my life as a Customer Success Manager. I'm now usually 1 day behind on follow ups instead of 5+, and am able to look back on past calls without having to decipher my notes. I'm better able to listen to my customers during calls, and I feel content that I'll have the ability to look back if needed. I would literally quit my job if they got rid of gong.
What do you dislike about the product?
Literally nothing. It's the best thing ever.
What problems is the product solving and how is that benefiting you?
I no longer have to take 100000000 notes while I'm having customer conversations, and the insights it gives are actually insightful.
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