What do you like best about the product?

The best thing about smartsheet is one localized place to search for invoices/approvals.

What do you dislike about the product?

I don't really have an issue with Smartsheet, I believe the issues I have are with the coworkers using it. We're not always on the same page, but I believe if we could get everyone on the same page, smartsheet would make everyone lives easier.

What problems is the product solving and how is that benefiting you?

One stop for our credit card breakdowns, making it easier to get all information

What do you like best about the product?

I like how we are able to track different projects and have insights on deliverables, including visualizations and using AI features. It's more dynamic than Excel spreadsheets. I do like the fact that we can connect multiple work streams and the ability to visualize is helpful.

What do you dislike about the product?

I think that having tabs or the ability to connect work streams more easily would be nice. It might be just that I don't know that feature yet. I also wish it would connect to Copilot. If I had to learn Smartsheet from scratch without someone on the team who was proficient, I believe that it would have been a long learning curve.

What problems is the product solving and how is that benefiting you?

I use Smartsheet to manage projects and track deliverables from contractors. It organizes competing interests, tracks dates, allows senior leadership to monitor deliverables, and connects work streams. The insights, visualizations, and AI features make it dynamic and more effective than Excel.

What do you like best about the product?

The syncing between accounts are very fast, when my coworker change something i can see it right away. The formula in the smartsheet is flexible allowing customizable cells. Customer support is great.

What do you dislike about the product?

Sometimes it requires me to log in again, which can be a bit time-consuming. Other than that, it’s really great. It currently lacks AI / Intelligence integration, which I think will be an important trend in the future.

What problems is the product solving and how is that benefiting you?

It integrate with my personal calendar and allow me to track whats overdue.

What do you like best about the product?

I use Smartsheet primarily as trackers for financial data, projects, and Gantt charts. It lets me stay on top of finances really well and is the easiest way to create timing plans. I appreciate the ease of use and functionality, especially the ability to view timing plans in different views and create dependencies. When one step of the timing plan changes, I can amend it in the spreadsheet, and all consequent steps automatically update, saving me time. The initial setup was very easy with single sign-on.

What do you dislike about the product?

I often find sharing Smartsheet with clients quite difficult, often they're unable to access the sheets I create. I print PNGs but to get it to fit on one page the sheet is too small. Perhaps it's my lack of knowledge on how to scale it so I get a hi-res export.

What problems is the product solving and how is that benefiting you?

Smartsheet helps me stay on top of finances, create timing plans easily, and update dependencies quickly when plans shift, saving time.

What do you like best about the product?

Easy & intuitive interface. Define reminders and workflows. Power Bi connector for data works well. Good tech support.

What do you dislike about the product?

Some (particularly non-licensed) users are a bit apprehensive about using Smartsheet (onboarding) - to populate data.

What problems is the product solving and how is that benefiting you?

Project management. Inter-departmental task tracking. Collaboration on use cases for Business Improvement.

What do you like best about the product?

Smartsheet serves as a foundational tool for our project coordination, providing a structured framework for tracking progress and ensuring team accountability. Its primary strength lies in its "cellular" flexibility, allowing for a seamless transition from simple task lists to complex, interconnected project ecosystems.
The most significant value driver is the ability to link different tables, creating a "Single Source of Truth".

Regading the Data Consistency, when a date is updated in a granular project sheet, it automatically reflects in high-level leadership dashboards, eliminating manual entry errors.

It has also improved our Automated Reporting. Instead of manual weekly updates, we use automated reports that aggregate tasks from multiple sheets based on criteria like "Status" or "Assigned To".

The interface allows users to toggle between Grid, Gantt, and Card (Kanban) views without changing the underlying data. Reliable Speed: Performance remains robust with large datasets and complex formulas, maintaining minimal loading times. Familiarity: The layout is intuitive for those comfortable with traditional spreadsheets, which aids in team adoption. Operational EvaluationIntegrations: Smartsheet connects effectively with our communication stack (e.g., Slack or Teams) to push task notifications directly to users.

Support & Onboarding were challenging but after the initial introduciton shock, the situation improved. While the initial learning curve is shallow, mastering advanced features like "WorkApps" requires more intentional onboarding to unlock full value. Pricing & ROIMoney’s Worth: The platform provides high value by consolidating project tracking, document storage, and reporting into a single license.

Lastly, with regards to AI & Intelligence, we are not currently leveraging Smartsheet's AI capabilities, but they represent a strategic opportunity for future growth: Predictive Analysis: Using AI to identify potential project bottlenecks based on historical data. Utilizing AI to build complex cross-sheet formulas, lowering the technical barrier for new users.
All in all, the Administrative Savings are significant. ROI is realized through the hours saved in coordination and the increased visibility that prevents costly project delays.

What do you dislike about the product?

One drawback I’ve experienced is that occasionally there are bugs where newly added text disappears, which can be frustrating during active work.
Overall, despite this occasional issue, it remains a reliable solution that enhances organization and helps keep projects on track.

What problems is the product solving and how is that benefiting you?

Smartsheet solves the critical problem of fragmented information by allowing us to link different tables together, which ensures that all project data remains synchronized across the organization. By creating this single source of truth, the platform eliminates the need for manual status updates and the human error often associated with compiling reports from multiple sources. I mostly use it to align timelines and estimate overall project health and performance, along with tracking colleagues’ availability. This level of visibility directly benefits the team by increasing accountability and saving hours of administrative coordination each week through automated notifications and data flows. Furthermore, the flexibility to switch between different views like Gantt charts or Kanban boards allows us to adapt to various project needs while maintaining a clear, structured way to track progress. Ultimately, Smartsheet provides a reliable solution that enhances organization, scales with our growing project complexity, and offers future opportunities for optimization through AI-driven predictive analysis

What do you like best about the product?

I like Smartsheet for its ease of use, especially how I can easily create and view schedules. The ability to use predecessors and successors makes it very easy to manage schedules. I also find it very easy to edit anything and see the overall impact on the schedule. Everything, from the Gantt chart to the pre-final dates, is straightforward. It was also very easy to sign up and start using Smartsheet right away. Compared to using Google Sheets and Excel, Smartsheet feels like a step forward.

What do you dislike about the product?

The implementation of AI in Smartsheet could be improved. For instance, it should recognize changes in data, like when connected to my drive, and automatically update dates while asking for permission before making final changes. Also, the process of adding secondary tasks using indentations under a primary task could be more user-friendly.

What problems is the product solving and how is that benefiting you?

Smartsheet helps me create and maintain schedules effectively with gap charts, making project management easier.

What do you like best about the product?

Smartsheet is very helpful to manage Projects. We can create forms and sheets with smartsheet that helps us to track the progress in real time. Also, Multiple users can use the same sheet at the same time and make updates.

What do you dislike about the product?

Premium version is only provide us complete access to the Smartsheet. Free version is very limited and doesn't have much access

What problems is the product solving and how is that benefiting you?

Smartsheet is solving problems with Project visibility, Workflow automation and cross team collaboration.
It also provides notification to users whenever we tag them into comments or any columns in the sheet, which helps them to identify task that is pending on them

What do you like best about the product?

I find Smartsheet pretty easy to use, which makes copying and sharing sheets with clients straightforward. I also like using them as templates, especially for sending timelines and internal projects. It’s a very functional tool that allows me to dive right into my work. I appreciate that it's a collaborative tool that’s easy to use, enabling me to draft timelines and share them with my team. This makes Smartsheet a reliable single source of truth.

What do you dislike about the product?

I feel like Smartsheet is a massive tool and I'm just not familiar with all the features. It would be great to have a space where I can learn more about using it or some smart prompts that help identify better ways to use the tool. Learning more about best practices would help me generate a better workflow to be more efficient.

What problems is the product solving and how is that benefiting you?

I use Smartsheet for timelines, making it easy to share with clients and the team. It's a functional tool for collaboration, serving as a reliable single source of truth with ease of use for internal projects.

What do you like best about the product?

I use Smartsheet for dashboards, tracking information, auto sheets, and organization. It minimizes manual work and room for error. I like the surplus of capabilities and the automation that Smartsheet offers.

What do you dislike about the product?

It can sometimes feel not very user friendly, it takes a bit more time to learn to navigate, I can find it hard to locate documents if I don't know exactly where to look for it

What problems is the product solving and how is that benefiting you?

I use Smartsheet for dashboards, tracking, and automation. It minimizes manual work and reduces errors, offering a surplus of capabilities and automation features.