Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Easy to Navigate with Powerful Dashboards and Helpful New AI Tools
What do you like best about the product?
The system is easy to navigate. There is a lot of training for users. Dashboards once created are a great tool to be used as a call to action for task owners. The new AI tools will be very helpful for new users as well as experienced users. Overall great system.
What do you dislike about the product?
Although the system is easy to navigate, additional training upfront would make it more helpful for a new user to get started and use the system to it's full capcity.
What problems is the product solving and how is that benefiting you?
Smartsheet provides clear project plan as well as allows task owners to clearly see their deliverables and due dates.
Smartsheet Makes Project Management Simple and Collaborative
What do you like best about the product?
What I like most about Smartsheet is how it simplifies project and task management. The interface feels familiar, like a spreadsheet, so it’s easy to organize work, track progress, and collaborate with team members without a steep learning curve. I also appreciate that it keeps everything in one place, which improves visibility and saves time in day-to-day work.
What do you dislike about the product?
One thing I don’t like about Smartsheet is that some of the more advanced features can take a while to learn, especially when you’re setting up automations or more complex workflows. Also, managing multiple sheets and handling permissions can sometimes feel a bit confusing, particularly for new users who are still getting familiar with the platform.
What problems is the product solving and how is that benefiting you?
Smartsheet helps me keep projects, tasks, and team updates organized in one place, rather than juggling everything across different spreadsheets and tools. It improves collaboration, makes it easier to track deadlines, and reduces the need for manual follow-ups. Overall, it saves time and keeps my work more structured and organized.
Efficient Procurement Tracking with Minor Email Hiccups
What do you like best about the product?
I use Smartsheet to create MSR's and manage the procurement process efficiently with its workflow functionality. It ensures the next person in the process is prompted to take action, and I get continuous feedback with updates via email that help me keep track of my requests. I appreciate how easy the initial setup was.
What do you dislike about the product?
When someone sends me a message via Smartsheet, I get an email, but that email does not reference the MSR number, only the row number. If I click respond in Smartsheet, it opens a new session even if I already have one open.
What problems is the product solving and how is that benefiting you?
I use Smartsheet for order documentation and comments during procurement. It helps with tracking procurement statuses. The workflow prompts actions in the process, and email updates ensure I know when steps are completed.
Clean, Intuitive, and Fast—Smartsheet Keeps Us Productive
What do you like best about the product?
What I like best about Smartsheet is how easy it is to use, especially compared to more complex project management tools. The interface is clean and intuitive, so it doesn’t take long to understand how to build sheets, set up workflows, or start tracking tasks.
Another strong point is how quickly it responds. Whether I’m updating rows, switching between sheets, or collaborating with others in real time, everything feels smooth and fast. That responsiveness makes it much easier to stay productive without delays or frustration.
Another strong point is how quickly it responds. Whether I’m updating rows, switching between sheets, or collaborating with others in real time, everything feels smooth and fast. That responsiveness makes it much easier to stay productive without delays or frustration.
What do you dislike about the product?
What I dislike about Smartsheet is that, while it’s very user-friendly at a basic level, some of the more advanced features can feel complicated or unintuitive. Things like building complex automations, formulas, or reports often take time to learn, and the learning curve can be steeper than expected for new users.
What problems is the product solving and how is that benefiting you?
One of the biggest problems it addresses is scattered communication and disconnected tools. Instead of using emails, spreadsheets, and separate apps to manage work, Smartsheet centralizes tasks, deadlines, files, and updates in one place. This makes it much easier to stay organized and reduces the risk of missing important information.
Smartsheet Centralizes Project Management and Boosts Team Efficiency
What do you like best about the product?
Smartsheet is helpful because it centralizes project management, task tracking, workflow automation, collaboration, and reporting in one real-time platform, improving organization, visibility, accountability, and efficiency across teams.
What do you dislike about the product?
Smartsheet can be less helpful because its advanced features and customization options may have a learning curve, become difficult to manage for complex projects, and require ongoing subscription costs and user training.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping solve issues related to tracking tasks, managing deadlines, organizing documentation, and improving team communication by providing a centralized system that increases efficiency, visibility, accountability, and overall workflow management.
Efficient Sheet Management with Room for Improvement
What do you like best about the product?
I appreciate Smartsheet's ability to create and operate sheets that I can share with customers and my organization. It lets me organize data efficiently, which helps me see where we stand on projects. I also like the flexibility of updating and moving things around to meet customer needs, like adding or subtracting columns or arranging them in a specific order. The initial setup was pretty good too.
What do you dislike about the product?
Copying and pasting when a column gets deleted in error. I'd like to be able to just revert it rather than having to copy and paste.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to create sheets that I can share with customers and colleagues. It helps me sort projects, showing where we stand, and allows me to update and customize as needed.
Automation and Forms Enhance Real Estate Project Management
What do you like best about the product?
I like the automations and forms in Smartsheet. Automations allow us to have a quick response to the clients and notify the on-site team about reports and incidents, all starting with forms submitted by the client.
What do you dislike about the product?
I don't like that some of the date-based formulas and other formulas aren't compatible with Excel. It's a friendly software for people with good programming and Excel skills, but I believe it might not work as well for users with basic knowledge.
What problems is the product solving and how is that benefiting you?
Smartsheet improves communication with clients, enables efficient data storage and analysis, speeds up response times, enhances service quality, and supports KPI development. Its automations and forms facilitate quick responses and notify the team about reports.
Amazing Organization, Powerful Sheets & Graphs, and Super Helpful Support
What do you like best about the product?
The organization and options for different sheets, graphs, etc. is amazing. I also think the product support that is offered is super helpful. The AI options are also really great and offer another level to the program.
What do you dislike about the product?
Some of the form options are difficult to navigate and edit.
What problems is the product solving and how is that benefiting you?
It is helping solve our accountability and organization within our dealership. It keeps our action plans in order.
Handy Project Management Tools That Bring Clarity and Overview
What do you like best about the product?
It really has handy tools for managing projects and creating clarify and overview.
What do you dislike about the product?
When I want to add people’s names to documents I’ve created, I first have to add them to my Contacts list; otherwise, their initials don’t show up.
What problems is the product solving and how is that benefiting you?
I use it to create an overview of the different subprojects within the main project, and to track the progress of each of those subprojects.
Easy to Use, Deep Features, and Seamless Outlook Integration
What do you like best about the product?
I like that is easy to use, but also has a lot of depth. It integrates well with outlook and across multiple sheets. It is fast is always available. I don't handle the price, but I imagine is has been a very strong return on investment.
What do you dislike about the product?
I really don't have any issues. It is a strong partner in our business.
What problems is the product solving and how is that benefiting you?
It solves the problem of having a spreadsheet that everyone has access to. We use it for purchasing, and it does well at updating our material lists and deliveries.
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