Smartsheet
SmartsheetExternal reviews
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Smartsheet Makes Team Collaboration Easy and Excel-Like
What do you like best about the product?
Multiple team members can access the site easily with an account in addition to it's ease of use in general. If you are familiar with excel, it is very similar in nature, if not easier to navigate and use.
What do you dislike about the product?
I would say the biggest downside to smartsheet can be the load times. I work with a lot of sheets and there can sometimes be delays in the time it takes to load more heavily populated pages.
What problems is the product solving and how is that benefiting you?
Timeline management over multiple projects occurring during parallel and sometimes overlapping timelines.
Easy Checklists, Tasks, and Gantt Charts with SmartSheet
What do you like best about the product?
SmartSheet makes it easy to create checklists and send them off to people to share. It also allows you to set up tasks and easily create Gantt charts.
What do you dislike about the product?
I think the only downside is that you can do just about the same thing with Excel saved on OneDrive, but SmartSheet allows you to do more and put up some better guardrails.
What problems is the product solving and how is that benefiting you?
Sharing easy to use task lists with people, especially non technical people or those outside your org
Smartsheet Integrations Made It the Perfect Custom CRM for My Workflow
What do you like best about the product?
I love Smartsheet because I can integrate it into just about anything I need. I’ve essentially built my own CRM with it, using automations and timelines to keep everything organized. Overall, it’s been the best tool for the way I work.
What do you dislike about the product?
What I dislike about Smartsheet is that I often have to start from scratch, then build and test things repeatedly to make sure everything works the way I need it to.
What problems is the product solving and how is that benefiting you?
I don’t like having to pay for a CRM, especially since they can be expensive. Instead, I’ve built everything I need into it, and that setup works for me as a workaround.
Powerful Tool, But Setup Requires Patience
What do you like best about the product?
I like that Smartsheet actually helps me to make reports and standardize some reports. It's friendly at some point, and the feature is valuable to me because it saves time in my reports and my job. The standardized reports allow us to create a survey, upload it, and then generate a specific report with filters, making it efficient by just filtering.
What do you dislike about the product?
In the reports, sometimes it glitches, so the information needs to be manually refreshed. If data isn't entered with the correct format, it causes big issues. I understand we need to standardize data entry, but sometimes it's not possible, which can mess up the whole project or process. At the beginning, the setup wasn't easy for me. I had to watch tutorial videos to understand it, and it took me around six months to fully grasp it.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to track my projects and do inventories, helping with team logistics and task tracking. It saves me time by making and standardizing reports, allowing for easy filtering.
Flexible Project Management with a Learning Curve
What do you like best about the product?
I use Smartsheet for project management and tracking tasks, and it helps me organize timelines, assign responsibilities, and monitor progress across different teams. I love its flexibility, as you can customize sheets to match different frameworks, automate reminders, and get a clear view of timelines and progress. The customization lets us tailor each sheet to fit different projects instead of forcing one rigid structure on everything. We can add the columns, statuses, and workflows that actually match how our team works. Additionally, the initial setup was fairly easy; creating sheets and inviting team members was straightforward.
What do you dislike about the product?
The interface can feel a bit overwhelming at first, especially for new users. Some advanced features aren’t very intuitive and take time to learn. It can also get expensive as you add more users or need higher tier features.
What problems is the product solving and how is that benefiting you?
I use Smartsheet for project management and tracking tasks. It solves scattered project information issues and unclear task ownership by keeping everything in one place, making deadlines visible, and helping the team stay aligned on priorities and progress. Customization and automation add to its flexibility.
Easy to Use and Navigate for Staying Accountable
What do you like best about the product?
Easy to use and navigate. Easy to set up tasks and keep accountable
What do you dislike about the product?
I would like more of an AI feature to quickly fill things in
What problems is the product solving and how is that benefiting you?
Solving my day to day task planning
Easy, Familiar Task Tracking That Keeps Clinic Work Organized
What do you like best about the product?
I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content, so I have many small tasks to track every day. I use Smartsheet to manage patient follow ups, printing diet charts, appointment confirmations, and content planning. I don’t come from a technical background, but I could start using it without any help. The layout feels familiar, like a simple table, so adding tasks and dates is easy for me.
It was easy to set up my sheet for weekly clinic work and content planning. I just created columns for task, status, priority, and due date and started adding my daily work. I didn’t need any special setup or training to begin.
I open Smartsheet almost every day to check what is pending and what is already done. It helps me plan my clinic day and also manage content work for the week, so I don’t forget follow ups and small tasks.
The features I use most are status, priority, due dates, comments, and attachments. Attaching files like diet charts and notes to tasks is helpful because everything stays with the task and I don’t have to search for files later.
I also find it easy to connect this with how I already work. I track expenses in another app and then note related review tasks in Smartsheet. It fits well into my routine and doesn’t feel complicated to use.
It was easy to set up my sheet for weekly clinic work and content planning. I just created columns for task, status, priority, and due date and started adding my daily work. I didn’t need any special setup or training to begin.
I open Smartsheet almost every day to check what is pending and what is already done. It helps me plan my clinic day and also manage content work for the week, so I don’t forget follow ups and small tasks.
The features I use most are status, priority, due dates, comments, and attachments. Attaching files like diet charts and notes to tasks is helpful because everything stays with the task and I don’t have to search for files later.
I also find it easy to connect this with how I already work. I track expenses in another app and then note related review tasks in Smartsheet. It fits well into my routine and doesn’t feel complicated to use.
What do you dislike about the product?
One thing I notice is that Smartsheet works best on a bigger screen. On smaller screens, I prefer to note things down and update later from my laptop. Also, when I add many tasks in a day, I sometimes forget to set the right status and have to correct it later.
What problems is the product solving and how is that benefiting you?
Earlier, I used to handle clinic tasks and content work in a very loose way. Some days I focused only on patients and forgot content deadlines, and some days it was the opposite. There was no clear picture of what was pending and what I had already finished.
With Smartsheet, I now keep a simple running list of my work. When I complete something, I mark it and move on to the next task. This helps me stay consistent instead of working in bursts and then catching up later. Over time, this has made my work feel more controlled and less rushed, especially on busy clinic days. I also don’t miss small things like printing diet charts or follow-up calls because they are already listed there.
With Smartsheet, I now keep a simple running list of my work. When I complete something, I mark it and move on to the next task. This helps me stay consistent instead of working in bursts and then catching up later. Over time, this has made my work feel more controlled and less rushed, especially on busy clinic days. I also don’t miss small things like printing diet charts or follow-up calls because they are already listed there.
User-Friendly Automation, Dashboards, and AI Help That Feels Like Excel
What do you like best about the product?
Have automation email notification, able to generate dashboard, simplified setting user friendly, works like Excel and have AI to help few things needed
What do you dislike about the product?
The new policy indicate unlicensed user need to pay for editing the SS
What problems is the product solving and how is that benefiting you?
Automation email notification
Intuitive Spreadsheet-Style Interface with Flexible, Collaborative Project Management
What do you like best about the product?
It has a familiar, intuitive spreadsheet-style interface and supports collaboration. It’s also very flexible, which makes it a strong fit for a wide range of project management use cases.
What do you dislike about the product?
Once you start layering automation, permissions, and cross-sheet formulas, things can get complex very quickly. I also find the offline functionality limited, which can be frustrating when I’m not reliably connected.
What problems is the product solving and how is that benefiting you?
It helps us plan, track, and collaborate on work in real time, while still keeping a spreadsheet-style interface.
Robust Project Controls, but Clunky Integrations and High Pricing
What do you like best about the product?
It has robust project management and controls. Easy to use. Fast Implementation. It is used daily with our team.
What do you dislike about the product?
I think it can be clunky with integrations, lacks necessary features and high pricing models. Customer support is so so.
What problems is the product solving and how is that benefiting you?
Delivered tools for project Management and form creation for central for filing.
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