Smartsheet
SmartsheetExternal reviews
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A Reliable and Innovative Work Management Platform with an Intuitive Interface
What do you like best about the product?
Smartsheet is a reliable, innovative and intelligent work management platform whose capabilities are amazing.
I am impressed by the intuitiveness of the interface of Smartsheet.
I am impressed by the intuitiveness of the interface of Smartsheet.
What do you dislike about the product?
No downsides about Smartsheet.
Smartsheet has been a powerful and effective tool.
Smartsheet has been a powerful and effective tool.
What problems is the product solving and how is that benefiting you?
Smartsheet is a beneficial work management platform that always meet our expectations.
It helps us to communicate and handle our projects from one centralized location.
It helps us to communicate and handle our projects from one centralized location.
Smartsheet Shines: Automated Linking, Smart Forms, and Clean Dashboards
What do you like best about the product?
Smartsheet allows me to create automatic task linking, project timeline alerting and status updates. I also love the conditional logic forms in Smartsheet because I can limit the team to enter only the relevant data and avoid entering unnecessary data for them. Finally, I think Smartsheet's dashboard functionality is unique in its consistent and clean visualization of project progress, risk and workload.
What do you dislike about the product?
I do wish there were additional interactive elements (drill downs) included in Smartsheet's dashboards so I could view the details of metrics at a lower level without needing to switch views, it would greatly decrease the amount of manual work needed.
What problems is the product solving and how is that benefiting you?
Overall, Smartsheet has made it much simpler for me to communicate centralized project progress and reduced the dependency on multiple disparate spreadsheets. The increased visibility and clarity that Smartsheet provides definitely improve the predictability of critical dates for projects. The dashboards of Smartsheet provide a powerful and consistent visual language across projects, allowing for better comparisons, prioritizations and decision-making with less need to develop new ways to track progress for each project.
Easier Project Tracking: Deadlines, Instructions, and Remuneration in One Place
What do you like best about the product?
Its easier to track project allocation, deadline associated with it, instructions, remuneration all in one place. Its easier to contact the Project Manger for any query.
What do you dislike about the product?
At times loading takes time because of the heavy data it carries.
What problems is the product solving and how is that benefiting you?
Finding everything under one roof gives an added advantage of accessing the project directly, its guidelines to refer to, contacting Project Managers. This makes working easier and sorted.
Powerful Yet User-Friendly Work Management Platform
What do you like best about the product?
What I like best about Smartsheet is how it combines power with simplicity: its spreadsheet-style layout makes it very easy to use, even for non-technical users, and implementation is quick since existing Excel or Google Sheets files can be imported right away. The platform is used frequently because it supports everyday task tracking as well as full project management, which keeps teams working in one place. It offers a strong number of features like automation, dashboards, reporting, and Gantt charts without feeling overwhelming. Integration with tools such as Microsoft 365, Google Workspace, Slack, and Jira is smooth, helping teams avoid data silos. On top of that, customer support, documentation, and community resources make it easier to solve issues and learn the system efficiently.
What do you dislike about the product?
What I dislike about Smartsheet is that while it’s powerful, it can start to feel complex as projects grow, especially with advanced features like formulas, automations, and cross-sheet references, which may require extra learning. The interface, though familiar, can become cluttered with large datasets, making navigation slower. Some reporting and dashboard customizations feel less flexible compared to dedicated BI tools.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the problem of scattered work and lack of visibility by bringing project tracking, task management, reporting, and collaboration into one centralized platform. Instead of juggling spreadsheets, emails, and multiple tools, everything lives in structured sheets and dashboards, which improves organization and accountability. It helps standardize processes through templates and automation, reducing manual follow-ups and errors. Real-time updates and shared views make it easier for teams and stakeholders to stay aligned on progress, deadlines, and priorities. As a result, work gets done faster, communication is clearer, and decision-making improves because all the key information is easy to access in one place.
Great Workflow Automations That Non-Tech Teams Can Use Easily
What do you like best about the product?
The workflow and automations are great and it's really easy for non-tech teams to use.
What do you dislike about the product?
While it's easy to use some of the more powerful functionality can require learning curve
What problems is the product solving and how is that benefiting you?
Just a simple way to track and manage projects.
Efficient Task Management with Seamless Notifications
What do you like best about the product?
I love the functionality of Smartsheet, particularly its formatting capabilities and how it works well with other project files. It's great that Smartsheet sends emails to update on due tasks and reminds people to complete the tasks that are due. These features keep everyone up to speed and ensure I'm updating the tasks that are needed, which helps with efficiency and meeting deadlines. The initial setup of Smartsheet was very easy as well.
What do you dislike about the product?
When it comes to exporting, it's not the easiest to get it exactly how I want.
What problems is the product solving and how is that benefiting you?
I use Smartsheet for time and stakeholder management, keeping up to date on tasks. Its formatting and emailing update features enhance efficiency and help meet deadlines.
Who wouldn't use Smartsheet?!?!
What do you like best about the product?
the customization and automation are both a huge help. The shared sheet and ability to work at the same time as another coworker is helpful.
What do you dislike about the product?
dislike that the primary column not being customizable as the others
What problems is the product solving and how is that benefiting you?
solving the problem of sending an excel back and forth between team members and not having the latest version.
Finally moving my manual tracking into an automated dashboard
What do you like best about the product?
What I love most is how it handles Sheet Summaries and hierarchy. Unlike a standard spreadsheet, where formulas get buried in the grid, Smartsheet lets me pull high-level metrics like my weekly completion rates into a separate sidebar. This 'hidden brain' approach keeps my task list clean while still feeding live data to an executive dashboard.
The Column Formula feature is also a massive time-saver. Once I set up the logic for parent-child row assignments, I didn't have to worry about broken links or manual entry every time I added a new task. It feels like a robust database that happens to look like a familiar grid.
The Column Formula feature is also a massive time-saver. Once I set up the logic for parent-child row assignments, I didn't have to worry about broken links or manual entry every time I added a new task. It feels like a robust database that happens to look like a familiar grid.
What do you dislike about the product?
The formula syntax can be a bit of a headache at first. It’s not quite the same as Excel or Google Sheets, so I ran into some #UNPARSEABLE errors while trying to set up my hierarchy and week assignments. There's definitely a learning curve to figuring out how the sheet interacts with the summary sidebar.
Also, it’s not always intuitive that you can’t just copy-paste text between cells using automation. I had to change my workflow to a manual copy-paste for rolling over tasks because the platform is more rigid than a simple spreadsheet when it comes to moving data around automatically.
Also, it’s not always intuitive that you can’t just copy-paste text between cells using automation. I had to change my workflow to a manual copy-paste for rolling over tasks because the platform is more rigid than a simple spreadsheet when it comes to moving data around automatically.
What problems is the product solving and how is that benefiting you?
I was struggling to keep my project updates organised as I handled multiple projects. I needed a way to track weekly completions and rollover tasks without the manual mess of a basic spreadsheet. Smartsheet solved this by letting me build a structured hierarchy where my tasks are nested under specific weeks.
The main benefit is the automated reporting. Now, I have a single dashboard that pulls data directly from my sheet summaries. It gives me a clear, visual way to show my manager exactly what’s done and what’s blocked without me having to rebuild the report every Monday morning. It’s made my professional tracking much more scalable and transparent.
The main benefit is the automated reporting. Now, I have a single dashboard that pulls data directly from my sheet summaries. It gives me a clear, visual way to show my manager exactly what’s done and what’s blocked without me having to rebuild the report every Monday morning. It’s made my professional tracking much more scalable and transparent.
Flexible, Easy Project Tracking with Real-Time Collaboration
What do you like best about the product?
Smartsheet is flexible and easy to use for project tracking and collaboration. It helps organize tasks, timelines and dependencies clearly and the real-time updates keep everyone aligned.
What do you dislike about the product?
Some features have a learning curve and advanced automation or reporting can feel limited without higher-tier plans. It can also become expensive as teams and usage grow.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us solve the challenge of managing projects and workflows in one place. It improves visibility, accountability, and collaboration across the team, making it easier to stay on track and meet deadlines.
Versatile One-Click Views and Mobile Forms That Make Data Capture Easy
What do you like best about the product?
What I appreciate most is the versatility of being able to transform spreadsheets into different views with a single click. In addition, I take advantage of how easy it is to create forms that let you upload data or photographs directly from your mobile device.
What do you dislike about the product?
It has a row limit per sheet, which quickly falls short when I’m trying to work with large inventories or very high volumes of data.
What problems is the product solving and how is that benefiting you?
It’s excellent for project management, as it lets you monitor progress in real time while keeping all documentation centralized in one place.
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