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Smartsheet
Smartsheet is the AI enhanced enterprise grade work management platform that brings together people, processes, and technology to empower anyone to drive meaningful change. Organizations of all sizes use Smartsheet to manage projects, automate processes, and gain visibility into programs and portfolios at scale all on one real-time, secure, centralized platform.
Over 85% of Fortune 500 companies trust Smartsheet to improve efficiency, agility, and collaboration.
Reviews (10018)
Christopher K.
Flexible, Quickly Scalable Work Management Platform
Reviewed on Sep 29, 2026
Review provided by G2
What do you like best about the product?
Flexible and quickly scalable work management platform.
What do you dislike about the product?
Getting access to premium Smartsheet apps at customer's company.
What problems is the product solving and how is that benefiting you?
Work management from a single source of truth.
Hospitality
Solid Core Product, But Confusing Collaborator Setup and Limited Help
Reviewed on Sep 29, 2026
Review provided by G2
What do you like best about the product?
We've migrated most work from Office products to SmartSheet. Basics are easy to use. Help for premium apps seems to be limited on SS websites. We use a 3rd party to develop for us. Core products are solid.
What do you dislike about the product?
I need more information on collaborators and new user model. The process has been very confusing. Help on the website isn't great. The help community seems to be novices trying to help each other but not with success. I've had better luck on YouTube with some consultant wannabes.
What problems is the product solving and how is that benefiting you?
Good process management tool. With grid files, the application timed out FREQUENTLY. Hoping the switch to table view eliminates this with realtime saving.
Restaurants
Live Updates Enhance Team Accountability
Reviewed on Sep 29, 2026
Review provided by G2
What do you like best about the product?
I like that all aspects of Smartsheet are live and can be rolled up into reports and dashboards of all types. This allows me to build out systems and workflows that are viewable by leadership, improving team accountability and project status. I also appreciate the live nature of Smartsheet, which provides on-demand information. Overall, I like it all thus far.
What do you dislike about the product?
I like Smartsheet so far, but I would really appreciate a more personalized training approach. As someone who started using Smartsheet after the decision was made to buy it, on-call trainings with a direct contact would be very helpful for me.
What problems is the product solving and how is that benefiting you?
Smartsheet helps with task intake and enhances role visibility. Its live feature allows for real-time updates, enabling me to create systems viewable by leadership to improve team accountability and monitor project status effectively.
Scott B.
Smartsheet: Intuitive and Efficient Project Tracker
Reviewed on Sep 29, 2026
Review provided by G2
What do you like best about the product?
I like Smartsheet for its intuitiveness and ease of use, which made switching from Excel/SharePoint worthwhile. The AI-generated formulas are also a big plus as they help quickly tie sheets and data together. The initial setup was very easy, and I give it a perfect score for recommending to others.
What do you dislike about the product?
I find the log of deleted rows in Smartsheet sometimes seems incomplete. It would be great if it could be searchable to enhance the user experience.
What problems is the product solving and how is that benefiting you?
I use Smartsheet for project tracking, coordinating data input across stakeholders, and quickly tying sheets together with AI-generated formulas, which makes it more intuitive and easy to use compared to Excel/SharePoint.
Twyla G.
New Capabilities Boost Efficiency and Improve Leadership Visibility
Reviewed on Sep 29, 2026
Review provided by G2
What do you like best about the product?
The new added capabilities that have been added to the program and how they can be utilized to make my job more efficient and provide visibility to leadership and other stakeholders
What do you dislike about the product?
The discussion leaned more toward a project management standpoint rather than a university or healthcare perspective, which would have been more helpful for explaining how SmartSheets can be, or is currently being, utilized within my field.
What problems is the product solving and how is that benefiting you?
Smartsheet cuts down the number of e-mails I would have to send to students through automations and assists me in completing reports and providing dashboards
Education Management
It was a good experience and I enjoyed meeting new people and talking to everyone.
Reviewed on Sep 28, 2026
Review provided by G2
What do you like best about the product?
The information shared and the people I got to meet.
What do you dislike about the product?
I was hoping there would be more tips and tricks that I could use in my day-to-day work with Smartsheet.
What problems is the product solving and how is that benefiting you?
Making collaboration easier between departments.
Higher Education
Easily Create Intake Forms and Approval Automation
Reviewed on Sep 24, 2026
Review provided by G2
What do you like best about the product?
The ability to easily create intake forms and automation for review and approval.
What do you dislike about the product?
I have not encountered anything that I didn't like.
What problems is the product solving and how is that benefiting you?
Using AI to pull specific data from Sheets in summary format and to generate distribution ready reports
Health, Wellness and Fitness
Everything in One Place
Reviewed on Sep 24, 2026
Review provided by G2
What do you like best about the product?
The fact that's is desktop and app. You can have multiple views, automations, forms, comments, attachments.... Everything in one place
What do you dislike about the product?
Strict formatting, need to be very precise
What problems is the product solving and how is that benefiting you?
Streamlines projects
DIANET G.
Great Automations
Reviewed on Sep 24, 2026
Review provided by G2
What do you like best about the product?
Automations to reduce having to chase people around
What do you dislike about the product?
Our NDA prohibits sponsors information from being exposed and the smartsheet cloud and AI are a liability
What problems is the product solving and how is that benefiting you?
Communication problems across the company
Marcus A.
Advanced Capabilities Beyond Standard Excel Spreadsheets
Reviewed on Sep 23, 2026
Review provided by G2
What do you like best about the product?
It offers more advanced capabilities than a standard Excel sheet, making it a stronger option when I need more than basic spreadsheet functionality.
What do you dislike about the product?
Some functions aren’t available here, even though they are available in Excel.
What problems is the product solving and how is that benefiting you?
It meets my need to avoid using multiple platforms just to complete a single automated task, keeping everything in one place.