Sprout Social
Sprout SocialExternal reviews
6,243 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effortless Team Collaboration Made Easy
What do you like best about the product?
it allows collaboration between multiple team members
What do you dislike about the product?
the ability to edit posts can be clunky.
What problems is the product solving and how is that benefiting you?
it saves us time and allows us to keep social content all in one place.
Powerful Social Management, Steep Learning Curve
What do you like best about the product?
As far as usability goes it provides a fully-fledged social support command centre, due to the ability to schedule messages to multiple feedback from a single place. The ability to send posts at optimal times depending on the user cohort is extremely valuable as well. There are dashboards upon dashboards, tracking brand sentiment, performance overviews, content labels, social listening, etc.
We haven't fully exercised that bit yet but I am also excited about the ability to track sentiment and take it from there.
We haven't fully exercised that bit yet but I am also excited about the ability to track sentiment and take it from there.
What do you dislike about the product?
All I outlined already comes at a fairly steep learning curve from where I am looking at it. The automated onboarding relies on user immersion to build familiarity, using a fairly basic 'guide', which makes sense to me, but be prepared to sink some time until you get the real value. Also, some of the dashes take a few moments to load, could be snappier.
What problems is the product solving and how is that benefiting you?
This is obviously a tool built for enterprise-level social strategy and messaging and that's what we need. It allows us to be agile in reaching our consumers, collect the data we need, all wrapped in a powerful package which will definitely justify its ROI if you need what's included.
Effortless Social Media Management with Sprout
What do you like best about the product?
I use Sprout Social for social media posting to Facebook and Instagram, and I really appreciate its ease of use. This makes organizing our posting schedule very efficient, as I can easily see when and where we're active. Additionally, it saves time, and since time is money, that's a huge plus for me. Setting it up was straightforward once I had corporate access, which made the entire process hassle-free.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I use Sprout Social for a structured posting strategy on Facebook and Instagram. It's easy to use, saving time and money.
Easy Post Scheduling Days Ahead
What do you like best about the product?
I enjoy being able to schedule posts days of ahead of events, etc.
What do you dislike about the product?
Not always the easiest to read reports or what they all mean. I should take more time and figure out what they mean. Maybe can have a service rep do a one year Zoom meeting to explain?
What problems is the product solving and how is that benefiting you?
No issues
Strong Social Listening and Fast Negative Sentiment Alerts
What do you like best about the product?
The immediate notifications with negative snetiment - or the social listening capability.
What do you dislike about the product?
There is not really anything I dislike. But if we're talking about improvements, I feel that the UI could be a bit more simplified or user friendly.
What problems is the product solving and how is that benefiting you?
The main problem it's solving for our org is reputation management by using the social listening capabilities. We need to stay on top of brand mentions, especially negative ones. This tool helps us do exactly that.
Easy Multi-Account Management with Clear Metrics and Great Support
What do you like best about the product?
I like that I can have multiple different accounts all in once place. I like that I can duplicate a post from one account and send to another. I like that when I open the screen, my metrics are all laid out. I wish Instagram didn't lose its connection every 60 days. I like that when a post fails I get an email. customer service is gread
What do you dislike about the product?
I don't like that Instagram disconnects every 60 days. I wish the metrics page was bigger and focused on the big picture and easier to skim. Inegrations are good and so is pricing.
What problems is the product solving and how is that benefiting you?
That I can schedule across multiple platforms and accounts all in one place with multiple employees seeing all the work at once.
Efficient Moderation but Needs Stronger Instagram Integration
What do you like best about the product?
I appreciate how Sprout Social makes monitoring Facebook and Instagram comments seamless. It's really easy to integrate and view all ads, posts, and comments, which helps us save time. The platform also aligns our support team efficiently.
What do you dislike about the product?
I don't like that the integration with Instagram breaks frequently and that it requires me to re-integrate every 2-3 months instead of maintaining an active subscription.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to monitor comments, making moderation easier and saving time. It lets my support team stay aligned and offers easy integration to view all ads, posts, and comments.
Easy to Use and Makes Multi-Platform Posting Much Faster
What do you like best about the product?
It's very easy to use and makes multi-platform posting much quicker
What do you dislike about the product?
It doesn't have tiktok integration and add on costs
What problems is the product solving and how is that benefiting you?
Easy multiplatform integration and approval process
Super-Fast Customer Outreach and One-Stop Review Management
What do you like best about the product?
I think i mostly use that super fast way to ask a customer something. That has been very helpful since we have gotten our ratings and engagement to go up. I am sitting here semi- dazed on my couch but i can still bring up all the reviews from google, facebook etc., all in the same place. The AI response tool has also helped me as well with many of our locations and the reviews continue to come in.
What do you dislike about the product?
One negative review comes in and bam, the ratings drop instantly. Then you get eight 5 star reviews in a row and it will take a month or two for the numbers to move even an inch. When i brought it up to sprout they just sort of shrugged. Also, the reporting area is kind of a maze. There is no search bar. You click through arrows until you hopefully find the correct report. If a survey email bounced you cannot edit the address and resubmit. It's just gone.
What problems is the product solving and how is that benefiting you?
Before i used sprout, i had to check each website individually to view my reviews. Which was stupid. Now all of my reviews route to one dashboard and i can respond without switching apps. It also tracks sentiment trends so you can tell if there is a problem with customer complaints that could become a major issue.
Sprout Social Boosted Our Efficiency with Smart Inbox and Reporting
What do you like best about the product?
Sprout Social has allowed my team to automate tasks that were previously done manually. As a result, my team has become more efficient. Our favorite tools are Smart Inbox and reporting.
What do you dislike about the product?
We aren't able to add our private Facebook group to Sprout Social so the team still has to track manually. We're unable to upload videos for Pinterest. We wish we could schedule shoppable videos to TikTok.
What problems is the product solving and how is that benefiting you?
Previously, my team was tracking KPIs and creating content calendars in Microsoft Sheets. Sprout Social has allowed my team to save time by using the features available. We were using Later to schedule our posts but Sprout Social offers more tools.
showing 91 - 100