Sprout Social
Sprout SocialExternal reviews
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User-Friendly with Powerful Scheduling Features
What do you like best about the product?
I love how user-friendly Sprout Social is, making it quite easy for our team, especially new members, to integrate it into our workflow quickly. The intuitive interface significantly aids in streamlining our processes. I particularly appreciate the post queuing and approval process features, which are essential for our social media management. Being able to document, approve, and review changes in queued posts greatly aids in team collaboration and ensures a smoother workflow. Additionally, its ability to help us manage our scheduling and logistics for various social media platforms like Twitter, Facebook, Blue Sky, and Instagram simplifies our task of keeping up with numerous observable dates and events. This feature allows us to plan and prepare posts in advance, considerably reducing the workload on our day-to-day operations. Overall, Sprout Social provides a streamlined, efficient solution that enhances our productivity and team coordination.
What do you dislike about the product?
I found that Sprout Social took a considerable amount of time to integrate with Blue Sky, causing delays in its usability within our platforms. Additionally, the content moderation, specifically comment moderation, isn't as robust as I would like. It would be highly beneficial if Sprout Social offered a feature to toggle the comment options on and off for different platforms while queuing posts in advance. Unfortunately, this functionality is currently lacking.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to ensure timely social media posting, handle logistics and analytics, and moderate comments, easing the workload by queuing posts in advance and tracking events, thereby aiding our team's efficiency and planning.
Effortless Multi-Platform Posting, But Tagging Needs Improvement
What do you like best about the product?
Makes posting to multiple platforms quick and easy.
What do you dislike about the product?
Cannot directly tag contacts within the post - need to go into each platform later to edit and tag.
What problems is the product solving and how is that benefiting you?
Quickly posting to multiple platforms
User-Friendly Platform for All Channels, But Pricing Needs Improvement
What do you like best about the product?
Easy platform. Works well for all channels.
What do you dislike about the product?
The pay structure does not work for us. We had multiple users.
What problems is the product solving and how is that benefiting you?
It helped us to get our brand and messaging out there.
Great Scheduling & Customization, But Analytics Could Be Simpler
What do you like best about the product?
I like the scheduling across platforms and accounts, as well as the ability to customize my messaging for each post depending on the platform.
What do you dislike about the product?
I think there's some limitations on analytics and the way to structure reports, but at the same time it's also very overwhelming with the amount of options there are. I also would love the ability to tag posts so that I can create reports based off the tags, especially if I'm running specific campaigns. I also wish there was more AI capability and helping to format posts and writing captions
What problems is the product solving and how is that benefiting you?
Analytics and being able to understand how our content is performing. I also like the ability to use social listening to understand what people are saying about my company.
Comprehensive Tools That Cover Many Needs
What do you like best about the product?
The platform offers comprehensive set of tools.
What do you dislike about the product?
Customer support is difficult to access when funky things happen on the platform which is somewhat frquently.
What problems is the product solving and how is that benefiting you?
Influencer metrics tracking
Streamlined Scheduling in Feed, Stories are another Story
What do you like best about the product?
I primarily use Sprout's calendar feature, it makes posting and scheduling posts streamlined across platforms. It was pretty straight forward to get connected to all of our accounts and just as easy to see metrics. Data is key and Sprout has made making reports much more simple.
What do you dislike about the product?
The biggest gripe I have with the platform is the inability to post stories on social platforms from the desktop application. The process of sending a push notification to your phone in order to post a story doesn't really streamline the process.
What problems is the product solving and how is that benefiting you?
Streamlining social posting and data collection
Social Scheduling works ok, but Facebook tagging and IG stories need improvement
What do you like best about the product?
Scheduling social posts across platforms in advance is most helpful, the Instagram first comment too. It's fairly easy to use.
What do you dislike about the product?
Inbox delay, sometime Facebook tagging doesn't work in real time, the way Sprout schedules stories without any of the story functionality.
What problems is the product solving and how is that benefiting you?
Scheduling social posts across platforms allows us to plan our content ahead of time and approve it.
Effortless Scheduling, But Connectivity and Timing Issues Persist
What do you like best about the product?
Sprout simplifies managing multiple social media entities by allowing me to easily switch between them when scheduling content. It also has a fairly simple analytics reporting tool that has come in handy.
What do you dislike about the product?
Sprout has lately been publishing posts late (especially on Meta platforms), which causes issues with our show promoters. Sprout also does not have all the analytic reporting options that I'd like. Additionally, it constantly disconnects social accounts, which creates more work for me.
What problems is the product solving and how is that benefiting you?
I manage three separate social entities with at least four platforms per entity, and Sprout helps me keep content organized and prepared for each of these entities. It is helpful to be able to schedule posts out in advance, which saves me time and energy by freeing me to work on other projects instead of posting manually. The volume of accounts I am required to manage is less intimidating with the aid of Sprout.
Powerful Publishing Tools, But High Cost Limits Team Access
What do you like best about the product?
My favourite aspect of Sprout Social has been the publishing feature itself. I love that I can customize the post and publishing date/time to each platform. I also love being able to link campaigns and tags to the posts as well.
What do you dislike about the product?
My biggest con would be the price. I'd love to get more of our employees into Sprout Social but the cost to add users is incredibly high. If it wasn't for the fact that a company we acquired was already using this, we likely would never have considered it due to the price.
What problems is the product solving and how is that benefiting you?
Since the company we acquired already used Sprout Social for the past year, it was super easy for me to go through and schedule repurposed content. It also allows us to bring in a scheduling aspect to the posts for our main company.
Organized Social Media with Room for Improvement
What do you like best about the product?
I love how Sprout Social helps me stay organized as a one-person social media team, making reporting easier with all data consolidated in one place. I appreciate the schedule timing suggestion feature, which aids in optimizing post times. The AI-generated alt text for photos is incredibly helpful, streamlining my content creation process. I find the ability to categorize posts with tags and campaigns very beneficial for reporting purposes.
What do you dislike about the product?
I find it frustrating that important features like tagging and categorizing posts into campaigns for reports are not available in the lower-tier versions of Sprout Social. This limitation makes it harder for smaller organizations or individuals who might be on a budget to take full advantage of the platform's capabilities. Additionally, the lack of a search feature to look up past content on the social calendar is a significant drawback. For instance, when I wanted to refer back to a previous post's caption for a Halloween event for my school, I couldn't find it and had to start from scratch, which was time-consuming and inefficient.
What problems is the product solving and how is that benefiting you?
As a solo social media manager, Sprout Social helps me stay organized and simplifies reporting by consolidating data in one place.
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