Sprout Social
Sprout SocialExternal reviews
6,034 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Unified Smart Inbox Makes Multi-Network Messaging Effortless
What do you like best about the product?
The unified Smart Inbox makes tracking mentions and responding to messages across multiple networks incredibly efficient.
What do you dislike about the product?
The pricing is a significant factor. We considered social listening tools, but the cost was prohibitive at this time.
What problems is the product solving and how is that benefiting you?
Streamline social customer service; consolidating everything into one view improved response times, allowing for a more cohesive and professional support experience.
Sprout Social Makes it easy!
What do you like best about the product?
I really like that everything I need to manage—reviews, comments, and so on—is all in one place. I don’t have to bounce between Facebook, then Instagram, then Google reviews every day. Instead, I can just go to one spot and take care of it all.
What do you dislike about the product?
My biggest issue is that some sites continuously get disconnected and I have to reconnect them.
What problems is the product solving and how is that benefiting you?
Since we mainly use it for reviews, messaging, and commenting, it’s been the most helpful tool for streamlining that process and keeping everything moving smoothly.
Easy Scheduling
What do you like best about the product?
I like that I can have all posts planned for the month without having to manually post each day. I also like that I can duplicate posts for different social platforms. It's easy to use and I can easily share PDFs of the calendars. The initial setup was easy too.
What do you dislike about the product?
Sometimes profiles get disconnected randomly. I'm hoping for improvements to keep profiles connected to Sprout Social or clearer instructions on how to prevent disconnections.
What problems is the product solving and how is that benefiting you?
Sprout Social lets me plan all my posts for the month without manual posting, duplicate posts across platforms, and share PDFs of calendars easily.
Practical Reports and Flexible Inbox Options, Great tool for multiple countries
What do you like best about the product?
The practicity of all the reports, the inbox options to answer, and the opportunity of having everything of digital mkt on one platform. Is really intuitive the way that you can know how to operate each module.
What do you dislike about the product?
A bit expensive if I want to connect more platforms, some management of the library (the saved texts for answers)
What problems is the product solving and how is that benefiting you?
We work for the same retailer in different countries, Sprout allows to manage the posts, communications and give follow up to each country
Simplifies Managing Multiple Social Platforms with a Small Team
What do you like best about the product?
Simplifies our ability to manage 8 different social media / variety of platforms with a small team. We use Sprout constantly since we purchased it.
What do you dislike about the product?
It can be confusing learning about UTMS and utilizing the sprout tool that adds the links to attach to GA4. Oftentimes during our support tickets we did not receive very helpful information or guidance in this specific area.
What problems is the product solving and how is that benefiting you?
This is solving hours of time spent scheduling across so many platforms for several different business units. Sprout makes it easy to manage all of our platforms and online feedback all from one place.
Comprehensive Social Media Management, Excellent Support
What do you like best about the product?
I use Sprout Social for social media management, and I really like the UI. It's more appealing compared to using Meta. I also appreciate that they're receptive to feedback and have a great customer support team that tries their best to provide satisfactory results. It's helpful for monitoring different social pages that we own as a brand. The initial setup seemed fairly easy.
What do you dislike about the product?
I think the current plan I have now is working well for me, but unfortunately, in order to leverage more of their AI capabilities, I'd have to increase my plan. That doesn't work well for me; I feel like as a client I should have access to some AI capabilities.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social media management, solving the issue of needing multiple platforms. It provides access to previous data and helps monitor our brand's social pages, with a better UI than Meta.
Effortlessly Streamlines Social Media Management
What do you like best about the product?
I like that Sprout Social lets me easily schedule posts across different platforms and change the copy or content as needed for each site. I also like the analytics; it puts everything I need to evaluate all in one place and lets me easily compare different time periods data. The initial setup was very easy, the onboarding process was a great experience and it helped that the platform is so user-friendly.
What do you dislike about the product?
Some posts fail to post, which can be frustrating. Posts on Meta platforms often experience this issue. I also wish you could schedule Meta stories with Meta elements on them, like polls or links.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social media management and scheduling posts. It saves me time with compiling data, scheduling, and social listening. I like that it lets me schedule posts across platforms and compare analytics easily.
Effortless Multi-Platform Post Scheduling Ahead of Time
What do you like best about the product?
The capability to schedule posts ahead of time across multiple social media platforms.
What do you dislike about the product?
The optimal times given when scheduling are not always correct. I wish you were able to schedule reels on Facebook and Insta through Sprout.
What problems is the product solving and how is that benefiting you?
Sprout gives a detailed analysis of your posts across various platforms. So you can easily see the engagement and increases with each posting, making it easier to see which campaigns are working and which should be changed.
Efficient Scheduling with Robust Reporting
What do you like best about the product?
I really like the reporting section in Sprout Social, especially the post performance and profile performance metrics. These metrics are detailed and usually quite accurate, which helps us understand how our work is doing. It's also great that we can quickly grab this information to report to stakeholders in my organization.
What do you dislike about the product?
I would want the Blue Sky integration to be a bit better. It does not do tagging of handles well, and LinkedIn handle/org tagginf also does not always work. Another challenge is the Blue Sky metrics; they're not integrated yet, either. It would be nice if that could be better to ensure that we can have similar data for all the platforms.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling content across nine platforms, especially over weekends. It's helpful for competitor analysis and has a great tagging system. The post approval feature and detailed reporting metrics make it easy to report to stakeholders.
Sprout Social: Desktop-Friendly with Robust Scheduling
What do you like best about the product?
I like the performance feature that lets me know the best time to schedule posts based on audience history, and I can view the entire month or more at a glance to move things around easily. I love that I can leave notes on the calendar to reference when scheduling, which is helpful because I deal with many posts from different projects going live throughout the month. Sprout Social allows me to post natively on behalf of brands without needing direct access, and I find it the best to use, particularly on desktop.
What do you dislike about the product?
I don't have any issues!
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule posts for our client brand without needing direct access to the social accounts and to optimize post timing using audience data. The calendar notes help manage multiple posts by allowing easy adjustments and reference.
showing 161 - 170