Sprout Social
Sprout SocialExternal reviews
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Great Social Tracking, But Features Need Better Integration
What do you like best about the product?
Managing a record of all social posts and their performance
What do you dislike about the product?
Features can feel half baked and disconnected. For example two very helpful features do not work together, the "customize post per network" and "Send to Advocacy" items are unable to work together, so I need to use the benefits of doing all my social posts from a single screen then proceed to go to every single post for each network that I want Advocacy to have and add them individually. So close to being great, but not all the way there.
What problems is the product solving and how is that benefiting you?
Feature set to differentiate from just using the platforms.
Great Workspace Separation, But Reporting Needs More Customization
What do you like best about the product?
I like the seperation between positve comment handling and the support work space.
What do you dislike about the product?
the reporting is not as robust or customizable as I would prefer. it would be great to have the option to exclude tags instead of only including them. i dont like that all of the errors when publishing are held at the bottom, they should appear next to where something is missing or wrong.
What problems is the product solving and how is that benefiting you?
Sprout helps us with our social listening, allowing us to view what people are talking about in regards to the company, but may not be tagging us. Streamlines our posting and engagement processes on the team. Also helps organize and track and report on the performance of our CS Social support team.
Effortlessly Easy to Use
What do you like best about the product?
easy to use, publishing features, ease of integration
What do you dislike about the product?
I wish we could schedule and layout stories with links and reels
What problems is the product solving and how is that benefiting you?
saving time when publishing multiple posts
Easy Post Scheduling, But Date Selection Needs Improvement
What do you like best about the product?
It is easy to schedule posts and the format looks nice.
What do you dislike about the product?
Not being able to click schedule on the day you want to schedule.
What problems is the product solving and how is that benefiting you?
It helps schedule posts and keep track of how they perform.
Great for Teams with Multi-User Support
What do you like best about the product?
Multiple users and assigning tasks to people
What do you dislike about the product?
The notification system not always alerting other users to tasks.
What problems is the product solving and how is that benefiting you?
Finding influencers who speak about us already.
Solid for Scheduling But Service Needs Improvement
What do you like best about the product?
I appreciate Sprout Social for making it easier to schedule posts ahead of time and for its ability to track analytics. The analytics tracking feature is really helpful because I can see what is doing well and what I should be doing more of.
What do you dislike about the product?
customer service and the bugs
What problems is the product solving and how is that benefiting you?
I use Sprout Social to easily schedule posts ahead of time and track analytics, so I can see what's doing well and what I should focus more on.
Robust API and Integrations, But Reporting Needs Improvement
What do you like best about the product?
Connects to all tools and has a robust api
What do you dislike about the product?
Built in reporting isnt the best, and reauthenticating accounts all the time is difficult
What problems is the product solving and how is that benefiting you?
Being an aggregator of first party data
Comprehensive Platform with Excellent Support, But Pricey for Smaller Teams
What do you like best about the product?
It's a very comprehensive tool with great support and resources (webinars, articles) etc. Which come together to create a compelling and fully fledged social media platform.
The features on the platform are explained easily and the support team provides good updates on road maps of when new features are coming.
The features on the platform are explained easily and the support team provides good updates on road maps of when new features are coming.
What do you dislike about the product?
Mainly the cost, it feels exorbitantly expensive vs other platforms, which I understand largely stems from the level of support and size of the company.
But back when there was only a handful of capable social media management softwares, Sprout was a clear frontrunner and incredibly easy to recommend to anyone social media manager or marketing team.
In the present day it's still an incredible tool, but it's better suited to larger brands that can afford it or larger agencies with global clients. Otherwise there are other affordable options that other somewhat competing features.
But back when there was only a handful of capable social media management softwares, Sprout was a clear frontrunner and incredibly easy to recommend to anyone social media manager or marketing team.
In the present day it's still an incredible tool, but it's better suited to larger brands that can afford it or larger agencies with global clients. Otherwise there are other affordable options that other somewhat competing features.
What problems is the product solving and how is that benefiting you?
It's a one-stop shop for managing brands with multiple channels. Offering a brilliant inbox for customer service and social listening, while also providing a wealth of reporting functionality and a scheduling tool that is frequently upgraded and refined.
Great Social Integrations, Needs More Customization Options
What do you like best about the product?
I like that Sprout has integrations with the most social platforms, making it easier to keep up with posting.
What do you dislike about the product?
I think Sprout could have a few more customizable features so users can make their day more efficient by the way they work. Calendar customization is the main area for me. I also wish it had hashtag *suggestions* for social.
What problems is the product solving and how is that benefiting you?
Best thing is the Canva to Sprout integration! Makes my work process so simple. Sprout saves me time by allowing me to post everything at once. I also appreciate the ability to adapt my posts on each platform. This allows me to continue with my day, focused on other tasks. Their AI writing tool is also helpful when writer's block happens.
Sprout Social feedback
What do you like best about the product?
The ease of managing multiple social media channels and platforms in one place, and the ability to assign tasks to other teams.
What do you dislike about the product?
The main reason we signed up for Sprout Social was the ability to assign tasks via the mobile app. That function has been removed for some reason, and that has negatively impacted our ability to manage our social media workflows.
What problems is the product solving and how is that benefiting you?
We have a lot of messages for different areas of our business, and the ability to assign them and have subject matter experts in each area respond directly is a massive benefit for us.
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