Sprout Social
Sprout SocialExternal reviews
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Effortless Bulk Posting, But Room for Improvement
What do you like best about the product?
The ability to post all content at the same time as well as the overall UI of the platform.
What do you dislike about the product?
I think it's missing some general features from individual platforms that you are unable to mimick on a third party platform such as the link a video feature from YouTube.
What problems is the product solving and how is that benefiting you?
It solves the issue of having to post on multiple platforms.
Easy to Use, But Metrics and Social Listening Need Improvement
What do you like best about the product?
It's ease of use and features offered within the tool
What do you dislike about the product?
Understanding metrics and reporting - social listening is hard too
What problems is the product solving and how is that benefiting you?
I get better metrics when I look at analytics from meta
Great for Social Reporting, But Carousel Limits and Post Failures Frustrate
What do you like best about the product?
ease of use, influencer platform, and social media reporting.
What do you dislike about the product?
lack of freedom in posting carousels (only 10 pics instead of instagram allowed 20), several failed posts from collaboration connections.
What problems is the product solving and how is that benefiting you?
omni channel posting and reporting, influencer management and campaign coordination
Efficient Scheduling & Great Support, But Renewal Process Needs Improvement
What do you like best about the product?
I like being able to schedule posts across platforms in one place and appreciate how the customer support through the live chat is usually very helpful and quick.
What do you dislike about the product?
It was a headache making changes to our account when going to renew our subscription.
What problems is the product solving and how is that benefiting you?
It saves time being able to schedule posts across social media platforms at one time
Easy to Access Influencer Options, But New Format and Fewer Metrics Disappoint
What do you like best about the product?
Easy to see a lot of different influencers who could potential be added to a campaign.
What do you dislike about the product?
The new format and limited metrics make it difficult to use effectively.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easy to access thousands of social partners in a simple search, which is helpful.
Great Multi-Platform Posting, Needs Better Boosted Content Separation
What do you like best about the product?
The posting time identification is very helpful for performance best practices. I also enjoy the seamless multi-platform posting feature.
What do you dislike about the product?
I am not very happy with the way that the post cannot be separated from boosted to non-boosted content to gauge performance.
What problems is the product solving and how is that benefiting you?
I appreciate how I can input my account keywords to scrub online platforms for conversations and happenings. This helps me maintain awareness for my brand.
Great for Post Planning, But Story Sharing Needs Improvement
What do you like best about the product?
I like the new layout as well as the dm reply features
What do you dislike about the product?
the story posting feature still needs work
What problems is the product solving and how is that benefiting you?
Sprout helps our social media team plan posts remotely as well as optimize our platform
Efficient Social Media Management with Minor Hiccups
What do you like best about the product?
I've been using Sprout Social for about four years, primarily for planning our weekly social posts on LinkedIn and other platforms. I appreciate how it makes scheduling and posting social media content a lot quicker and easier, especially for our small team of three. We can plan all our posts across the platform in under an hour, which is incredibly time-saving. I find the ability to quickly copy existing posts and plan them across different profiles simultaneously very useful. The week view, which lines up times and shows gaps in the schedule, is another feature I really like. It's essential for efficiently managing our posts. Additionally, the AI feature that describes images has become important to us as it enhances our post's accessibility and attractiveness. The initial setup was easy, and while setting up individual posts initially took time, it's clear that Sprout Social has evolved to be faster and more supportive now.
What do you dislike about the product?
I occasionally face issues with links pulling through images in Sprout Social, which has become a recurring problem. This inconsistency requires me to manually add an image to every post, adding an extra layer of time to the process. Additionally, while I understand that Sprout Social saves time overall, the cost is a significant concern for me as a small business. It feels quite expensive for a team of just three, and even though it ultimately saves time, price sensitivity remains an essential factor. Another drawback is that initially, the setup lacked AI assistance for writing descriptions, which made the process longer compared to current capabilities.
What problems is the product solving and how is that benefiting you?
I find Sprout Social makes our small team more efficient by allowing us to plan and send out weekly social media posts in just about an hour, saving significant time.
Social Media Manager
What do you like best about the product?
Reporting capabilities and social listening tools. All reports are easy to access and find data on.
What do you dislike about the product?
Inbox malfunctions and disconnection issues with various social accounts.
What problems is the product solving and how is that benefiting you?
Sprout is helping me pull data and speak to customers easily.
Easy Scheduling, But Tagging Needs Improvement
What do you like best about the product?
Pretty easy to schedule posts and make edits
What do you dislike about the product?
It can sometimes be hard to tag people, so I sometimes have to go back and edit posts
What problems is the product solving and how is that benefiting you?
Makes it easy to schedule posts for multiple clients and offers robust reporting
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