Sprout Social
Sprout SocialExternal reviews
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Advanced Features, Needs Better Navigation
What do you like best about the product?
I like Sprout Social because it allows us to pull directly from the API on multiple platforms and easily see results, saving us from spending time being manual. I also appreciate how capable and advanced it is, supporting multiple platforms, pages, and more. It has several wonderful features, many of which I don't even use!
What do you dislike about the product?
It's not the most user intuitive platform, and sometimes it's hard to find what I'm looking for. Reduce the amount of menus! There's essentially 15 menus on the homepage, and some of those lead to other menus.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for reporting on owned socials. It lets us pull directly from the API on multiple platforms, making it easier to see results without spending time on manual tasks.
Centralized Social Management Made Easy
What do you like best about the product?
I love using Sprout Social because it allows me to see all platforms in one place and schedule posts efficiently. It's great to respond from a central place to customers across different platforms. I find the calendarizing feature enhances efficiency since it's so easy to see where everything is going and who is handling it. I appreciate that Sprout Social is extremely user-friendly and easy to navigate. The natural suggestions for tips and optimization are also very helpful. The initial setup was a breeze and incredibly easy.
What do you dislike about the product?
I think the ability to edit Instagram stories would be helpful direct from the Sprout Social platform. I also wish it integrated with Strava.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage all platforms in one place, schedule posts, and respond to customers centrally. It solves calendarizing and efficiency problems by making it easy to see what is going where and by whom.
Great tool for coordinated social media posting, but a bit pricy
What do you like best about the product?
I like the bulk scheduling feature in Sprout Social. It makes scheduling evergreen content so easy: put a bunch of stuff into a Google Sheet, export it as a CSV, and get platforms like LinkedIn scheduled out for a week. I also like the reporting feature, which is really easy to use. Additionally, Sprout Social makes it easy to add UTM parameters without having to manually input them every time. I'm pretty comfortable with the platform as it's how I learned to do social posting, and we've never had any complaints about its ease of use.
What do you dislike about the product?
I would prefer to be able to bulk schedule across multiple platforms with a little bit more ease. I wish there was an easy way to create my own reports for metrics for our own internal KPIs. Right now, I have to go to each individual page to check the specific KPIs that I need, but there might be that feature, and I haven't figured out how to do it yet. It's a little pricy and operates under a cost per seat functionality, which is not my favorite way for subscription services to work. Especially for organizations that have multiple people that need to work on social around the world. So all the tools are good, but the cost is a limiting factor to me.
What problems is the product solving and how is that benefiting you?
Sprout Social saves me time by allowing bulk scheduling across platforms, making it easy to manage social media. It's especially helpful for evergreen content and holiday periods. Adding UTM parameters is simple, so I don't have to do it manually.
Streamlined Social Media Management with Room for Improvement
What do you like best about the product?
I use Sprout Social to plan and schedule social media. I appreciate the visual digital calendar that allows me to schedule posts and move them around to maintain a consistent flow. I like that everything is in one place so I don't have to switch between multiple platforms. I love the publishing calendar for planning and scheduling. The smart inbox is a favorite because it collates inbound communication into one screen, making it easy to view. The reports are also something I enjoy as they offer interesting insights.
What do you dislike about the product?
I find API limitations mean that the platform is not as functional as it could be (it has some features for some platforms and not the same features for others). I found some things very limited without paying more for access to what should be basic features. For example, allowing a much larger contact list per account (eg., 2000 contacts). Or allowing many more approval workflows (eg., 50).
What problems is the product solving and how is that benefiting you?
I use Sprout Social to plan and schedule social media posts. It provides a visual calendar for organizing a consistent post flow and consolidates everything in one platform, which saves me from jumping between tools. I also value the smart inbox for viewing communications in one place.
Simplifies Social Listening, Needs Better API Access
What do you like best about the product?
I use Sprout Social for social listening, tracking our brand and competitors through various reports, and reviewing the performance of our owned social accounts. It solves me having to manually pull all the data from web and social platforms, reducing my labor time and automating processes. I like how much information it pulls and how it makes my job easier for reporting. I enjoy the platform itself; it's very simple to use and to understand. The team at Sprout Social was very helpful during the lengthy initial setup process.
What do you dislike about the product?
At the moment, Sprout Social doesn't have full access to Meta, Instagram, and TikTok's API. It would be useful to see more posts from those platforms in which we are featured in.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social listening and competitive insights. It automates data collection, reducing my labor time and simplifying reporting. The platform is simple to use and understand, making my job easier.
Efficient Scheduling, Needs Some Platform Updates
What do you like best about the product?
I like that Sprout Social allows me to manage all platforms within one platform, so it makes me more efficient and allows me to get ahead of my content schedule. The scheduling feature helps with this, as well as giving me optimal times to post. I also appreciate the duplicate feature, which lets me post the same content to different platforms and make necessary tweaks without having to recreate the whole thing. Additionally, it allows me to schedule in advance, saving me a lot of time, and it provides metrics for my different platforms, so I know how my accounts are doing.
What do you dislike about the product?
There are some little glitches with each platform scheduler and updates are slow. For example, on LinkedIn, Sprout finally updated so that I can add a first comment when I post, but it doesn't allow me to tag other accounts in the comment like I can in Instagram so I have to do that retroactively. It also puts a photo limit on the posts that isn't there if I were to post through LinkedIn itself. On the metrics side, there are some inconsistent features. I wish that the tag performance viewer allowed me to filter by post type (e.g. story vs. post vs. reel).
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule posts in advance, saving me time, and it gives metrics for platforms so I know account performance. Managing all platforms in one place makes me efficient, with features like optimal post times and content duplication across platforms without recreating.
Great Multi-Platform Posting, But Image Quality and Scheduled Deletion Need Work
What do you like best about the product?
I really like being able to post content to multiple platforms at the same time with Sprout Social.
What do you dislike about the product?
I wish that you could upload higher quality images to Sprout Social and deleting a scheduled post was easier to do!
What problems is the product solving and how is that benefiting you?
It helps our team manage our social media content calendar.
Effortless Scheduling, But Pricey Influencer Feature
What do you like best about the product?
I like how easy it is to share the preview links and get internal approvals. The user interface is pretty easy to navigate, and the initial setup was pretty easy as well.
What do you dislike about the product?
I find the influencer feature too expensive.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule posts, making social media management easier.
Convenient Scheduling, But Needs Feature Improvements
What do you like best about the product?
I like the cross-channel scheduler the most. It saves me time because I don't have to switch between different schedulers. The initial setup was easy since I had used Sprout Social in previous roles.
What do you dislike about the product?
I don't like how some tagging features don't work when uploading a reel. I also don't like how the location tag is not accurate. For example, when I type 'Long Beach' into the location tag, it doesn't let me just choose the city like how it would on the IG app. Additionally, it would be nice to be able to create and schedule native stories in Sprout.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to mass-schedule content across channels, saving me time as I don't have to switch between different schedulers.
Easy-to-Navigate UI, But Real-Time Updates Can Lag
What do you like best about the product?
It's user interface is very easy to navigate
What do you dislike about the product?
Sometime's it does not update in real time
What problems is the product solving and how is that benefiting you?
Scheduling and workflow for social posts. It has helped with team collaboration and making sure we are making posts for each brand.
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