Sprout Social
Sprout SocialExternal reviews
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Solid for Scheduling But Service Needs Improvement
What do you like best about the product?
I appreciate Sprout Social for making it easier to schedule posts ahead of time and for its ability to track analytics. The analytics tracking feature is really helpful because I can see what is doing well and what I should be doing more of.
What do you dislike about the product?
customer service and the bugs
What problems is the product solving and how is that benefiting you?
I use Sprout Social to easily schedule posts ahead of time and track analytics, so I can see what's doing well and what I should focus more on.
Robust API and Integrations, But Reporting Needs Improvement
What do you like best about the product?
Connects to all tools and has a robust api
What do you dislike about the product?
Built in reporting isnt the best, and reauthenticating accounts all the time is difficult
What problems is the product solving and how is that benefiting you?
Being an aggregator of first party data
Comprehensive Platform with Excellent Support, But Pricey for Smaller Teams
What do you like best about the product?
It's a very comprehensive tool with great support and resources (webinars, articles) etc. Which come together to create a compelling and fully fledged social media platform.
The features on the platform are explained easily and the support team provides good updates on road maps of when new features are coming.
The features on the platform are explained easily and the support team provides good updates on road maps of when new features are coming.
What do you dislike about the product?
Mainly the cost, it feels exorbitantly expensive vs other platforms, which I understand largely stems from the level of support and size of the company.
But back when there was only a handful of capable social media management softwares, Sprout was a clear frontrunner and incredibly easy to recommend to anyone social media manager or marketing team.
In the present day it's still an incredible tool, but it's better suited to larger brands that can afford it or larger agencies with global clients. Otherwise there are other affordable options that other somewhat competing features.
But back when there was only a handful of capable social media management softwares, Sprout was a clear frontrunner and incredibly easy to recommend to anyone social media manager or marketing team.
In the present day it's still an incredible tool, but it's better suited to larger brands that can afford it or larger agencies with global clients. Otherwise there are other affordable options that other somewhat competing features.
What problems is the product solving and how is that benefiting you?
It's a one-stop shop for managing brands with multiple channels. Offering a brilliant inbox for customer service and social listening, while also providing a wealth of reporting functionality and a scheduling tool that is frequently upgraded and refined.
Great Social Integrations, Needs More Customization Options
What do you like best about the product?
I like that Sprout has integrations with the most social platforms, making it easier to keep up with posting.
What do you dislike about the product?
I think Sprout could have a few more customizable features so users can make their day more efficient by the way they work. Calendar customization is the main area for me. I also wish it had hashtag *suggestions* for social.
What problems is the product solving and how is that benefiting you?
Best thing is the Canva to Sprout integration! Makes my work process so simple. Sprout saves me time by allowing me to post everything at once. I also appreciate the ability to adapt my posts on each platform. This allows me to continue with my day, focused on other tasks. Their AI writing tool is also helpful when writer's block happens.
Sprout Social feedback
What do you like best about the product?
The ease of managing multiple social media channels and platforms in one place, and the ability to assign tasks to other teams.
What do you dislike about the product?
The main reason we signed up for Sprout Social was the ability to assign tasks via the mobile app. That function has been removed for some reason, and that has negatively impacted our ability to manage our social media workflows.
What problems is the product solving and how is that benefiting you?
We have a lot of messages for different areas of our business, and the ability to assign them and have subject matter experts in each area respond directly is a massive benefit for us.
Easy Scheduling and Great Layout, But Pricey and Occasionally Glitchy
What do you like best about the product?
The layout, its easy to navigate, gives me everything I need to schedule content quickly and easily
What do you dislike about the product?
It's expensive and can be a bit glitchy but I've learned to navigate the main ones
What problems is the product solving and how is that benefiting you?
Putting everything I need in one place, rather than bouncing about. As well as giving all my reporting under one roof
Great Multi-Platform Posting, But Day View and Publishing Calendar Need Some Improvements
What do you like best about the product?
The ability to post to all four platforms we use (Facebook, Instagram, X and LinkedIn) simultaneously
What do you dislike about the product?
Not being able to easily see all posts for a selected day without having to scroll through a very small pop up window. I would prefer if the "day view" would allow you to go to a full screen showing your posts for the day similar to how the "compose post view" gives you a full screen option.
I also don't like that when you're on the publishing calendar page, the "today" button doesn't automatically take you to the row with today displayed and instead it drops you randomly at the beginning of the month.
By the way, if any of this doesn't make sense and you would like me to explain it further, don't hesitate to reach out to me via my personal or work email. =)
I also don't like that when you're on the publishing calendar page, the "today" button doesn't automatically take you to the row with today displayed and instead it drops you randomly at the beginning of the month.
By the way, if any of this doesn't make sense and you would like me to explain it further, don't hesitate to reach out to me via my personal or work email. =)
What problems is the product solving and how is that benefiting you?
It allows us to post across platforms with one simple action saving us time and hassle.
Sprout Social Review
What do you like best about the product?
I like that Sprout offers the scheduling of posts and how they offer AI assistance.
What do you dislike about the product?
I do not like the meticulous ratio requirements when planning to post on Instagram. I also think the video length limit should be increased to 30 seconds to 1 minute. I tired posting an 18 second video but I was not able to post because the video size/time was considered to be too large. It would also be nice to combine at least one video with pictures in one post.
What problems is the product solving and how is that benefiting you?
The updates are helpful.
Almost a 10/10
What do you like best about the product?
Sprout's interface is very intuitive and user-friendly--it has everything you need to effectively manage all aspects of your different social media channels in one place. Customer support is also very responsive.
What do you dislike about the product?
Some reporting aspects can be improved. I understand there are limitations based on the social channel and how information can be pulled, but it would be so helpful to be able to easily separate paid and organic metrics for Meta platforms without a workaround like using an 'Organic' tag.
What problems is the product solving and how is that benefiting you?
My team oversees 16 different social media channels across multiple lines of business, with multiple team members, so having all of our posts streamlined in one place helps with organization, and it's especially helpful for pulling metrics.
Sprout User for 6+ Years Until Now
What do you like best about the product?
Sprout is extremely user-friendly and intuitive, with most features that an organization of my size could want. I especially liked the Inbox feature, which allowed me to stay on top of communications with our social media channels. I like the way all of the information is displayed, the way that the analytics are delivered, and how easy my calendar was to maintain. I used it daily for 6+ years.
What do you dislike about the product?
In the last couple of years, it has become harder and harder to justify the cost of Sprout. I was extremely put off when I was first contacted by Sprout about switching to an annual subscription. While an annual subscription DID make the most sense for our organization, we felt strong-armed into the decision by the huge price hike that would have accompanied remaining month-to-month. With such a huge increase, it was less of a question of switching to an annual subscription out of convenience and more a question of do we switch to an annual subscription or do we switch to a different provider.
The introduction of 2-factor authentication coupled with the fact that adding even a second user to our plan would have doubled the cost of our service was what finally pushed us to switch to another provider. My intern and I were constantly having to coordinate logging in to get our work done because we could not justify the cost of creating an additional user. While I would have been happy to pay a nominal fee to increase the number of authorized users in order to remain a Sprout Social customer, I am absolutely unwilling to double my expenses for the sake of having a total of TWO team members access our account.
When I first joined my organization in 2019, they were using Hootsuite. I had been using Sprout Social in my previous job and actively pushed for my current organization to make the switch. Leaving was not an easy decision, I have a lot of brand loyalty for Sprout Social but there absolutely comes a tipping point. While the new service provider we are using is not perfect, I can at least have another member of my team access our social media without having to jump through hoops or pay out the nose for the privilege.
The introduction of 2-factor authentication coupled with the fact that adding even a second user to our plan would have doubled the cost of our service was what finally pushed us to switch to another provider. My intern and I were constantly having to coordinate logging in to get our work done because we could not justify the cost of creating an additional user. While I would have been happy to pay a nominal fee to increase the number of authorized users in order to remain a Sprout Social customer, I am absolutely unwilling to double my expenses for the sake of having a total of TWO team members access our account.
When I first joined my organization in 2019, they were using Hootsuite. I had been using Sprout Social in my previous job and actively pushed for my current organization to make the switch. Leaving was not an easy decision, I have a lot of brand loyalty for Sprout Social but there absolutely comes a tipping point. While the new service provider we are using is not perfect, I can at least have another member of my team access our social media without having to jump through hoops or pay out the nose for the privilege.
What problems is the product solving and how is that benefiting you?
Sprout Social offers a number of useful tools that help in creating a cohesive, effective social media strategy in an ever-shifting landscape. The centralized inbox makes it easy to stay on top of communications so that important messages aren't missed.
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