Sprout Social
Sprout SocialExternal reviews
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Effortless Multi-Platform Posting with Tons of Reporting Options
What do you like best about the product?
I like the feature which allows us to post same post on multiple platforms in one screen, without duplicating the efforts on different text box. And it provides tons of reports to choose from
What do you dislike about the product?
My Instagram account has disconnected automatically multiple times and I had to reconnect it again and again
What problems is the product solving and how is that benefiting you?
It has unified smart inbox which enables managing messages, comments and mentions across platforms.
Easy to Use, Clean One-Column View
What do you like best about the product?
I like that it is so easy to use. Everything comes in one column which is great. Sprout Social's interface is very user-friendly, the site is quick. Hiding comments is also very very simple. I like the AI translation feature too.
What do you dislike about the product?
One thing I dislike about Sprout Social is looking through the past conversation of a user. I wish it was easier and simpler.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping me work more efficiently and save time. Since everything is coming under one column, While actioning, I just need to tag incoming comments which disappear into a "tagged" tab.
Simplifies Multi-Account Management, Easy to Learn
What do you like best about the product?
I like that Sprout Social simplifies the experience of managing multiple social media accounts in one app. It's user-friendly, and anyone can learn to use it in just 1-2 days. It's valuable for productivity and making things simple yet functional. The initial setup is very easy and takes just a few minutes.
What do you dislike about the product?
I wish there's a way to auto-assign comments or cases to agents so that we can really focus on answering the comments regardless of the difficulty level. Agents won't really be selective.
What problems is the product solving and how is that benefiting you?
Sprout Social simplifies managing multiple social media accounts in one app, enhancing productivity by being user-friendly and easy to learn in just a day or two.
Streamlined Scheduling with Room for Improvement
What do you like best about the product?
I use Sprout Social for scheduling posts and analytics. It's very organized, which I love. I like being able to tag my posts so when the time comes to do reporting, it's easier. The calendar is great. The initial setup of Sprout Social was super simple.
What do you dislike about the product?
Sometimes it can be glitchy or take a while to upload videos. Yes, it can impact my workflow, would just love for it to be faster sometimes.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling posts and analytics. It's very organized, which I love, and I like tagging posts for easier reporting. The calendar is great, but video uploads can be glitchy and slow, impacting workflow.
Scheduling Tool That Keeps Me Ahead of Posting
What do you like best about the product?
Scheduling tool to help keep me ahead of posting
What do you dislike about the product?
quality of images when scheduling can be poor
What problems is the product solving and how is that benefiting you?
keeping all responses in one inbox so i can actually engage
Intuitive Platform with Powerful Analytics That Maximizes ROI
What do you like best about the product?
I like how intuitive the platform is. It allows us to post content on the fly and provides detailed, complex analytics that are helpful for our higher-ups to review.
What do you dislike about the product?
Honestly, it really just comes down to the cost, but I also see it as the cost of doing good business and maximizing our ROI.
What problems is the product solving and how is that benefiting you?
Improved analytics and user group management are helping our organization serve our stakeholders more effectively.
All-in-One Social Media Solution with AI Integration
What do you like best about the product?
I like that Sprout Social is an all-in-one easy-to-use tool. It utilizes AI for listening and publishing, which makes it really easy to use. I love the feature that lets me chat with my team about content and set up rules for publishing and reviews. Sharing reports and information outside of users is also very simple. I appreciate the easy navigation and having everything in one place, which helps us save money and pull reports from the same data sources. The team's feature is very helpful and supportive, especially as we work to implement it with Salesforce. The initial setup process was very easy.
What do you dislike about the product?
There are some limits in listening and having alerts sent to our email which would be a big improvement for us. I would like to be notified immediately if certain keywords are mentioned instead of having to check in the tool.
What problems is the product solving and how is that benefiting you?
I use Sprout Social as an all-in-one tool for social scheduling, reporting, monitoring, and listening. It's easy to use, integrates AI for listening and publishing, facilitates team chats, and consolidates data, saving us money and streamlining reporting.
Centralized Scheduling with Helpful Performance Stats and Weekly Updates
What do you like best about the product?
I do like the fact that you are able to have a platform to centrally schedule posts, look at performance statistics and receive emails for weekly updates.
What do you dislike about the product?
I don't use it as much as I could right now because of the way we do our social media, but we do plan on using it more and more.
What problems is the product solving and how is that benefiting you?
It's solving what we post and where, and how. It shows what people are engaging with the most.
All My Platforms in One Place—Makes Management So Much Easier
What do you like best about the product?
I can manage all of my platforms in one place, which makes everything much easier to keep track of.
What do you dislike about the product?
At times, it can feel overwhelming and confusing because there are so many functions, and there aren’t clear tutorials to guide you through them.
What problems is the product solving and how is that benefiting you?
It lets me view all the analytics and manage all my profiles at a glance. I can also collaborate with my team so we can manage everything together more smoothly.
Adding Process Discipline to Social Media; QA’s Perspective on Sprout Social
What do you like best about the product?
It uses quality signals from data by aggregating engagements and sentiments which comes as trend analysis for quality control
It’s built-in workflows coupled with tagging enables our team to assign responsibility while maintaining version control resulting in collaboration and accountability
It’s structured dashboards and reports collect data consistently over time which makes performance quite easy to audit and later do comparisons
It’s built-in workflows coupled with tagging enables our team to assign responsibility while maintaining version control resulting in collaboration and accountability
It’s structured dashboards and reports collect data consistently over time which makes performance quite easy to audit and later do comparisons
What do you dislike about the product?
Being a social tool, it does not integrate with quality management data and this reduces end-to-traceability. Should be improved
Since this is a marketing tool, it uses terminologies and workflows that are market centric forcing production quality teams to need extra training so as to interpret engagement metrics correctly
Since this is a marketing tool, it uses terminologies and workflows that are market centric forcing production quality teams to need extra training so as to interpret engagement metrics correctly
What problems is the product solving and how is that benefiting you?
Helps eliminate lack of ownership through publishing workflows and tasks assignments ensuring teams have clear responsibility equivalent to corrective action ownership
The unified dashboards and shared schedules enable teams to collaborate and this eliminates poor cross team coordination
The tools analytics help identify negative or positive engagements trends within a given period and this similar to trend analysis for quality metrics
The unified dashboards and shared schedules enable teams to collaborate and this eliminates poor cross team coordination
The tools analytics help identify negative or positive engagements trends within a given period and this similar to trend analysis for quality metrics
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