Sprout Social
Sprout SocialExternal reviews
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Very Neutral sometimes experience glitches
What do you like best about the product?
Very organized and easy to use. I like how I can naviaget through my client pages easily.
What do you dislike about the product?
Sometimes it glitches to the point it won't save my work. I also have issues with uploading and cropping posts for Instagram and the location tags never work.
What problems is the product solving and how is that benefiting you?
I like that they finally adapted to the new IG ratio.
Great for Social Posting + Reporting
What do you like best about the product?
It makes my life easier when scheduling content in advance for multiple accounts
What do you dislike about the product?
Does not pull in as much information as searching natively on the app (ex. Geolocations)
What problems is the product solving and how is that benefiting you?
scheduling, reporting, analyzing data
Use it for Social Media
What do you like best about the product?
The website is very helpful. The interface is nice.
What do you dislike about the product?
The filter resets each time I switch to a new client. Please keep the filters applied—it would save so much time if I didn’t have to reapply them every single time!
What problems is the product solving and how is that benefiting you?
Keeping track of social media posts.
Sprout Review
What do you like best about the product?
Reporting, ability to post to multiple platforms at once.
What do you dislike about the product?
I wish I had more permissions to create tags for reporting but I understand this is done on the end of Cox.
What problems is the product solving and how is that benefiting you?
Eliminates manual counting of social metrics.
Sprout Social makes it easy to manage and schedule posts across all my platforms in one place.
What do you like best about the product?
Using Sprout Social has streamlined my social media workflow and saved me a lot of time. It’s a reliable tool for tracking engagement and staying organized with social content.
What do you dislike about the product?
Sometimes Sprout Social doesn’t display all of the comments we receive. I’ll see them on the native platforms, but they don’t always appear in the Smart Inbox, which occasionally requires me to reach out to Sprout support for assistance.
What problems is the product solving and how is that benefiting you?
We need to track comment themes across our campaigns, including what people are saying and the data behind it. Sprout does a great job with their tagging system, which allows us to report on the most common themes and sentiment to share with our clients.
Good for scheduling content in advance
What do you like best about the product?
I can easily schedule content for many platforms.
What do you dislike about the product?
Video quality goes down when schedule though sprout.
What problems is the product solving and how is that benefiting you?
Don't know
Using Sprout as a Comment Moderator for Several Client Accounts.
What do you like best about the product?
Managing several accounts on social media, comment moderation, responding to audience live.
What do you dislike about the product?
It would be time saving to have a feature that enables bulk applying tags to different messages, by ticking a box for each message and selecting tags that apply to all of them at once.
The Insights info isn't live and sometimes takes hours or days to be updated, which is not very useful on getting feedback on your progress on a work load you are in the process of completing
The tasks option is not very efficient and can be improved.
The Insights info isn't live and sometimes takes hours or days to be updated, which is not very useful on getting feedback on your progress on a work load you are in the process of completing
The tasks option is not very efficient and can be improved.
What problems is the product solving and how is that benefiting you?
Comment moderation for multiple accounts across different social media platforms, mostly.
Great for quick and easy reporting
What do you like best about the product?
I like how Sprout has campaign tags and that I am able to post schedule my content with time optimizations and AI support.
What do you dislike about the product?
Sometimes, with the strict API for specific social platforms, we find ourselves restricted from metrics for YouTube, LinkedIn, and X
What problems is the product solving and how is that benefiting you?
It allows for me to do a comparison between periods and years, and also gives me specific mentions of our brand to track.
Keeps me organized, but is still limited
What do you like best about the product?
Sprout helps me keep an organized calendar of all of our social posts, across all platforms. It's a great software for planning and social listening. I use it every day.
What do you dislike about the product?
The scheduling feature, while helpful, does not allow you to add a location, tags, or other important features when posting. It is especially limited when scheduling TikToks. Our accounts also frequently disconnect from Sprout, which adds the extra step of reconnecting the accounts before I schedule a post.
What problems is the product solving and how is that benefiting you?
Sprout solves the problem of manually gathering data on post reach, engagements, and impressions. It's nice that the platform automatically summarizes all of that data for me. However, when the accounts get disconnected, this can sometimes cause issue.
It fit our needs until didn't
What do you like best about the product?
The software is easy to use and has helped me become more time-efficient.
What do you dislike about the product?
The cost has gone up, and the system has started to experience more glitches.
What problems is the product solving and how is that benefiting you?
We used Sprout Social to manage multiple social media platform at the same time for our clients.
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