Sprout Social
Sprout SocialExternal reviews
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Reliable, Exactly as Set Up Every Time
What do you like best about the product?
I like how I can trust everything will go out exactly as I set it up, no changes, no error, exactly how I wanted it
What do you dislike about the product?
You cannot add text to stories or add more than 10 pictures
What problems is the product solving and how is that benefiting you?
It benefits me because I feel confident that all my posts are being completed exactly how I want them to
Centralizes Analytics and Enhances Content Strategy
What do you like best about the product?
I like that Sprout Social centralizes all of our analytics and inboxes in one place, making it easier for review and management. This feature saves time for our small marketing team and makes it easier to identify trends within our analytics since we can compare different platforms' performance or a single piece of content shared across platforms, all in one place. It's more user-friendly than the clunky Meta Business Suite interface for managing content and analytics. Also, the initial setup of Sprout Social was user-friendly and intuitive, and we had no problem getting set up.
What do you dislike about the product?
It does not currently support much in terms of video content, so we can't, for instance, edit together an Instagram Reel and schedule it on our Sprout calendar. It also does not allow mixed media (photo + video) Facebook content to be created within Sprout. Certain types of content we have to create or post natively on the respective social media platforms.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule content and track analytics. It centralizes all metrics, DMs, and comments for easy review and timely responses, saving time and optimizing our strategy. It's more user-friendly than Meta Business Suite.
Self-Explanatory Platform That’s Easy to Start Using Immediately
What do you like best about the product?
I like the ease of use. The entire platform is self-explanatory and it made it easy to start using immediately.
What do you dislike about the product?
I wish there was a quicker way to schedule a post within the same screen across multiple platforms. We are able to duplicate the copy and creative so it isn't starting over from scratch. However all on one screen would be preferred.
What problems is the product solving and how is that benefiting you?
We lacked visibility on our social media impact and had no way of reporting. This was solved immediately once we started using the platform.
Case Creation Makes Access and Replies Effortless
What do you like best about the product?
The option to create cases for easier access and replies.
What do you dislike about the product?
As of right now , it takes upto 2 minutes for a message to reflect on the platform.
What problems is the product solving and how is that benefiting you?
The ease to provide quick follow ups.
Easy Way to View All Your Social Media Platforms in One Place
What do you like best about the product?
I like the ease of which you can view all different social media platforms
What do you dislike about the product?
Sometimes attachments and links are hard to view
What problems is the product solving and how is that benefiting you?
I use sprout for my customer service job and it does wonders in seeing all my customers needs and helping me resolve them
Streamlines Social Media Management with Ease
What do you like best about the product?
I use Sprout Social to manage my brand's social media accounts. Because of Sprout, I don't have to manually schedule content in each platform. I love having a place where all of our community management lives with the smart inbox so that I can easily do all our community management in one place, not having to go from platform to platform. I love having everything in one place, and the reps are also super helpful. The reporting is something I use very often, and I think it works really well for my needs. Being able to build out customized reports is fantastic. The initial setup was super easy.
What do you dislike about the product?
The listening tool is something I really don't understand and don't think does a great job of pulling what I need. It doesn't seem accurate for tracking hashtag campaigns in the past, so we have stopped doing those altogether because of it. On my Sprout app on my phone, I can see things that are trending on social under the publishing tab, and I can't find that in the desktop version and I wish it was there because it's super helpful. Right now, we're doing a campaign where we're trying to go in and find stories across our platforms from the years and I want to be able to filter our smart inbox by messages that contain images, but that's something I'm not able to do that would make my life 1000000x easier.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage my brand's social media, eliminating the need to manually schedule content on each platform. The smart inbox centralizes community management, and I love the efficiency of having everything in one place. Customized reporting is also a fantastic feature for me.
Unified Smart Inbox Makes Multi-Network Messaging Effortless
What do you like best about the product?
The unified Smart Inbox makes tracking mentions and responding to messages across multiple networks incredibly efficient.
What do you dislike about the product?
The pricing is a significant factor. We considered social listening tools, but the cost was prohibitive at this time.
What problems is the product solving and how is that benefiting you?
Streamline social customer service; consolidating everything into one view improved response times, allowing for a more cohesive and professional support experience.
Sprout Social Makes it easy!
What do you like best about the product?
I really like that everything I need to manage—reviews, comments, and so on—is all in one place. I don’t have to bounce between Facebook, then Instagram, then Google reviews every day. Instead, I can just go to one spot and take care of it all.
What do you dislike about the product?
My biggest issue is that some sites continuously get disconnected and I have to reconnect them.
What problems is the product solving and how is that benefiting you?
Since we mainly use it for reviews, messaging, and commenting, it’s been the most helpful tool for streamlining that process and keeping everything moving smoothly.
Easy Scheduling
What do you like best about the product?
I like that I can have all posts planned for the month without having to manually post each day. I also like that I can duplicate posts for different social platforms. It's easy to use and I can easily share PDFs of the calendars. The initial setup was easy too.
What do you dislike about the product?
Sometimes profiles get disconnected randomly. I'm hoping for improvements to keep profiles connected to Sprout Social or clearer instructions on how to prevent disconnections.
What problems is the product solving and how is that benefiting you?
Sprout Social lets me plan all my posts for the month without manual posting, duplicate posts across platforms, and share PDFs of calendars easily.
Practical Reports and Flexible Inbox Options, Great tool for multiple countries
What do you like best about the product?
The practicity of all the reports, the inbox options to answer, and the opportunity of having everything of digital mkt on one platform. Is really intuitive the way that you can know how to operate each module.
What do you dislike about the product?
A bit expensive if I want to connect more platforms, some management of the library (the saved texts for answers)
What problems is the product solving and how is that benefiting you?
We work for the same retailer in different countries, Sprout allows to manage the posts, communications and give follow up to each country
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